Operation Manual

Polycom VVX Business Media Phones User Guide
Polycom, Inc. 99
Respond to Incoming Boss Calls
When a call is placed to the boss’s line, the call is displayed on the boss and delegate’s phones, as shown
next.
Incoming call notification on boss and delegate’s phones
As a delegate, you can answer an incoming call on a boss’s line, reject the call, or forward the call directly
to the boss’s voicemail.
To respond to an incoming call on the boss’s line:
» Do one of the following:
 Select Answer.
 Select Dismiss or Ignore.
 Select Boss VM.
If an incoming call for a boss is answered by a delegate or the boss answers the incoming call, a notification
is displayed on the boss and delegate’s phones. In the next figure, a call from Steve Bakers to the boss’s
line is answered by Nikki Nguyen and a notification displays on the delegates phone.
Answered call notification on the boss's phone
Viewing Call Status on the Boss’s Line
A boss and delegate can both view the status of any call on the other’s phone. Bosses can see when a
delegate answers or holds a call, which delegate answered the call, and the call information of the caller.
Delegates can see when a boss is in an active call or has placed a call on hold. Bosses and delegates can
also resume calls held on the other’s line.
When there is an active call on the boss’s line, for VVX 500/501 and 600/601 phones, a solid red bar is
displayed on the boss’s line key on the boss and delegates’ phones. For 201, VVX 300 series, and 400