product pic here Administrator’s Guide for the VSX Series Version 8.5 May, 2006 Edition 3725-20235-010/A VSX Version 8.
Trademark Information Polycom®, the Polycom logo design, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V2IU™, Visual Concert™, VS4000™, and VSX™ are trademarks of Polycom, Inc. in the United States and various other countries.
About This Guide The Administrator’s Guide for the VSX Series is for administrators who need to configure, customize, manage, and troubleshoot VSX™ systems. The guide covers the VSX 3000, VSX 3000A, VSX 5000, VSX 6000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems. The following related documents for VSX systems are available at www.polycom.
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Contents 1 Introducing the VSX Series . . . . . . . . . . . . . . . . . . . . . . . . 1-1 VSX Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 VSX 3000 and VSX 3000A Desktop Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 VSX 5000 Set-top System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’s Guide for the VSX Series Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Document Cameras to Desktop Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Cameras to Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Cameras to Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Configuring the System to Use a Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Specifying SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Integration with Microsoft Live Communications Server (LCS) . . . . . . . . . . . . . . Adding and Removing Microsoft LCS Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . Specifying Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’s Guide for the VSX Series Setting the Room and Remote Access Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . Screens that Require the Room Password for Access . . . . . . . . . . . . . . . . . . . . . . . Letting Users Customize the Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Limiting What Users Can Do With the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the System for Specialized Applications . . . . . . . . . . . . . .
Contents Viewing the Management Servers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Requiring an Account Number for Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Adding My Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Requesting Technical Support from the Global Management System Administrator . 5-9 Setting Up SNMP . . . . . . . . . . . . . . . . .
Administrator’s Guide for the VSX Series Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices-1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Introducing the VSX Series Your Polycom video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, VSX systems provide natural video conferencing interaction through the most advanced video communications technology. VSX Models This section describes the standard components that come with the VSX Series systems.
Administrator’s Guide for the VSX Series VSX 3000 and VSX 3000A Desktop Systems Two models of VSX 3000 and VSX 3000A are available — IP only, and IP with ISDN. Name Component Description VSX 3000 VSX 3000A The VSX 3000 and VSX 3000A systems deliver high-quality, video communication in an all-in-one appliance that includes the camera, LCD screen, speakers, and microphone.
Introducing the VSX Series VSX 5000 Set-top System The VSX 5000 system includes the following components. Name Component Description VSX 5000 The VSX 5000 is a compact, entry-level system with an all-electronic, built-in camera. Microphone The microphone provides audio input to the system. Remote Control The remote control is designed to make it easy to set up and operate the system — color-coded buttons correspond to system features.
Administrator’s Guide for the VSX Series VSX 6000 and VSX 6000A Set-top Systems The VSX 6000 and VSX 6000A systems include the following components. Name Component Description VSX 6000 VSX 6000A The VSX 6000 and VSX 6000A systems are entry-level video conferencing systems for IP and SIP networks only. Microphone The microphone provides audio input to the system.
Introducing the VSX Series VSX 7000 and VSX 7000s Set-top Systems The VSX 7000 and VSX 7000s systems include the following components. Name Component Description VSX 7000 VSX 7000s The VSX 7000 and VSX 7000s systems provide cutting-edge video conferencing technology for IP and other networks. Subwoofer and power The subwoofer provides additional depth to the sound, creating a high-quality sonic space comparable to a home theater system. Microphone The microphone provides audio input to the system.
Administrator’s Guide for the VSX Series VSX 7000e Component System The VSX 7000e includes the following components. Name Component Description VSX 7000e The VSX 7000e is a video component system for medium-sized conferencing rooms. S-Video cables Connect monitors and third-party cameras with the S-video cables. Audio cable Connect the system’s audio output to the monitor or to an external audio system. LAN cable Connect the system to the IP network with the LAN cable.
Introducing the VSX Series Name Adapters Component Composite video adapters Description Null-modem adapters Use the composite video adapters with VCR cables. Use the null-modem adapters with a serial cable when connecting the VSX 7000e system to a modem for closed captioning. Use the DB-15 to DB-9 adapter to connect a camera control cable to one of the VSX 7000e system’s RS-232 ports.
Administrator’s Guide for the VSX Series VSX 8000 Component System The VSX 8000 system includes the following components. Name Component Description VSX 8000 The VSX 8000 system is a compact component system for custom integration. S-Video cable Connect a monitor with the S-video cable. S-Video adapters Use with standard S-video cables to connect the main camera and alternate main monitor to the system’s BNC connectors.
Introducing the VSX Series Name Component Adapters Description Composite video adapters Null-modem adapter Use the composite video adapters with VCR cables. The spring cage (Phoenix) connectors fit the balanced audio inputs and outputs and infrared sensor connectors on the system, and allow you to re-terminate cables if necessary. Use the null-modem adapter with a serial cable when connecting the VSX 8000 system to a modem for closed captioning.
Administrator’s Guide for the VSX Series Industry-Leading Audio Quality • Polycom StereoSurround™ — StereoSurround is standard in VSX systems. This feature enhances intelligibility by giving conference participants a better spatial understanding of far site rooms. • Integrated voice and video solution — Integrate the Polycom Vortex® audio mixer with VSX set-top or component systems for custom-designed integrated room audio systems that ensure the highest quality audio in all VSX system video calls.
Introducing the VSX Series Enhanced User Experience • Customizable home screen — Customize the home screen to support different types of users: — Novice users — Offer just a few options, so users need little or no training. — Advanced users — Provide a wide range of video conferencing features. • Customizable look and feel — Set up the workspace to suit your environment. — Screen colors and tones — Change the colors, ring tones, and error tones to suit the décor and environment.
Administrator’s Guide for the VSX Series Security • Use AES encryption — Enable the AES encryption option to automatically encrypt calls to other AES-capable systems, without external encryption equipment. • Connect encryption equipment to the system — Add the optional serial V.35/RS-449/RS-530 network interface module to the VSX 7000, VSX 7000s, VSX 7000e, or VSX 8000 system. • Use an optical dialing isolator — The serial V.
2 Setting Up Your System Hardware This chapter provides information to supplement the setup sheets provided with your system and its optional components. A printed copy of the system setup sheet is provided with each VSX system. PDF versions of the system setup sheets are available at www.polycom.com/videodocumentation. System Back Panel Views These illustrations identify the systems’ back panel connectors.
Administrator’s Guide for the VSX Series VSX 5000 Back Panel Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX VCR/DVD input to system For VCR/DVD to play content into calls RS-232 serial port For RS-232 device S-Video output from system For second S-Video monitor Power connector For power supply 2 101010 Power switch 24V 3A LAN LAN port For IP or SIP calls, People+Content IP, and VSX Web 2-2 1 VGA VGA output from system For VGA monitor or projector S-Video
Setting Up Your System Hardware VSX 6000 Back Panel RS-232 serial port For RS-232 device VCR/DVD input to system For VCR/DVD to play content into calls Additional display connector For additional display adapter to connect a monitor or projector Power switch 0101 VGA 2 3 1 LAN S-Video output from system For main monitor Power connector For power supply Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX Audio output from system For VCR/DVD to record call audio, or
Administrator’s Guide for the VSX Series VSX 6000A Back Panel Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX VCR/DVD input to system For VCR/DVD to play content into calls RS-232 serial port For RS-232 device S-Video output from system For second S-Video monitor Not enabled if monitor 1 is VGA Power connector For power supply 2 101010 Power switch 24V 3A LAN port For IP or SIP calls, People+Content IP, and VSX Web 2-4 LAN 1 VGA VGA output from system For VG
Setting Up Your System Hardware VSX 7000 Back Panel RS-232 serial port For touch panel, second camera control, or other RS-232 device VCR/DVD input to system For VCR/DVD to play content into calls Additional display connector For additional display adapter to connect a monitor or projector S-Video input to system For additional camera 0101 Power connector For subwoofer (houses power supply and optional network interface module) Power switch VGA 2 2 3 1 LAN S-Video output from system For main moni
Administrator’s Guide for the VSX Series VSX 7000s Back Panel S-Video input to system For additional camera VCR/DVD input to system For VCR/DVD to play content into calls Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX Audio output from system For external speaker system RS-232 serial port For touch panel, second camera control, or other RS-232 device VGA output from system For VGA monitor or projector 2 2 101010 Power connector For subwoofer (houses power supply
Setting Up Your System Hardware VSX 7000e Back Panel VCR/DVD input to system For VCR/DVD to play content into calls Line level audio input to system For ImageShare II, computer, or other audio source S-Video input to system For main camera Camera 1 control connector For camera 1 PTZ control S-Video input to system For additional camera Analog phone port For analog phone line VGA input to system For ImageShare II or computer VGA output Network interface bay For network interface module Power connecto
Administrator’s Guide for the VSX Series VSX 8000 Back Panel VCR/DVD input to system For VCR/DVD to play content into calls Balanced audio input to system For mixer or powered microphones Analog phone port For analog phone line Camera 1 control connector For main camera PTZ control IR sensor input to system For external IR sensor Camera 1 Y and C input to system For main camera S-Video input to system For a second camera VGA input to system For ImageShare II or computer VGA output Network interface ba
Setting Up Your System Hardware Positioning the System Position the system so that the camera does not face toward a window or other source of bright light. Place the camera and display together so that people at your site face the camera when they face the far site display. Positioning Desktop Systems The VSX 3000 and VSX 3000A systems are personal video conferencing systems for the desktop. These systems include a video conferencing codec, 17-inch monitor, two microphones, and two speakers.
Administrator’s Guide for the VSX Series If you need to place the system face-down to connect the cables, make sure that the camera does not touch the work surface. The weight of the system can damage the camera mount. Positioning Set-top Systems The VSX 5000, VSX 6000, VSX 6000A, VSX 7000, and VSX 7000s systems are designed to be placed on top of a monitor. You can order a shelf that can be mounted on a wall or placed on top of a flat-panel monitor.
Setting Up Your System Hardware Positioning Component Systems The VSX 7000e and VSX 8000 systems are designed to be placed on a tabletop or in an equipment rack. If you received a network interface module with your system, you may find it convenient to install it before positioning the system. Refer to the installation sheet that you received with the network interface module. To position the system: 1.
Administrator’s Guide for the VSX Series Connecting to Other Networks The following network interface modules are available with some VSX systems: • BRI — Allows you to connect to an ISDN network using up to four BRI lines. • PRI — Allows you to connect to an ISDN network using a PRI line. • V.35/RS-449/RS-530 — Allows you to connect to third-party network equipment, including encryption equipment and RS-366 dialers. The table below shows the network interfaces available for each model.
Setting Up Your System Hardware Connecting Desktop Systems to the ISDN BRI Network The VSX 3000 and VSX 3000A desktop systems are available with or without the built-in Quad BRI network interface. The setup sheet for the IP with ISDN system shows how to connect it to a BRI network.
Administrator’s Guide for the VSX Series Connecting Set-top and Component Systems to ISDN or Other Networks If you received a network interface module with your system, you may find it convenient to install it before positioning the system. Refer to the setup sheet that you received with the network interface module. You will need the following network hardware: If your network is... You will need BRI • NT-1 device, if the system will be connected to a network that provides a U interface.
Setting Up Your System Hardware Connecting Cameras All VSX systems allow you to connect a second camera or other video source. The component systems require that you connect at least one camera so that your site can send video. Connecting Document Cameras to Desktop Systems You can connect a document camera to show detailed close-up views of printed documents or other small items. The VSX 3000 and VSX 3000A systems provide one composite video input.
Administrator’s Guide for the VSX Series Points to note about automatic camera tracking with the PowerCam Plus camera: • Automatic camera tracking works best at distances of 15 feet (4.6 m) or less. • Automatic camera tracking works best if you face the camera when you speak. • Leave at least one foot (0.3 m) of space above, behind, to the right, and to the left of the camera. Echoes from nearby surfaces interfere with tracking. • Automatic camera tracking works best in rooms with good acoustics.
Setting Up Your System Hardware Connecting Monitors and Projectors If you have a set-top or component system, you need to connect a monitor to the system to see the people at the far site. Refer to your system’s setup sheet for connection details. The following table shows the different ways you can connect monitors to a VSX system. The main monitor is the monitor that displays the VSX system user interface.
Administrator’s Guide for the VSX Series VGA Monitor or Projector The set-top systems provide a VGA output for a computer monitor or projector. If you have a VSX 6000 or VSX 7000 system, you need an additional display adapter to connect a VGA monitor or projector. Because of their screen resolution, VGA monitors and projectors are best for showing content from computers. Connecting Monitors to Component Systems You can connect either a TV monitor or a VGA monitor to your VSX system.
Setting Up Your System Hardware Connecting Microphones or a SoundStation VTX 1000 If you have a set-top system or a component system, you must connect at least one microphone or a SoundStation VTX 1000 conference phone so that your site can send audio. About Polycom Microphones and the SoundStation VTX 1000 Polycom microphones each contain three microphone elements for 360° coverage. The SoundStation VTX 1000 conference phone uses a similar design, and behaves the same way as a Polycom microphone.
Administrator’s Guide for the VSX Series The microphone and the SoundStation VTX 1000 both pick up sound from the sides. For best audio, place the microphone or SoundStation VTX 1000: • On a hard, flat surface (table, wall, or ceiling) away from obstructions, so the sound will be directed into the microphone elements properly. • Near the people closest to the monitor. • In large conference rooms, you may need more than one microphone.
Setting Up Your System Hardware The following diagram shows microphone connection options for VSX set-top systems. . Any set-top or component system VSX 7000 or any component system VSX 7000 or any component system 50 ft (15 m) 2457-20910-050 or 30 ft (9 m) 2457-20910-001 30 ft (9 m) 2457-20910-003 or 10 ft (3 m) 2457-20910-002 30 ft (9 m) 2457-20910-003 or 10 ft (3 m) 2457-20910-002 The ferrite bead must be at the end connected to the system.
Administrator’s Guide for the VSX Series Placing Polycom Microphones to Send Stereo from Your Site The VSX 7000, VSX 7000s, and component VSX systems allow you to send stereo using any valid number of Polycom microphones. If you use a single microphone to send stereo, one microphone element picks up audio from the left side of the room, one picks up the right side of the room, and the third is not used.
Setting Up Your System Hardware The following illustrations show microphone placement for different room layouts. One Microphone Two Microphones Three Microphones Round Table Square Table Long Table Wide Table Place microphones so that: • The logo on each microphone points toward the monitor. • The microphone closest to the monitor is parallel with, or in front of, the person nearest the monitor.
Administrator’s Guide for the VSX Series Connecting a SoundStation VTX 1000 to a Set-top or Component System You can connect a SoundStation VTX 1000 conference phone in place of a Polycom microphone. In large rooms, you may also need to use the extension microphones provided with the SoundStation VTX 1000. Refer to your system’s setup sheet and the setup sheet provided with the SoundStation VTX 1000 for connection details.
Setting Up Your System Hardware Placing a SoundStation VTX 1000 Phone to Send Stereo from Your Site The VSX set-top and component systems allow you to send stereo using a SoundStation VTX 1000 conference phone, with or without extension microphones. The SoundStation VTX 1000 contains three microphone elements, just as Polycom microphones do.
Administrator’s Guide for the VSX Series Connecting Powered Microphones or a Mixer to a VSX 8000 Component System You can connect two powered microphones directly to the VSX 8000 system, or you can connect several studio-type microphones to the VSX 8000 system through an audio mixer. The VSX 8000 is designed to work with Polycom Vortex mixers. For top performance, you need Vortex firmware 2.5.2 or later, Conference Composer™ version 2.7.0 or later, and VSX system software version 8.5 or later.
Setting Up Your System Hardware Placing Speakers to Play Stereo from Far Sites The Polycom StereoSurround kit is designed for use with VSX systems. It includes two speakers and a subwoofer. If you do not choose to connect external speakers, you can use your monitor’s speakers to receive stereo. You cannot receive stereo with a set-top VSX system using the system’s built-in speaker.
Administrator’s Guide for the VSX Series Place the speaker connected to the audio system’s right channel on the right side of the system, and the other speaker on the left side. For best results, place the speakers about 60° apart as seen from the center of the conference table. Left speaker Right speaker Connect to left audio output (white) Connect to right audio output (red) 60˚ If you are using a subwoofer, place it beside a wall or in a corner near the speakers.
Setting Up Your System Hardware To connect a VCR or DVD to record: ¾ On the VCR/DVD, connect the inputs to the VCR/DVD outputs on the VSX system. The system’s VCR/DVD outputs are on the bottom row of connectors. Refer to your system’s setup sheet for connection details. For information about configuring the VSX system to record video conferences, refer to Recording a Call to Videotape or DVD on page 4-18.
Administrator’s Guide for the VSX Series The following diagram shows supported cable configurations for connecting a Visual Concert VSX with one microphone or two microphones. . VSX 5000 VSX 6000 VSX 6000A The Visual Concert VSX and microphones may be connected in any order. VSX 7000 VSX 7000s 50 ft (15 m) 2457-20910-050 or 30 ft (9 m) 2457-20910-001 The ferrite bead must be at the end connected to the system.
Setting Up Your System Hardware The following diagram shows supported cable configurations for connecting a Visual Concert VSX with a SoundStation VTX 1000 conference phone. VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s 10 ft (9 m) 2457-21624-001 or 3 ft (0.9 m) 2457-21625-001 50 ft (15 m) 2457-20910-050 or 30 ft (9 m) 2457-20910-001 The Visual Concert VSX and the SoundStation VTX 1000 must be connected in this order. The ferrite bead must be at the end connected to the system.
Administrator’s Guide for the VSX Series Connecting Control and Accessibility Equipment The VSX 5000, VSX 7000, and VSX 7000s systems provide one RS-232 port; the VSX 7000e and VSX 8000 systems provide two.
Setting Up Your System Hardware Connecting IR Sensors to VSX 8000 Systems The VSX 8000 system provides a connector for an external IR sensor. Refer to your system’s setup sheet for connection details. The VSX 8000 system is compatible with the following IR sensors: • Xantech® 480-00 • Xantech 490-90 • Xantech 780-80 • Xantech 780-90 The VSX 8000 system is not compatible with the external IR sensor for the VS4000™ system.
Administrator’s Guide for the VSX Series Powering On Set-top and Component Systems For set-top systems, the power switch is on the back panel. For component systems, the power switch is on the front.
3 Configuring Network Use This chapter lists the information you need to get your network ready for video conferencing. Once you’ve gathered that information, you can begin configuring the system’s network options. Details on how to perform this configuration are also included in this chapter. When you power on your system for the first time, the setup wizard detects the system’s IP and ISDN connections and leads you through the minimum configuration steps required to place a call.
Administrator’s Guide for the VSX Series Network Connectivity Checklist You will need this information to make and receive video calls at your site: 3-2 Should be provided by your: If...
Configuring Network Use Configuring with the Setup Wizard When you power on your system for the first time, the setup wizard detects the system’s IP and ISDN connections and leads you through the minimum configuration steps required to place a call. If you need more information about these steps, refer to the corresponding sections in this chapter. This guide covers network types used worldwide. Please note that not all network types are available in all countries.
Administrator’s Guide for the VSX Series Configuring LAN Properties If your system is part of a LAN, use this section to configure the system to work with the LAN. To configure LAN properties: 1. Go to System > Admin Settings > LAN Properties. 2. Configure these settings: Setting Description Connect to my LAN Specifies whether the system is part of the LAN. Host Name Indicates the system’s DNS name. Changing this setting causes the system to restart.
Configuring Network Use 3. Select and configure these settings: Setting Description DNS Servers Displays the DNS servers currently assigned to the system. If the system does not automatically obtain a DNS server address, enter up to four DNS servers here. Changing this setting causes the system to restart. Default Gateway Displays the gateway currently assigned to the system. If the system does not automatically obtain a gateway IP address, enter one here.
Administrator’s Guide for the VSX Series Configuring IP Network Support Use the following sections to configure the system so that users can place and receive video calls using IP on your LAN or WAN: • H.323 Settings, includes Gatekeeper and Gateway • SIP Settings • Quality of Service • Firewall or NAT • Streaming Specifying H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows others to call the system by entering the H.
Configuring Network Use Configuring the System to Use a Gatekeeper A gatekeeper is a “network administrator” that supervises network traffic and manages functions such as bandwidth control and admission control. The gatekeeper also handles address translation, which allows users to make calls using static aliases instead of IP addresses that may change each day. To configure the system to use a gatekeeper: 1. Go to System > Admin Settings > Network > IP > H.323 Settings. 2.
Administrator’s Guide for the VSX Series Setting Description Use PathNavigator for Multipoint Calls Lets you specify whether multipoint calls use the system’s internal multipoint capability or the PathNavigator™ Conference on Demand feature. This feature is available only if the system is registered with a PathNavigator gatekeeper. VSX 3000 VSX 3000A VSX 5000 VSX 7000 VSX 7000s VSX 7000e VSX 8000 3.
Configuring Network Use Configuring Integration with Avaya Networks VSX systems with an Avaya option key can use the following features on an Avaya telephony network: • Call forwarding (all, busy, no answer)—Configured by the Avaya COMMUNICATIONS MANAGER (ACM) administrator and implemented by the user • Call coverage—Configured by the ACM administrator • Transfer—Implemented via flash hook and dialing digits • Audio conference—Implemented via flash hook and dialing digits • Call park • Answer ba
Administrator’s Guide for the VSX Series To configure the VSX system to use Avaya network features: Go to this screen: Configure these settings: Gatekeeper Set Use Gatekeeper to Specify with PIN. System > Admin Settings > Network > IP > H.323 Settings > Next Enter the H.323 Extension (E.164) provided by the ACM administrator. Enter the ACM IP address for Gatekeeper IP Address. Enter the Authentication PIN provided by the ACM administrator. Call Preference Set Enable H.239.
Configuring Network Use Setting Description Gateway Number Type Specifies the number type users enter to call this system: • Direct Inward Dial — Users enter an internal extension to call this system directly. Note: If you choose this setting, you must also register the number with the gatekeeper as an E.164 alias. • Number + Extension — Users enter the gateway number and the system’s extension to call this system. Number of Digits in DID Number Specifies the number of digits in the DID number.
Administrator’s Guide for the VSX Series Specifying SIP Settings If your network supports the Session Initiation Protocol (SIP), you can use SIP to connect IP calls. To specify SIP Settings: 1. Go to System > Admin Settings > Network > IP > SIP Settings. 2. Configure these settings: Setting Description Transport Protocol Indicates the protocol the system uses for SIP signaling. The SIP network infrastructure in which your VSX system is operating determines which protocol is required.
Configuring Network Use Points to note about SIP: The SIP protocol has been widely adapted for voice over IP communications and basic video conferencing; however, many of the advanced video conferencing capabilities are not yet standardized. Many capabilities also depend on the SIP server. Examples of features that are not supported using SIP are: • Polycom Video and Audio Error Concealment • Encryption • People and Content (H.239 and Polycom People+Content) • H.
Administrator’s Guide for the VSX Series To view the status of the current LCS registration, do one of the following: ¾ Go to System > Admin Settings > Global Services > Directory Servers > Microsoft. ¾ Select the Microsoft LCS server icon at the top of the Directory screen. Adding and Removing Microsoft LCS Contacts To add or remove Microsoft LCS contacts that appear on the VSX system, you must use Microsoft Office Communicator or Windows Messenger. To add or remove LCS contacts for the VSX system: 1.
Configuring Network Use Specifying Quality of Service Set the Quality of Service options for the way your network handles IP packets during video calls. To specify Quality of Service: 1. Go to System > Admin Settings > Network > IP > Quality of Service. 2.
Administrator’s Guide for the VSX Series 3. Select and configure these settings: Setting Description Dynamic Bandwidth Specifies whether to let the system automatically find the optimum line speed for a call. Maximum Transmit Bandwidth Specifies the maximum transmit line speed between 64Kbps and 1920 Kbps. Maximum Receive Bandwidth Specifies the maximum receive line speed between 64Kbps and 1920 Kbps.
Configuring Network Use Setting Description TCP Ports Lets you specify the beginning value for the range of TCP and UDP ports used by the system. The system automatically sets the range of ports based on the beginning value you set. UDP Ports Note: You must also open the firewall’s TCP port 1720 to allow H.323 traffic. 3. Select and configure these settings: Setting Description Enable NAT/Firewall Traversal Allows the system to use H.460-based firewall traversal.
Administrator’s Guide for the VSX Series H.460 NAT Firewall Traversal You can configure VSX systems to use standards-based H.460.18 and H.460.19 firewall traversal, which allows video systems to more easily establish IP connections across firewalls. The following illustration shows how a service provider might provide H.460 firewall traversal between two enterprise locations.
Configuring Network Use Configuring ISDN Support You can add one optional network interface module to the VSX 5000, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems. This lets you extend the functionality of the systems so that you can: • Make ISDN calls over a BRI network. • Make ISDN calls over a PRI/T1 network (in North America and Japan) or PRI/E1 (outside of North America and Japan) with the VSX 7000, VSX 7000s, VSX 7000e, or VSX 8000.
Administrator’s Guide for the VSX Series Setting Description ISDN Switch Protocol Specifies the protocol used by your network’s switch. ISDN Voice Algorithm Specifies which voice algorithm (aLaw or uLaw) is used for ISDN voice calls. Do not change this setting unless you experience audio issues in all ISDN voice calls. Auto BRI Configuration Allows the NI-1 switch to automatically configure the directory numbers and SPIDs. This setting is only available if you have selected the NI-1 switch protocol.
Configuring Network Use Configuring the PRI Network Interface To use the PRI network interface, you must configure the following: • PRI network support • PRI channels • PRI information Your ISDN service provider can tell you which protocol your network uses. If you later change the Country setting, the PRI switch protocols available may also change, and you may be prompted to configure a different PRI switch protocol.
Administrator’s Guide for the VSX Series 3. Select and configure these settings: Setting Description Line Signaling Specifies the framing format in use. This setting is configurable for PRI E1, read-only for PRI T1. External CSU North America only Specifies whether this system uses an external or internal Channel Service Unit (CSU). Line Build Out PRI T1 only For systems using an internal CSU, indicates the output attenuation in dB. Your service provider can provide you with these values.
Configuring Network Use To access PRI Information: 1. Go to System > Admin Settings > Network > ISDN. 2. Select three times to go to the ISDN PRI Info screen where you can view the following read-only information: Setting Description PRI Line Type Displays read-only information about the system and its configuration. Number of Active Channels D Channel Location Network Mode Clock Source Terminal Endpoint ID TEI Line Termination PRI E1 only To configure the PRI channels: 1.
Administrator’s Guide for the VSX Series Configuring the Serial V.35/RS-449/RS-530 Network Interface If you have a VSX 7000, VSX 7000s, VSX 7000e, or VSX 8000 system, the optional serial V.35/RS-449/RS-530 network interface allows you to connect to data communications equipment using a V.35, RS-449, or RS-530 serial interface. To configure the V.35/RS-449/RS-530 network interface settings: 1. Go to System > Admin Settings > Network > V.35/RS-449/RS-530. 2.
Configuring Network Use 4. Select and configure these settings: Setting Description ST Lets you specify the signaling required by the external device connected to the system. Specify normal or inverted, as appropriate. In most cases, normal signaling is appropriate. RT RTS CTS DSR If your system is connected to Ascend equipment, you may need to set CTS to Ignore. DCD DTR Answer on DSR Specifies that the system should begin the call when it detects a DSR signal.
Administrator’s Guide for the VSX Series 5. Select and configure these settings: Setting Description Crypto Resync Allows a VSX system connected to cryptographic equipment to signal when it loses video synchronization during a call. The cryptographic equipment can then resynchronize with the far site. Use RTS Signal for Resync Pulse Allows the system to send the resynchronization pulse on the RTS signal. Select this setting if your data communications equipment uses the V.
Configuring Network Use Configuring Telephony with the SoundStation VTX 1000 You can use a SoundStation VTX 1000 conference phone with set-top and component systems to place, add, or redial video calls, or to add video to audio calls. To take advantage of the latest integration features, the VSX system requires version 7.5 or later software and the SoundStation VTX 1000 requires version 1.5 or later software.
Administrator’s Guide for the VSX Series To configure the analog phone line (POTS line) for the VSX 7000e or VSX 8000 system: Go to this screen: Configure these settings: Telephony Enter the System Telephone Number for the analog phone line. System > Admin Settings > Network > Telephony Call Preference Enable Analog Phone.
Configuring Network Use Setting Description Enable ISDN H.320 Allows the system to make ISDN calls. This selection is only available when the system has ISDN networking capability. VSX 3000 VSX 3000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 Enable Voice Over ISDN Allows the system to make voice-only calls to phones connected to an ISDN network, such as an organization’s PBX. Enable V.35/RS-449/ RS-530 Allows the system to make calls through your third-party network equipment.
Administrator’s Guide for the VSX Series 2. Select settings: to go to the Preferred Speeds screens and configure these Setting Description Preferred Speed for Placing Calls Determines the speeds that will be used for calls from this system when: • Call Quality is set to Auto on the home screen and Directory screen, or • The Call Quality setting is not available for users. If the far-site system does not support the selected speed, the system automatically negotiates a lower speed.
Configuring Network Use To allow users to place an ISDN-to-IP call through a gateway: 1. If you want to allow users to place ISDN-to-IP calls through a gateway when dialing manually: a. Make sure Call Quality is enabled on the Home Screen Settings screen. This setting displays the Call Type selection on the Place a Call screen. b. On the Network Dialing screen, select IP Gateway next to ISDN in the Dialing Order.
Administrator’s Guide for the VSX Series Setting Description Global Directory (GDS) Specifies the IP address or DNS address of the Global Directory Server. You can enter up to five addresses. Password Lets you enter the global directory password, if there is one. Register Registers this system with the Global Directory Server. Display Global Addresses Displays other registered systems in the global directory.
Configuring Network Use Placing a Test Call When you finish configuring the system, you can use one of the sample numbers in the directory to test your setup. To place a test call: 1. On the Place a Call screen, select Directory. 2. Select Group. 3. Select Sample Sites and highlight a location. 4. Press Call on the remote control. You can also find a list of worldwide numbers that you can use to test your VSX system at www.polycom.com/videotest.
Administrator’s Guide for the VSX Series To get information about a status message: ¾ Select the status message and press or on the remote control. Keeping your Software Current If you have Internet access and a software key, you can use the web-based Softupdate application to update the VSX Series software. If you do not have Internet access, your reseller can supply you with the VSX Series software update on CD-ROM. Do not power off the system during the software upgrade process.
4 Customizing the VSX System Every organization has users with different needs. With a VSX system, you can design the video conferencing experience to meet the needs of everyone. You can customize the look and behavior of the system, and then build in the required access levels for your users, depending on how much or how little you want them to change system behaviors. When you set up the system for the first time, the system is configured with the most commonly used settings.
Administrator’s Guide for the VSX Series Configuring Camera Settings and Video Quality Options The Cameras and Video Quality screens let you specify camera and video settings, as appropriate for the equipment you are using. To configure camera and video settings: 1. Go to System > Admin Settings > Cameras. 2. Configure these settings: Setting Description Far Control of Near Camera Specifies whether the far site can control the position of the near-site camera.
Customizing the VSX System Setting Description VCR/DVD Audio Out Always On Allows you to record a call using one VCR or DVD, while playing recorded content into the call from a second VCR or DVD. VSX 7000s VSX 7000e VSX 8000 3. Select Do not select this setting if you have only one VCR or DVD player connected. to go to Camera Settings: — Specify the name, icon, and format for each video source.
Administrator’s Guide for the VSX Series To configure a second camera: Go to this screen: Configure these settings: Cameras • System > Admin Settings > Cameras Designate this as the Primary Camera, if desired. • Set Camera Direction to specify which way the camera moves when you control it with the remote control. (VSX 5000, VSX 6000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, VSX 8000) Camera Settings 1. Name the camera. System > Admin Settings > Cameras > Next 2. Select a camera icon. 3.
Customizing the VSX System Points to note about using automatic camera tracking: • You must have a VSX 7000e or VSX 8000 with a Polycom PowerCam Plus camera. • If you are using Polycom microphones, make sure they are properly connected and unmuted, and that the Enable Polycom Microphones and Echo Canceller settings are selected. • If you are using a Polycom Vortex, disable the Enable Polycom Microphones and Echo Canceller settings. • Disable the Enable Polycom StereoSurround setting.
Administrator’s Guide for the VSX Series 4. Press and hold a number to store the preset position. To store a double-digit preset (10-99), hold the second number down. Any existing preset stored at the number you enter is replaced. If Automatic Camera Tracking to Presets will be used during calls, set preset 0 to a wide shot of the room. When Automatic Camera Tracking to Presets is enabled and no one speaks for 30 seconds, the camera automatically moves to preset 0. To delete all presets: 1.
Customizing the VSX System Setting Description Monitor 1 Specifies the monitor’s aspect ratio: VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 • 4:3 — Select if you are using a regular TV monitor. • 16:9 — Select if you are using a wide-screen monitor. Specifies the monitor’s format: • S-Video — Select if the main monitor is connected to a VSX 8000 system using an S-Video cable.
Administrator’s Guide for the VSX Series Setting Description Monitor 2 Specifies the second monitor’s aspect ratio: VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 • Off — Select if you do not have a second monitor. • 4:3 — Select if you are using a regular TV monitor as the second monitor. • 16:9—Select if you are using a wide-screen monitor as the second monitor.
Customizing the VSX System Setting Description Zoom Video to Fit Screen Specifies whether the video image is displayed full screen on a wide-screen monitor. VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 If this setting is enabled, video is shown full screen with a portion of the top and bottom clipped off. If this setting is disabled, video is centered with black margins on each side.
Administrator’s Guide for the VSX Series 3. Select and configure these settings: Setting Description Monitor 1 Select the video source(s) to display on Monitor 1. For more information about how this setting can affect your display, refer to Video Source Output Examples for Multiple Monitors on page Appendix-1.
Customizing the VSX System Using Dual Monitor Emulation Dual Monitor Emulation is designed for rooms or offices with one monitor only. Users see both near and far sites on one monitor in two different views. During presentations, users see content and the near and far sites. What you see during a call can depend on factors such as the VSX system monitor configuration, the number of sites in the call, and whether content is being shared.
Administrator’s Guide for the VSX Series Adjusting the Monitor’s Color Balance, Sharpness, and Brightness In most cases, the monitor you connect to your system may be set to a configuration that is appropriate for video conferencing applications.
Customizing the VSX System Preventing Monitor Burn-In Monitors and VSX systems provide display settings to help prevent image burn-in. Plasma televisions can be particularly vulnerable to this problem. Refer to your monitor’s documentation or manufacturer for specific recommendations and instructions. The following guidelines help prevent image burn-in: • Set Output upon Screen Saver Activation to Black. • Use the monitor’s burn-in prevention features, if available.
Administrator’s Guide for the VSX Series Configuring Content Display with People+Content IP People+Content IP is included with the VSX 8000 system and is optional for other VSX systems. It enables a presenter to show content from a computer to other sites in a video conference using only an IP network connection. The presenter can show PowerPoint® slides, video clips, spreadsheets, or any other type of content from a computer. Supported resolutions include 640x480, 800x600, 1024x768, and 1280x1024.
Customizing the VSX System To enable People+Content IP on a VSX system: 1. On a computer, open a web browser and go to the Polycom Resource Center Video Downloads page at http://extranet.polycom.com. 2. Enter the license number you received when you purchased the People+Content IP option. 3. Enter the serial number of the VSX system onto which you want to install People+Content IP. You will then receive a People+Content IP software activation key. 4.
Administrator’s Guide for the VSX Series Configuring Content Display with a Visual Concert VSX or ImageShare II Configure the content display for a set-top or component VSX system after connecting a Visual Concert VSX or ImageShare II unit as described in the section Connecting Content Sharing Equipment on page 2-28. To configure the content display: 1. Go to System > Admin Settings > Monitors > Graphics VGA. 2.
Customizing the VSX System 5. Select and select where to display Content. 6. Go to System > Admin Settings > Network > Call Preference. 7. Configure this setting: Settings Description Enable H.239 Enables H.239 People+Content. Select this option if you know that H.239 is supported by the far sites you will call. Note: If callers experience issues when sharing content with other Polycom systems, clear Enable H.239. To configure the content audio (VSX 7000e, VSX 8000): 1.
Administrator’s Guide for the VSX Series Configuring VCR/DVD Player Settings You can connect a VCR or DVD player to VSX systems. For information about connecting a VCR or DVD player, see the section Connecting VCR/DVDs on page 2-28. Playing a Videotape or DVD All VSX systems can play a videotape or DVD during calls. The VCR/DVD inputs are active when you select the camera source configured as VCR.
Customizing the VSX System To configure VCR/DVD video settings for recording a call: Go to this screen: Configure these settings: Monitors Choose a setting for Monitor 2. System > Admin Settings > Monitors > Monitors When Monitor 2 is set to Off, you can specify which video sources to record. When Monitor 2 is enabled, the VCR or DVD player records what is shown on Monitor 1. Monitors System > Admin Settings > Monitors > Monitors > Next Select one or more sources for the VCR Record Source.
Administrator’s Guide for the VSX Series Designing Audio Behaviors This section describes how to configure the audio behavior of a VSX system, including: • General audio settings • Settings for Polycom StereoSurround • Settings for the Polycom Vortex mixer • Settings for microphones connected directly to the balanced audio inputs Configuring General Audio Settings The Audio Settings screens let you specify the settings appropriate for the equipment you are using.
Customizing the VSX System Setting Description Enable Polycom Microphones Specifies whether integrated and attached Polycom microphones are enabled.
Administrator’s Guide for the VSX Series 4. Select and enter line input settings: Setting Description Line Input Specifies how audio is heard from equipment you connect to the audio input connectors on the back of the system. (Red and White) VSX 3000 VSX 3000A VSX 5000 VSX 6000 VSX 6000A VSX 7000 • Audio Mixer—Audio input is heard at the far site only, not at the near site. Use this setting for microphone signals. • VCR—Audio input is heard at both the far site and near site.
Customizing the VSX System Setting Description VCR/DVD In Level VSX 7000s Sets the playback volume of the VCR/DVD player relative to other audio from the system. VCR/DVD Out Level VSX 7000s Sets the volume at which the call is recorded. VCR/DVD Audio Out Always On VSX 7000s Allows you to record a call using one VCR or DVD, while playing recorded content into the call from a second VCR or DVD. Do not select this setting if you have only one VCR or DVD player connected.
Administrator’s Guide for the VSX Series Setting Description VCR/DVD Out Level Sets the volume at which the call is recorded. VCR/DVD Audio Out Always On Allows you to record a call using one VCR or DVD, while playing recorded content into the call from a second VCR or DVD. Do not select this setting if you have only one VCR or DVD player connected. If this setting is disabled, the VCR audio output is disabled when VCR is the selected camera source. 7.
Customizing the VSX System Configuring StereoSurround Settings To send or receive stereo audio, make sure your VSX system equipment is set up as described in Connecting Microphones or a SoundStation VTX 1000 on page 2-19 and Connecting Speakers on page 2-26. Then configure the system to use Polycom StereoSurround, test the system configuration, and place a test call. If you are in a call with a far site that is sending audio in stereo mode, you can receive in stereo.
Administrator’s Guide for the VSX Series To test your stereo configuration: Go to this screen: Configure these settings: Mic Placement Specify the Table Style and make sure the microphones are positioned as shown. System > Admin Settings > Audio > Stereo Settings > Next Also refer to Placing Polycom Microphones to Send Stereo from Your Site on page 2-22 and Placing a SoundStation VTX 1000 Phone to Send Stereo from Your Site on page 2-25.
Customizing the VSX System The Audio screen, where you choose Audio Settings or Stereo Settings, is present only if stereo is enabled. To configure VSX systems to use a Polycom Vortex mixer: Go to this screen: Configure these settings: Audio Input System > Admin Settings > Audio > Audio Settings Disable the Enable Polycom Microphones setting if you have integrated both a Vortex and a SoundStation VTX 1000 conference phone with the VSX system.
Administrator’s Guide for the VSX Series To configure the VSX system to use microphones connected directly to the RCA audio inputs: Go to this screen: Configure these settings: Audio Input Configure Balanced In: System > Admin Settings > Audio > Audio Settings > Next • Set Line Input to Audio Mixer. (except VSX 7000s) • Enable Echo Canceller. • Adjust the audio Level if necessary. You can test this setting using the Audio Meter.
Customizing the VSX System Configuring RS-232 Equipment The VSX 5000, VSX 6000, VSX 6000A, VSX 7000, and VSX 7000s systems provide one RS-232 port; the VSX 7000e and VSX 8000 systems provide two. 1. Go to System > Admin Settings > General Settings > Serial Port. 2. Configure these settings: Setting Description Baud Rate Set the baud rate to the same value that it is set on the serial device. RS-232 Mode Specifies the mode used for the serial port. Available settings depend on the VSX system model.
Administrator’s Guide for the VSX Series For a list of all available API commands, refer to the Integrator’s Reference Manual for the VSX Series, available at www.polycom.com/videodocumentation. Configuring for Use with a Modem VSX systems that have a serial port can be configured to receive closed captions from a captioning service via modem. To configure the system to work with a modem: 1. Go to System > Admin Settings > General Settings > Serial Port. 2.
Customizing the VSX System Designing the User Experience You can configure the following general system behaviors to accommodate the needs of your organization: • User Access to Settings and Features • Passwords and Security Options • AES Encryption • Call Settings • Call Answer Mode • Multipoint Calling • Directory Settings • Date, Time, and System Location • Workspace Appearance • Remote Control Behavior Managing User Access to Settings and Features You can manage user access to setti
Administrator’s Guide for the VSX Series Setting the Room and Remote Access Passwords You can set the room password to restrict who can configure system Admin Settings using the remote control. You can set the remote access password to restrict who can upgrade the VSX Series system software or perform other remote management from a computer. To set or change the room password: 1. Go to System > Admin Settings > General Settings > Security. 2. Enter or change the password.
Customizing the VSX System Screens that Require the Room Password for Access The following illustration shows which screens require the room password.
Administrator’s Guide for the VSX Series • Auto-Answer Multipoint • Mute Auto-Answer Calls • PIP • Keypad Audio Confirmation • Color Scheme • Far Site Name Display Time • Dual Monitor Emulation • Allow Video Display on Web Limiting What Users Can Do With the System You can limit what you allow users to do with the system by configuring the following: • Maximum Time in Call — If you want to specify the maximum time a call can last, go to System > Admin Settings > General Settings > System S
Customizing the VSX System Setting Passwords and Security Options You can enter or change the system and meeting passwords as well as specify whether to allow remote access to the system. To set passwords and security options: 1. Go to System > Admin Settings > General Settings > Security. 2. Configure these settings: Setting Description Security Mode Specifies whether the system uses Security Mode, which prevents unsecured access to the system.
Administrator’s Guide for the VSX Series 3. Select and configure these settings: Setting Description Enable Remote Access Specifies whether to allow remote access to the system by: • FTP • Web • Telnet • SNMP You may select any of these, or any combination of them. Note: The system restarts if you change the remote access settings. This setting does not deactivate the associated port, only the application. Use Web Access Port to disable the port.
Customizing the VSX System Security Mode requires secure access and a password for Web, Telnet, and FTP access: • To access a VSX system in Security Mode using VSX Web, enter the IP address of the system using secure HTTPS access, for example, https://10.11.12.13. Click Yes in the security dialogs that appear. This access uses port 443. To access Admin Settings using VSX Web when a remote access password is set, enter “admin” for the user name.
Administrator’s Guide for the VSX Series Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. To configure call settings: 1. Go to System > Admin Settings > General Settings > System Settings > Call Settings. 2. Configure these settings: Setting Description Allow Mixed IP and ISDN Calls Specifies whether users can make multipoint calls that include both IP and H.
Customizing the VSX System 3. Select and configure these settings: Setting Description Display Time in Call Specifies whether to display the elapsed time or the local time during a call. You can also choose not to display the time. Call Detail Report Specifies whether to collect call data for the Call Detail Report and Recent Calls list. When selected, information about calls can be viewed through VSX Web and downloaded as a .csv file.
Administrator’s Guide for the VSX Series and it will not connect, thereby preventing the caller from seeing or hearing you at your desk. Configuring Multipoint Calling You can use your VSX system to participate in multipoint conferences. Multipoint conferences include multiple video sites and can also include voice-only sites. During a multipoint call, a multipoint conferencing unit (MCU) enables the video to switch to the various sites so that you can see and hear the other conference participants.
Customizing the VSX System Configuring Multipoint Settings You can customize the way video is handled in multipoint calls to best support the types of calls your organization is making. To configure multipoint video: 1. Go to System > Admin Settings > Monitors > Multipoint Setup. 2. Configure these settings: Setting Description Auto-Answer Multipoint Specifies whether to accept incoming multipoint calls automatically.
Administrator’s Guide for the VSX Series Multipoint Viewing Modes What you see during a multipoint call can depend on factors such as the VSX system monitor configuration, the number of sites in the call, whether content is shared, and whether dual monitor emulation is used. • The VSX 8000 supports up to six sites in a multipoint call.
Customizing the VSX System Points to note about PathNavigator’s Conference on Demand: • Once the call begins, users cannot add another site to the call — even if the site was in the call originally and is attempting to rejoin. Because of this, you cannot place cascaded multipoint calls through PathNavigator. • The MGC needs to have enough ports available to complete the call. The system displays a message if the MGC does not have enough ports (resources) available to connect all the sites.
Administrator’s Guide for the VSX Series Points to note about cascaded calls: • You cannot place cascaded multipoint calls through PathNavigator. • Polycom StereoSurround, Pro-Motion, AES encryption, continuous presence, chair control, People+Content, and H.239 are not supported in cascaded calls. • H.264 is only supported when all of the MCUs are VSX 8000 systems and each VSX 8000 calls no more than three other systems.
Customizing the VSX System Setting Date, Time, and Location You can update the system with regional settings, including the location-specific language and calling parameters. To set the date, time, and location: 1. Go to System > Admin Settings > General Settings > Location. 2. Configure these settings: Setting Description Country Specifies the country where the system is located. Changing the country automatically adjusts the country code associated with your system number.
Administrator’s Guide for the VSX Series 4. Select 4 - 46 and configure these settings: Setting Description Auto Adjust for Daylight Saving Time Specifies the daylight savings time setting. When you enable this setting, the system clock automatically changes for daylight saving time. Time Zone Specifies the time difference between GMT (Greenwich Mean Time) and your location. Time Server Specifies connection to a time server for automatic system time settings.
Customizing the VSX System Customizing the Workspace Appearance You can customize your VSX system workspace appearance to suit the users’ environment functionally and aesthetically. For example, by customizing the home screen to kiosk mode, users only have to select a site and press Call on the remote control to place a call. Designing the Home Screen Customize the system functionality according to your users’ needs, skill levels, and environments.
Administrator’s Guide for the VSX Series To design the home screen: 1. Go to System > Admin Settings > General Settings > Home Screen Settings. 2. Configure these settings: Setting Description Dialing Display Specifies which dialing option to display: Dialing entry field — Allows users to enter numbers manually. • Display marquee — Displays text in the dialing entry field. Can be used to display user instructions. Users cannot enter numbers manually when this option is selected.
Customizing the VSX System 3. Select and configure these settings: Setting Description System Name Specifies whether to display the name of the system on the home screen above the PIP window. IP or ISDN Information Specifies whether to display the system’s IP address, ISDN number, or both on the home screen. VSX 3000 VSX 3000A VSX 5000 VSX 7000 VSX 7000s VSX 7000e VSX 8000 My Information VSX 6000 VSX 6000A Specifies whether to display the system’s IP address on the home screen.
Administrator’s Guide for the VSX Series Displaying Contacts on the Home Screen Sites configured for speed dial are displayed on the home screen. You can also display them, along with any Microsoft LCS contacts, on the contact list home screen. For more information about Microsoft LCS contacts, refer to Integration with Microsoft Live Communications Server (LCS) on page 3-13. To configure speed dial sites: 1. Make sure that the site information is entered in the directory. 2.
Customizing the VSX System 3. Enter the user name and administrator’s password, if a password has been established. 4. Click Admin Settings > General Settings > Home Screen Settings and enter. — Dialing Display— Set to Display marquee. — Enter Marquee Text — Type the text to display on the home screen. 5. Click Update. Adding Screen Saver Text You can customize the VSX system to display text when the system is in sleep mode.
Administrator’s Guide for the VSX Series To configure a screen saver news feed: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to VSX Web. 3. Enter the user name and administrator’s password, if a password has been established. 4. Click Utilities > Screen Saver, and paste a feed URL into the News Feed field. 5. Select a stream content, click Submit, and close the stream content window. 6. Click Update.
Customizing the VSX System Changing System Appearance Different system appearance options are available, allowing you to coordinate the system interface with the meeting room décor. To change the system appearance: 1. Go to System > Admin Settings > General Settings > System Settings > Appearance. 2. Configure these settings: Setting Description Color Scheme Customizes the look of your system with different color schemes.
Administrator’s Guide for the VSX Series Using Customized Camera Names and Icons Customizing the way cameras appear on screen helps users select the correct camera input during a call. You can enter camera names and assign icons. You can choose camera icons from categories including Corporate, Education, Justice, Manufacturing, and Medical. Using in a Call With customized camera names and icons, users can select the correct camera source during a call, quickly and without rehearsal or experimentation.
Customizing the VSX System Configuring Remote Control Behavior You can customize the behavior of the remote control to support the users’ environment. To configure remote control behavior: 1. Go to System > Admin Settings > General Settings > System Settings > Remote Control. 2. Configure these settings: Setting Description Keypad Audio Confirmation Specifies whether to play a voice confirmation of numbers selected with the remote control.
Administrator’s Guide for the VSX Series Configuring Streaming Calls You can configure the system to allow users to stream audio and video from one to many viewers. Viewers watch the conference (people video only) from their computers, as the meeting is taking place. You can start streaming before or during a call. Points to note about streaming: • If a password is set on the system, streaming participants must enter it before receiving the stream.
Customizing the VSX System Setting Description Audio Port Specifies the fixed port used for audio. This can be changed if you need to go through a firewall. Video Port Specifies the fixed port used for video. This can be changed if you need to go through a firewall. IP Multicast Address Specifies the multicast address used for the stream. The default address is based on your system serial number but can be changed, if required. This could be the unicast location of your streaming server.
Administrator’s Guide for the VSX Series Configuring Closed Captioning You can provide real-time text transcriptions or language translations of the video conference by displaying closed captions on your system. When you provide captions for a conference, the captioner uses a web browser to listen to the conference audio and enter the caption text in the system’s web interface. When the captioner sends a unit of text, all sites see it on the main monitor for 15 seconds.
Customizing the VSX System Providing Closed Captions for Conferences Captions may be provided in any language that uses the Latin alphabet.
Administrator’s Guide for the VSX Series 6. To stop sending closed captions, close the transcription application. Via the System’s Serial RS-232 Port Closed captioners can provide captions from inside the conference room, using equipment connected directly to the serial port of the VSX system, as shown in the following diagram. VSX System RS-232 Serial Stenograph machine PC with computer-aided transcription software To supply closed captions using equipment connected directly to the serial port: 1.
Customizing the VSX System To supply closed captions for a conference using VSX Web: 1. On a computer, open a web browser. 2. In the browser address line, enter the IP address of the system, for example, http://10.11.12.13, to go to the system’s web interface. 3. Go to Utilities > Closed Caption. 4. Log in using this information: User Name: Your name. Password: Meeting password defined for your video conferencing system. 5. In the Closed Caption screen, type the caption text into the text field.
Administrator’s Guide for the VSX Series Helping Users Get Started The system is installed and you’ve finished the network configuration and designed the behaviors. Now it’s time for the users to start placing calls. You may want to spend time helping your users become familiar with basic calling tasks. The following resources are available for users: • Getting Started Guide for the VSX Series— This guide is for all users, from beginners to the more experienced.
5 Managing the System Remotely You can configure, manage, and monitor the system from a computer using the system’s web interface, VSX Web. You can also use the Polycom Global Management System, SNMP, or the API commands. Your choice of management tool depends on your network environment: • VSX Web requires only a web browser. • Polycom Global Management System requires the Global Management System application to be installed on your network.
Administrator’s Guide for the VSX Series To access the system using VSX Web: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to VSX Web. If Security Mode is enabled on the system, you must use secure HTTPS access, for example, https://10.11.12.13. Click Yes in the security dialog boxes that appear. 3. Enter admin as the user name, and enter the remote access password, if one is set.
Managing the System Remotely To view a room or call: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to VSX Web. 3. Go to Utilities > Web Director. 4.
Administrator’s Guide for the VSX Series Implementing Basic Mode with VSX Web Basic Mode is a limited operating mode that uses H.261 for video and G.711 for audio. It provides administrators with a workaround for interoperability issues that cannot be solved using other methods. The Basic Mode setting stays in effect until you change it. To enable Basic Mode using VSX Web: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.
Managing the System Remotely To store a profile: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to VSX Web. 3. Go to Utilities > Profile Center. 4. Click VSX —> PC to download the .csv file from the VSX system. 5. Save the file to a location on your computer. To upload a profile: 1. Reset the VSX system to restore default settings. 2. On a computer, open a web browser. 3.
Administrator’s Guide for the VSX Series To download a VSX system directory to your computer: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to VSX Web. 3. Go to Utilities > Import/Export Directory. 4. Click VSX —> PC to download the .csv file from the VSX system. 5. Save the file to a location on your computer. To upload VSX system directory entries: 1. On a computer, open a web browser. 2.
Managing the System Remotely Configuring Global Services If your organization uses the Polycom Global Management System, you can configure, manage, and monitor the VSX system using the Global Management System server. Global Management System is a web-based client/server software tool that allows administrators to manage a network of video conferencing systems.
Administrator’s Guide for the VSX Series For more information about account validation, please contact your Global Management System administrator. To require an account number for calls: 1. Go to System > Admin Settings > Global Services > Account Validation. 2. Specify whether to require an account number for placing calls and whether that number should be validated by the Global Management System server.
Managing the System Remotely Requesting Technical Support from the Global Management System Administrator 1. From the Place A Call screen, press 2. Select Support and press on the remote. on the remote. You see the following message: Tech Support will be alerted to phone you at the following number. Continue? Enter your contact telephone number. The VSX system sends your information to the Global Management System administrator. You see the following message: Tech Support has been alerted.
Administrator’s Guide for the VSX Series Setting Up SNMP The VSX system sends SNMP (Simple Network Management Protocol) reports to indicate conditions, including the following: • All alert conditions found on the VSX system alert page • Details of jitter, latency, and packet loss • Low battery power is detected in the remote control • A system powers on or resets • Administrator logon is successful or unsuccessful • A call fails for a reason other than a busy line • A user requests help • A
Managing the System Remotely Configuring for SNMP Management To configure the VSX system for SNMP Management: 1. Access the SNMP configuration screen either in VSX Web or on the VSX system. In VSX Web go to Admin Settings > Global Services > SNMP. On the VSX system go to System > Admin Settings > Global Services > SNMP. 2. Configure these settings: Setting Description Enable SNMP Allows administrators to manage the system remotely using SNMP.
Administrator’s Guide for the VSX Series 5 - 12
6 System Usage and Statistics The VSX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance.
Administrator’s Guide for the VSX Series Call Statistics The two Call Statistics screens provide information about the call in progress, including: This screen: Displays this information: Call Statistics (1) • Call speed (transmit and receive) • Video protocol, annexes, and format in use (transmit and receive). The video protocol is shown in green if the system is currently using error concealment.
System Usage and Statistics Call Status The Call Status screen provides call connection information. The spheres on the screen provide details for each line. When you place a call, you’ll see the status change as the call connects. To view the Call Status screen: • Go to System > Diagnostics > Call Statistics. • View Call Status during a call by pressing Help on the remote. You can highlight the spheres on this screen to see the number dialed, the relevant status code, and details of any errors.
Administrator’s Guide for the VSX Series To view the Recent Calls screen: ¾ Go to System > Admin Settings > Network > Recent Calls. You can see more detail about any call by highlighting an entry and pressing Help on the remote. Information includes the far site’s number and name, and the type, speed (bandwidth), and duration of the call. You can call any site on the Recent Calls list by highlighting the entry and pressing Call or Select on the remote to place the call.
System Usage and Statistics Information in the CDR The following table describes the data fields in the CDR. Data Description Row ID Each call is logged on the first available row. A call is a connection to a single site, so there may be more than one call in a conference. Start Date The call start date, in the format dd-mm-yyyy. Start Time The call start time, in the 24-hour format hh:mm:ss. End Date The call end date. End Time The call end time. Call Duration The length of the call.
Administrator’s Guide for the VSX Series 6-6 Data Description Endpoint Additional Alias An additional alias of the far site. Endpoint Type Terminal, gateway, or MCU. Endpoint Transport Address The actual address of the far site (not necessarily the address dialed). Audio Protocol (Tx) The audio protocol transmitted to the far site, such as G.728 or G.722.1. Audio Protocol (Rx) The audio protocol received from the far site, such as G.728 or G.722.
System Usage and Statistics Data Description Average Latency (Rx) The average latency of packets received during an H.323 call based on round-trip delay, calculated from sample tests done once per minute. Maximum Latency (Tx) The maximum latency for packets transmitted during an H.323 call based on round-trip delay, calculated from sample tests done once per minute. Maximum Latency (Rx) The maximum latency for packets received during an H.
Administrator’s Guide for the VSX Series 6-8
7 Diagnostics and General Troubleshooting This chapter covers the diagnostic screens of the VSX system. It is organized by category to help you troubleshoot any issue. Diagnostic tools are available via the system itself and VSX Web. To connect to VSX Web, enter your system’s IP address in a web browser and browse to the required diagnostic tool. Sending a Message If you are experiencing difficulties with connectivity or audio, you may want to send a message to the system that you are managing.
Administrator’s Guide for the VSX Series System Screens Quick Reference These screens allow you to view information about the system, configure the system, and diagnose performance issues if they arise. They are available on the system and through the VSX Web. To view information about the system, go to the home screen and select System.
Diagnostics and General Troubleshooting The following diagnostic screens and tools are available. Status Tools Diagnostic Tool In the system’s user interface In the VSX Web System Status screen On the Diagnostics screen, select System Status. Select Diagnostics > System Status. 1. On the Diagnostics screen, select System Status. Select Diagnostics > System Status > Call Summary. 2. Select to go to the Call Summary screen.
Administrator’s Guide for the VSX Series Status Tools Diagnostic Tool In the system’s user interface In the VSX Web Content Statistics screen 1. On the Diagnostics screen, select Call Statistics. Not available. 2. Select three times to go to the Content Statistics screen. Displays content format, data rate, frame rate, and packet loss for the call in progress. Also provides information about the far site systems.
Diagnostics and General Troubleshooting Network Tools Diagnostic Tool In the system’s user interface In the VSX Web PING test 1. On the Diagnostics screen, select Network > PING. 1. Tests whether the system can establish contact with a far-site IP address that you specify. Select Diagnostics > Network > PING. 2. Enter the IP address that you wish to test. 2. Enter the IP address that you wish to test. 3. Select Start. 3. Click the PING icon.
Administrator’s Guide for the VSX Series Video and Audio Tools Diagnostic Tool In the system’s user interface In the VSX Web Color Bar test 1. 1. Select Diagnostics > Video. Tests the color settings of your monitor for optimum picture quality. On the Diagnostics screen, select Video. 2. 2. Select the Color Bars icon. Click the Color Bars icon to start the test. If the color bars generated during the test are not clear, or the colors do not look correct, the monitor needs to be adjusted. 3.
Diagnostics and General Troubleshooting Reset and Restart Diagnostic Tool In the system’s user interface In the VSX Web Reset System 1. On the Diagnostics screen, select Reset System. 1. Select Diagnostics > Reset System. 2. Enter the system’s serial number. 2. Click the Reset System icon. 3. If you wish to restore the original factory settings, select Delete System Settings. Cycles power to the system.
Administrator’s Guide for the VSX Series General Troubleshooting This section presents problems, likely causes, and corrective actions.
Diagnostics and General Troubleshooting Power and Start-up Symptom Problem Corrective action The system does not start or respond in any way. The power switch is off. Turn on the power switches for the system and all equipment connected to it. Note: VSX 3000 and VSX 3000A systems have three power switches. The power cord is not connected. VSX 3000, VSX 3000A, VSX 5000, VSX 6000, VSX 6000A: Make sure the power pack is connected to a power outlet, and that its power cords are seated securely.
Administrator’s Guide for the VSX Series Symptom Problem Corrective action The system does not power off when you press the power switch. (VSX 7000e, VSX 8000) The power switch was not pressed for long enough. This is normal. Press and hold the power switch for one second to power off. The indicator light changes to blue when the system is powered off. The system does not power off when you press and hold the power switch. (VSX 7000e, VSX 8000) The power switch is bad.
Diagnostics and General Troubleshooting Symptom Problem Corrective action The monitor screen remains blank when you pick up the remote control. The monitor’s power cord is not plugged in. Connect the monitor’s power cord and then power on the monitor. The monitor is powered off. Power on the monitor. The monitor is not connected correctly to the system. Verify that the monitor is connected correctly according to the manufacturer’s instructions and the setup sheet you received with the system.
Administrator’s Guide for the VSX Series Symptom Problem Corrective action Cannot access the system remotely. The system does not allow remote access. On the system, go to Admin Settings > General Settings > Security > and enable access. The system or your computer is not connected to the LAN. Check the LAN cable to the LAN port on the rear of the system. The LAN cable to the system or to your computer is bad. Replace the appropriate LAN cable. Check the LAN cable to your computer.
Diagnostics and General Troubleshooting Calling Symptom Problem Corrective action Error message occurs when placing an IP (H.323) call. The system is not connected to the LAN. Verify that the LAN cable is connected properly. The system’s LAN cable is bad. Replace the system’s LAN cable. The far site is not connected. Use the PING test (System > Diagnostics > Network > PING) to determine whether the far site is accessible to your system. If the test fails, the far site system is unavailable.
Administrator’s Guide for the VSX Series Symptom Problem Corrective action ISDN: Line Status icons do not go away so video calls cannot be made. The system is not connected to an ISDN. Check the ISDN line connections. The ISDN number is entered incorrectly. Check the ISDN numbers with your service provider. The ISDN line is provisioned incorrectly by the ISDN service provider. Check that your ISDN line is provisioned for Voice/Data. The VSX system is in an unknown state.
Diagnostics and General Troubleshooting Symptom Problem Corrective action Error message occurs when placing an ISDN (H.230) call. An ISDN cause code is received from the ISDN line. Try the call again. The highest-numbered channel did not connect. The system cannot make a call if this channel does not connect. Be sure you are calling the correct number. The number may need to include: For more information, please refer to Q.850 Cause Codes on page Appendix-11.
Administrator’s Guide for the VSX Series Symptom Problem Corrective action Cannot dial remote system in BONDING 384 K calls. (The call progress circles only show blue or yellow.) Switch protocol issue. Start by calling the far site at 1x56, 1x64, 2x56, or 2x64K, as appropriate. This will verify the primary number. If these calls complete, try 256K, then 384K. Dialing a remote site in calls above some particular speed does not work.
Diagnostics and General Troubleshooting Displays Symptom Problem Corrective action Screen is blank; start music plays and Polycom logo appears briefly. The system is starting. This is normal. No action required. Monitor goes blank after displaying the splash screen. The system goes to “sleep” after a period of inactivity. The system is sleeping. The system wakes up on any action from the remote control or on an incoming call. Picture is blank on the main monitor. The system is sleeping.
Administrator’s Guide for the VSX Series Symptom Problem Corrective action Video is in black and white. The monitor is connected using the composite monitor connector, but it is configured as S-Video. Go to Admin Settings > Monitors > Monitors and change the setting to Composite. The monitor cable is not connected properly. Verify that the monitor is connected correctly according to the manufacturer’s instructions and the setup sheet you received with the system. The monitor cable is bad.
Diagnostics and General Troubleshooting Symptom Problem Corrective action Edges of picture are cut off when viewing graphics. Graphics from the far site are displayed on an NTSC monitor. Use a VGA monitor to display graphics. The laptop’s display resolution or refresh rate does not match the settings for the Visual Concert VSX. Be sure the laptop’s refresh rate is set to 60 Hz, and that the laptop and the Visual Concert VSX use the same display resolution. The VCR or DVD is not selected.
Administrator’s Guide for the VSX Series Symptom Problem Corrective action The system is not using Pro-Motion video. The call speed is lower than the minimum speed you have configured for Pro-Motion video. Try the call again at a higher speed, or Go to System > Admin Settings > Cameras > > > Video Quality. Change the Pro-Motion Video setting to the desired minimum call speed. The video quality for the camera in use is set for Sharpness. This setting is for images with no motion.
Diagnostics and General Troubleshooting Cameras Symptom Problem Corrective action Camera does not pan or tilt. You are attempting to move a camera that does not have pan/tilt/zoom capabilities. Make sure you have selected a pan/tilt/zoom camera. Camera control cable is not connected properly. Check that the camera is connected according to the manufacturer’s instructions and the setup sheet you received with the system. The RS-232 port is not configured for camera control.
Administrator’s Guide for the VSX Series Symptom Problem Corrective action The camera does not track to the person who is speaking. The room setup interferes with voice tracking. Large windows, uncarpeted floors, and the way the unit is mounted on a wall or alcove can interfere with voice tracking. Consider room treatments that provide acoustic damping, such as carpeting and curtains. Far-site camera control is not enabled. Ask the participants at the far site to aim the camera.
Diagnostics and General Troubleshooting Audio Symptom Problem Corrective action No audio at your site The far site is muted. Look for the far site Mute icon. Ask the far site to unmute the microphone. Note: The far site’s microphone may be muted even if you do not see a far site Mute icon. The volume may be turned all the way down on the monitor or external audio system. Turn up the volume on the appropriate device.
Administrator’s Guide for the VSX Series Symptom Problem Corrective action No audio at your site. ISDN voice algorithm is incorrect. Go to System > Admin Settings > Network > ISDN. (Continued) Change the ISDN Voice Algorithm selection (aLaw or uLaw). A single monitor VGA configuration does not have an external audio system. Check the system’s audio connections to the external audio system. The monitor’s audio inputs are not connected properly.
Diagnostics and General Troubleshooting Symptom Problem Corrective action The people at the far site cannot hear you. The people at your site are too far from the microphone. Move closer to the microphone. Your system’s microphone is muted.
Administrator’s Guide for the VSX Series Symptom Problem Corrective action You hear the incoming call ring when you have set sound effects volume to 0. VSX 3000, VSX 3000A: The internal ringer is enabled. On the Audio Settings screen, clear the Enable Internal Ringer option. Audio sounds raspy in ISDN calls. ISDN voice algorithm is incorrect. Go to System > Admin Settings > Network > ISDN. You can hear yourself on your system’s monitor or external audio system.
Diagnostics and General Troubleshooting Symptom Problem Corrective action Audio is not in stereo. Microphones at the sending site are not placed correctly. Be sure the microphones are set up as described in Connecting Microphones or a SoundStation VTX 1000 on page 2-19. Microphones must be at least 3 ft. (0.9 m) apart and properly positioned. Move the microphones farther apart for clearer stereo imaging. Small changes in distance can have large effects on sound reproduction.
Administrator’s Guide for the VSX Series Symptom Problem Corrective action Stereo audio comes from the wrong speaker. VSX 7000, VSX 7000s, VSX 7000e, VSX 8000: Microphones are incorrectly identified in the system. Swap the microphones on the Admin Settings > Audio Settings screen. Speakers are connected incorrectly. Connect the speaker on the left to the system’s white audio output connector, and the speaker on the right to the red audio output connector.
Diagnostics and General Troubleshooting Error Indications Symptom Problem Corrective action The System Information screen shows “waiting” in the IP Video Number field. The LAN is not working. Check the LAN connection. Contact your network administrator. The DHCP server is not available. Contact your network administrator to correct the problem with the server or to assign a static IP address. The LAN cable is not connected. Check the LAN cable connection to the LAN port on the system.
Administrator’s Guide for the VSX Series System Lights The system lights are located on the front of your VSX system. Model When the VSX system... It means... VSX 3000 Indicators are off No power to the system. Green indicator blinks slowly The system is sleeping. Green indicator flashes when you use the remote control The system is not in a call, and is receiving signals from the remote control.
Diagnostics and General Troubleshooting Network Interface Lights On VSX 5000, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems, the BRI network interface lights are located on the network interface module. On the VSX 3000 system, the lights are located on the back of the system near the BRI connectors. When the BRI network interface... It means...
Administrator’s Guide for the VSX Series The serial V.35/RS-449/RS-530 network interface module is available for VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems. When the serial V.35/RS-449/RS-530 network interface... It means... Indicators are off • No power to the system, or • The system is not communicating with the network, or • The system is restarting. Yellow indicator is on The system is receiving a clock signal from the network (able to make a call).
Appendix This appendix provides the following technical details about the VSX system: • Video Source Output Examples for Multiple Displays • Multipoint Dialing Speed Information • Port Usage • Actions that Cause the System to Restart • Q.850 Cause Codes • PathNavigator Error Codes Video Source Output Examples for Multiple Monitors The f The following tables show how the monitor settings on your VSX system can affect what you see on your displays.
Administrator’s Guide for the VSX Series Select this: To see this: Near Far Content Monitor 1 ; ; ; Monitor 2 ; ; ; Near Far Monitor 1 ; ; Monitor 2 ; ; Appendix - 2 Content Monitor 1 and PIP Monitor 2 Not in a call Home screen and near video Near video In a call without content Far video Near video In a call with content Content and far video Content Monitor 1 and PIP Monitor 2 Not in a call Home screen with near video Near video In a call without content Far video Ne
Appendix Select this: To see this: Near Far Monitor 1 ; ; Monitor 2 ; ; Near Far Monitor 1 Monitor 2 ; Content Content Monitor 1 and PIP Monitor 2 Not in a call Home screen with near video Near video In a call without content Far video Near video In a call with content Far video Near video Monitor 1 and PIP Monitor 2 Not in a call Home screen with near video Black screen In a call without content Far video and near video Black screen In a call with content Far video and near
Administrator’s Guide for the VSX Series Select this: To see this: Near Far Monitor 1 ; Monitor 2 ; Near Far Content Monitor 1 and PIP Monitor 2 Not in a call Home screen Black screen In a call without content Far video Black screen In a call with content Far video Content Monitor 1 and PIP Monitor 2 Not in a call Home screen Black screen In a call without content Near video Far video In a call with content Near video Content ; Content Monitor 1 Monitor 2 Appendix - 4 ; ;
Appendix Select this: To see this: Near Far Content Monitor 1 and PIP Monitor 2 Not in a call Home screen Black screen In a call without content Near video Black screen In a call with content Near video Far video Monitor 1 and PIP Monitor 2 Not in a call Home screen Black screen In a call without content Near video Black screen In a call with content Near video Content Monitor 1 Monitor 2 ; Near Far Content Monitor 1 Monitor 2 ; Appendix - 5
Administrator’s Guide for the VSX Series Select this: To see this: Near Far Content Monitor 1 and PIP Monitor 2 Not in a call Home screen Black screen In a call without content Near video Black screen In a call with content Near video Black screen Monitor 1 Monitor 2 Appendix - 6
Appendix Multipoint Dialing Speed Information In a multipoint call, all parties must be connected at the same speed. The following table shows the maximum allowable dialing speeds for the number of sites, including the main site, in a call. With BRI Lines With PRI Lines H.
Administrator’s Guide for the VSX Series Port Usage The tables in this section list VSX system port usage. You may need this information when you configure your network equipment for video conferencing. The following table shows IP port usage. Appendix - 8 Port Function 80-Static TCP HTTP interface (optional) 389-Static TCP ILS registration (LDAP) 1503-Static TCP T.
Appendix The following table shows Global Management System port usage.
Administrator’s Guide for the VSX Series Actions that Cause the System to Restart The VSX system restarts in the following situations: • Changing Monitor 1 configuration from non-VGA to VGA, or from VGA to non-VGA. If the VSX system is connected to a single VGA monitor, you must hold down the asterisk button on the remote control while the system restarts.
Appendix Q.850 Cause Codes The following table describes codes that the ISDN switch sends to the VSX system to indicate call status. Although the codes are standardized, each ISDN service provider defines them differently. Because of this, the definitions in the table may not exactly match the messages that you see. Code Cause Definition 1 Unassigned number The switch received the sent ISDN number in the correct format, but no destination equipment uses the number.
Administrator’s Guide for the VSX Series Appendix - 12 Code Cause Definition 27 Destination out of order A signaling message cannot be delivered because the interface is not functioning correctly, and the destination cannot be reached. This condition might be temporary; for example, remote equipment might be turned off. 28 Invalid number format Destination address was incomplete or presented in an unrecognizable format, which prevented the connection from being established.
Appendix Code Cause Definition 57 Bearer capability not authorized The caller has requested a bearer capability that the network can provide, but the user is not authorized to use. This may be a subscription problem. 58 Bearer capability not presently available The network normally provides the requested bearer capability, but cannot provide it now. This may be a temporary network problem or a subscription problem.
Administrator’s Guide for the VSX Series Appendix - 14 Code Cause Definition 86 Call having requested call identity has been cleared The network received a call resume request containing a call identity information element for a call that was cleared while suspended, either by timeout or by the remote user. 88 Incompatible destination Indicates that an attempt was made to connect to non-ISDN equipment, such as an analog line.
Appendix Code Cause Definition 127 Interworking, unspecified An event occurred within a network that does not provide causes for the action that it takes. The precise problem is unknown. 145 ISDN layer 1 and/or 2 link not established User needs to check cabling, ISDN adapter status and network connections. 146 ISDN layer 3 connection to the ISDN switch/network inactive There is either a switch protocol error, or (in the United States or Canada) a SPID assignment problem.
Administrator’s Guide for the VSX Series PathNavigator Error Codes The following table lists PathNavigator error codes. Appendix - 16 Code Cause Description 150 No Network Resources The network does not have enough resources to complete your call. Try calling at a lower rate, or try the call again later. 151 No Network Resources The network does not have enough resources to complete your call. Try calling at a lower rate, or try the call again later.
Appendix Code Cause Description 167 System Not Registered with Gatekeeper Your system must be registered with the gatekeeper before you can place a call. Contact your Network Administrator for assistance. 168 Unknown Issues Your call could not be completed due to an unknown problem. Try the call again later. 169 Call Rejected by Gatekeeper. Your call was rejected by the gatekeeper. Contact your Network Administrator for assistance.
Administrator’s Guide for the VSX Series Appendix - 18 Code Cause Description 516 Invalid Address The address you entered is not valid. Check the calling information and try again. 518 Invalid Address The address you entered is not valid. Check the calling information and try again. 521 Gatekeeper Problems Your call could not be completed due to gatekeeper problems. Try the call again later. 531 Invalid Address The address you entered is not valid.
Regulatory Notices Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a current rating at least equal to that of the system. • Always disconnect the system from power before cleaning and servicing and when not in use. • Do not spray liquids directly onto the system when cleaning.
Administrator’s Guide for the VSX Series License Restrictions THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM, INC. OR ITS LICENSORS. Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and/or resellers who have entered into a Sublicense Agreement.
Regulatory Notices Warranty Information EXCLUSIONS. POLYCOM WILL NOT BE LIABLE UNDER THIS LIMITED WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR RESULTS FROM: • FAILURE TO FOLLOW POLYCOM'S INSTALLATION, OPERATION, OR MAINTENANCE INSTRUCTIONS. • UNAUTHORIZED PRODUCT MODIFICATION OR ALTERATION. • UNAUTHORIZED USE OF COMMON CARRIER COMMUNICATION SERVICES ACCESSED THROUGH THE PRODUCT.
Administrator’s Guide for the VSX Series Regulatory Notices Warning This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures. USA and Canadian Regulatory Notices FCC Notice Class A Digital Device or Peripheral This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Regulatory Notices Regulatory Notices FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment is designed to be connected to the telephone network or premises’ wiring using a compatible modular jack, which is Part 68 compliant. See installation instructions for details. WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call.
Administrator’s Guide for the VSX Series Regulatory Notices Konformitetserklæring: Hermed erklærer Polycom Ltd., at indestående VSX system er i overensstemmelse med de grundlæggende krav og de relevante punkter i direktiv 1999/5/EF. Konformitätserklärung: Hiermit erklärt Polycom Ltd., dass der VSX system die grundlegenden Anforderungen und sonstige maßgebliche Bestimmungen der Richtlinie 1999/5/EG erfüllt. Vaatimustenmukaisuusvakuutus: Polycom Ltd.
Regulatory Notices Regulatory Notices Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit. Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules.
Administrator’s Guide for the VSX Series Regulatory Notices - 8
Index A access allowing 4-33, 4-36, 4-48 levels 4-31, 4-47 limiting 3-3, 4-31, 4-32, 4-34, 4-35, 4-36, 4-44, 4-47, 4-48 remote 3-3, 4-36 access code, ISDN, for international calls 4-45 access levels 4-31, 4-47 account number recorded in CDR 5-7 requiring 5-7, 5-8 validating 5-7, 5-8 Account Validation (screen) 5-8 adapters additional display 2-17, 2-18 composite video 4-4, 4-8 composite video (illustration) 1-7 DB-15 to DB-9 camera control (illustration) 1-7 null modem 2-32 null modem (illustration) 1-7 S-v
Administrator’s Guide for the VSX Series audio balanced, configuring 4-22 cable (illustration) 1-6 configuring 4-20–4-28 configuring equipment type 4-22 configuring for sharing content 4-17 configuring for VCR/DVD 4-23 configuring for Visual Concert VSX or ImageShare II 4-23 data rate (call statistics) 6-2 diagnostics 7-6 guidelines for using Polycom microphones 2-20 guidelines for using SoundStation VTX 1000 2-20 ImageShare II or Visual Concert VSX output 4-17 meter test 7-6 mixer, See Vortex mixer port,
Index C cable connections 2-1, 2-2, 2-3, 2-4, 2-5, 2-6, 2-7, 2-8 cables analog telephone (illustration) 1-6 audio (illustration) 1-6 BRI (illustration) 1-2 camera (illustration) 1-6 conference link (illustration) 1-3 conference link (lengths and part numbers) 2-21, 2-30 for Visual Concert VSX 2-30 LAN (illustration) 1-2 S-video (illustration) 1-5 S-video to BNC (illustration) 1-8 used with VSX 3000 1-2 used with VSX 5000 1-3 used with VSX 6000 and VSX 6000A 1-4 used with VSX 7000 1-5 used with VSX 7000e 1-
Administrator’s Guide for the VSX Series 4-4 backlight compensation 4-2 brightness, adjusting 4-2 cable (illustration) 1-6 composite, configuring 4-4 configuring 4-2–4-6 configuring RS-232 serial port to control 4-4 connecting 2-15 control, configuring 4-29 customizing icons 4-3, 4-4, 4-53, 4-54 customizing names 4-3, 4-53, 4-54 direction of movement, specifying 4-2 far control of near camera 4-2 positioning 2-9 primary, specifying 4-2 setting presets 4-5 troubleshooting 7-21, 7-22 voice tracking with Powe
Index configuring audio Audio screen ??–4-28 for content 4-17, 4-18 for recording calls 4-19 general settings 4-20–?? balanced audio inputs 4-22 BRI 3-19, 3-20 call answering mode 4-39 call preferences 3-28 call settings 4-38 camera control 4-29 cameras 4-2–4-6 content display 4-16, 4-17 directory settings 4-44 dual monitor emulation 4-9 firewalls 3-16, 3-17 for analog phone 3-27, 3-28 for closed captions 4-29 for PathNavigator 4-43 for SoundStation VTX 1000 3-27 for VPN 3-17 ImageShare II 4-16, 4-17 IP ne
Administrator’s Guide for the VSX Series D D Channel Location (read-only setting) 3-23 data collaboration, See sharing content date and time displaying 4-49 setting 4-45 Date Format (setting) 4-45 daylight saving time adjustment 4-46 DB-15 to DB-9 camera control adapter (illustration) 1-7 DCD signal polarity 3-25 Default Gateway (setting) 3-5 Delayed DCD Hangup (setting) 3-25 diagnostics audio 7-6 call statistics 7-3 call summary 7-3 color bar test 4-12 content statistics 7-4 IP connectivity tests 7-4, 7-5
Index Dual Monitor Emulation (setting) 4-9 Duplex Mode (setting) 3-5 DVD/VCR, See VCR/DVD Dynamic Bandwidth (setting) 3-16 E E.164 alias 3-11 E.
Administrator’s Guide for the VSX Series Global Management System account number, requiring 5-7 account number, validating 5-7 description 5-7 management servers list 5-7 requesting support from administrator 5-9 Global Services, configuring 5-7 Graphics VGA (screen) 4-16 graphics, See content Group Name (setting) 3-32 H H.239, enabling 4-17 H.239, See also sharing content H.320, See ISDN H.323 enabling 3-28 extension 3-6, 3-7, 3-10 H.323 Extension (E.164) (setting) 3-6, 3-7, 3-10, 4-48 H.
Index ISDN BRI, configuring 3-19 calls, enabling 3-19, 3-21 channels dialed in parallel 3-19, 3-22 dialing prefix for outside line 3-21 enabling 3-29 line signaling protocol 3-22 network hardware requirements 2-13, 2-14 numbers, displaying 4-49 PRI, activating/deactivating channels 3-23 PRI, configuring 3-21, 3-22 restore PRI defaults 3-22 SPIDs 3-20 switch protocol 3-20, 3-22 voice-only calls, enabling 3-29 ISDN (screen) 3-19, 3-21, 3-23 ISDN International Access (setting) 4-45 ISDN PRI Info (screen) 3-23
Administrator’s Guide for the VSX Series microphone cable, See conference link cable microphones ceiling mount kit 2-20 configuring 4-21, 4-28 configuring for stereo 4-26 coverage pattern 2-19 enabling 4-21 extension, for SoundStation VTX 1000 2-25 monaural operation 2-19 positioning 2-20 positioning for stereo 2-23, 2-27 powered 2-26 stereo operation 2-19, 2-22 supported cable configurations 2-21, 2-30 swapping right and left 4-26 troubleshooting 7-25 when disabled 4-21 Microsoft LCS adding contacts 3-14
Index N name camera 4-3, 4-53, 4-54 DNS, system 3-4 H.323 3-6, 3-7 host 3-4 SIP 3-12 system, displaying 4-49 system, in Simplified Chinese 4-44, 5-3 system, setting 4-44 NAT configuring 3-16, 3-17 Public (WAN) Address (setting) 3-17 UPnP certified 3-17 NAT Configuration (setting) 3-17 NAT is H.
Administrator’s Guide for the VSX Series PIP configuring 4-8 displaying 4-8 troubleshooting 7-18, 7-20 Place a Call (screen), See home screen placing test calls 3-33 plasma monitors and burn-in prevention 4-12 playing recorded material 2-28 Polycom Annotation RS-232 mode 4-29 ports fixed, specifying 3-16 serial V.
Index remote access enabling 4-36 password 4-32 remote access password 4-32 Remote Access Password (setting) 4-35 remote control configuring 4-55 keypad audio confirmation 4-55 troubleshooting 7-10 Remote Control (screen) 4-55 Remote Control Keypad (setting) 4-55 remote management 3-3, 4-36, 5-1 requirements browser, for VSX Web 3-3, 5-1 for People+Content IP 4-14 for updating software 3-34 for using PathNavigator Conference On Demand 3-8 hardware, for BRI network 2-13, 2-14 hardware, for PRI network 2-14
Administrator’s Guide for the VSX Series serial port, See also RS-232 serial port serial V.35/RS-449/RS-530 network interface call speed 3-24 calling profile 3-24 configuring 3-24, 3-25, 3-26 configuring signal polarity 3-25 connecting 2-12, 2-14 crypto resync pulse 3-26 enabling 3-29 hardware requirements 2-14 lights 7-32 servers DNS 3-5 streaming 4-57 WINS 3-5 setup wizard 3-3 sharing content by connecting a computer to a VSX system 2-31 configuring audio 4-17 configuring display 4-16, 4-17 enabling H.
Index status call 7-3 network and call diagnostic tools 7-3 serial V.
Administrator’s Guide for the VSX Series time-out content display 4-9 screen saver 4-53 tones alert 4-20, 4-54 DTMF, generating 4-55 internal ringer (VSX 3000) 4-20, 4-54 ring 4-20, 4-54 touch-panel control 2-32 configuring 4-29 troubleshooting 7-11 trace route test 7-5 tracking calls 5-7 Transport Protocol (setting) 3-12 treble adjustment 4-24 troubleshooting test calls 3-33 TV, See monitors Type of Service (setting) 3-15 Type of Service Value (setting) 3-15 U UDP Ports (setting) 3-17 updating software 3-
Index Video Port (setting) 4-57 video protocol (call statistics) 6-2 Video Protocol (setting), for broadcasting 3-26 Video Quality (screen) 4-3, 4-4 Visual Concert VGA Out (setting) 4-10 Visual Concert VSX as a LAN hub 2-29 configuring 4-16, 4-17 supported cable configurations 2-30 valid hardware configurations 2-24, 2-29, 2-31 VGA resolution 2-29 Visual Concert VSX cable, See conference link cable voice algorithm for ISDN 3-20, 3-22 voice tracking, See automatic camera tracking voice-activated switching m
Administrator’s Guide for the VSX Series Index–18
