SpectraLink 8002 Wireless Telephone and Accessories User Guide Session Initiation Protocol (SIP) July 2008 Edition 1725-36027-001 Version C
SpectraLink 8002 Wireless Telephone User Guide Trademark Information Notice Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners. Polycom, Inc. has prepared this document for use by Polycom personnel and customers.
About this Guide Thank you for choosing the SpectraLink 8002 Wireless Telephones with Session Initiation Protocol (SIP). This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. In this User Guide, you will find everything you need to quickly use your new handset. Be sure to verify with your system administrator that your network is prepared for configuring your SpectraLink 8002 Wireless Telephones.
SpectraLink 8002 Wireless Telephone User Guide Customer Support Please contact your facility’s Network Administrator for support. You may also access the Polycom Knowledge Base at: http://www.polycom.com/usa/en/support/voice/voice.html Icons and Conventions This manual uses the following icons and conventions. Caution! Follow these instructions carefully to avoid danger. Note these instructions carefully. Label 4 This typeface indicates a key, label, or button on SpectraLink hardware.
Contents 0 About this Guide ......................................................................3 Polycom Model Numbers..................................................................3 Related Documents.............................................................................3 Customer Support...............................................................................4 Icons and Conventions.......................................................................4 1 Getting Started .................
SpectraLink 8002 Wireless Telephone User Guide Phone Options .............................................................................28 System Info...................................................................................29 3 Using the Basic Features of Your SpectraLink 8002 Wireless Telephone ..............................................................................31 Turn the handset on....................................................................32 Turn the handset off .........
Contents Transfer a call (consulted)..........................................................39 Transfer a call to another call already on Hold ......................40 Listen to voicemail ......................................................................40 Activate a registered OAI application on an OAI server ......40 5 Charger Options.....................................................................41 Overview .....................................................................................
1 Getting Started SpectraLink 8002 Wireless Telephone Overview SpectraLink 8002 Wireless Telephones are mobile handsets for workplace IP telephone systems. The handsets operate over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating into a SIP environment, handset users are provided with high-quality mobile voice communications throughout the workplace.
SpectraLink 8002 Wireless Telephone User Guide Parts List The following components are included in your SpectraLink 8002 Wireless Telephone package: • SpectraLink 8002 Wireless Telephone • Battery Pack model BPE101 • Desktop Charger model DCE101 [or] Dual Charger model DCE201 • Power supply for Charger Battery Packs The handset will need to have its Battery Pack recharged periodically.
Getting Started To replace, slide the lip of the Battery Pack into the bottom of the cavity. Push the top of the Battery Pack until it snaps into place. You should not have to force it against the handset. The Battery Pack for the SpectraLink 8002 Wireless Telephones has a rounded shape and is black, catalog number BPE101. Use only this model Battery Pack in the SpectraLink 8002 Wireless Telephone. Only use Polycom Battery Packs with SpectraLink 8002 Wireless Telephones.
SpectraLink 8002 Wireless Telephone User Guide Installing the Charger Your SpectraLink 8002 Wireless Telephone is packaged with one of two Charger models. The Desktop Charger will charge a single handset with an installed Battery Pack. The Dual Charger will charge the handset and a spare Battery Pack. Place the Charger on a flat, horizontal surface. Plug the power supply into the Charger and into an appropriate wall outlet.
Getting Started Features of your SpectraLink 8002 Wireless Telephone 1. Earpiece — Delivers audio to the ear. 2. Display — Offers a top row of icons showing the status of the handset, two 16-character lines of text and a bottom row for available softkey labels. 3. Softkeys — Four softkeys in two rocker-style softkey buttons. A softkey label appears in the display area just above the corresponding softkey when the function assigned to that softkey is available. 4.
SpectraLink 8002 Wireless Telephone User Guide 5. Microphone — Sensitive microphone transmits voice accurately and without distortion. 6. Battery contacts —Located along the bottom edge, the battery contacts enable the handset to be charged in the Desktop Charger and in the front slot of the Dual Charger. They should be kept clean and free of debris. 7. Keypad —12 keys provide the 10 digits 0-9, the alphabetic characters, and special characters available in context-sensitive applications. 8.
Getting Started The Handset Display Overview When active, the handset screen has six rows that display information in this format: Row # 1 Information provided Icons 2 Line number 3 Instructions 4 Call one info 5 Call two info or dial aids 6 Softkeys Row 1 displays signal, battery, voicemail and line number icons. Row 2 displays the line number of the line for which information is being displayed. Row 3 displays instructions where needed. Two calls are permitted on each line.
SpectraLink 8002 Wireless Telephone User Guide Signal strength The signal-strength icon indicates the strength of the signal from the AP and can assist the user in determining if the handset is moving out of range. It is always present on the display in the upper left corner. Battery charge The battery icon indicates the amount of charge remaining in the Battery Pack. There are three levels and when only one level remains, the Battery Pack needs to be charged.
Getting Started Handset Modes Standby mode (on-hook) In standby mode, the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and wireless LAN bandwidth. When an incoming call occurs, the handset will ring, and the handset enters the active mode until the call is answered by pressing the Start Call key or the Answ softkey.
SpectraLink 8002 Wireless Telephone User Guide Handset Icons Indicator Function The signal-strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out-of-range. The voicemail icon is activated when a new voicemail message is received if the feature is supported by the proxy server. The battery icon indicates the amount of charge remaining in the Battery Pack. When only one level remains, the Battery Pack needs to be charged.
Getting Started Softkeys Softkey functions change as the state of the handset changes. Softkeys are displayed only when they are available to be activated. Softkeys make usual PBX functions available on the handset. For example, a call may be placed on hold, the handset may be muted, and a second line may be activated for an outgoing call or a second call on the same line may be answered. Calls may also be transferred to another number, either as a consulted transfer or without consult.
SpectraLink 8002 Wireless Telephone User Guide Softkey Mute Name Toggle muting Displayed during… In an active call. Press to… Toggle audio transmission to the far end. The line status shows * when not muted or x when muted. OK OK Power up registration if username is not configured in admin menu. Send the username and password to the SIP server for authorization to register the handset. Redl Redial Prior to entering the first character of a dial number. Redial the last number that was dialed.
Getting Started Menus Menus are lists of options that appear when its activation key is pressed. There are five menus: Line, Favorites, Function (FCN), MENU display, and Standby. Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. View the five line appearances by pressing the LINE key. The line number and extension number of the first four lines are displayed. Press the LINE key again to view the fifth line. Active lines are in bold face.
SpectraLink 8002 Wireless Telephone User Guide are participating in a voice call on another line. If the Rsme (resume) softkey is pressed to activate a call on a newly selected line, any previous active call is placed on hold status. Favorites menu The Favorites menu provides access to a predefined list of dial numbers. The list is programmed by the system administrator and may include generic or specific entries.
Getting Started Items on this menu are accessible through navigation and selection keys or through short-cut keys as displayed with the menu items. OAI functions are automatically added as items at the end of this menu when defined on an OAI server. MENU display Pressing the MENU key from the active mode displays options available for the operating mode of the handset.
SpectraLink 8002 Wireless Telephone User Guide Alphanumeric Dialing The carat (^) indicates the insertion point for the next character. Up to 80 characters may be entered with automatic scrolling. While in alphanumeric mode, alphabetic characters can be entered by repeatedly pressing the 1 through 9 keys. Punctuation characters are available by repeatedly pressing the asterisk (*), zero (0) or pound (#) keys. Row 5 displays the available characters as the key is pressed.
2 Customizing your SpectraLink 8002 Wireless Telephone When the handset is in standby mode (on but not in use), press and briefly hold FCN to display the standby menu which allows you to set user options. Check with your system administrator for specific features supported by your handset.
SpectraLink 8002 Wireless Telephone User Guide Standby Menu Items 2nd Level 3rd Level Auxiliary Ring 1 [same as Telephone Ring] 4th Level Auxiliary Ring 2 Phone Options Noise Mode *Normal High Severe Key Tones *Enable Tones Disable Tones Warning Tones *Enable warnings Disable warnings Display Contrast Contrast % Keypad Autolock *Disable 5 seconds 10 seconds 20 seconds System Info Phone IP Addr Server IP Addr Firmware Version * Default setting.
Customizing Your SpectraLink 8002 Wireless Telephone Telephone Ring Telephone Ring allows the user to set a distinctive ring style, volume and sequence. Select from an audible ring or a vibrate-only ring or a vibrate ring along with or followed by an audible ring. Ring Cadence The Ring Cadence is the rhythm of the ring. It may be set to a pre-programmed ring cadence, or it may be set to obtain its cadence from the proxy server.
SpectraLink 8002 Wireless Telephone User Guide Phone Options Noise Mode Provides options that describe the noise level in your environment. Changing this mode to High or Severe adjusts the handset’s microphone and in-ear speaker volume to account for background noise. Select Normal for most office environments; High for moderate background noise; or Severe for extremely noisy conditions.
Customizing Your SpectraLink 8002 Wireless Telephone System Info Phone IP Addr Displays the IP address currently assigned to the handset. Server IP Addr Displays the IP address of the SpectraLink OAI Server (if installed). Firmware Version Displays the software version running the handset. The MAC address is the hardware identification number and is set at the factory. Three code numbers correspond to the three files that each version uses. Downloader: pd11gl3.bin Functional: pd11wsd3.
3 Using the Basic Features of Your SpectraLink 8002 Wireless Telephone Your SpectraLink 8002 Wireless Telephone is designed to be used like a cell phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. 3 At any time, at most one active call may be in progress on your phone. The active call is the one that has audio associated with it.
SpectraLink 8002 Wireless Telephone User Guide Turn the handset on Press and hold the END key until two chirps sound. Turn the handset off Press and hold the END key. One chirp will sound. If you are in a call, hang up first, then turn off the handset. Unlock the keypad Press the Unlk softkey, then #. Lock the keypad While in standby mode press FCN, then Select. Place a call 1. Press the START key and wait for a dial tone. 2. Dial the numbers and press the START key.
Using the Basic Features of Your SpectraLink 8002 Wireless Telephone Answer a call When the handset rings, the line’s icon will flash and row 2 will display the line number and your dial number. Row 4 will display Fr (From) and the caller ID of the incoming call. 1. Press the Start Call key or the Answ softkey to answer the call. or 2. Press Rej to reject the call and allow the SIP server to redirect the call elsewhere, usually to voicemail.
SpectraLink 8002 Wireless Telephone User Guide Example: 1 Line 1 [your dial number] =Fr: [caller ID] Rsme Mute End Mute/Unmute a call Press the Mute softkey. When the handset is muted, an x character replaces the asterisk (*). Press the Mute softkey again to restore audio pickup. Silence the ring Press the END key to silence the loud ring and convert to in-ear ringing. Loud ringing will resume when the next incoming call is received while the handset is in standby mode.
Using the Basic Features of Your SpectraLink 8002 Wireless Telephone Clear forwarding on a line 1. Press LINE + [the line number], 2. Press the Fwd softkey and enter the forwarding destination. 3. Press the Fwd softkey again. Do Not Disturb (reject all incoming calls) Press FCN 2. The handset will not ring for new incoming calls. When the do-not-disturb feature is enabled, the standby screen will display Do Not Disturb. Clear Do Not Disturb Press FCN 2 again to resume ringing.
SpectraLink 8002 Wireless Telephone User Guide Turn on the backlight The backlight comes on when any key is pressed or when there is an incoming call, and stays on for 10 seconds. It turns off if another key is not pressed within that period. 36 1725-36027-001_C.
4 Using the Advanced Features of Your SpectraLink 8002 Wireless Telephone This chapter provides operating instructions for the advanced features of the SpectraLink 8002 Wireless Telephone. This chapter contains instructions on: • Multiple line appearances • Using the Favorites menu • Transferring calls (blind and consulted) • Listening to voicemail • Activating OAI custom feature applications Place a second call on the same line Only outgoing calls are permitted as the second call on a given line.
SpectraLink 8002 Wireless Telephone User Guide one. The asterisk (*) on row 4 indicates that audio is currently flowing for call one. 1 Line 1 [your dial number] *Fr: [caller ID of caller] =To: [number you dialed] Hold Mute End Place a call on a different line 1. Press START and listen for dial tone and then press LINE. or to predial the number just press the LINE key 2. Navigate to desired line and press Select. 3. Dial the number. 4. Press the Dial softkey or START to initiate the call.
Using the Advanced Features of Your SpectraLink 8002 Wireless Telephone 1 2 Line 1 [your dial number] *Fr: [caller ID] Hold Mute End 1. To view the caller ID of the incoming call without interrupting the active call, press LINE + [the line number]. The display now shows information about the incoming call and you will continue hearing audio on the first call. Example: 1 2 Line 2 [your dial number] Fr: [caller ID] Answ Rej 2.
SpectraLink 8002 Wireless Telephone User Guide 2. Press the digits for the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu. 3. Press Dial to establish a second call. 4. When the party answers, have your conversation and then press FCN 1 to transfer the held call and disconnect the first call and return to standby mode. Transfer a call to another call already on Hold 1.
Charger Options Overview The SpectraLink 8002 Desktop Charger is a one-slot charger designed to charge the SpectraLink 8002 Wireless Telephone with the BPE101 Battery Pack. The SpectraLink 8002 Dual Charger has two charging slots. The front slot charges the handset with an installed Battery Pack, the rear slot charges a spare Battery Pack. Set up the Charger by first obtaining the appropriate Polycom power supply for the country or region.
SpectraLink 8002 Wireless Telephone User Guide Desktop Charger Indicator light Place the SpectraLink 8002 Wireless Telephone into the Desktop Charger slot facing forward. If the handset is placed correctly, the red indicator light will come on. The indicator light will not come on when the slot is empty, when the SpectraLink 8002 Wireless Telephone is improperly seated, or when the Desktop Charger has no power applied.
Charger Options Dual Charger Place the handset face forward into the Dual Charger front slot. Place a spare Battery Pack in the rear slot, charging contacts down. The front slot takes charging precedence; the Battery Pack in the rear slot will begin charging when the handset in the front slot is fully charged or when the front slot is empty. When the handset or Battery Pack is seated correctly, the corresponding indicator light will come on.
SpectraLink 8002 Wireless Telephone User Guide Charging indicator While the handset is charging in standby mode, it will display its extension number and Charging…. The battery icon will show charging progress. The handset is fully operational and will ring if called. When the handset is charging while turned off, only Charging… will display and no calls will be received. The dots will be racing during the charging cycle. It is normal for the Battery Pack to become warm when charging.
Charger Options Important Notes about Chargers and Battery Packs • Chargers operate in a 50° to 85° F (10° to 30° C) environment. Do not expose them to freezing temperatures or direct sunlight. • Do not place anything in the charger other than the handset. You might damage the contacts. Bent contacts can keep the handset from charging. • It is normal for the Battery Pack to become warm when charging. • Only use SpectraLink Battery Packs with SpectraLink chargers.
5 Safety Information WARNING: SpectraLink products contain no user-serviceable parts inside. Refer servicing to qualified service personnel. WARNING: Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment. FCC Statement This device complies with part 15 of the FCC Rules.
SpectraLink 8002 Wireless Telephone User Guide The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles, such as grain, dust or metal powders, and any other area where you would normally be advised to turn off your vehicle engine. Areas with potentially explosive atmospheres are often but not always posted.
Safety Information Electromagnetic Interference/Compatibility Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed or otherwise configured for electromagnetic compatibility. Facilities To avoid electromagnetic interference and/or compatibility conflicts, turn off your radio product in any facility where posted notices instruct you to do so. Hospitals or health care facilities may be using equipment that is sensitive to external RF energy.
SpectraLink 8002 Wireless Telephone User Guide from external RF energy. Your physician may be able to assist you in obtaining this information. Use While Driving Check the laws and regulations on the use of radio products in the area where you drive. Always obey them. When using the radio product while driving, please: • Give full attention to driving and to the road. • Use hands-free operation, if available.
Safety Information SAR limit set by the FCC is 1.6W/kg. 4 Tests for SAR are conducted using standard operating positions specified by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the phone while operating can be well below the maximum value.
Index B Battery Pack capacity..............................................................10 low battery ........................................................10 removal..............................................................10 replacement.......................................................10 warnings............................................................11 IP address phone .................................................................29 server ..........................................
