User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 1 - VoicePlus Overview
1-8
Connect
Participant/
Disconnect
Participant
<Ctrl> + <R>
<Ctrl> + <T>
Connects or reconnects a participant to an
On Going Conference.
Disconnects a participant from the On Going
Conference.
Note: To select several participants, use the
standard Windows conventions.
Mute Audio/
UnMute
Audio
<Ctrl> + <M>
<Ctrl> + <U>
Mutes the participant’s audio channel.
Unmutes the participant’s audio channel.
Refresh
Database
<F9> Refreshes the database.
Next
Questioner
<Alt> + <N> During a Q&A session, allows the operator to
let the next participant in the Q&A queue ask
the question.
Paste Entry
Queue As
<Ctrl> + <E> Used to modify Entry Queue properties or
name when pasting the selected entry queue
from the clipboard to the Meeting Rooms &
Entry Queues list. Opens the Entry Queue
Properties dialog box.
Attend <F2> Moves the participant to the Operator
Conference for assistance.
To Home
Conference
<F3> Moves the participant from the Operator to
the destination (Home) conference.
Hold <F4> Enables the operator to place the attended
participant on hold.
Clear Q&A
Queue
<Alt> + <C> Clears the selected participants listed in the
Q&A queue.
Move
(in attended
queue dialog)
<F5> Enables the operator to move the attended
participant to a selected conference
(Attended Participant dialog box).
Next
(in attended
queue dialog)
<F6> Enables the operator to attend to the next
participant in line (Attended Participant dialog
box).
Table 1-1: VoicePlus Commands Shortcut Keys (Continued)
Command Shortcut Key Function