User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
1-7
Table 1-1: VoicePlus Commands Shortcut Keys
Command Shortcut Key Function
New <Ctrl> + <N> Used to create a new User Templates file or a
new Reservation Templates file.
Open <Ctrl> + <O> Opens the User Templates directory or the
Reservation Templates directory. Used to
view and open the contained files.
Copy/Paste/
Paste As
<Ctrl> + <C>
<Ctrl> + <V>
<Ctrl> + <P>
Copies the properties of a selected OnGoing
conference, Reservation, Entry Queue,
Meeting Room or participant, to the clipboard.
Note: To select several items to copy/Paste,
use the standard Windows conventions.
If you want to modify the selected items’
name or properties, click Paste As.
Cut <Ctrl> + <X> Copies the conference or participant
properties to the clipboard while deleting the
original item. Used when copying participants
from one conference to another.
Delete <Del> Used to terminate a selected On Going
Conference, Reservation, participant,
operator or template. Opens a dialog box to
confirm the selection.
Note: To select several items to delete, use
the standard Windows conventions.
Save <Ctrl> + <S> Saves a User or Reservation Template file, or
saves the changes to the database.
Help <F1> Opens the relevant Help topic.
Dial
-in
Dial Out
<Ctrl> + <I>
<Ctrl> + <A>
Sets the participant’s Connection Type to
Dial
-in.
Sets the participant’s Connection Type to
Dial out
New
Participant
<F8> Adds a new participant to the On Going
Conference, reservation or Meeting Room.