Polycom IP 500/501 User Guide Polycom IP 500/501 User Guide
Polycom IP 500/501 User Guide Table of Contents Table of Contents ......................................................................................................................2 Introduction...............................................................................................................................3 The Polycom IP500/501 IP Phone ...................................................................................................................................... 3 Web Portal ....
Polycom IP 500/501 User Guide Introduction The purpose of this document is to inform Zayo Managed Services users on how use the Polycom IP500/501 Phone with their Hosted PBX Service. Each feature available with the Professional Seat will be described along with instructions on how to use the feature. Some users may not have all of the functionality described in this document. Seat type purchased determines which features are available.
Polycom IP 500/501 User Guide Document Format Below is an example of how each feature will be presented and examined in this document.
Polycom IP 500/501 User Guide Feature Functionality Account Codes - Verified Requires a user to enter a unique number that identifies to which account an outbound call should be assigned. Using the Feature 1. 2. 3. 4. GO OFF HOOK. Dial the NUMBER of the party you wish to call. An IVR will instruct you to enter your Account Code. Once your code is entered the call will connect. Extended Functionality A user can turn a particular account code on for a sustained amount of time by using a star code.
Polycom IP 500/501 User Guide Extended Functionality A user may use the CONFERENCE Feature Key instead of the soft key. Splitting a Conference Call 1. To split the existing conference call, press the SPLIT soft key. This places both calls on hold on separate lines. 2. Using the DISPLAY CONTROL keys, select the call you would like to disconnect, press the RESUME soft key, then press the ENDCALL soft key. 3.
Polycom IP 500/501 User Guide Call Forward Busy Enable a user to redirect calls to another destination when the user’s line is busy. Normally, a call would be directed to a user’s voicemail. Using the Feature Activate: 1. GO OFF HOOK 2. Press *90 3. Follow the IVR instructions. Deactivate 1. GO OFF HOOK 2. Press *91 Call Forward No Answer Enable a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings.
Polycom IP 500/501 User Guide 2. Press *88. 3. Follow the IVR instructions. Call Pickup This feature enables a user to pickup a call that is coming in on another user’s line. The other user’s line must be in the same ‘pickup group’ with the user activating the feature. Pickup groups are pre-configured by the System Administrator. Using the Feature 1. GO OFF HOOK 2. Press *98.
Polycom IP 500/501 User Guide Using the Feature 1. 2. 3. 4. 5. 6. During the call, press the TRNSFER soft key. This will place the caller on hold and provide dial tone. Enter the transfer NUMBER with the KEYPAD. Press the SEND soft key. When the second party picks up you may consult with them. Press the TRNSFER soft key to transfer the call. Press the CANCEL soft key to return to the first caller without transferring the call.
Polycom IP 500/501 User Guide Using the Feature 1. GO OFF HOOK. 2. Press *70. You will hear a stutter dial tone then a normal dial tone. 3. Dial the NUMBER of the party you wish to call. Caller ID Blocking Per Call Allow users to block their caller ID on a call-by-call basis. Using the Feature 1. GO OFF HOOK. 2. Press *67. You will hear a stutter dial tone then a normal dial tone. 3. Dial the NUMBER of the party you wish to call.
Polycom IP 500/501 User Guide Using the Feature Activate: Using the Phone’s Keys † 1. Press the DO NOT DISTURB button. 2. Using the DISPLAY CONTROL keys, select the individual LINE that you want to place in Do Not Disturb mode and then press the SELECT soft key, or press the SET ALL soft key to select all lines. 3. Press the ENABLE soft key. † If the phone number is shared on another phone, enabling Do Not Disturb on the phone will simply turn on silent ring and does not make it busy.
Polycom IP 500/501 User Guide Last Number Redial Allow the user to redial the last number dialed with a feature code or a button. Using the Feature 1. Press the REDIAL Feature Key. Extended Functionality 1. GO OFF HOOK 2. Press *66. Push-to-Talk Provides intercom-like functionality. This feature allows a user to dial another station where the system will request the destination station to automatically answer.
Polycom IP 500/501 User Guide Speed Dial 8 Allow a user to hit only one button to complete a call. Using the Feature Configure 1. GO OFF HOOK. 2. Press *74. You will hear a stuttered dial tone then a normal dial tone. 3. Using the KEYPAD Enter the Speed Dial 8 Code 2-9 plus the NUMBER you want to associate with it and then press the # key. 4. The IVR will notify you whether or not the programming was successful. Use 1. GO OFF HOOK 2. Press the Speed Dial 8 Code 2-9 using the KEYPAD.
