SpectraLink 8000 SVP Server SVP100, SVP020, SVP010 Administration Guide for Mitel and Cisco January 2008 Edition 1725-36031-001 Version G
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Trademark Information Notice Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners. Polycom, Inc. has prepared this document for use by Polycom personnel and customers.
About This Guide This document explains how to configure and maintain one or more SpectraLink 8000 SVP Servers (models SVP100, SVP020, SVP010) within IP telephony environments.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time. Icons and Conventions This manual uses the following icons and conventions. Caution! Follow these instructions carefully to avoid danger. Note these instructions carefully.
Contents 0 About This Guide......................................................................3 Polycom Model Numbers..................................................................3 Related Documents.............................................................................3 Customer Support Hotline ................................................................4 Icons and Conventions.......................................................................4 1 SpectraLink 8000 SVP Server Overview ...
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco The NetLink SVP-II System Menu .................................................24 Network Configuration....................................................................25 SendAll .........................................................................................26 SVP Server Configuration................................................................29 SVP-II Mode................................................................
Contents 7 Safety Notices ........................................................................49 8 Index .....................................................................................51 PN: 1725-36031-001_G.
1 SpectraLink 8000 SVP Server Overview The SpectraLink 8000 SVP Server is an Ethernet LAN device that works with access points (APs) to provide QoS on the wireless LAN. Voice packets to and from the SpectraLink 8000 Wireless Telephones are intercepted by the SVP Server and encapsulated for prioritization as they are routed to and from an IP telephony server.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco SVP Server Models The SVP Server is available in three models. Which model is selected for your facility depends on current and expected capacity. All SVP Servers within a subnet must be the same model type. • SVP100: Serves 80 calls simultaneously. • SVP020: Serves 20 powered-on handsets. • SVP010: Serves 10 powered-on handsets. See the following capacity tables for multiple SVP Server system capacities.
SpectraLink 8000 SVP Server Overview address. The wireless telephones and the other SVP Servers locate the master by using a static IP address, DHCP, or DNS. The master SVP Server performs important coordinating functions. The loss of a non-master SVP Server does not significantly affect the operation of the remaining SVP Servers but results in the re boot of all handsets. However, the loss of the master SVP Server results in a loss of all communication between all of the SVP Servers.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco not linear due to the Erlang 1 calculation for telephony traffic. The possible installed handsets figures are approximate and meant as a guideline and not as an absolute recommendation for any facility.
SpectraLink 8000 SVP Server Overview Notes on System Configuration In an IP system using subnets to differentiate telephony areas, each subnet must have its own APs. Each subnet may require an SVP Server to maintain voice quality, but this depends on traffic volume and router capacity. Multiple SVP Server environments are those which have more than one SVP Server. A master SVP Server must be identified in a multiple-SVP Server environment. SVP Server models may not be combined within one subnet.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco System Diagram The following diagram shows multiple SVP Servers residing on a network with an IP telephony gateway and IP telephony server, wireless LAN APs, and Ethernet switch: SpectraLink 8000 SVP Server SpectraLink 8000 SVP Server access point TFTP server SpectraLink 8000 SVP Server (showing optional multiple SVP Servers) Ethernet switch SpectraLink Wireless Telephones access point IP gateway optional Wireless POS PSTN or PBX
SpectraLink 8000 SVP Server Overview System Components SpectraLink e340/h340/i640 and 8020/8030 Wireless Telephones Employees can carry wireless telephones to make and receive calls as they move throughout the building. The wireless telephones are to be used on-premises; they are not cellular or satellite phones.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco network traffic is restricted to those segments that are directly involved in the communication. Installation of a network router is recommended in larger networks, where there may be significant network traffic not related to the wireless LAN. A router will isolate the wireless LAN from the associated wired LAN so that they are not impacted by each others’ traffic.
SpectraLink 8000 SVP Server Overview The Front Panel of the SVP Server The SVP Server’s front panel contains ports to connect to power, the LAN, and to an administrative computer via an RS-232 port. Status LEDs supply information about the SVP Server’s functioning. 1 L N K O K A C T C O L NETWORK E R R O R 2 3 4 5 PWR Status RS-232 RS-232 Port: male DB-9 connector (DTE) used for RS-232 connection to a terminal, terminal emulator, or modem for system administration.
2 Installing the SpectraLink 8000 SVP Server As shown in the system diagram, the SVP Server is connected to the Ethernet switch. The specifications covered here allow for great flexibility in physical placement of the components within stated guidelines. See the Configuration and Administration document for your vendor’s IP system for information on LAN requirements, network infrastructure and IP addressing. Required Materials The following equipment must be provided by the customer.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Locate the SVP Server in a space with: • Sufficient backboard mounting space (for wall mount) and proximity to the LAN access device (switched Ethernet hub) and power source. • Easy access to the front panel, which is used for cabling. • A maximum distance of 325 feet (100 meters) from the Ethernet switch. Install the SVP Server The SVP Server may be mounted on a rack or to a wall.
Installing the SpectraLink 8000 SVP Server 2. Insert the #8 3/4-inch screws in the pilot holes and tighten, leaving a 1/8-inch to 1/4-inch gap from the wall. Connect SVP Server to LAN Using a Cat. 5 cable, connect the NETWORK port on the SVP Server to the connecting port on the Ethernet switch. Connect power 1. Connect the power plug from the AC adapter to the jack labeled PWR on the SVP Server. 2. Plug the AC adapter into an 110VAC outlet to apply power to the SVP Server. 3.
3 Configuring the SpectraLink 8000 SVP Server During initial setup of the SVP Server the IP address is established and the maximum number of active calls per AP is set. Optionally, you may enter a hostname and a location for software updates via TFTP. Connecting to the SVP Server The initial connection to the SVP Server must be made via a serial connection to establish the SVP Server’s IP address. After the IP address is established, connection to the SVP Server may be done via the network using telnet.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Connecting via telnet Telnet can only be used after the SVP Server’s IP address is configured. The telnet method of connection is used for routine maintenance of the SpectraLink Server for both local and remote administration, depending on your network. To connect via telnet, run a telnet session to the IP address of the SVP Server. Once you connect and log in, the NetLink SVP-II System menu displays.
Configuring the SpectraLink 8000 SVP Server SVP-II Configuration Allows you to set the mode and reset the system. Network Configuration Allows you to set network configuration options, including IP address and hostname. Change Password Allows you to change the password for SVP Server access. Network Configuration The IP address and other network settings are established via the Network Configuration screen.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Note the navigation options at the bottom of the screen. Press Enter to change a value, ESC to exit the screen, and the arrow keys to move the cursor. SendAll In an IP system with multiple SVP Servers, the SendAll option is provided to speed configuration and to ensure identical settings. The S=SendAll option allows you to send that configuration parameter to every SVP Server on the LAN.
Configuring the SpectraLink 8000 SVP Server To change the IP address of the master SVP Server, change it in this menu and reboot the system. Then you may change alias IP addresses in each of the other SVP Servers without error. The following options must be configured: IP Address Enter the IP address of the SVP Server, defined by your network administrator. Enter the complete address including digits and periods. DHCP may be entered. A master SVP Server must have a static IP address.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco • IP Address: The IP address of a network TFTP server that will be used to transfer software updates to the SVP Server. DNS server and DNS domain These settings are used to configure Domain Name services. Consult your system administrator for the correct settings. These can also be set to DHCP. This will cause the DHCP client in the SVP Server to attempt to automatically get the correct setting from the DHCP server.
Configuring the SpectraLink 8000 SVP Server selecting the Reset option in the SVP-II Configuration screen and then pressing Y upon exit. SVP Server Configuration The SVP-II Configuration screen is where you set the mode of the SVP Server. It is also where you can lock the SVP Server for maintenance and reset the SVP Server after maintenance. The type of gateway you are using determines the mode of the SVP Server. From the main menu, scroll to SVP-II Configuration and select by pressing Enter.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco SVP-II Mode Defaults to NetLink IP for an IP environment. Press Enter to select and the screen is immediately redrawn with additional options for the IP environment. The following options must be configured: Phones per Access Point AP specifications are detailed in the Configuration Notes for each brand and type. Refer to these notes when entering the number of simultaneous calls supported for your type. 802.
Configuring the SpectraLink 8000 SVP Server SVP-II Master The master SVP Server must be identified in an IP system. Select one of the following identification options: • Statically configure the IP address of the master SVP Server in each of the SVP Servers. Enter the IP address. See the Overview section for an explanation of the master SVP Server.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Alias IP Addresses are not necessary in Cisco systems. Enable H.323 Gatekeeper This option is no longer used. Ethernet Link The SVP Server will auto-negotiate unless there is a need to specify a link speed. System Locked This option is used to take the system down for maintenance. The default entry is N (No). Set it at Y (Yes) to prevent any new calls from starting. Return to N to restore normal operation.
Configuring the SpectraLink 8000 SVP Server QoS Configuration Select this option to set the DSCP tags. See QoS Configuration section below. Reset System If this option is selected, you will be prompted to reset the SVP Server upon exiting this screen. Reset All SVP Servers If this option is selected, you will be prompted to reset all SVP Servers upon exiting this screen. This is necessary if you have changed configurations on other SVP Servers by using the SendAll option.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco QoS Configuration DSCP tags set packet priorities for QoS. DSCP Tag DSCP (Differentiated Services Code Point) is a QoS mechanism for setting relative priorities. Packets are tagged with a DSCP field in the IP header. The decimal value may be set as a number from 0-63 and may be different for each traffic class listed on the screen. Administration tags set the priority for telnet, TFTP, and other administrative traffic.
Configuring the SpectraLink 8000 SVP Server When forwarding packets, the SVP Server shall always overwrite the received DSCP value. The final DSCP tag for packets in each of the traffic classes are assigned a DSCP value based on the following rules. (Please see table below.) • If both Administration and the Traffic Class setting is Default, the Default value as shown in the table below will be used.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Change Password If desired, the password to access the SVP Server may be changed. A password must meet the following requirements: • It must be more than four characters, but cannot exceed 16 characters. • The first character must be a letter. • Numbers or letters are allowed. • No dashes, spaces, or punctuation marks, etc. are allowed. Select Change Password from the main menu.
4 Swapping/Adding/Deleting SVP Servers Whenever an SVP Server is removed from the system, wireless telephones that are using the SVP Server will be affected. If the removal of the SVP Server is intentional, the administrator should lock and idle the system prior to removing an SVP Server. Adding an SVP Server A new SVP Server is detected within two seconds of being added to the system (booted/configured/connected).
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Changing the Master SVP Server In the event the master SVP Server loses communication with the network, the wireless telephone system will fail. All SVP Servers will lock, all calls will be lost, and no calls can be placed. Therefore, if the master SVP Server needs to be replaced, be sure the system can be brought down with minimal call interruption. Be sure to reset all SVP Servers after the master has been replaced.
5 Software Maintenance The SVP Server uses proprietary software programs written and maintained by Polycom Corporation. The software versions that are running on the system components can be displayed via the System Status screen. You may obtain information about software updates from Polycom or its authorized dealer. At startup the SVP Server uses TFTP to check the software version it is running against the version in the TFTP location.
6 Troubleshooting via System Status Menu Information about system alarms, and network status displays on various screens accessed through the System Status Menu screen, which is opened from the main menu of the SVP Server. See the previous sections for directions on how to connect to the SVP Server and navigate to the System Status Menu. Error Status Displays alarm and error message information. Network Status Displays information about the Ethernet network to which the SVP Server is connected.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Software Versions Lists the software version for each SpectraLink component. Gatekeeper Database Allows you to view activity of the gatekeeper database. Options on the System Status Menu provide a window into the real time operation of the components of the system. Use this data to determine system function and to troubleshoot areas that may be experiencing trouble.
Troubleshooting via System Status Menu Network Status The SVP Server is connected to the Ethernet network, referred to as the LAN or Local Area Network. The information about that connection is provided through the Network Status screen. From the System Status Menu, select Network Status. The screen displays information about the Ethernet network. This information can help troubleshoot network problems. A sample screen is displayed here. Ethernet Address – MAC address of the SVP Server (hexadecimal).
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco RX – Ethernet statistics concerning the received packets during System Uptime.
Troubleshooting via System Status Menu Software Version The SVP Server and wireless telephones utilize Polycom Corporation’s proprietary software that is controlled and maintained through versioning. The Software Version screen provides information about the version currently running on the SVP Server. This information will help you determine if you are running the most recent version and will assist Polycom engineering and/or customer support in troubleshooting software problems.
SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco The minor version numbers for these three files must all match, as they do in the screen example (17x.024). Gatekeeper Database The Gatekeeper Database screen lists the registered extension numbers and the IP address currently being used by each. Alias/Phone Number—phone identifier. RAS IP address—(Registration Admission Status) IP address. CSA IP address—(Call Signaling Address) IP address.
Troubleshooting via System Status Menu Press the question mark (shift + ?) to open the H.323 Gatekeeper Database Help screen: The help screen provides information about how to scroll and search the database. PN: 1725-36031-001_G.
Safety Notices WARNING: Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment. WARNING: SpectraLink products contain no user-serviceable parts inside. Refer servicing to qualified service personnel. IMPORTANT SAFETY INFORMATION Follow these general precautions while installing telephone equipment: PN: 1725-36031-001_G.
Index A P Access point, description .....................................15 Alarms ....................................................................42 Power......................................................................19 C Configuration Initial setup .......................................................26 Customer Support Hotline ....................................4 D Download master .................................................28 Downloading Software Updates ........................
