User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
1-5
• Mute and unmute participants
• Control individual broadcasting and listening audio volume
• Manually and automatically extend the conference duration
• Lock and unlock the conference to dial-in and all other participants
• Move a participant from the main conference to a side area for one-to-
one conversation with the Operator
• Terminate the conference before its scheduled end time
• Manage Question-and-Answer queues
• Control voting (polling) sessions
• Configure and enable an audio reminder of impending end of conference,
with automatic disconnection at scheduled end of conference
• Secure the conference from unauthorized connection and monitoring
• Operator assistance on demand
• Enhanced operator tools for attended participant conferences
• Monitor conference and participant status
• Monitor all On Going and reserved conferences for multiple MCUs
Application features
• Customizable voice messages
• Configurable new feature event alerts
• Software development kit
• Access and SQL databases can be used to store participant and
conference information
• Easily accessible Call Detail Records
• Local or remote operators
• Active display of system resources, individual participant statuses and
conference properties
• Recording to an external device
System Requirements
The MGC Manager application can be installed in an environment that meets
the following minimum requirements:
• IBM PC compatible computer Pentium II, 400 MHz CPU or higher