User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
3-7
• To modify the order of columns, select and drag the column labels to the
desired location.
• To sort items in a column, click a column heading once for descending
order, and click again to sort the items in ascending order.
• The Conference Name, Status, Phone#, Connection Type and Retries
Left fields appear in both the Status and Monitor pane.
Table 3-2 describes the Monitor pane columns.
Table 3-2: On Going Conference - Monitor Pane Columns
Column
Name
Icon Indication Description
Name The name of the On Going Conference or participant, and an
icon indicating the conference and participant type and status.
Conference Indicators
Audio Only
conference
This type of conference can be run
on an Audio Only MCU (Voice
Plus) or on a unified MCU.
Operator
Conference
Audio only. Allows the operator and
a single participant to talk in a side
conference without disturbing the
On Going Conference. For this
purpose, the participant is moved
to the operator conference from
the Entry Queue, IVR queue,
Welcome queue, or On Going
Conference.