User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 6 - IVR and Entry Queue Services
6-6
6. When a participant leaves or is disconnected from the conference,
participants remaining in the conference hear an audio message
announcing the name of the participant who has left the conference.
Roll Call can be activated during different conference statuses:
• Conference On Hold
Participants who access a conference that was placed on hold, must
follow the usual connection process and record their names. However,
when participants enter conferences on hold, their names are not played
to the conference. The chairperson can request a roll call only when the
conference is reinstated and the on hold state is revoked. The list of
played names will then include the participants who connected to the
conference while it was on hold.
• Admittance during a Roll Call
When participants join or leave the conference during an on going Roll
Call, the corresponding announcement is played immediately, thereby
interrupting the on going Roll Call. When the Roll Call is resumed, the
name of the participant who left the conference is skipped (not played).
• No Other Participants Indication
When the chairperson asks for a Roll Call and there are no other
participants in the conference at that time, only the chairperson’s name
will be played.
Enabling Roll Call
Roll Call must be enabled or disabled at the conference level by assigning a
Roll Call enabled IVR Service and by enabling it in the Conference
Properties- Settings dialog box. However, if the Roll Call option is not
enabled in the IVR Message Service, it cannot be activated for the
conference.
For more details on enabling Roll Call during a conference and a list of Roll
Call DTMF options, see Chapter 4, “Roll Call”.
Using SilenceIT
The SilenceIT feature (automatic muting of detected noisy lines) is used in
conferences that were assigned an IVR Message Service to control and ensure
the quality of the audio transmission for the conference participants. When
the system detects a noisy line and mutes it, an IVR message is played to
inform the conference participants that one of them was muted due to their