USER GUIDE V3.
TABLE OF CONTENTS 1. CISCO 7941 HANDSET ............................................................................................................................................................................... 3 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 2. PLACING A CALL ................................................................................................................................................................ 3 RECEIVING A CALL .........................................................
1. Cisco 7941 Handset The following chapter contains basic instructions on how to use a Cisco 7941 Handset. 1.1 Placing a Call Lift the handset and dial the number. For hands free speaker mode: press the SPEAKER button then dial the number. To dial a number from your Directories: For Missed Calls 1. Press the DIRECTORIES button. 2. Press the Select soft key to select Missed Calls from the Directory menu. The call history for missed calls is displayed on the LCD screen. 3.
1.5 Three Way Conferencing 1. 2. 3. 4. Place a call to the first party. Press the Cnfrnc soft key to create a new call (the active call is placed on hold). Dial the phone number of the second party. When the second party answers, press the Cnfrnc soft key again to join all parties in the conference. 1.6 Transferring a Call 1. During a call, press the More soft key and then press the Trnsfer soft key (the active call is placed on hold). 2. Dial the number to which you want to transfer the call. 3.
2. PolyCom 430 Handset The following chapter contains basic instructions on how to use a PolyCom Sound Point IP 430 Handset. 1.10 Handset Quick Reference 1.11 Placing a Call Lift the handset and dial the number. For hands free speaker mode: press then dial the number. To dial a number from your call logs, use the arrow keys to find a number from your call lists or speed dial index. Highlight the number you want to call and press the Dial key to complete the call.
1.12 Receiving a Call Lift the handset. 1.13 OR Press for hands free speaker mode. Hold During a call, press or the Hold soft key. To retrieve the call, press the Resume soft key. 1.14 Mute the LED on the phone lights up and a flashing microphone on the display During a call, press indicates that the other party cannot hear you. To turn off Microphone Mute, press 1.15 5. 6. 7. 8. 1.16 again. Three Way Conferencing Place a call to the first party.
1.19 Forwarding Calls: Turn ON 4. Press the Fwd soft key from the phone’s idle display. 5. Enter a number or URL to forward all future calls to. 6. Press the Enable soft key to confirm Call Forwarding. A moving arrow replaces the usual indicator for that line to confirm Call Forwarding enabled. 1.20 Forwarding Calls: Turn OFF 2. Press the Fwd soft key from the phone’s idle display. 3. Press the Disabl soft key. The line indicator will now display the regular icon. www.telovations.
3. PolyCom 601 Handset The following chapter contains basic instructions on how to use a PolyCom Sound Point IP 601 Handset. 3.1. Handset Quick Reference 3.2. Placing a Call Lift the handset and dial the number. For hands free speaker mode: press and then dial the number. To dial a number from your call logs, use the arrow keys to find a number from your call lists or speed dial index. Highlight the number you want to call and press the Dial key to complete the call.
3.3. Receiving a Call Lift the handset, 3.4. for hands free speaker mode. or press Hold During a call, press or the Hold soft key. To retrieve the call, press the Resume soft key. 3.5. Mute During a call, press . The button lights up to indicate that the other party cannot hear you. To turn off Microphone mute, press 3.6. again. Three Way Conferencing 1. Place a call to the first party. or the Confrnc soft key to create a new call (the active call is placed on hold). 2. Press 3.
3.9. Voice Mail Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display. To listen to voice messages: 9. Press 10. Your phone will ring your Voice Portal. 11. Enter your pass code, followed by the # key. 12. Follow voice prompts to listen to your messages. 3.10. Forwarding Calls: Turn ON 1. Press the Fwd soft key from the phone’s idle display. 2. Enter a number or URL to forward all future calls to. 3.
4. Toolbar Telovations Telephony Toolbar is a desktop communicator that works with your telephone handset. Working through Microsoft applications like Outlook and Exchange, you can easily manage all of your everyday communications in one place. The following chapter contains basic instructions on using your Telovations Toolbar. 4.1. Toolbar Quick Reference Connect: This shows if you are logged into the Telovations platform.
4.2. Placing a Call using the Dial Number Box To place a call using the dialing box: 1. Highlight the Dial Number box. 2. Type in the number you wish to dial. 3. Press the Enter key. 4.3. Placing a Call from your Outlook Contacts 1. Open Outlook and click on the Contacts item in the Folder list. 2. Select the contact you wish to call from the contact list. 3.
4.5. Call Forwarding Always This option forwards all incoming calls to a specified phone number. A reminder ring can also be played to alert the user to the call-forwarding option being selected. The settings can be changed via the 4.6. button. When this service is activated, the icon in the toolbar changes to . Call Forwarding No Answer This option forwards all incoming calls to a specified phone number when your phone is not answered after the selected number of rings occur.
4.7. Call Forwarding Busy This option forwards all incoming calls to a specified phone number when all the lines on the phone are in use. The settings can be changed via the icon in the toolbar changes to 4.8. button. When this service is activated, the . Do Not Disturb This feature allows all incoming calls to be forwarded to a voice messaging service, with notification of the user when this occurs, if desired. The settings can be changed via the this service is activated, the 4.9.
4.10. CommPilot Express: None Selecting this option will not use any of Web Call Manager's profiles. Any other services that may be activated will be used to handle incoming calls. 4.11. CommPilot Express: Available in Office This profile provides the facility to indicate how calls are handled when the user is located in the office. The user can enable incoming calls to ring at additional phones and setup voice messaging to take calls. 4.12.
4.13. CommPilot Express: Busy With this profile users can indicate how calls are to be handled when they are busy. Calls from selected numbers can be forwarded, calls can be sent to Voice Messaging, and an e-mail notification can be sent when a call is received. 4.14. CommPilot Express: Unavailable This profile enables users to specify how calls are handled when they are not available.
4.15. Simultaneous Ringing This feature enables the Toolbar to alert other phones when incoming calls are received. The user has the option of disabling this service during calls. 4.16. Automatic Callback This feature allows a Toolbar user to monitor a busy party in your group and automatically establish a call when the busy party is available. 4.17. Remote Office This feature allows the use of another phone instead of the normal business phone. 4.18. Voice Management www.telovations.
Voice Management allows users to specify how voice messages are handled. Unified messaging allows voice messages to be captured and forwarded to a particular e-mail address. The Phone Message Waiting Indicator is a visual reminder on the phone that a message has been recorded. Furthermore, e-mail notifications can be made of the recorded voice message. 4.19. Toolbar Links The drop down list allows Toolbar users to access links to other Telovations Services.
The TeloPortal is a Web site you can use to make changes to your phone settings and account. Many of the features in the Teloportal can also be changed through your handset or Toolbar. If you became a customer before 9/1/2006, you will login to the Web Portal. If you became a customer after 9/1/2006, you will login to the Teloportal. The following chapter is a brief look into a few of the tasks for which you can use the Web site.
Use this procedure to reset your Web access or voice portal password. Note: If you reset your password, you will need to update the new password in your Toolbar under the options section. 1. Log in using the instructions listed on the previous page. 2. Click Profile on the Options menu. 3. On the User – Profile Menu page, click Passwords. The User- Passwords page appears. 4. Click the radio button to indicate which password you are changing.
Use this procedure to redirect your calls to another number. 1. On the User – Incoming Calls menu page, click Call Forwarding Always. The User – Call Forwarding Always page appears. 2. For Call Forwarding Always, click “On”. 3. Type the number to forward your calls to in the Calls Forward to text box (dashes, parentheses, or spaces are not necessary). If this number is not one assigned to the group, type the complete number: + .
1. On the User- Incoming Calls menu page, click Call Forwarding Busy. The User – Call Forwarding Busy page appears. 2. Click “On” for Call Forwarding Busy. 3. Type the number to forward your calls to in the Calls Forward to text box (dashes, parentheses, or spaces are not necessary) If this number is not one assigned to the group, type the complete number: + . For example, “+1” must precede long distance calls within the U.S.
Use this procedure to redirect your calls to another number after a pre-defined number of rings. 1. On the User – Incoming Calls menu page, click Call Forwarding No Answer. The User – Call Forwarding No Answer page appears. 2. For Call Forwarding No Answer, click “On”. 3. Type the number to forward your calls to in the Calls Forward to text box (dashes, parentheses, or spaces are not necessary). If this number is not one assigned to the group, type the complete number: + .
You use this page to display the functions you can perform by dialing a prefix, followed by an assigned twodigit code on your handset. However, if this feature has not been assigned to you, you see this message: You do not currently have any services which require Feature Access Codes. To perform the functions listed in the Feature Access Code section, dial the prefix (or the alternate prefix) followed by the two-digit feature code.
Telovations Contact Information: Customer Service and Technical Support: support@telovations.com 813.774.4370 - Option 1 Billing Department: billing@telovations.com 813.774.4370 - Option 3 6.1. 1. 2. 3. 4. Telovations E-mail Launch Microsoft Internet Explorer (version 5.0 or higher). Enter the Telovations Web address: www.telovations.com. Click on the Login tab. Click on the WebMail link. 5. Fill in your Username and Password. 6. Press Login. 6.2. Online Billing 1.
2. Enter the Telovations Web address: www.telovations.com. 3. Click on the Login tab. 4. Click on the Billing link. 5. Fill in your User ID and Password. 6. Press Log in. www.telovations.
