System information

Release Notes
Polycom PVX 6.0.2
pvx_rel602
4. Restart the Polycom PVX application and complete the setup wizard.
5. Power on the ViaVideo camera and allow 30 minutes for the camera calibration
to begin.
6. When prompted, move the slider on the front of the camera to the middle
position to cover the lens.
 Users may experience a corrupted video display if the camera has been on for a long
period of time. Use one of the following solutions to correct:
• Recycle the power on the ViaVideo camera.
• Close all programs and restart the Polycom PVX application.
 When the user launches the Polycom PVX application, the application loads software to
the camera. This is normal operation for the ViaVideo unit. This occurs when:
• The camera is powered on.
• The computer is restarted and the application is launched while the camera is
powered on.
The ViaVideo camera software may fail to load when the customer is using a non-
powered USB hub. Complete the following steps to load the software to the camera:
1. Power off the ViaVideo camera.
2. Disconnect the USB cable from the back of the ViaVideo camera.
3. Verify that the Polycom ViaVideo device driver has been removed from the
computer’s device manager.
4. Reconnect the USB cable to the back of the ViaVideo camera.
5. Power on the ViaVideo camera.
6. Verify the existence of the Polycom ViaVideo device driver in the computers
device manager.
Note: If the Polycom ViaVideo device driver is not present, restart the computer
and repeat steps 1-5.
7. Launch the Polycom PVX application software.
 To optimize video quality, application sharing is disabled in Polycom PVX by default.
Users of Microsoft NetMeeting who enable the application sharing function may notice a
slight decline in video quality. Microsoft disables some DirectX video features in order to
provide a more accurate view of remote applications.
VideoMail Issues
 If you are having difficulty saving a VideoMail file, it may be because Windows has not
appended the .asf extension correctly in the File Save dialog box.
If you explicitly enter the .asf extension as part of the file name, the file will be saved
correctly. For example, in the file name field, enter the file name as MyVideoMail.asf.
 Recording a video mail is interrupted when an incoming call is automatically answered.
To resolve this issue, turn off the Auto-Answer feature.
 If you leave the VideoMail drop-down box open after recording a VideoMail message
and then place a call, you cannot play or record VideoMail until you close the VideoMail
drop-down box and then reopen it.
updated 1.18.2005
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