Operation Manual

Polycom VVX Business Media Phones User Guide
Polycom, Inc. 228
Recording
If you encounter any issues recording calls, see the following table for possible solutions to common
problems.
Better Together over Ethernet
Use the following solutions as a guide to resolving issues, problems, or common difficulties while installing
the Polycom BToE Connector or pairing your devices.
Troubleshoot Polycom BToE Connector Installation
If the Polycom BToE Connector fails to install, download and reinstall the application from Polycom Voice
Support on your computer.
Common Bluetooth Headset Issues and Solutions
Issue Corrective Action
The Bluetooth settings do not display on my phone Do one of the following:
• Check with your system administrator to see if the
Bluetooth feature is enabled on your phone.
• Make sure the Bluetooth Radio setting is on. See
Enable Bluetooth and Connect a Headset.
My headset doesn’t pair automatically. If your headset is an older model, you may need to
enter a password before the headset can pair with your
phone. Refer to your headset documentation for more
information.
Common Recording Issues and Solutions
Issue Corrective Action
The message “USB device is full. Recording canceled”
is displayed when I pressed Start.
Check that there is sufficient space on the USB flash
drive.
The recording stopped during a call. If the USB flash drive becomes full during recording,
recording stops and the message “USB device is full.
Recording stopped” is displayed.
Delete previous recordings to make space on the USB
drive. See the section Browse Recorded Calls for
information on deleting recordings.
The message “USB device removed
unsafely.Recording canceled” displayed when I
removed my USB flash drive during a call.
Do not remove the USB flash drive while recording. If
you want to remove the drive during a call, press Stop,
and then remove the drive.
The message “Unsupported USB device attached”
displayed.
Refer to Technical Bulletin 38084: Supported USB
Devices for a list of USB devices supported on
Polycom phones.