User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 1 - VoicePlus Overview
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• Single telephone number can be associated with all conferences
• Reservation of resources at the conference setup stage
• User defined fields for additional conference and participant information
• Chairperson features and control
• Presentation (operator guidance)
• Conference locking
• Access to external recording devices
• Use of Roll Call and conference greetings
• Mute-on access (Mute all incoming parties)
• Self Mute
• SilenceIT - automatic muting of noisy lines
• Automatic termination of conference
• Conference On Hold (with background music)
• E-mail notification (with Web scheduling only)
• Access to a Reservations database
Security features
• Conference-specific and Chairperson-specific entry password
• Conference locking mechanism
• Roll Call for joining participants’ identification
• Data encryption at MCU, conference and participant level
Conference control options
• Touch-tone (DTMF codes)
• MGC Manager (Windows interface)
• WebCommander (Web Browser)
• Polycom ReadiManager application
On Going Conference management and monitoring
• Active or exclusive speaker indication
• DTMF detection for any participant
• Connect and disconnect individual participants
• Add participants during an On Going Conference
• Dial-out to a participant during an On Going Conference (Invite)
• Identify connected participants