User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
3-33
If required, modify the following parameters:
— mute the participant by checking the Mute (By Operator) button.
4. To view the MCU resources used to handle the participant, click the
Resource Details tab.
Attending The participant or operator status in a conference with
an assigned IVR Service.
• Oper Participant – This option is checked when
viewing the operator parameters.
• Attending – This option is checked when the
participant is in a Attended state.
Participant
Attending State
The status of the Attended participant:
• Attended – The participant is being assisted by
the operator (in an Operator Conference)
• On Hold – The participant was placed on hold and
hears background music.
Mute (By
Operator)
When checked, indicates that the participant's audio
channel was muted by the operator.
Mute (By
Participant)
When checked, indicates that the audio channel was
muted by the participant.
Mute (By MCU) When checked, indicates that the participant’s audio
channel was automatically muted by the MCU upon
connection to the conference or when the Exclusive
Speaker mode was enabled.
Note: This option is activated when the Mute
Incoming Parties option is checked in the Conference
Properties - Settings dialog box.
Table 3-10: ISDN Participant Properties - Connection Info2 (Continued)
Field/Option Description