User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 4 - Operations Performed During On Going Conferences
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Request DTMF Help Menu
Participants in an Audio Only conference can request a playback of the list of
all available operations and their assigned DTMF codes. The playback can be
initiated by participants or the chairperson at any time during the conference
by pressing the appropriate DTMF code. It can also can be stopped at any
time. This help menu is recorded by the conference provider as a voice
message and is configured like any other voice message in the system.
The Help menus follow the type of participants permission (chairperson or
ordinary) and status:
• Participant Help – for ordinary participants
• Chairperson Help – for the conference chairperson
• Voting Help – for the participant controlling the voting session
• Invite Help – for the participant inviting others to the conference during
an invite session
Dialing Out to Invite Participants (Invite Session)
In an Invite session, the chairperson in a conference can dial out and invite the
called person to participate in the conference. This option is identical to the
Add New Participant option available to the operator.
To invite participants to join the conference:
1. Press *4 on your touch-tone telephone to dial out to an individual.
You are moved to a side area and a dialing tone is heard.
2. Dial the number of the individual you want to invite and press the pound
<#> key to start the dialing process.
If the invitee answered the call, you can do one of the following:
— Admit the invitee and continue dialing out to invite other individual
by pressing *1 on your touch-tone telephone.
The Invite function is available to all participants when the permission to use this
function is changed in the IVR Service - DTMF Codes dialog box. For more
details about defining an IVR Service with DTMF codes enabled, see MGC
Manager User's Guide Volume II, Chapter 2, Defining a New IVR Message
Service.