User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
1-9
User’s Guide Conventions
The following terms and conventions are used in this Guide:
• “Open” or “Double-click” is used to open files and applications.
“Double-click” can also expand a tree or open a dialog box.
• “Select” or “Click” is used to highlight a part of the window, dialog box
or menu that you want to be changed with your next action. “Click” can
also select a menu option or activate a toolbar button.
• “Right-click” is used when you press and release the right mouse button
to open a pop-up menu.
• “Click OK” means that you can either click the OK button with the
mouse, or press the <Enter> key on the keyboard.
• Keyboard keys appear in capital letters, between these two symbols < >.
For example, the Shift key appears as <Shift>.
• The plus sign (+) between two key names indicates that you must press
and hold down one key while pressing down the second key. For
example, “press <Alt> + <P>” means that you press and hold down the
Alt key while you press the P key.
• Bold type indicates the word or the character that you should type into a
text box or the name of the menu or command that you should select.
• Italic type indicates the name of a menu, a dialog box or a field to or
from which to select or enter an option.
Join to
Conference
<F10> Enables the operator to temporarily join an
On Going Conference, for example for short
announcements or assistance.
End Join
Operation
<F11> Enables the operator to return to the
Operator Conference.
Attend Next
Party
<F12> Moves the next participant in line from the
Participants Queue to the Operator
Conference, for assistance.
Context Help <Shift> + <F1> Opens the relevant Help topic.
Table 1-1: VoicePlus Commands Shortcut Keys (Continued)
Command Shortcut Key Function