User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
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1
VoicePlus Overview
VoicePlus is the conferencing system of the Polycom MCU that enables
Audio Only conferencing. The VoicePlus system includes special features
such as the Interactive Voice Response (IVR) functionality, chairperson blast
dial-out to multiple pre-defined participants, chairperson and participant
DTMF code control of conferences, voting and Question & Answer
management, Ad Hoc Auto Cascading, VTX 1000 Resource allocation and
more.
Touch-tone commands, MGC Manager and Web controls are the tools that are
used to manage both Audio Only conferences and participants and the part of
the video bridge that handles Audio Only and IVR functionality in both
Audio Only and Video conferencing.
The VoicePlus system uses voice prompts to guide participants to their
appropriate conferences. These prompts can be customized to enable multi-
lingual support. In Audio Only conference setup, only the functions,
operations and icons relevant to this type of conference are displayed in the
MGC Manager, while functions and operations relevant to video conferences,
such as ATM network connection or video options, are hidden and disabled.
The Polycom VoicePlus conferencing system provides a way to hold
meetings with participants at multiple remote sites. It enables end-users to
conduct all types of meetings from the office or from the road using a
telephone, whether they require a high-level, scheduled, operator-assisted
conference or the convenience of on-demand or reservationless meeting.
Audio Only conferences include only Audio participants. In an Audio Only
conference, participants can connect to the conference using different
network connections: PSTN/ISDN or T1-CAS lines, cellular phones, or VoIP
(H.323 or SIP). These conferences allow the use of VoicePlus capabilities.
When the Audio Look and Feel mode is set for the MGC Manager, the video
parameters are hidden, but you can still monitor video conferences if they are
run on any of the connected MCUs.