User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
5-19
Listing Entry Queues
To view the list of Entry Queues in the Browser pane:
• In the Browser pane of the main window, expand the MCU tree and then
expand the Meeting Rooms, Entry Queues and SIP Factories tree.
The Meeting Rooms and Entry Queues currently defined for the MCU
are listed with the total number displayed in brackets next to the icon.
.
The Entry Queues and Meeting Rooms are listed in the Status pane.
To view the list of Entry Queues in the Status pane:
• Click the Meeting Rooms, Entry Queues and SIP Factories icon.
The Meeting Rooms and Entry Queues are listed in the Status pane.
This view enables you to easily retrieve the dial-in numbers and the
Numeric IDs assigned to the Entry Queue. This is especially useful when
the dial-in numbers and Numeric IDs were automatically allocated by the
system.
Dialing in to an Entry Queue
PSTN Phone / Cellular Phone / ISDN / T1-CAS endpoint participants
To access the Entry Queue from a PSTN phone/cellular phone or an ISDN
endpoint (or Video endpoint connecting as Audio Only) participants can use
the dial-in number assigned to the Entry Queue.
Entry Queue