Polycom® Halo® 1.0 Upgraded Solutions User’s Guide 1.0.
Trademark Information Polycom®, Halo®, and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.
About this Guide The Polycom Halo 1.0 Upgraded Solutions User’s Guide introduces you to the Polycom® Halo® 1.0 Upgraded Solution systems. This guide explains how to use the Polycom® Touch Control, describes what you can expect to see on the displays during meetings in the Polycom Halo 1.0 Upgraded Room, and provides general guidelines for conducting successful meetings. This guide is intended for all users of the Polycom Halo 1.0 Upgraded Room equipped with Polycom endpoints.
Contents Contents 1 Introducing the Polycom Halo 1.0 Upgraded Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 The Polycom Halo Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Getting Help from the Polycom Halo Concierge . . . . . . . . . . . . . . . . . 1–3 2 Using the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . 2-1 Powering the Polycom Touch Control On and Off . . . . . . . . . . . . . . . . . . 2–2 Accessing the Home Screen . . . . . . .
Contents Audio Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Document Camera Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Common Connectivity Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Connecting to Polycom Halo 1.0 Upgraded Rooms . . . . . . . . . . . . . . 4–4 5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Halo 1.
List of Figures List of Figures Polycom, Inc. Figure 1-1 Polycom Halo Collaboration Studio 65” . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Figure 1-2 Polycom Halo 1.0 Upgraded Room Equipment . . . . . . . . . . . . . . . . . 1-2 Figure 2-1 Home Screen Page One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Figure 2-2 Home Screen Page Two . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Figure 2-3 Home Screen Page Three . . .
1 Introducing the Polycom Halo 1.0 Upgraded Room The Polycom Halo 1.0 Upgraded Rooms facilitate face-to-face meetings between people located at different sites. The design and placement of the Halo 1.0 UHR video equipment, coupled with Polycom’s superb audio, will enable you to pick up minute facial expressions and gestures and clearly hear every bit of conversation.
Introducing the Polycom Halo 1.0 Upgraded Room Figure 1-1 Polycom Halo Collaboration Studio 65” Figure 1-2 shows an example of a fully furnished six-seat Polycom Halo 1.0 Upgraded Room Upper display Overhead camera Lower displays VGA cable Audio cable Polycom Touch Control Microphone Power and LAN Figure 1-2 Polycom Halo 1.
Introducing the Polycom Halo 1.0 Upgraded Room Do not clean or repair any of the displays or other Polycom Halo 1.0 UHR furnishings. Improper cleaning or repair could cause damage. Special cleaners and procedures are required for most items. Please notify the local Polycom Halo 1.0 UHR administrator about any items needing maintenance. Getting Help from the Polycom Halo Concierge If any problems or questions arise, you have instant access to the Polycom Halo Concierge.
2 Using the Polycom Touch Control The Polycom Touch Control is your interface to the Polycom Halo 1.0 Upgraded Solutions experience. It enables you to place video and audio calls, adjust the volume, show content, select options, and hang up calls. The Polycom Touch Control is located on the table within easy reach of the center seats at the table. To use the Polycom Touch Control: • Touch the Polycom Touch Control screen to select an item. • Drag your finger across the screen to scroll.
Using the Polycom Touch Control Powering the Polycom Touch Control On and Off The Polycom Touch Control goes to sleep after two minutes of inactivity. >> Touch the screen to wake up the control panel. Accessing the Home Screen The first screen you see on the Polycom Touch Control is the first page of the Home screen. Each of the three Home screens contains three launcher buttons. Drag your finger across the screen to view the other buttons.
Using the Polycom Touch Control From page two of the Home screen, you can: • Touch Audio to mute or adjust the volume of the audio at your site. • Touch including: System to display system information for all codecs — IP address, model, software version, and system name — Transmit/receive call speed and format statistics — Software version for the System Controller paired with the Polycom Touch Control Figure 2-2 Home Screen Page Two Depending on your Polycom Halo 1.
Using the Polycom Touch Control Figure 2-3 Home Screen Page Three Understanding the Polycom Touch Control Indicators When you are in a call, the Call screen appears. Figure 2-4 Call Screen (In a Call) From the Call screen, you can complete these tasks: • Touch the Mute/Unmute button to mute or unmute your microphones. • Touch the Volume slider to adjust the volume at your site. • Touch Hang up to end the call. • Touch Keypad to send DTMF tones.
Using the Polycom Touch Control • Touch Show Content to select, start showing, or stop showing content. Note that the background color of the Call screen will change when you are in a call and receiving content. • Touch Help Desk to get help from the Polycom Halo Concierge. • Touch Participants to get more information about the participants in the call. • If you navigate away from the Call screen during a call, you can return to it at any time by touching the green Back to the Call button.
Using the Polycom Touch Control Calling by Entering a Name or Number To call by entering a name or number: 1 From the Home screen, touch Place a Call. The Keypad screen appears. Figure 2-6 Keypad Screen (Not in a Call) 2 Using the keypad, enter the video or phone number, IP address, or E.164 extension for the site. 3 To dial by name or to enter letters: — Touch Keyboard The alphanumeric keyboard appears.
Using the Polycom Touch Control 4 If you make a mistake while dialing, touch 5 Touch Backspace. Call to place the call. Calling from the Directory If you are registered with a directory server, you can browse or search for a site to call. To call from the directory: 1 From the Home screen, touch Search the Directory. Alternatively, from the Home screen, touch touch Directory. Place a Call, and then The Directory screen appears.
Using the Polycom Touch Control Ending a Call To end a call: 1 From the Call screen, touch Hang Up. You will receive a message that the call has ended. 2 Touch OK. With audio calls, if the person on the telephone hangs up first, you still need to end the call by touching Hang Up, just as you would hang up a telephone receiver in a regular phone call.
Using the Polycom Touch Control Muting the Microphones You can mute the microphones if you do not want the far site to hear you. To mute or unmute the microphones: 1 From the Home screen, touch Audio. The Audio screen appears. 2 Touch Mute or Unmute to control your microphones. When you are in a call, mute controls are available on the Call screen and in the top right corner of other screens.
Using the Polycom Touch Control Calling the Polycom Halo Concierge When you experience technical difficulties or have a question about your Polycom Halo 1.0 Upgraded Room, you can call the Polycom Halo Concierge via the Help Desk function on your Polycom Touch Control. The Help Desk number is configured for the Polycom Halo Concierge. If your Help Desk button is not working, contact the concierge via email or phone.
Using the Polycom Touch Control To contact the Polycom Halo Concierge directly: For direct access to the Polycom Halo Concierge, please call one of the following numbers: • US Toll Free: 1-877-715-2121 • Outside the US (toll charges may apply): +1-281-518-6259 You can also contact the Polycom Halo Concierge via email at haloconcierge@polycom.com.
3 Viewing People and Content What can you expect to see on the displays during a video conference in a Polycom Halo 1.0 Upgraded Room? Your Polycom Halo 1.0 Upgraded Room display layout changes depending on if your video conference is with a single Halo 1.0 Upgraded Room (point to point) or with multiple Halo 1.0 Upgraded Rooms (multipoint). This chapter describes what you can expect to see in these various scenarios.
Viewing People and Content Multipoint Video Conferences Three or four connections If three or four Polycom Halo 1.0 Upgraded Rooms are connected in a multipoint conference, the center four seats of each Halo 1.0 UHR connected to the meeting show in a lower display. With the smaller number of participants, each Halo 1.0 UHR has its own dedicated display panel. Figure 3-2 Multipoint Video Conference with Four Polycom Halo 1.0 Upgraded Rooms Five to seven connections If five to seven Polycom Halo 1.
Viewing People and Content To view content using a laptop in the Halo 1.0 Upgraded Room: 1 Access the content cable and connect the VGA connector to the VGA connector on your laptop. Some laptops require you to enable VGA output (such as by pressing Shift-F5). Refer to your laptop documentation for more information. Most laptops will auto-detect the screen resolution at 720p and switch the settings.
Viewing People and Content 5 When you are done using the laptop, touch Stop. Figure 3-5 Laptop Stop Button on the Show Content Screen The Laptop button moves down on the screen, and the laptop content is no longer shown to the video conference participants. IMPORTANT: Always disconnect the cables from the laptop when you are done displaying the content so that you do not inadvertently display any private or personal content that may be stored on the laptop. Using a Document Camera Your Polycom Halo 1.
Viewing People and Content To view content using a document camera: 1 From the Home screen, touch Show Content. The Show Content screen appears. Figure 3-6 Doc Cam Button on the Show Content Screen 2 Place the content in view of your document camera, and then touch Doc Cam. Note that the button label depends on what your system administrator chose as the label name.
Viewing People and Content — The document camera powers on in about three seconds. For more information, refer to the setup sheet that came with your document camera. — If there are content monitors in the room, the content appears on all of those content monitors. — If the other site in the conference is equipped with content monitors, the content appears on those content monitors. — If the other site in the conference has only one display, the content appears on that display.
4 Conducting Successful Meetings Conducting a successful meeting in a Polycom Halo 1.0 Upgraded Room is easy. Because your Polycom Halo 1.0 Upgrade Solution is a fully managed service that administers the cameras, microphones, speakers, remote controls, and other equipment, you can be free to concentrate on making your meeting as effective as possible. This chapter gives tips on maximizing your meeting experience and resolving common connectivity issues.
Conducting Successful Meetings Video Tips Polycom Halo 1.0 Upgraded Room cameras are located above each of the three main displays. To achieve the best video from the cameras: • Do not sit in front of the table seams. If you do, your image will look “split” to the far-end participants. You can be sure to avoid the seams by sitting in one of the designated seating locations. • Avoid repetitive motions that may distract other participants, such as tapping your pen or fingers on the tabletop.
Conducting Successful Meetings Document Camera Tips Your Polycom Halo 1.0 Upgraded Room is equipped with an optional document camera. You may find these tips helpful when using the camera: • If your room does not have a whiteboard, you can annotate on a document that you display using your document camera. • When writing on a document, use a black marker or a dark pen so that your notations show more clearly.
Conducting Successful Meetings Connecting to Polycom Halo 1.0 Upgraded Rooms If you are unable to connect to your meeting: • Make sure you have selected the correct Polycom Halo 1.0 UHR from the Directory, then try the call again (point to point). • Make sure you have selected the appropriate meeting room from the Directory and that all meeting participants are connected to the same meeting room (multipoint). • To find out if the problem exists in your Halo 1.
5 Troubleshooting For more troubleshooting information, you can search the Knowledge Base at support.polycom.com. or contact the Polycom Halo Concierge. Halo 1.0 Upgraded Rooms If you have trouble making video calls: • Make sure the number you dialed is correct, then try the call again. • To find out if the problem exists in your system, ask the person you were trying to reach to call you instead. • Make sure the system you are calling has its power turned on and is functioning properly.
Halo Services for Polycom® Endpoints User’s Guide How to Contact Technical Support Getting Help from the Polycom Halo Concierge If any problems or questions arise, you have instant access to the Polycom Halo Concierge. With a simple press of a button on your Polycom Touch Control or a phone call, you're connected to the concierge for a quick solution to your problem. The concierge is an expert on the Polycom Halo system and can operate your Polycom Halo system remotely or answer your questions.
A Meeting Topologies Depending on the number of Halo 1.0 Upgraded Rooms connected to the video conference, all displays may not be active. If your meeting contains three, five, or six total Halo 1.0 Upgraded Rooms, one or two of the displays will show a blank black screen. Point to Point For point-to-point video conferences, the display layout will usually be in the same configuration each time you make a call. Two Halo 1.0 Upgraded Rooms Point-to-point conferences between two Halo 1.
Meeting Topologies Multipoint In multipoint video conferences, the display layouts will shift configuration based on a variety of factors such as eye gaze, video image size, and seating orientation. As participants enter or leave a conference, the display layout may change to update and accommodate the new video parameters. In video conferences with two to four participants, each Halo 1.0 Upgrade shows in one the lower display screens.
Meeting Topologies Four Halo 1.0 Upgraded Rooms Halo 1.0 UHR 2 Halo 1.0 UHR 4 Halo 1.0 UHR3 Halo 1.0 UHR 1 Viewpoint Figure A-3 Four Halo 1.0 Upgraded Rooms Connected Five Halo 1.0 Upgraded Rooms Halo 1.0 UHR 2 Halo 1.0 UHR 5 Halo 1.0 UHR 3 Halo 1.0 UHR 4 Inactive displays Halo 1.0 UHR 1 Viewpoint Figure A-4 Five Halo 1.0 Upgraded Rooms Connected Polycom, Inc.
Meeting Topologies Six Halo 1.0 Upgraded Rooms Halo 1.0 UHR 2 Halo 1.0 UHR 5 Halo 1.0 UHR 3 Halo 1.0 UHR 6 Halo 1.0 UHR 4 Inactive display Halo 1.0 UHR 1 Viewpoint Figure A-5 Six Halo 1.0 Upgraded Rooms Connected Seven Halo 1.0 Upgraded Rooms Halo 1.0 UHR 2 Halo 1.0 UHR 5 Halo 1.0 UHR3 Halo 1.0 UHR 6 Halo 1.0 UHR 4 Halo 1.0 UHR 7 Halo 1.0 UHR 1 Viewpoint Figure A-6 Seven Halo 1.0 Upgraded Rooms Connected Polycom, Inc.
