ViaVideoUG.
ViaVideoUG.
ViaVideoUG.book Page 3 Thursday, December 7, 2000 2:49 PM Important Information © 2000 Polycom, Inc. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products.
ViaVideoUG.book Page 4 Thursday, December 7, 2000 2:49 PM Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a current rating at least equal to that of the system. • Always disconnect the system from power before cleaning and servicing and when not in use.
ViaVideoUG.book Page v Thursday, December 7, 2000 2:49 PM Contents ViaVideo Quick Start System Requirements and Installation............................................................. 1 Hardware Requirements ..................................................................... 1 Software Requirements....................................................................... 2 Installing Software............................................................................... 2 Installing Hardware .............
ViaVideoUG.book Page vi Thursday, December 7, 2000 2:49 PM Contents System Information and Diagnostics Using the System Information Screens ............................................................ 33 Diagnostics....................................................................................................... 35 Network Statistics................................................................................ 36 Advanced Statistics ..................................................................
ViaVideoUG.book Page vii Thursday, December 7, 2000 2:49 PM Contents Router With Firewall, Using a DMZ..................................................... 68 Configure Your ViaVideo for NAT .......................................... 69 Assign your ViaVideo to the DMZ .......................................... 69 Through a Virtual Private Network ...................................................... 70 What’s a Firewall?.....................................................................................
ViaVideoUG.book Page viii Thursday, December 7, 2000 2:49 PM Contents ViaVideo User’s Guide viii www.polycom.
ViaVideoUG.book Page 1 Thursday, December 7, 2000 2:49 PM 1 ViaVideo Quick Start This chapter explains how to get started with the Polycom® ViaVideoTM desktop video communications system. The chapter describes: • System Requirements and Installation (page 1) • Starting ViaVideo (page 3) • Placing a Call (page 6) • Ending a Call (page 12) • Answering Calls (page 12) • Closing ViaVideo (page 13).
ViaVideoUG.book Page 2 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start • If you are using a headset with microphone, it must have a single audio connection, like those used with cellular phones. Software Requirements To use ViaVideo, you must have one of the following versions of Microsoft® Windows® installed: • Windows 98 version 1 or version 2 • Windows Millennium Edition • Windows 2000.
ViaVideoUG.book Page 3 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start Starting ViaVideo The ViaVideo application and camera unit work together to provide an unparalleled experience in conference room quality video communications on your desktop. The ViaVideo camera unit combines a camera and high-performance multi-media processor, which performs all audio encoding and decoding, and video encoding.
ViaVideoUG.book Page 4 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start information, see “Muting Video,” on page 29. Off: Turns the camera unit off. Because a substantial portion of the ViaVideo software is uploaded to the camera unit when you start the application, the camera unit should be turned on before you start the application. 2. Start the ViaVideo application by double-clicking the ViaVideo icon on your desktop.
ViaVideoUG.book Page 5 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start Headset with microphone: Select this setting only if you are using a headset with an attached microphone plugged into the audio out port in the back of the ViaVideo camera unit. This setting turns off the internal ViaVideo microphone. Note: If you have an external microphone attached to the microphone port in the back of your PC, ViaVideo ignores it and uses the ViaVideo camera unit’s internal microphone.
ViaVideoUG.book Page 6 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start 3. As a final step, use the focus knob on top of the ViaVideo camera unit to get a clear image in the main screen’s near video window (displayed whenever you are not in a call). Turn the knob to the right to focus on objects further away from the lens, and to the left for closer objects.
ViaVideoUG.book Page 7 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start Note Before you start the ViaVideo application, be sure your camera unit is turned on. 1. Double-click the ViaVideo icon to launch the ViaVideo application. The ViaVideo application’s main screen is displayed, with near video showing in the Place Call window.
ViaVideoUG.book Page 8 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start To conserve network bandwidth, select a lower speed. For more information about choosing line speeds, see “Dialing Speeds,” on page 55. 4. Use your keyboard or the number buttons on the number pad to enter the IP number, and click Call. 5. While the call is connecting, ViaVideo shows the name and IP address of the party you are calling, and the calling speed.
ViaVideoUG.book Page 9 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start Network Error The far site does not answer. There is either a network error, or more likely, the far site is not activated. Far Site Busy The far site is currently in a call. Using the Address Book or Speed Dialing This section explains how to make a call using the address book and speed dial features of ViaVideo. Note Before you start the ViaVideo application, be sure your camera unit is turned on. 1.
ViaVideoUG.book Page 10 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start are connected correctly. For more information, see “Troubleshooting,” on page 77. 2. Click Address Book or Speed Dial. This presents the Address Book screen. Speed dial entries New entry Search Call button Edit entry Directory services Delete entry IP Address Line speed Connection type The speed dial screen is actually part of the address book.
ViaVideoUG.book Page 11 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start a. To display the Speed Dial screen, click the tab for speed dial entries on the right of the address book, or click Speed Dial from the ViaVideo main screen. b. Double-click on the speed dial entry you want to call. For more information about the Speed Dial screen, see “Using Speed Dial,” on page 26. 3.
ViaVideoUG.book Page 12 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start For more information, see “Using the Remote Control,” on page 16. Hangs up call Toggles local Picture-in-Picture Far camera movement (ViaVideo-ViewStation calls only) Far camera zoom Snapshot Volume Audio mute Virtual keypad (allows for DTMF touchtone numbers) Application sharing Note: The far camera controls (far camera movement and far camera zoom) are not implemented in this release.
ViaVideoUG.book Page 13 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start Note To answer a call, the ViaVideo application must be running. If the ViaVideo application window is minimized, you are still able to receive incoming calls as described above. Closing ViaVideo To close the ViaVideo application, click the X in the top right corner of the ViaVideo screen, or right-click on the top of the application window frame. Note © Polycom, Inc.
ViaVideoUG.book Page 14 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo User’s Guide ViaVideo Quick Start 14 www.polycom.
ViaVideoUG.book Page 15 Thursday, December 7, 2000 2:49 PM 2 Using ViaVideo This chapter explains how to use the following ViaVideo features: • Calling Features (page 15) • Address Book and Speed Dial (page 21) • Controlling Audio and Video (page 27) • Collaboration and Application Sharing (page 31) • Multiple IP Addresses (page 31). Calling Features This section describes the following ViaVideo features that you can use during a call: © Polycom, Inc.
ViaVideoUG.book Page 16 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo Using the Remote Control When you place a call, a virtual remote control is displayed to the right of the ViaVideo screen. The remote control lets you perform a variety of calling functions.
ViaVideoUG.book Page 17 Thursday, December 7, 2000 2:49 PM Chapter 2 © Polycom, Inc. Using ViaVideo Snapshot Sends a high-resolution still image, or snapshot, to the far site during a call. This feature is designed for far sites that use the Annex D high-resolution (704 x 576) graphics standard. These are typically conference room video communications systems, such as Polycom ViewStations.
ViaVideoUG.book Page 18 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo Window Controls You can perform several window controls: • Picture-in-Picture (PIP) • Minimize Window • Information Screen Access • Re-Size the ViaVideo Display Picture in Picture (PIP) You can activate ViaVideo’s Picture in Picture (PIP) feature while in a call by clicking PIP on the on-screen remote control.
ViaVideoUG.book Page 19 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo statistics (System Info>Diagnostics>Network Stats or System Info>Diagnostics>Advanced Stats). To return to full-display mode, click Home in the bottom right of the information screen. Then click Place Call. Re-Size the ViaVideo Display You can make ViaVideo display in a smaller screen to give you more space on the desktop. Go to System Info>Setup>General and select Show small size at startup.
ViaVideoUG.book Page 20 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo (for example, QCIF, NetMeeting) are not able to receive high-resolution snapshots. Leaving a Callback Message You can also leave a message with other users if they have their unit on, but are not at their desk. Simply send a snapshot and end the call. The snapshot is displayed in a browser window at the far site, and is sure to grab their attention. It helps if you leave your number so the far site can call you back.
ViaVideoUG.book Page 21 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo Address Book and Speed Dial This section explains how to use the address book and speed dial features. This section describes: • Using the Address Book (page 21) • Using Speed Dial (page 26). Using the Address Book The address book saves you time, letting you place calls by selecting the user’s name. You can add up to 10,000 entries in the address book.
ViaVideoUG.book Page 22 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo The address book information panel at the bottom of the Address Book screen provides information about the selected entry. In the example above, Jane Doe’s ViaVideo is set to a line speed of 128 Kbps. Her IP address is displayed (208.10.179.286), and the Connection type icon indicates that she is on a local area network.
ViaVideoUG.book Page 23 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo To Delete an entry Do This 1. Highlight the listing you want to delete. 2. Click Delete. Only local addresses can be deleted from the address book. Global addresses are registered in a Global Address Book or ILS server. Search for an entry 1. Click Search. 2. Begin typing letters that occur anywhere in the name, IP address, or E-mail address of the entry you are looking for.
ViaVideoUG.book Page 24 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo To modify a local entry, select the entry in your Address Book and click Edit. You can then modify the entry information. Click Save to save the changes to the address book. To delete a local entry, select the entry in the address book and click Delete. ViaVideo deletes the entry.
ViaVideoUG.book Page 25 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo To register with the Polycom Global Address Book or an ILS server: 1. Go to the Directory Services screen (System Info>Setup>Directory Services). 2. Enter the IP address of the ILS server in the entry field and click the selection button to the right of the address. To register with the ViaVideo’s GAB server, enter gab.austin.polycom.com in the entry field.
ViaVideoUG.book Page 26 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo Using Speed Dial To access the Speed Dial screen, click Speed Dial in the main screen. You can also access the Speed Dial screen by clicking 1-6 or 7-12 on the top address book tab. The speed dial feature stores the last twelve numbers you have dialed. You can place a speed dial call by double-clicking a speed dial entry.
ViaVideoUG.book Page 27 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo Dial Places a call to the selected entry. You can also call a speed dial entry by double-clicking the entry. Delete Current Deletes the currently selected entry. Controlling Audio and Video This section describes how to control audio and video while using ViaVideo: • Controlling Audio (page 27) • Muting Video (page 29). Controlling Audio You can adjust the volume and mute the audio during a call.
ViaVideoUG.book Page 28 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo displayed in the far site view. ViaVideo maintains your audio mute setting between calls. Volume control Mute Via the Audio Screen The Audio screen (System Info>Setup>Audio) lets you set Master, Wave, and Line In audio levels. To set these levels, click the Volume Control button in the Audio setup screen. ViaVideo User’s Guide 28 www.polycom.
ViaVideoUG.book Page 29 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo The Audio Mixer dialog is displayed. Master Volume Controls the audio level for all your PC’s sounds. Wave Volume Controls your PC’s sound effects volume. Line In Controls the volume for all audio coming from your ViaVideo camera unit (far site audio, audio test tone, keypad touch tones).
ViaVideoUG.book Page 30 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo When you want the far site to see you again, slide the shutter back to the on position. ViaVideo User’s Guide 30 www.polycom.
ViaVideoUG.book Page 31 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo Collaboration and Application Sharing To activate application sharing software while in a call, click Share on your on-screen remote. This activates Whiteboard, Chat, Application Sharing, and File Transfer capabilities. Collaboration and application sharing capabilities are not part of the ViaVideo application. To perform collaborative functions, ViaVideo is designed to link any T.120-compliant data sharing software.
ViaVideoUG.book Page 32 Thursday, December 7, 2000 2:49 PM Chapter 2 Using ViaVideo ViaVideo detects more than one IP address when: • There is more than one LAN card in your PC. • You are using a docking station and a PCMCIA network card. • You are connected to your network using a Virtual Private Network (VPN). If you want to change IP addresses once ViaVideo is already running, go to the H.323 screen (System Info>Setup>H.323 Setup>H.323) and click Choose Other IP Address.
ViaVideoUG.book Page 33 Thursday, December 7, 2000 2:49 PM 3 System Information and Diagnostics This chapter provides a description of ViaVideo’s system information and diagnostic screens, and explains how to view settings, run diagnostic tests, and make changes to your system. This chapter contains the following sections: • Using the System Information Screens (page 33) • Diagnostics (page 35) • Setup (page 42).
ViaVideoUG.book Page 34 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Each of the system information screens has a Menu icon in the lower right corner that returns you to the previous screen. To return to the System Information screen from anywhere in the menu hierarchy, click the Info icon at the top of each screen. To return to the main calling screen, click the Home icon.
ViaVideoUG.book Page 35 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Diagnostics You can view network statistics and perform various diagnostic tests from the Diagnostics screen. Select the icon for the statistics you want to view or tests you want to perform. See the following sections for descriptions of the screens accessible through the Diagnostics screen.
ViaVideoUG.book Page 36 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Generate Tone Lets you generate a tone to test audio functions (see page 41). Network Statistics The Network Statistics screen presents the network protocols and data speeds for a video call. Tx Clock Rate Transfer clock rate; the clock rate for outgoing packet transfer. Rx Clock Rate Receiving clock rate; the clock rate for incoming packet transfer.
ViaVideoUG.book Page 37 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Advanced Statistics The Advanced Statistics screen shows detailed information about the status of your call. Transmit and receive speeds are displayed for both audio and video during a call. Audio Rate The rate of audio packet transfer. Video Rate The rate possible for video packet transfer. Video Rate Used The actual rate of video packet transfer.
ViaVideoUG.book Page 38 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Call Status The Call Status screen presents information about the calls you have placed. The information in the Call Status screen is not cleared when you reset your system. If you do a complete un-install and re-install of the ViaVideo software, call status information is cleared. ViaVideo User’s Guide Status Code Status of the call (connected or disconnected).
ViaVideoUG.book Page 39 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Reset System The Reset System screen is used to clear user settings and local address book entries. When resetting the system, you can choose to clear your personal information (user settings) and your local address book entries. By default, these options are not selected. If you click Reset System without selecting either option, nothing happens.
ViaVideoUG.book Page 40 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Resetting the system with Delete address book entries selected deletes all locally stored addresses, without affecting global addresses. You will have to re-specify your ILS server when you restart to regain access to global addresses. Camera Calibration The Camera Calibration screen lets you calibrate the camera for low light settings.
ViaVideoUG.book Page 41 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics 3. Slide the camera switch back to the On position. Generate Tone The Generate Tone screen lets you generate a tone so you can test the near and far site audio functions. Generating a tone helps determine whether a problem exists with the network connection, or with a setting on your computer, such as the line in volume setting. Click Generate Tone to generate a tone.
ViaVideoUG.book Page 42 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Setup You can view and change various configuration settings from the Setup screen. Select the icon for the configuration settings you want to view or change. See the following sections for descriptions of the screens accessible through the Setup screen. General Lets you see and change general setup information (see page 43).
ViaVideoUG.book Page 43 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics H.323 Lets you see and change H.323, gatekeeper, dialing speed, and QOS settings (see page 51). General The General Setup screen presents basic information about your ViaVideo setup. You can set the following options: © Polycom, Inc. Auto Answer When Auto Answer is selected and an incoming call is received, ViaVideo activates a ring tone, and automatically connects with the far site.
ViaVideoUG.book Page 44 Thursday, December 7, 2000 2:49 PM Chapter 3 ViaVideo User’s Guide System Information and Diagnostics Show Animations When Show Animations is selected, the screen transition animations within ViaVideo’s information screens are active. If Show Animations is not selected, the screen transition animations do not appear, and the screens load slightly faster.
ViaVideoUG.book Page 45 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Directory Services The Directory Services screen lets you specify up to five ILS servers. As part of the standard installation configuration, ViaVideo’s Global Address Book (GAB) server is selected for you. ViaVideo provides the Global Address Book, which uses ILS server technology, to provide ILS registration services to video communications systems that can not communicate using IP protocol.
ViaVideoUG.book Page 46 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Display Global Addresses Shows the addresses of users registered with the ILS servers that you have selected in your address book. If you do not select this option, only local addresses (addresses you have entered manually) are displayed in your address book. Register this system when starting ViaVideo Registers your contact information with selected ILS servers when you start the application.
ViaVideoUG.book Page 47 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Host Name This is the computer name entered in your Windows network configuration settings. WINS Resolution Specifies if Windows Internet Naming Service (WINS) resolution is turned on or not. WINS resolution allows you to run applications that require the NetBIOS protocol. IP Address This is the IP address of your computer.
ViaVideoUG.book Page 48 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Properties dialog, where you can change your network configuration settings. Audio The Audio screen lets you set audio configuration options. ViaVideo User’s Guide 48 www.polycom.
ViaVideoUG.book Page 49 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Mute Auto Answer Calls Mutes outgoing audio for calls when Auto Answer Incoming Calls is selected. Headphones or SpeakersActivates the ViaVideo camera unit’s internal microphone. Select this option when using speakers or headphones without an attached microphone. Headset with MicrophoneDisables the microphone in your ViaVideo unit.
ViaVideoUG.book Page 50 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Software The PC and ViaVideo software selections in the Software screen allow you to view software information. This is useful when you are troubleshooting PC problems, or if you are having trouble with the ViaVideo unit. PC Software The PC Software screen lets you view the following system properties without having to leave the ViaVideo application: VGA Resolution VGA resolution setting.
ViaVideoUG.book Page 51 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics You can check ViaVideo’s software update site for the latest version by clicking Check for New Software. If a new version of the software exists, you can download it from this site. The software update URL can be set to a site on your corporate Intranet to make new software updates accessible from your internal Web site. H.323 Setup The H.
ViaVideoUG.book Page 52 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics QOS Lets you see and change QOS, Network Address Translator, and Firewall settings (see page 56). H.323 The H.323 screen lets you configure the H.323 name and extension used to dial your ViaVideo when you are using a gatekeeper. H.323 Name The system name you set in the General Setup screen is displayed here as your H.323 Name. H.323 Extension The H.
ViaVideoUG.book Page 53 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Multiple IP Addresses If you are using multiple IP addresses, the Choose Other IP Address option appears in the H.323 screen. You can specify which IP address you want ViaVideo to use by clicking Choose Other IP Address and selecting the IP address you want ViaVideo to use. ViaVideo uses the new IP address when you restart the application.
ViaVideoUG.book Page 54 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Gatekeeper Use the Gatekeeper screen to establish connections with your network’s H.323 gatekeeper. Registering with a gatekeeper lets you make calls using gateways and some Multi-point Conferencing Units (MCUs). The Gatekeeper screen provides the following options: Off Makes no gatekeeper connection. Use this option when no gatekeeper is present on the network.
ViaVideoUG.book Page 55 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Dialing Speeds The Dialing Speeds screen lets you specify which line speeds are available in the manual calling screen, and when creating local address book entries. Specifying a range of speeds in this screen makes it much easier to select the correct speed when you are placing a call. You can select up to eight line speeds here.
ViaVideoUG.book Page 56 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics We recommend that you select line speeds that you know your network can handle. If you are not sure which line speeds are best, contact your network administrator. ViaVideo provides ultra-low speeds, 80 and below, to provide for connection over very low bandwidth networks, such as dial-up modems. Although the low transfer rate results in blocky image transmission, audio quality is not affected.
ViaVideoUG.book Page 57 Thursday, December 7, 2000 2:49 PM Chapter 3 System Information and Diagnostics Auto discover NAT IP address Selecting this option activates ViaVideo’s automatic external IP address feature, which discovers your NAT’s external IP address and automatically enters it in the NAT outside (WAN) address field. NAT outside (WAN) address Specifies the external IP address used by your NAT. If ViaVideo is unable to discover your external IP address automatically, you can enter it here.
ViaVideoUG.book Page 58 Thursday, December 7, 2000 2:49 PM Chapter 3 ViaVideo User’s Guide System Information and Diagnostics 58 www.polycom.
ViaVideoUG.book Page 59 Thursday, December 7, 2000 2:49 PM A Audio Connection Because of the multiple possibilities for audio connection with the ViaVideo camera unit, the following information is provided to help you correctly install your audio connection. PC with Speakers This diagram shows the correct connection from the ViaVideo audio line out to the PC line in when using speakers.
ViaVideoUG.book Page 60 Thursday, December 7, 2000 2:49 PM Appendix A Audio Connection PC with Headphones This diagram shows the correct connection from the ViaVideo audio line out to the PC line in when using headphones. Select Headphones or Speakers in the Audio screen (System Information>Setup>Audio) when using this type of audio connection. ViaVideo User’s Guide 60 www.polycom.
ViaVideoUG.book Page 61 Thursday, December 7, 2000 2:49 PM Appendix A Audio Connection Headphones Only This diagram shows the correct connection from the ViaVideo audio line out to the PC line in when using headphones. Select the Headphones or Speakers option in the Audio screen (System Information>Setup>Audio) when using this type of audio connection. To connect headphones directly to the ViaVideo line out port, your headphones must have a single 3.5 mm stereo connector or adapter.
ViaVideoUG.book Page 62 Thursday, December 7, 2000 2:49 PM Appendix A Audio Connection Headset with Attached Microphone This diagram shows the correct connection from the ViaVideo audio line out to a headset with attached microphone. Select the Headset with Microphone option in the Audio screen (System Information>Setup>Audio) when using this type of audio connection. Headsets with attached microphones have a 2.5 mm phono connection. Note that this type of connection requires the use of a 2.
ViaVideoUG.book Page 63 Thursday, December 7, 2000 2:49 PM B Network Connection Although connecting any network device can be a confusing task, we at ViaVideo are all for simplifying things a bit. If you don’t have a network administrator to take care of all your connectivity issues, read the information in this appendix and you will be ready to go in no time. If you are a network administrator, go ahead and read the appendix anyway.
ViaVideoUG.book Page 64 Thursday, December 7, 2000 2:49 PM Appendix Network Connection Router With NAT, No Firewall If your network connection is through a router with a Network Address Translator (NAT), but no firewall, use the configuration instructions on page 65. For more information about NATs, refer to “What’s a Network Address Translator?,” on page 75. Router With Firewall If your network connection is through a router with a firewall, use the configuration instructions on page 66.
ViaVideoUG.book Page 65 Thursday, December 7, 2000 2:49 PM Appendix Network Connection Through a Virtual Private Network If your network connection is through a Virtual Private Network (VPN), use the configuration instructions on page 70. Configure Your Connection And you’re ready to communicate ViaVideo! Simple Connection - Just a Modem, Thanks If you are using a cable modem or DSL modem, you don’t need to make any configuration adjustments.
ViaVideoUG.book Page 66 Thursday, December 7, 2000 2:49 PM Appendix Network Connection 2. Select the System is Behind a NAT option. 3. Enter your NAT’s external IP address in the NAT Outside (WAN) Address field. You can enter the address manually, or let ViaVideo enter it automatically by selecting the Auto discover NAT IP Address option. When you select Auto discover NAT IP Address, ViaVideo automatically discovers your external IP address and enters it in the NAT Outside (WAN) Address field.
ViaVideoUG.book Page 67 Thursday, December 7, 2000 2:49 PM Appendix Network Connection automatically discovers your external IP address and enters it in the NAT Outside (WAN) Address field. If you are using a proxy server, the Auto discover NAT IP Address option may not work correctly. You should enter your NAT’s external IP address manually in this case. Open and Assign Ports in the Firewall To configure your ViaVideo to operate with a firewall, perform the following tasks.
ViaVideoUG.book Page 68 Thursday, December 7, 2000 2:49 PM Appendix Network Connection 1. Go to the Quality of Service and Firewall screen (System Info>Setup>H.323>QOS). 2. Select the Use Fixed Ports option. 3. If you used the default port range when assigning the ports in your firewall interface, you don’t need to change anything. ViaVideo automatically enters this range. If you are using a different range, enter the port numbers for that range here. 4.
ViaVideoUG.book Page 69 Thursday, December 7, 2000 2:49 PM Appendix Network Connection In addition to placing the PC running ViaVideo in the DMZ, you also need to configure your ViaVideo to run behind a Network Address Translator (NAT) Configure Your ViaVideo for NAT In addition to assigning your PC running ViaVideo to the DMZ, you also need to configure your ViaVideo to use your router’s NAT. 1. To configure your VIaVideo to use your router’s NAT: 2.
ViaVideoUG.book Page 70 Thursday, December 7, 2000 2:49 PM Appendix Network Connection Through a Virtual Private Network To configure your ViaVideo to operate through a Virtual Private Network (VPN) you first need to configure your VPN (in Windows’ Settings>Control Panel>Network>Configuration). Select the VPN connection as your network connection before launching the ViaVideo application.
ViaVideoUG.book Page 71 Thursday, December 7, 2000 2:49 PM Appendix Network Connection If you want to change IP addresses once ViaVideo is already running, go to the H.323 screen (System Info>Setup>H.323 Setup>H.323) and click Choose Other IP Address. Note © Polycom, Inc. Before activating your VPN, make sure that ViaVideo’s System is Behind a NAT option in the Quality of Service and Firewall screen (System Info>Setup>H.323>QOS) is not selected.
ViaVideoUG.book Page 72 Thursday, December 7, 2000 2:49 PM Appendix Network Connection ViaVideo presents the Multiple IP Addresses screen., Chose the IP address of your VPN connection and restart the application. Once the ViaVideo application re-starts, ViaVideo uses the IP address you specified. This address is displayed in the System Information screen, at the bottom of the application window, and in your address book user information.
ViaVideoUG.book Page 73 Thursday, December 7, 2000 2:49 PM Appendix Network Connection up a barrier to packet traffic, limiting outside access to your internal network. This is a good thing, but you wouldn’t be reading this if you didn’t want to communicate with the outside world, so there are two solutions: opening ports in the firewall, and setting up a DMZ. Opening Ports This solution consists of opening ports in the firewall and assigning these ports to the PC running ViaVideo.
ViaVideoUG.book Page 74 Thursday, December 7, 2000 2:49 PM Appendix Network Connection unauthorized access. The need for protection must be balanced against the need to communicate with the outside world. This is why most security solutions focus on minimizing the risk until it reaches an acceptable level. Opening ports in the firewall might seem at first like an unnecessary security risk.
ViaVideoUG.book Page 75 Thursday, December 7, 2000 2:49 PM Appendix Network Connection What’s a Network Address Translator? A NAT is a set of services on the router that allow you to operate a local network of devices, each with its own locally unique IP address, while communicating to the Internet through a router which presents a single, globally unique IP address to the outside world. Most small business and home office (SOHO) routers provide NAT services.
ViaVideoUG.book Page 76 Thursday, December 7, 2000 2:49 PM Appendix ViaVideo User’s Guide Network Connection 76 www.polycom.
ViaVideoUG.book Page 77 Thursday, December 7, 2000 2:49 PM C Troubleshooting This appendix explains the most common problems and error messages you might encounter when using ViaVideo, and explains how to correct them. General Troubleshooting The following table presents problems you might encounter while using ViaVideo, their explanations, and possible solutions. Problem Explanation Solution The installer program can not create the temporary file needed to run the install.
ViaVideoUG.book Page 78 Thursday, December 7, 2000 2:49 PM Appendix C Troubleshooting Audio Troubleshooting The following table lists audio-related problems, their explanations, and possible solutions. Problem No Audio Explanation You may not have your audio hooked up correctly. Solution Select Generate Tone (System Info>Diagnostics>Generate Tone). If you cannot hear a tone, perform the following checks: 1. Check your audio connection (See “Audio Connection,” on page 59) 2.
ViaVideoUG.book Page 79 Thursday, December 7, 2000 2:49 PM Appendix C Troubleshooting Problem Low Audio Explanation Audio levels are not set correctly. Solution 1. Check your sound levels in the Volume Controls (right-click the speaker icon in the Windows toolbar). Check Line In, Wave, and Master Volume controls. 2. Check the volume control for your PC speakers. Cannot hear the far side. The far site is muted, or volume controls need to be adjusted. Can hear the far site, but they can not hear me.
ViaVideoUG.book Page 80 Thursday, December 7, 2000 2:49 PM Appendix C Troubleshooting Video Troubleshooting The following table lists video-related problems, their explanations, and solutions. Problem Launching ViaVideo generates the following error message: “Your video card does not support hardware acceleration using the current display settings. For optimal performance, set your display to 16-bit color using the Display properties settings in the Windows Control Panel. 1.
ViaVideoUG.book Page 81 Thursday, December 7, 2000 2:49 PM Appendix C Troubleshooting Problem Explanation Solution Either the camera is out of focus, or there is not enough light in the area and the camera cannot generate a clear image. Use the focus wheel above the camera lens to adjust focus. Video has lots of noise/colored dots appear in my picture. There is not enough light for the ViaVideo camera to operate properly. Add more light to the area. Frame refresh rate is low.
ViaVideoUG.book Page 82 Thursday, December 7, 2000 2:49 PM Appendix C Troubleshooting Error Messages The following tables give common error messages, their explanations, and solutions. Installation Errors The following table lists installation-related error messages, their explanations, and solutions. Error Message ViaVideo generates the following error message while attempting to install: Explanation Solution The installer program can not create the temporary file needed to run the install.
ViaVideoUG.book Page 83 Thursday, December 7, 2000 2:49 PM Appendix C Error Message Troubleshooting Explanation Solution Gatekeeper Discovery Required You must allow ViaVideo to discover the gatekeeper. Select Auto on the H.323 Gatekeeper setting (System Info>Setup>H.323 Setup>H.323). Gatekeeper Invalid Revision Your gatekeeper may not support the correct version of H.323. Check that your gatekeeper supports H.323, version 3.
ViaVideoUG.book Page 84 Thursday, December 7, 2000 2:49 PM Appendix C ViaVideo User’s Guide Troubleshooting 84 www.polycom.
