User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 4 - Operations Performed During On Going Conferences
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Managing Secure Mode Conferences
In the Secure mode, joining the conference, monitoring or controlling the
conference in any way, is denied to outside participants, including operators.
However, operators can terminate the conference even in this mode. In
addition, operators cannot view the participants list or any conference
properties while the conference is in the Secure mode. Chairpersons can
enable or disable the Secure mode for an On Going Conference, using the
appropriate DTMF codes on the touch-tone telephone. While the conference
is in a Secure mode, the chairperson and conference participants can perform
various operations using the appropriate DTMF codes, such as voting or
question-and-answer sessions. These operations will not be displayed in the
MGC Manager monitoring panes. Once the chairperson secures or unsecures
the conference, an appropriate voice message is played.
In a secure conference, operator cannot perform the following actions:
• Join or attend the conference
• View and control the participants of the conference
• View and monitor the conference properties
• Implement Voting
• Initiate an Invite session
Roll Call
When the Roll Call option is enabled in the IVR Service assigned to the On
Going Conference, the chairperson can request the system to play the names
of all connected conference participants at the beginning of the conference, or
at any time during the conference. The IVR system then plays the recorded
list of conference attendees, one after the other, in the order that they entered
the conference. The recordings are played to all the conference participants.
Roll Call Guidelines
• The Roll Call Confirmation message is not played to the participant
when the flag in the “system.cfg” ROLL_CALL_CONFIRMATION =
The voice message is played only if it is configured in the IVR Message Service
and if the appropriate audio file has been downloaded to the Audio card.