User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-7
noisy line. At this point, the muted participant can press <9> to listen to a
menu which lists the following options:
• Return to the conference unmuted (default)
• Return to the conference muted
• Reduce the level of the SilenceIT Sensitivity and return to the conference
unmuted
• Disable the SilenceIT feature for this conference and return to the
conference unmuted
For IVR messages used with SilenceIT, see Table 6-10 on page 6-33.
• SilenceIT is supported for Audio Only participants in IVR-enabled
Audio and Video conferences.
• SilenceIT is not supported when the participant is moved to the Operator
Conference (Attended status).
• SilenceIT is not supported in Recording Ports and with DTMF
Forwarding.
• SilenceIT is not applicable with Cascading conferences.
Enabling SilenceIT
Enabling the SilenceIT option for an IVR Service is described on page 6-16.
The SilenceIT option is enabled for conferences by assigning a SilenceIT-
enabled IVR Service and by selecting his option in the Conference
Properties - Settings dialog box. However, if the option is not enabled in the
IVR Message Service, it cannot be activated for the conference. If you enable
this option while an IVR Service you selected as the Message Service type is
not SilenceIT-enabled, the conference definition will be rejected.