User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
3-37
The following information is displayed for the disconnected participant:
Table 3-12: ISDN Participant Properties - Disconnection Cause
Field/Option Description
Call
Disconnection
Reason
Lists the reasons for participant's disconnection:
• Operator Disconnect – The participant was
disconnected from the conference by the operator.
• No Net Connection – Network channels could not
be connected. This reason may occur when the
telephone lines are unavailable or busy.
• Participant Hang Up – The participant
disconnected himself from the conference.
• Bad H.243 Connection – Problems occurred with
the connection protocol.
• Resource Deficiency – Hardware resources (audio
or network cards) are insufficient and cannot handle
the conference.
• Security Failure – Encryption related problem
prevented the connection. Not relevant to ISDN
Audio Only participant.
Cause Describes the cause of disconnection according to the
category indicated in the Call Disconnection Reason.
For example, when Operator Disconnect is selected,
the name of the Cause field is changes to Operator
Name and lists the name of the operator who
disconnected the participant.