User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 3 - Monitoring On Going Conferences
3-18
By default, all check boxes are selected to monitor all participants who
require the operator’s attention. Clear the check boxes to indicate the
participant statuses that you do not want to monitor. You can request to
monitor any or all options.
The following statuses may be monitored:
Table 3-5: Monitored Participant Statuses
Filtering Option Description
Faulty Participant Participant who has problems connecting to the conference
or who is using a noisy line.
Need Assistance
Participant
Participant who has requested the operator’s assistance
and has yet to be assisted by the operator. In Attended
conferences, this option also includes the participants who
have to wait for the operator’s assistance to connect to the
conference.
Asked Question Participants who are waiting in the Q&A queue.
Noisy Line Participants whose audio channel is detected as noisy. The
system uses a special algorithm to identify the endpoints
that add background noise to the conference. Noise on a
line can be caused by a variety of sources ranging from
background noise, faulty equipment and noises emanating
from the line itself.
Note: The Noisy Line Detection feature is enabled/disabled
in the “system.cfg” by defining the detection sensitivity.
For more details on this feature, see “Noisy Line Detection
Mechanism and Automatic Muting” on page 3-22.