User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
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VoicePlus Main Features
The Polycom VoicePlus conferencing system offers a comprehensive range of
capabilities for audio conferencing:
Scheduling methods
Conferences can be started immediately or scheduled in advance on the
Polycom MCU by means of the following applications:
• Windows-based MGC Manager
• Browser-based WebCommander
• Microsoft Outlook using the MGC Personal Scheduler add-on
• Polycom ReadiManager application
Conference scheduling options
• Ad Hoc conferencing
• On-demand conferencing (On Going)
• “Meet Me” reservationless conferences (Meeting Rooms)
• Scheduled conferences (Reservations)
• Recurrent conferences
Conference modes
• Attended (Operator Assisted) conference; reserved and reservationless
• Unattended conference; reserved and reservationless
Conference access
• VoIP (H.323 and SIP), T1-CAS, and ISDN participants in a single
conference
• Dial-in (Toll-free dial-in and caller-paid dial-in)
• Automated (blast) dial-out
• Operator initiated dial-out
• Participant dial-out inviting new participants
• Combination of dial-in and dial-out
• One dial-in number for all conferences (Entry Queue)
Conference features and options
• Automatic password and identification number generation at time of
conference booking
• Two allocated passwords: conference and chairperson password