User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
4-3
Participant and Conference Level Operations
Operators can perform functions on conferences that affect individual
participants or can affect the conference on the whole.
Participant Level Operations
The following operator actions are performed at the participant level:
• Make dial-out connections
• Change the participant connection type (dial-in/dial-out)
• Disconnect and reconnect participants
• Name undefined dial-in participants
• Change the properties of a disconnected participant
• Designate a participant as an Exclusive Speaker
• Designate a participant as a VIP
• Control the participant's listening and broadcasting volume
• Mute or un-mute a participant
• Modify user defined parameters for the participant (MGC Manager only)
• Move a participant to an operator conference (attended conference only)
• Move a participant to the home conference (attended conference only)
• Place a participant on-hold (attended conference only)
For management operations performed during an Attended conference, see
Chapter 7, “Attended Conferencing”.
Conference Level Operations
The following operator actions are performed at the conference level:
• Add new participants
• Mute dial-in participants upon their connection to the conference
• Add remarks during session
• Lock and unlock a conference
• Control Question-and-Answer sessions
• Conduct Voting sessions
• Place a conference on hold
• Modify the conference general parameters (MGC Manager only)