User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
4-35
Managing Question-and-Answer Sessions
The Question-and-Answer (Q&A) session provides a method of organizing
the participants questions or comments during a lecture or a large conference.
During a typical large conference or lecture, all participants excluding the
lecturer or the main speaker, are muted by the system. A participant who
wants to ask a question or comment on the subject being discussed, presses
the appropriate code on the DTMF input device (the default code is *22) to
enter the Q&A queue. Participants queue in the order in which they have
requested to ask a question.
You can also place participants in the Q&A queue from the MGC Manager
application using the Q&A toolbar.
Once the participant is in the Q&A queue, you can select them to ask the
question or let the next participant in line ask the question. If the participant is
muted by the MCU, for example in the Exclusive Speaker mode, you have to
unmute the participant before you let him or her ask the question.
You can stop the questioner any time during the question, or you can end the
current Q&A session by selecting the appropriate function in the MGC
Manager application. The chairperson can end the Q&A session using the
appropriate code on the DTMF input device.
You can also end the session by clearing the Q&A queue.
You can change the position of the participants in the queue, moving a
selected participant’s position up or down the queue or to the first or last
position in the queue.
Controlling Q&A Queues with the Toolbar
You can easily manage the Q&A queues using the dedicated toolbar. Enable
this toolbar by clicking a participant icon in an On Going Conference or by
clicking the icon of a participant waiting in the Q&A queue.
• A Q&A session requires the use of a DTMF input device.
• The Q&A session managing options are applicable only to conferences with
an assigned IVR Service running on an Audio+ card.