SpectraLink 8020/8030 Wireless Telephone Administration Guide Session Initiation Protocol (SIP) January 2008 Edition 1725-36038-001 Version B
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Trademark Information Notice Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners. Polycom, Inc. has prepared this document for use by Polycom personnel and customers.
About this Guide This document explains how to configure and maintain the SpectraLink 8020/8030 Wireless Telephones with Session Initiation Protocol (SIP); a protocol for the control of voice over IP (VoIP) calls via a proxy server(s).
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Asterisk cmd VoiceMailMain (Shows how to enter the Asterisk voicemail system, its menu structure, and related information.) Available at http://www.voipinfo.org/wiki/index.php?page=Asterisk+cmd+VoiceMailMain. Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m.
Contents 0 About this Guide ......................................................................3 Polycom Model Numbers..................................................................3 Related Documents.............................................................................3 Customer Support Hotline ................................................................4 Icons and Conventions.......................................................................
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP User-Defined Preferences ................................................................39 3 Software License and Protocol Management ............................43 Requirements.....................................................................................43 Configuration Process ......................................................................44 4 SIP Integration Factors ...................................................
Contents Download Failure or Recovery Messages ...............................86 11 Troubleshooting......................................................................87 Access Point Problems .....................................................................87 Configuration Problems...................................................................88 Handset Status Messages.................................................................89 12 Appendix A: Regulatory Domains ..........................
1 SpectraLink 8020/8030 Wireless Telephone Overview The SpectraLink 8020/8030 Wireless Telephones are mobile handsets for workplace IP telephone systems. The handsets operate over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating into a SIP environment, handset users are provided with high-quality mobile voice communications throughout the workplace.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP encapsulated for prioritization as they are routed to and from a SIP proxy server. See the SpectraLink 8000 SVP Server Administration Guide for SIP document for detailed information about this device. SpectraLink 8020/8030 Wireless Telephone Security SpectraLink 8020/8030 Wireless Telephones support the 802.11i standard including Wi-Fi Protected Access (WPA and WPA2) in the pre-shared key (PSK) mode.
SpectraLink Wireless Telephone Overview 4. The SpectraLink 8000 SVP Server, which facilitates the QoS on the wireless LAN for the handsets, must be on the same subnet as the handsets and have the proper versions of software. Ensure you have the following versions for the SpectraLink 8000 SVP Server: 173 svp100.toc 174 zvmlinux 175 flashfs 5. Visit http://www.spectralink.com/softwareUpdates to download the latest handset software and any updates to the SpectraLink 8000 SVP Server software. 6.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP System Diagram The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch.
SpectraLink Wireless Telephone Overview System Components SpectraLink 8020/8030 Wireless Telephone The SpectraLink 8020/8030 Wireless Telephone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using SIP and an 802.11 wireless LAN. The handsets are to be used on-premises; they are not cellular or satellite phones.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Ethernet switch Interconnects multiple network devices, including the SpectraLink 8000 SVP Server, the proxy server(s), wired IP phones and the APs. Ethernet switches provide the highest performance networks, which can handle combined voice and data traffic, and are required when using the SpectraLink 8020/8030 Wireless Telephones.
SpectraLink Wireless Telephone Overview TFTP server Required in the system to distribute software to the handsets. May be on a different subnet than the gateway, APs and/or handsets. SIP TFTP server Required in the system to deliver SIP configuration parameters to the SIP handset whenever a SIP handset is powered-up.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP SpectraLink 8020/8030 Wireless Telephone Specifications SpectraLink 8030 Wireless Telephone 16 SpectraLink 8020 Wireless Telephone PN: 1725-36038-001_B.
SpectraLink Wireless Telephone Overview Table of Specifications Radio mode (selectable) (802.11b, 802.11g) 2.4–2.4835 GHz (802.11a) 5.150–5.250 GHz 5.250–5.350 GHz 5.470–5.725 GHz 5.725–5.825 GHz Transmission type Direct-sequence spread spectrum (DSSS) Transmit data rate up to 54 Mb/s Radio QoS SpectraLink Voice Priority (SVP), WMM Wireless security Wired Equivalent Privacy (WEP), 40-bit and 128-bit; Cisco FSR; WPA-PSK, WPA2-PSK FCC certification Part 15.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Startup Sequence The SpectraLink 8020/8030 Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. This is usually very rapid. If there is difficulty at any step that prevents initialization from continuing, an error message will display and the related icon(s) will stay on.
SpectraLink Wireless Telephone Overview During the last three steps of this process, the handset contacts the SIP TFTP server and downloads general information about the proxy server(s), downloads specific information pertaining to the handset, registers with the proxy server(s), and verifies handset credentials. Once this process is complete, the handset is ready to use.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP The active mode utilizes the most bandwidth and battery power. To conserve these resources, return the handset to the standby mode when a call is completed by pressing the END key. Push-to-talk (PTT) mode The SpectraLink 8030 Wireless Telephones utilize channels for incoming and outgoing radio communication. While PTT is active, the handset is in PTT mode. It can receive regular phone calls in this mode.
2 SpectraLink 8020/8030 Wireless Telephone Configuration Each handset may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information. Any settings entered in the Admin menu must conform to system settings. Only the handset being configured is affected by the Admin menu settings. The wireless telephone user may select several usability options from the Standby menu, described below in the User-defined Preferences section.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP If an admin password has been set, the display will require its entry before opening the Admin menu. The default password is 123456. If no password is set, the display will proceed directly into the Admin menu. Navigation The navigation keys just below the softkeys are used to navigate through and select menu options. These are referred to as Nav▲, Nav▼, Nav◄, Nav►, and NavOK.
SpectraLink Wireless Telephone Configuration alphanumeric strings, the CAPS/caps softkey will appear and may be pressed to toggle the case. Enter letters by repeatedly pressing the corresponding key until the desired letter displays on the screen. Use the CAPS softkey to change the case as needed. To edit during entry, delete the character to the left of the cursor by pressing the Del softkey. To replace an entry, delete it by pressing the Clr softkey and then enter the new data.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Admin Menu 1st level 2nd level 3rd level Phone Config Telephony Protocol *Type 036 Push-to-talk PTT Enable/*Disable Allowed Channels 4th level 5th level *Channel 1 *Channel 2 *….
SpectraLink Wireless Telephone Configuration 1st level 2nd level 3rd level Network Config IP Addresses *Use DHCP Static IP 4th level 5th level Phone IP Default Gateway Subnet Mask TFTP Server IP Syslog Server IP Time Server IP SVP Server IP SIP TFTP Svr IP OAI Server IP SS ID [enter] Security *None WEP Authentication *Open System Shared Key Enable WEP *Disable WEP Key Information Default Key Key Length Key 1-4 Rotation Secret WPA2-PSK Passphrase *Pre-Shared Key WPA-PSK Passphrase *Pre-S
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 1st level 2nd level 3rd level Network Config Reg. Domain 01 4th level 5th level 02 03 04 05 06 07 Æ [802.11 Config] a Æ [ 802.11a] 5.150–5.250 5.250–5.350 DFS 5.470–5.725 DFS 5.470-5.650 DFS 5.725–5.825 5.725-5.
SpectraLink Wireless Telephone Configuration 1st level 2nd level Diagnostics Run Site Survey Diagnostics Mode 3rd level 4th level 5th level *Disable Enable Syslog Mode *Disabled Errors Events Full Error Handling Mode Halt on Error/ *Restart on Error Restore Defaults Phone Config Telephony Protocol Telephony Protocol lets you select the VoIP protocol that your site is licensed to download and run.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Daylight Savings The handset may be adjusted for daylight savings time. Password Enable/Disable/Change The password option controls access to the Admin menu. It is enabled by default with the password 123456. The Password option operates as a toggle between Enabled and Disabled. The info line will display the current state. Press NavOK to change the password protection state.
SpectraLink Wireless Telephone Configuration OAI Enable/Disable Polycom’s Open Application Interface (OAI) enables third-party computer applications to display alphanumeric messages on the handset display and take input from the handset keypad. Refer to the OAI Specification (Version 2.0) documentation for information about administering the OAI Gateway and the services it can provide. If you have an OAI Gateway installed in your system, OAI may be optionally enabled in each handset.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP To optimize battery life, the interval between sending out ELP updates will vary based on handset state. It is expected that ELP updates will occur at most every two to six seconds and at least every few minutes. If improved tracking capability is desired, set the transmit interval for a shorter time between ELP updates. Increasing the frequency of transmissions will decrease battery life.
SpectraLink Wireless Telephone Configuration must obtain a unique IP address for each handset from your network administrator. Default Gateway and Subnet Mask Used to identify subnets, when using a complex network, which includes routers. Both of these must be configured either with an IP address under Static IP (not set to 000.000.000.000 or 255.255.255.255) or with DHCP for the handset to contact any network components on a different subnet.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP SVP Server IP The IP address of the SpectraLink 8000 SVP Server. If using Static IP configuration, this is simply the IP address of the SpectraLink 8000 SVP Server. Note that the SpectraLink 8000 SVP Server must be statically configured to have a permanent IP address.
SpectraLink Wireless Telephone Configuration Authentication Select either Open System or Shared Key. WEP Enable/Disable Select either Enable WEP or Disable WEP. Key Information Default Key Enter the key number specified for use by the handsets. This will be 1 through 4. Key Length Select either 40-bit or 128-bit depending on the key length specified for use at this location. Key 1-4 Scroll to the key option that corresponds to the Default Key that was entered above.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Username Enter a username that matches an entry on the Radius server. Usernames are alphanumeric strings, and can be entered using the alphanumeric string entry technique. Password Enter the password that corresponds to this Username. Consult the Configuration Guide for the APs installed in your facility for information on which of the WPA versions are recommended by Polycom engineering.
SpectraLink Wireless Telephone Configuration Use g only if all of your infrastructure devices use only 802.11g. The handsets will operate up to 54 mb/s in this mode. Use b & b/g mixed if some of your infrastructure components only understand 802.11b. The handsets will operate up to 11 mb/s. Subbands have not been established for the b and b/g mixed or the g only mode at this writing. Provision is made in the software to accommodate these ranges once established.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP and 802.11 mode are listed. Navigate to the desired level and press NavOK. This sets the transmit power level and exits the Regulatory Domain menus. The Network Setup menu will again display. Diagnostics Run Site Survey The Site Survey mode is activated by selecting this option. The site survey starts running immediately upon selecting this option. See the Diagnostic Tools section for more information about site survey.
SpectraLink Wireless Telephone Configuration Restore Defaults The Restore Defaults option will set all user and administrative parameters except Telephony Protocol to their factory defaults. Admin Menu Default Table When the Restore Defaults option is selected, administrative parameters will be reset to their factory defaults as shown in the table below. The Telephony Protocol setting will not change. User parameters will be reset per the table on page 41.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Menu option Setting Sub-option Network Config IP Addresses Use DHCP SSID* [None set] Security None WEP Sub-sub-option Default Authentication Open System WEP Disabled Key Information [None set] Rotation Secret [None set] WPA2-PSK Pre-Shared Key WPA-PSK Pre-Shared Key Cisco FSR Username [none set] Password Reg. Domain* Diagnostics 38 [none set] 802.
SpectraLink Wireless Telephone Configuration User-Defined Preferences The SpectraLink 8020/8030 Wireless Telephone features a configuration menu (“Config menu”) that is available to the user to configure user preferences and display handset information. The Config menu is opened by pressing the Cfg softkey from standby mode. See the SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Config menu 2nd level 3rd level 4th level Noise Mode1 Normal 5th level 6th level High Severe Ring in Headset Ring in Speaker Warning Tones Disable/Enable Key Tones Disable/Enable PTT Disable/Enable Phone Settings Keypad Autolock Disable 5 Seconds 10 Seconds 20 Seconds Display Contrast Set Contrast Use Hearing Aid Use No Hearing Aid Play Startup Song Inhibit Song Predial Disable/Enable 1 High and Severe noise modes increase
SpectraLink Wireless Telephone Configuration Config menu 2nd level 3rd level 4th level Push-to-talk Default Channel Channel 1 5th level 6th level …. Channel 24 Subscribed Channels Channel 1 Channel 2 Channel 3 ….
3 Software License and Protocol Management SpectraLink 8020/8030 Wireless Telephones support a number of different IP protocol integrations. All SpectraLink 8020/8030 Wireless Telephones are shipped from Polycom with a generic software load that allows them to associate to a wireless LAN and download functional software from a TFTP server. The handsets will not function properly without downloading appropriate software.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Configuration Process 1. Download the latest SpectraLink 8020/8030 Wireless Telephone IP software from http://www.spectralink.com/softwareUpdates. 2. Load the latest version of the SIP code and place it on the TFTP server and ensure the TFTP server is started. The four files that are needed must be named: usb downloader pd14udsp.bin functional filename pd14csp.bin phintl filename pi1400sp.bin ota downloader pd14odsp.
Software License and Protocol Management For future software upgrades, simply update the files that are stored on the TFTP server. Each time the handset is powered on, it will check with the TFTP server to ensure it has the proper software version. PN: 1725-36038-001_B.
4 SIP Integration Factors CODECs The SpectraLink 8020/8030 Wireless Telephones are compatible with the G.711µ-law and G.711a-law codecs. There is no setting required on the handset. DHCP Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters, such as an IP address, subnet mask, default gateway, and other critical network configuration information.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP to automatically translate names into IP addresses for the TFTP server and SpectraLink 8000 SVP Server. In DHCP mode, the SIP handset will use DNS to look up an address for the logical name “siptftp” to locate the SIP TFTP file server. If this logical name is undefined, then the address specified by option 66 is used for the SIP TFTP server. 48 PN: 1725-36038-001_B.
5 Programming the SIP Handset Features In order for the handset to function in the SIP environment, it downloads two files from the root directory of the SIP TFTP server during startup. The first file contains generic system information and is downloaded by every handset during the power-up sequence. A second file, unique for each handset, is then downloaded. It contains specific information for each handset such as username, password, and line appearances. Both of these files must be written locally.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP • Generic file information should contain proxy server information and other SIP system data. • Specific file information should contain data specific to each user such as authentication credentials and line appearance data. • Some parameter lines accept more than one value, separated by a colon or semicolon character as defined in the following table. • Any line that begins with a pound sign (#) is ignored.
Programming the SIP Handset Features Proxy server commands Use the following parameters when programming the configuration files. See the sample configuration files following this table for more detailed information. Parameter PROXYn_ADDR Value Description xxx.xxx.xxx.xxx:pppp Proxy address. xxx.xxx.xxx.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Parameter PROXYn_PRACK Value enable disable PROXYn _ MAIL_SUBSCR name@xxx.xxx.xxx.x Contact to whom the xx handset should subscribe for mail or notification. n = 1, 2, 3 sip:name@domain Domain where the mail resides3. name@xxx.xxx.xxx.x Contact to whom the xx handset should invite to access the mail center. or See above.
Programming the SIP Handset Features Parameter LINEn Value username Description The dial # or name. Notes n = 1, 2, 3, 4, 5 All LINEn user names The registered contact becomes: should be unique for a sip:username@domain given LINEn_ PROXY. This may be enforced in future software revisions. LINEn _PROXY i SIP proxy server for this line. n = 1, 2, 3, 4, 5 i = the number of the proxy server 1, 2, 3.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Sample Configuration Files Configuration files are illustrated below. These files are available as a download from the software updates site and may be customized for your application. Please note that these are merely samples and will not work on your system as written here or as downloaded. Your configuration files must be locally programmed according to your site requirements. SIP_allusers.
Programming the SIP Handset Features # PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center # notifications # This option is deprecated and no longer needed in versions beyond # e/h340/i640 phones v108.011, Polycom 8002 phones v130.001, and Polycom # 8020/8030 phones 131.001. # Examples: #PROXY1_MAIL_NOTIFY = asterisk@10.0.0.138 #PROXY1_MAIL_NOTIFY = sip:asterisk@10.0.0.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Sample handset-specific file # Configuration file format example # Codec preference order only. This does not enable/disable codecs. # (Optional) can be G.711-ulaw, g.711u, G.711U, g711u, G.711U, etc. # if g711u is omitted it will be added to end of list. # if g711a is omitted it will be added to end of list after u.
Programming the SIP Handset Features #PROXY1_KEYPRESS_2833 controls generation of in-stream RFC2833 formatted key # press events. Normally you want this to be disabled for Asterisk but it # depends on your configuration and what you want to be able to do. # The default is disable #PROXY1_KEYPRESS_2833 = disable # PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP # server for keypress events. Normally you want this to be enabled.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP # Two lines may LINE2 = LINE2_PROXY = LINE2_CALLID = LINE3 LINE3_PROXY LINE3_CALLID map to the same extension to allow second incomming calls. 3001 1 Brady, Marsha = 3002 = 1 = Drew, Nancy #LINE4 #LINE4_PROXY #LINE4_CALLID = 804 = 3 = Sip User 4 #LINE5 #LINE5_PROXY #LINE5_CALLID = 1014 = 2 = Sip User 5 # Favorite Dialed Number list. # You can define up to 8 total entries including any defined in # sip_allusers.cfg.
6 Using the SIP Handset The Handset Display When active, the handset screen will display either a call status screen or one of several menu screens. The call status screen has the following format: This example shows two call tabs indicating that two calls are in progress. The un-selected call tab indicates that we have put another call on hold. The call-status icon for the selected call indicates that this call is being dialed. The text indicates the selected call is on line 1, extension 3001.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Indicator Function Up and down arrows are displayed when the menu has additional options above or below. Left or right arrows are displayed during editing when the cursor may be moved left or right. The Push-to-talk (PTT) ring icon. A PTT call is coming in. The priority PTT ring icon. A call is coming in on the priority PTT channel. This call will override any other.
Using the SIP Handset NavOK functions The NavOK key acts as a fifth softkey with implicit functionality as follows: State Dialing Answering Holding Displaying menu Displaying call status Entering login name or login password NavOK key function Place phone call. Answer a phone call Resume audio. Select the highlighted menu option. Resume audio on the currently selected call and place previous call on hold. If the selected call is ringing, the call will be answered.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Softkey Hold Name Hold Displayed during… In an active call. Press to… Place the call on hold. The line status shows when the call is on hold or when audio is flowing. Msg Message Initial dial screen when new line is selected and a dial tone is active prior to entering first character of the number to be dialed7. Initiate a call to the specified message center contact address for retrieval or administration of voicemail.
Using the SIP Handset Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. Pressing the LINE key from the active mode displays a menu of line appearances as programmed in the SIP TFTP configuration file. The LINE key can be pressed while the handset is in the standby mode to activate the handset and to activate a new call on the selected line. The currently selected line is indicated by an asterisk (*).
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Key 7 Number 7 English pqrs7PQRS Number + English 7PQRSpqrs Punctuation [ ] 7 8 8 tuv8TUV 8TUVtuv ‘ “ \ 8 9 9 wxyz9WXYZ 9WXYZwxyz ^ _ 9 0 0 @-_0=,<> 0-_ [space] 0 * .* .$*&%+() *. *.=+/- # @* [space] , ( ) | # [space] #!?$% Favorites menu The Favorites menu assists you in dialing by providing access to a predefined list of dial numbers.
Using the SIP Handset Handset Operation If you want to… Then… Turn the handset on Press and hold the END key until two chirps sound. Turn the handset off Press and hold the END key. One chirp will sound. If you are in a call, hang up first, then turn off the handset. Unlock the keypad Press the Unlk softkey, then #. Lock the keypad While in Standby press the Cfg softkey, then press NavOK.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP If you want to… Place a second call Then… 1 To get a dial tone for the second call, press LINE and NavOK. a. If the handset has multiple lines, press LINE + [the line number]. b. Press NavOK. • The first call is automatically placed on hold. • The second call appears in a new call tab. 2 Dial the number to place the second call. 3 Use the Nav ef keys to toggle between calls. Place a call on a different line 1 Press the LINE key.
Using the SIP Handset If you want to… Then… Forward calls Calls may be forwarded on a per-line basis. The Line menu display will indicate if a line is forwarded by a > character followed by the destination address. • When a line is forwarded, the standby screen displays the forwarding status, unless the do-not-disturb feature is enabled. • If your handset has multiple lines, set or clear forwarding for each line individually.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP If you want to… Activate installed custom applications (registered OAI application on an OAI server) Then… 1 Press START or Spkr. 2 Press FCN. 3 Navigate to the desired custom application using Nav cd keys or the More softkey. 4 Select the application using NavOK or shortcut key. Transfer a call (blind) 1 While in a call, press FCN and then select the transfer item by shortcut key or NavOK.
Using the SIP Handset If you want to… Then… Change the Press the up/down volume buttons on the side of the handset during ringing, or ring volume while the handset is in standby mode. Adjust the While speakerphone is active, press the up/down volume buttons on the side of speaker volume the handset during the call. Adjust the While the headset is plugged in, press the up/down volume buttons on the side headset volume of the handset during the call. Mute/Unmute a call Press the Mute softkey.
7 Testing a Handset Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area. 1. Power on the handset by pressing the END key. A series of messages will be displayed as the handset acquires the system. The handset should display the user extension. 2. Place a call and listen to the audio quality. End the call by pressing the END key. 3. Place a call to the handset and verify ring, answer, clear transmit, and clear receive audio. 4.
8 Diagnostic Tools Run Site Survey, Diagnostics Enabled and Syslog Mode are three diagnostic tools provided to assist the wireless LAN administrator in evaluating the functioning of the SpectraLink 8020/8030 Wireless Telephone and the system surrounding it. Diagnostic Tools are enabled in the Admin menu. Run Site Survey Site survey is used to evaluate the facility coverage before certifying that an installation is complete.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Where: • 111111 – the last three octets of the on-air MAC address for a discovered AP. • 22 – the signal strength for the specified AP. • 33 – the channel number of the specified AP. • 444 – the beacon interval configured on the specified AP. • Any/MyID – softkey to toggle between “single SSID” and “any SSID” mode.
Diagnostic Tools Where: • i – index of selected AP (value will be from 0 to 3 inclusive) • bbbbbb – the last three octets of the BSSID for a discovered AP • sn – signal strength in –dBm • ch – channel • bcn – beacon interval • eeeeeeeeeee – SSID (up to first 11 characters) • DGHI – standards supported • rrrrrrrr – rates supported.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Diagnostics Enabled Diagnostics is used to evaluate the overall quality of the link between the handset, AP, and infrastructure side equipment, such as IP PBX, SpectraLink 8000 SVP Server, and gateways. Unlike Site Survey, Diagnostics is used while the functional code is running, and during a call. When Diagnostics is enabled in the Admin menu, the handset can display diagnostic screens any time it is in active mode.
Diagnostic Tools Screen 2 • Jitter – average error or “wobble” in received packet timing, in microseconds • Last successful transmit data rate (LastRate) • Gateway type (GatewyType) J i t t e r L a s t R a t e G a t e w y T y p e n n n n n n n n n n m n e m o Where: mnemo – a mnemonic that indicates what type of gateway is being used 11Mb – this system can run at full speed • Screen 3 Screen 3 contains a list of the APs that are heard and the following parameters from each AP: • Indicator as to
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP • Rate – one or more basic rates not supported • Full – AP can not handle bandwidth requirements • AthT – authentication timeout • AscT – association timeout • AthF – authentication failure • AscF – association failure • SecT – security handshake timeout • SecF – security handshake failure • Cnfg – AP not configured correctly for security, QoS mode or infrastructure network Screen 4 • Association count since power up
Diagnostic Tools Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be found with DHCP option 7 if the handset is using DHCP. If static addresses are configured, the syslog server’s IP address can be configured statically in the Admin menu. If the syslog server address is blank (000.000.000.000 or 255.255.255.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP All syslog messages will include: • Date and time (to 1/100th of second) since handset power on (The handset time is set when it is powered on to Jan-1 00:00.00 GMT adjusted. If it has obtained a time from the network time server, that time will display instead.
Diagnostic Tools Audio stats AP MAC AP signal strength Payload size (in msec) Payloads sent Payloads received Payloads missed (not received) Payloads missed rate (over last 5 seconds) Payloads late Payloads late rate (over last 5 seconds) Average jitter Audio error threshold exceeded Same as audio stats (Sent if payloads missed rate or payloads late rate exceeds 2%, or if the average jitter is over 2 msec) Radio stats AP MAC AP signal strength Directed packets sent Directed packets received Multicast
9 Certifying the Handsets Prior to determining that an installation is complete, test the handsets following the sequence given in the previous Testing a Handset section and conduct a Site Survey mode test according to the directions given in the previous Diagnostic Tools section. The installation may need some adjustments. Note any areas where coverage is conflicting or inadequate.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 2. Then, walk the site again, in MyID/Smry ESSID mode, this time checking that every location has adequate coverage (there should be at least one AP stronger than -70 dBm in all areas) and has good channel allocation. (At any point, the strongest AP shown should be on a different channel than the next best choice.) 3.
10 Software Maintenance The SpectraLink 8020/8030 Wireless Telephones use proprietary software programs written and maintained by Polycom Corporation. The software versions that are running on the handsets can be displayed during power on by holding down the END button. Firmware Version is also an option on the Config menu. Polycom Customer Service or an authorized dealer will provide information about software updates and how to obtain the software (for example, downloading from a website).
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Updating Code Description Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downloaded. This message also displays a progress bar. When the progress bar fills the display line the update operation is complete on that file. When the update is complete, the handset displays the extension number, and is ready for use.
11 Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating from the wireless LAN. SpectraLink 8020/8030 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Transmission obstructions Prior to system installation, the best location for APs for optimum transmission coverage should have been determined. However, small pockets of obstruction may still be present, or obstructions may be introduced into the facility after system installation. This loss of service can be restored by moving out of the obstructed area or by adding/rearranging APs.
Troubleshooting Handset Status Messages SpectraLink 8020/8030 Wireless Telephone status messages provide information about the SpectraLink 8020/8030 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages. Message 3 chirps (audio) Description Handset is not able to communicate with the best AP, probably because that AP has no bandwidth available. Action None.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Bad Config Description Some needed configuration parameter has not been set. Action Check all required handset configuration parameters for valid settings. Bad ESSID The handset is configured for “static ESSID” (as opposed to “Learn once” or “Learn always”), and no ESS ID has been entered. Enter an ESSID in the configuration settings or change to one of the “Learn” modes.
Troubleshooting Message Checking DHCP IP Description The handset is retrieving DHCP information from the DHCP server. Action None. This is informational only. CRC Code Error The software which has been TFTP downloaded has a bad redundancy code check. Try the download again; it is possible the software was corrupted during download. If the error repeats, check that the download image on the TFTP server is not corrupted.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message DL Not On Sector Description Handset software download files are incorrect or corrupted. Action Download new software from the Polycom website per Software Maintenance. DO NOT POWER OFF The handset is in a critical section of the software update. None. Do not remove the Battery Pack or attempt to power off the phone while this is displayed. Doing so may require the handset inoperable.
Troubleshooting Message Multiple SVP Reg yyy.yyy.yyy.yyy Description y…y = SVP IP address Handset received responses from multiple SVP Servers; displays IP address of one responding SVP Server. Action This can happen if the handset has been reconfigured to use a different SVP server and then powered on before the previous server has had time to determine that the handset is no longer connected to it. The problem should go away after about 30 seconds.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Description Incorrect Security settings. Action Verify that all the Security settings in the handset match those in the APs. No Net Found xxxxxxxxxxxx yy x…x = AP MAC address. yy = AP signal strength. Handset cannot find a suitable AP; displays MAC and signal strength of “best” non-suitable AP found. Check AP and handset network settings such as ESSID, Security, Reg domain and Tx power.
Troubleshooting Message No SVP Server No DNS IP Description Handset unable to perform DNS lookup for SVP Server, no IP address for DNS server. Action The network administrator must verify proper DHCP server operation. No SW Found A required software component has not been identified. Check that the handset license type has a corresponding entry in the slnk_cfg.cfg file. Check that the pd11sid.bin and pi110000.bin entries exist in under this license type in the slnk.cfg.cfg file.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Message Service Rej. Description The SpectraLink 8000 SVP Server has rejected a request from the handset. Action The handset will restart and attempt to re-register with the SpectraLink 8000 SVP Server, which should fix the problem. Report to your administrator if it keeps happening. Storing Config Handset is storing changes to handset configuration. None. Informational only.
Troubleshooting Message Updating Code… Description Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downloaded. This message also displays a progress bar. When the progress bar fills the display line the update operation is complete on that file. Action None. When the progress bar fills the display line the update operation is complete on that file.
Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for both 2.4 and 5 GHz wireless LANs. Domain Identifier 01 02 03 04 05 DFS Required? Max. Power Limit (peak power) 1 – 11 n/a 100mW (+20dBm) 5.1500 – 5.2500 GHz 36 – 48 No 50mW (+17dBm) 5.2500 – 5.3500 GHz 52 – 64 Yes 5.4700 – 5.7250 GHz 100 – 140 Yes 5.7250 – 5.
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP Domain Identifier 06 07 100 Channels DFS Required? Max. Power Limit (peak power) 802.11 Mode Band g only b & b/g mixed 2.4000 – 2.4745 GHz 1 – 11 n/a a 5.2500 – 5.3500 GHz 52 – 64 Yes 5.4700 – 5.7250 GHz 100 – 140 Yes 5.7250 – 5.8500 GHz 149 – 165 No g only b & b/g mixed 2.4000 – 2.4845 GHz 1 – 13 n/a 100mW (+20dBm) a 5.1500 – 5.2500 GHz 36 – 48 No 50mW (+17dBm) 5.2500 – 5.3500 GHz 52 – 64 Yes 5.
Index A Access point Coverage ...........................................................75 Coverage test ....................................................83 Access point, description .....................................13 C Capacity .................................................................87 Checking code .......................................................85 Customer Support Hotline ....................................4 D Download messages Failure or Recover ..............................
