User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
3-9
Name (cont.) Operator The participant defined as the
MGC Manager Operator. The
operator manages an On Going
Conference, connects and
disconnects participants, moves
participants between conferences,
assists participants, and more.
VIP
participant/
VIP
chairperson
A participant or a chairperson
defined as a VIP, for preferential
assistance. The VIP status does
not change the role of the
participant.
Questioner/
VIP
Questioner
A participant who is currently
waiting in the Question-and-
Answer queue.
Current
questioner/
VIP Current
questioner
The current questioner in a
Question-and-Answer session.
(Gray)
Disconnected
participant
When any type of defined
participant is disconnected from
the conference, the respective icon
is disabled.
Faulty
connected
participant
An exclamation point next to the
icon indicates that the participant
has a problem and requires
operator’s assistance. The cause
of the problem is listed in the
Connection column.
Recording
port
This port (telephone) is connected
to an external device used for
recording the conference.
Table 3-2: On Going Conference - Monitor Pane Columns (Continued)
Column
Name
Icon Indication Description