User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 6 - IVR and Entry Queue Services
6-4
Table 6-1: DTMF Enabled Actions and Permissions
DTMF Enabled Action Permission
Request personal assistance Everyone
Play the help menu Everyone
Start and stop recording Chairperson
Adjust the participant’s broadcasting and listening volume Everyone
Change the participant’s status to Chairperson Everyone
Lock or unlock a conference to dial in participants Chairperson
Request assistance for conference Chairperson
Secure or unsecure a conference Chairperson
Mute all participants except the requesting participant Chairperson
Cancel the Mute All mode Chairperson
Enable or disable the SilenceIT feature Chairperson
Adjust SilenceIT sensitivity Chairperson
Change the conference password Chairperson
Place the conference on-hold and reinstate it Chairperson
Mute “Meet Me” participants upon their connection to the
conference
Chairperson
Manage Question-and-Answer sessions Chairperson
Enable or disable the Roll Call feature Chairperson
Request a Roll Call Chairperson
Stop the Roll Call names review Chairperson
DTMF Enabled Cascading Chairperson
Invite other participants to join the conference Chairperson
End the Conference Chairperson