User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 4 - Operations Performed During On Going Conferences
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To end the Q&A session and clear the queue:
The Q&A session can be ended by either the operator or the chairperson.
• The operator clicks the Clear QA button on the Q&A toolbar.
• The chairperson enters the appropriate DTMF code (the default code is
#24).
Once the Q&A queue is emptied, the Q&A session is over. Participants
revert to the standard status and icons (according to their role).
Managing Voting Sessions
In a voting session, participants express their preference on a set of choices
using the touch-tone keypad during an On Going Conference. The system
uses digits to correlate participant votes to the items for which they are
voting.
A voting session can include up to 10 choices for one subject. Each choice is
assigned a digit (between 0 to 9) and a descriptive title. For example, in an
employees meeting, the employees have to vote for one of the benefit plans
suggested by the management. Each plan is assigned a digit (for example, if
there are 5 plans, the choices may be 0 to 4) and a short description.
A voting session consists of three main stages:
• Preparation stage - Before the voting session begins, the operator or the
chairperson (using the WebCommander application) creates the list of
choices and their descriptions. The operator or the chairperson then
informs the conference participants of the choices available for selection
and the digit assigned to each option.
• Voting stage - When voting, each participant enters the digit that
represents the participant’s choice, using the DTMF input device. As
each vote is counted, the information is presented on-line in the Voting
window.
• Results stage - When the voting is completed, the final results are
viewed. The operator or the chairperson can save the voting results to a
file or start a new vote.
Voting sessions are available in IVR enabled conferences that are run on
Audio+ cards and require the use of a DTMF input device.