User Guide for the Polycom® SoundStation® IP 7000 Phone SIP 3.2 | July, 2009 | 1725-40075-001 Rev.
Trademark Information POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.
About This Guide Thank you for choosing the Polycom® SoundStation® IP 7000 conference phone. This conference phone provides multi-person audio and video conferencing capabilities for medium to large conference rooms within a Session Initiation Protocol (SIP) internet telephony system. The SoundStation IP 7000 conference phone is a next-generation phone with a modern industrial design, and the latest advancements in Polycom voice technology.
User Guide for the Polycom SoundStation IP 7000 Phone Changes to this Guide Major changes have occurred to the following sections since the previous edition: • Chapter 1, Getting Started with Your Phone. The sections related to setting up the phone have been removed from this guide. For information on setting up your phone, see the Setup Guide for the Polycom SoundStation IP 7000 Phone, available at www.polycom.com/voicedocumentation. • Managing Contacts on page 2-17.
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Features of the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Understanding Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide for the Polycom SoundStation IP 7000 Phone Adding Contacts to Your Local Contact Directory . . . . . . . . . . . . . . Adding Contacts Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Contacts From Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . Adding Contacts to Your Local Contact Directory From a Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20 2–20 2–22 2–23 Searching for Contacts . . . . . . . . . . .
Contents Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19 Forwarding Calls Statically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19 Forwarding Calls Dynamically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21 Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21 Managing Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide for the Polycom SoundStation IP 7000 Phone Hosting Conference Calls When Your Phone is Connected to a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handling Active Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Getting Started with Your Phone Before you use your phone, you need to become familiar with your phone’s features. This chapter describes the phone’s features, the icons that display on the phone screen, and how to navigate menus and enter data. The topics include: • Features of the Phone on page 1-2 • Understanding Icons on page 1-5 • Navigating Menus and Entering Data on page 1-7 To read about how to change the settings on your phone, see Chapter 2, Customizing Your Phone.
User Guide for the Polycom SoundStation IP 7000 Phone Features of the Phone The following figure shows the primary hardware features of your phone console. 2 1 3 3 2 1-2 Feature Description 1 Speaker Allows for ringer and hands-free audio output. 2 Microphones Provide 360o coverage by three internal microphones. 3 LED Indicators Indicate phone and call status through three bi-color LEDs.
Getting Started with Your Phone The following figure shows the primary components on your phone console: 1 2 3 4 12 5 11 6 10 9 7 8 1-3
User Guide for the Polycom SoundStation IP 7000 Phone . 1 Item Description LCD graphic display Shows the time and date, menus, and soft keys, as well as information about calls, messages, and features. The information display line (the line that displays the directory number) also displays icons and text, such as: • Popup text (like network error messages) • Do Not Disturb text/icon (e.g., “Do Not Disturb”) • Call forwarding text/icon (e.g.
Getting Started with Your Phone Item Description 7 Mute key Stops local audio from being heard at the far end of the call. 8 Dial pad keys Contain 10 digits, 26 alphabetic characters, and other special characters available in context-sensitive applications. 9 Redial key Places a call to the most recently dialed person. 10 Conference key Allows you to set up local audio conferences. 11 Menu key Allows you to access additional features and configuration settings.
User Guide for the Polycom SoundStation IP 7000 Phone Icon Line, Call State, or Indicator Description Call forward You have enabled the call forward feature on your phone. See Forwarding Calls on page 3-19. Conference A conference is in progress. See Hosting Conference Calls on page 3-9. Dialing The phone is placing a call. Hold A call or conference is on hold. See Holding and Resuming Calls on page 3-8 and Holding and Resuming Conferences on page 3-15.
Getting Started with Your Phone Icon Line, Call State, or Indicator Description Unregistered line The phone is unable to place and receive calls. Video call A video call is taking place, or the phone is placing a video call. Voice mail message You have a new voice mail message. See Using Voice Mail on page 3-24. Navigating Menus and Entering Data To navigate menus and enter data, use the following tips.
User Guide for the Polycom SoundStation IP 7000 Phone If you want to ... Then do this ... Select a menu item Do one of the following: • Scroll to the menu item, and then press . • Scroll to the menu item, and then press the Select soft key. • Press the dial pad key that corresponds to the item in the numbered menu list. For example, to select the second item in a menu, press 2. Enter text In text-entry mode, press the number keys one or more times. For example, to enter “A,” press once.
Getting Started with Your Phone If you want to ... Then do this ... Delete text you entered Press the << soft key. View additional soft keys Press the More soft key. Enable or disable fields Press the Right or Left scroll key: and .
User Guide for the Polycom SoundStation IP 7000 Phone 1 - 10
2 Customizing Your Phone You can customize your SoundStation IP 7000 conference phone by adjusting certain settings, including time and date, language, display contrast and intensity, and ring tone. You can also add contacts to your phone’s local Contact Directory. This chapter shows you how to customize your phone.
User Guide for the Polycom SoundStation IP 7000 Phone Updating Preferences The Preferences menu allows you to customize the language that displays on the phone and how the time and date display on the idle screen. You can also enable your phone to save Corporate Directory search results (if Corporate Directory is set up on your phone). See Enabling Your Phone to Save Corporate Directory Search Results on page 2-19. Updating the Language The phone supports many languages.
Customizing Your Phone The following figure shows the default format for the date and time display. To display a new time format: 1. Press , and then select Settings > Basic > Preferences > Time & Date > Clock Time. The Clock Time screen displays. 2. Scroll to the time format you want, and then press Select. 3. Press to return to the idle screen.
User Guide for the Polycom SoundStation IP 7000 Phone To display a new date format: 1. Press , and then select Settings > Basic > Preferences > Time & Date > Clock Date. The Clock Date screen displays. 2. Scroll to the date format you want, and then press Select. 3. Press to return to the idle screen. To disable the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time & Date. The Time & Date screen displays. 2. Scroll to Disable, and then press Select. 3.
Customizing Your Phone To enable the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time & Date. The Time & Date screen displays. 2. Press Select. 3. Press to return to the idle screen. The idle screen now displays the time and date. Updating the Display Contrast To adjust the contrast on the phone display: 1. Press , and then select Settings > Basic > Contrast. The Contrast screen displays. 2.
User Guide for the Polycom SoundStation IP 7000 Phone Updating the Backlight Intensity Backlight intensity on the phone has three components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both. When you modify the Maximum Intensity, you modify the entire backlight intensity scale.
Customizing Your Phone To update the backlight intensity: 1. Press , and then select Settings > Basic > Backlight Intensity. The Backlight Intensity screen displays. 2. Select Backlight On Intensity. The Backlight On Intensity screen displays. 3. Scroll to the intensity you want, and then press Select. The default Backlight On Intensity is High. 4. Press the Save soft key. 5. Select Backlight Idle Intensity. The Backlight Idle Intensity screen displays.
User Guide for the Polycom SoundStation IP 7000 Phone 6. Scroll to the intensity you want, and then press Select. The default Backlight Idle Intensity is Low. 7. Press the Save soft key. 8. Select Maximum Intensity. The Maximum Intensity screen displays. 9. Press the Up or Down soft keys to increase or decrease the maximum intensity the screen can display, and then press the Ok soft key. 10. Press to return to the idle screen.
Customizing Your Phone Selecting a Different Ring Tone for Your Phone You can choose a unique ring tone for your phone to identify it when it rings. To select a ring tone for your phone: 1. Press , and then select Settings > Basic > Ring Type. The Ring Type screen displays. 2. Scroll to the ring type you want. To hear the ring type, press the Play soft key. The default ring type is Low Trill. 3. Press Select. 4. Press to return to the idle screen.
User Guide for the Polycom SoundStation IP 7000 Phone To set a distinctive ring tone for a contact: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Scroll to the contact for whom you want to assign a distinctive ring tone. 3. Press the Edit soft key. The Edit Contact screen displays. 4. Scroll to Ring Type, and then enter a number corresponding to one of the ring types available.
Customizing Your Phone Updating Audio Quality and Capabilities You can adjust the audio quality of your phone, and enable auxiliary audio components, such as wireless (lapel) microphones, speakers, recording devices, and computers that you connect to the Multi-Interface Module. Updating the Sound Quality of Your Phone You can adjust the sound quality of your phone by changing the treble or bass control. To adjust the sound quality of your phone: 1.
User Guide for the Polycom SoundStation IP 7000 Phone The Bass EQ screen displays. 3. Press the Up or Down soft keys to adjust the treble or bass EQ, and then press Select. 4. Press to return to the idle screen. Enabling Auxiliary Audio Components Before you can use the auxiliary audio components that you connect to the Multi-Interface Module (wireless microphones, speakers, as well as recording devices and computers to record phone calls), you must enable them.
Customizing Your Phone To enable or disable wireless (lapel) microphones: 1. Press , and then select Settings > Basic > Audio > Auxiliary Audio > Aux Audio In. The Aux Audio In screen displays. 2. Do one of the following: — To enable a wireless (lapel) microphone, scroll to Wireless Mic, and then press Select. — To disable wireless microphones, scroll to Off, and then press Select. 3. Press to return to the idle screen. To enable or disable speakers, as well as recording devices and computers: 1.
User Guide for the Polycom SoundStation IP 7000 Phone 2. Do one of the following: — To enable recording devices or computers to record phone calls, scroll to Record Out, and then press Select. — To enable external speakers, scroll to External Speaker, and then press Select. — To disable speakers, and to prevent recording devices and computers from recording phone calls, scroll to Off, and then press Select. 3. Press to return to the idle screen.
Customizing Your Phone The following figure shows the idle screen when you miss a call. Viewing Call Lists You can access missed, received, and placed calls from the idle screen, or you can quickly access call lists using the scroll keys. To view a call list: >> From the idle screen, do one of the following: — Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls.
User Guide for the Polycom SoundStation IP 7000 Phone Managing Call Lists You can clear all the records in a call list, or just one record. You can also choose a record in a list and return the call, store the call details in your local Contact Directory, or view detailed information about the particular call. To manage a call list: 1. Press the Dir soft key, and then select Call Lists. The Call Lists screen displays. 2.
Customizing Your Phone The following figure shows a Placed Calls list. To manage your call list: — To return the call, press the Dial soft key. — To edit the phone number (if necessary) before you place the call or store the call details in your Contact Directory, press the Edit soft key. — To return to the Call Lists menu, press the Back soft key. — To remove the call from the list, press the Clear soft key. — To store the contact in your Contact Directory, press the Save soft key.
User Guide for the Polycom SoundStation IP 7000 Phone Viewing Your Local Contact Directory To view your local Contact Directory: >> Do one of the following: — Press , and then select Features > Contact Directory. or — Press the Dir soft key, and then select Contact Directory. The Directory screen displays, listing all the contacts in your directory. Accessing Your Corporate Directory When you access Corporate Directory, a search screen displays so you can search for a specific contact.
Customizing Your Phone Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen. To enable this feature, see Enabling Your Phone to Save Corporate Directory Search Results on page 2-19. 2. Search for the contact. (See Searching for Contacts in Your Corporate Directory on page 2-25.
User Guide for the Polycom SoundStation IP 7000 Phone Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways: Note • Manually (if you have permission to update your local Contact Directory) • From a call list • From a Corporate Directory (if this is set up on your phone) You cannot update Corporate Directory from your phone.
Customizing Your Phone 3. Enter the contact information. To move between fields, use the Up and Down scroll keys. Enter the following information: Note Your phone may not display all the following fields. For more information, see your system administrator. — (Optional.) Enter the First Name and Last Name of the contact. You can enter a maximum of 32 characters. To alternate between numeric, uppercase, and lowercase alphanumeric modes, press the 1/A/a soft key.
User Guide for the Polycom SoundStation IP 7000 Phone — (Optional.) Set the Ring Type. For information on setting the ring type, see Updating the Ring Tone on page 2-8. — (Optional.) Assign a Divert Contact. The Divert Contact identifies the third person to which you want this contact’s calls sent. You can enter a maximum of 32 characters. — (Optional.) Change the Auto Reject and Auto Divert settings.
Customizing Your Phone Note You may want to go to the Contact Directory and check if the contact was saved correctly and to add any missing fields. To view your Contact Directory, see Managing Contacts on page 2-17. To update missing contact information, see Adding Contacts Manually on page 2-20 (step 3). Adding Contacts to Your Local Contact Directory From a Corporate Directory You can save any contact listed in your Corporate Directory (if it is set up on your phone) to your local Contact Directory.
User Guide for the Polycom SoundStation IP 7000 Phone 3. Press the View soft key. The Contact screen displays. 4. To save the contact to the local Contact Directory, press the Save soft key. “Saved” displays on the screen. Only the first name, last name, and phone number are saved. If the contact already exists in your local Contact Directory, “Contact already exists” displays. 5. Press Note twice to return to the idle screen.
Customizing Your Phone To search for a contact in the local Contact Directory: 1. Press the Dir soft key, and then select Contact Directory. The Directory screen displays. 2. Press the Search soft key. Then, enter the first few characters of the contact’s first or last name, and then press the Search soft key again. The Directory Search screen displays a list of successful matches. 3. Scroll to the contact you are searching for. From this screen, you can dial, edit, or delete the contact. 4.
User Guide for the Polycom SoundStation IP 7000 Phone To search for a contact in the Corporate Directory: 1. Press the Dir soft key, and then select Corporate Directory. The Corporate Directory search screen displays. Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen.
Customizing Your Phone The Advanced Find screen displays. Enter your search criteria, and then press the Submit soft key. The screen displays any successful matches. Note If you want to erase all your search criteria and enter new criteria before you submit your search, press the Clear soft key. 3. Press twice to return to the idle screen. Updating Contacts in Your Local Contact Directory You can update information for contacts in your local Contact Directory.
User Guide for the Polycom SoundStation IP 7000 Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Update the contact information. For information on the fields you can update, see Adding Contacts Manually on page 2-20 (step 3). 5. Press the Save soft key. 6. Press twice to return to the idle screen. Deleting Contacts From Your Local Contact Directory You can delete contacts from your local Contact Directory. You cannot delete contacts from your Corporate Directory.
Customizing Your Phone 3. Press the Delete soft key. The contact is deleted from the directory. 4. Press twice to return to the idle screen. Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from your Corporate Directory (if this is set up on your phone). To place a call to a contact from your Local or Corporate Directory: 1. Press the Dir soft key, and then select Contact Directory or Corporate Directory. 2.
User Guide for the Polycom SoundStation IP 7000 Phone Rejecting Calls You can customize your phone so that incoming calls from a particular person are immediately sent to your voice mail system. (If you do not have a voice mail system set up, the call will still ring on your phone.) Note Rejecting calls is not available on shared lines. To send incoming calls from a particular contact directly to voice mail: 1. Press the Dir soft key, and then select Contact Directory. The Directory screen displays. 2.
Customizing Your Phone Diverting Calls You can customize your phone so that incoming calls from a particular person are transferred directly to a third person. To divert incoming calls from a contact to a third person: 1. Press the Dir soft key, and then select Contact Directory. The Directory screen displays. 2. Scroll to the contact for whom you want to transfer calls. You can use the * key to Page Up and the # key to Page Down. 3. Press the Edit soft key. The Edit Contact screen displays. 4.
User Guide for the Polycom SoundStation IP 7000 Phone Understanding Shared Lines Note Shared lines is an optional feature that your system administrator sets up. Your system may not support it. For more information, contact your system administrator. If two phones share a line, an incoming call to one number will cause both phones to ring. The call can be answered by either phone, but not both. If your phone shares a line, a shared line icon that is half black and half grey displays on the screen.
3 Using the Basic Features of Your Phone Your SoundStation IP 7000 conference phone is designed to be used like a regular conference phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, conduct a multi-participant conference call, or perform other basic and more advanced functions. At any time, at most one active call may be in progress on your phone. The active call is the one that has audio associated with it.
User Guide for the Polycom SoundStation IP 7000 Phone Placing Calls Note If your phone is connected to a Polycom HDX system, see Using the Phone When it is Connected to a Polycom HDX System on page 4-7. When you place a call, different soft keys display and options apply. You can place a call off-hook (with a dial tone) or on-hook (without a dial tone). If you place a call off-hook, you can dial a contact using an IP address or URL, if this feature is enabled for your phone.
Using the Basic Features of Your Phone To place a call off-hook (to dial a phone number, IP address, or URL): Note Placing a call using an IP address or URL may not be enabled for your phone. For more information, see your system administrator. 1. Press or the New Call soft key. The Enter number screen displays. 2. Do one of the following: — To dial a phone number, enter the phone number of the person you want to call. — To dial an IP address: a Press the URL soft key.
User Guide for the Polycom SoundStation IP 7000 Phone — To dial a URL: a Press the URL soft key. The (123) Enter number screen displays. b Press the ABC soft key. The (ABC) Enter number screen displays c Enter the URL of the person you want to call. To enter the letters that display on a number key, press the number key one or more times. For example, to enter “a,” press once. To enter “c,” press three times quickly. To enter “.
Using the Basic Features of Your Phone Note Instead of entering a phone number from memory, you can access call lists, directories, and speed dial lists to display and dial the number for you. • • • To access a call list, press the Left, Right, or Down scroll key to access the received, placed, or missed calls list. Scroll to the call you want to dial, and then press the Dial soft key. For more information, see Using Call Lists on page 2-14.
User Guide for the Polycom SoundStation IP 7000 Phone 2. Do one of the following: — Enter the speed dial index number. or — If the contact you want to call is not already highlighted, scroll to the contact, and then press the Dial soft key. The call is placed. Answering Calls To answer a call: >> Press or the Answer soft key. The LEDs blink green when the phone rings. Note • To ignore incoming calls, press the Reject soft key (for private lines) or the Silence soft key (for shared lines).
Using the Basic Features of Your Phone Muting the Microphone To mute the microphone: >> During a call, press . The LEDs glow red, and the mute icon, , displays on the phone screen. The other person (or people) cannot hear you. You can still hear all other people while Mute is enabled. To turn off the Mute feature, press again. To mute the microphone if you use extension microphones: >> Press on the phone or the button on the top of an extension microphone.
User Guide for the Polycom SoundStation IP 7000 Phone To redial a previously dialed number: 1. Press the Dir soft key, and then select Call Lists > Placed Calls. The Placed Calls screen displays. 2. Scroll to the number you want to redial, and then press or the Dial soft key. Holding and Resuming Calls To hold a call: >> During a call, press the Hold soft key. The LEDs blink red to indicate that a call is on hold. Note You cannot end a call that is on hold. You must resume the call first.
Using the Basic Features of Your Phone Hosting Conference Calls You can create a conference with up to two other people using the phone’s local conference feature. To quickly set up a conference, you can use the Join soft key to create a conference between an active call and a call on hold. The conference management feature allows you to view and manage each participant in the conference call. From the Manage Conference screen, you can mute, hold, and remove individual participants.
User Guide for the Polycom SoundStation IP 7000 Phone Setting Up a Conference Using the Conference Key or Soft Key To set up a conference using the Conference key or soft key: 1. Call the first person. See Placing Calls on page 3-2. 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. The Enter number screen displays.
Using the Basic Features of Your Phone Setting Up a Conference With an Active Call and a Call on Hold If you are currently in an active call, and you have another call on hold, you can create a conference call between the active call, the call on hold, and yourself, by pressing the Join soft key. To set up a conference call with an active call and a call on hold: >> If you have an active call and a call on hold, press the Join soft key. The Active:Conference screen displays.
User Guide for the Polycom SoundStation IP 7000 Phone To manage a conference: >> From the Active:Conference screen, press the Manage soft key. The Manage Conference screen displays. From the Manage Conference screen, you can scroll to a conference participant and manage the participant’s conference participation, or end the conference call. You can access the following soft keys from the Manage Conference screen: • Hold—Puts a selected participant on hold.
Using the Basic Features of Your Phone The following figure shows the far mute feature applied to James Smith. The “far mute” icon displays next to his name, and the UnMute soft key appears. The muted participant can hear all participants, but no participant can hear the muted participant. If you press instead of the Far Mute soft key, all other participants can hear each other, but they cannot hear you. When you press glow red. , the LEDs To un-mute the participant, press the UnMute soft key.
User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows James Smith on hold. The “on hold” icon displays next to his name, and the Resume soft key appears. The held participant cannot hear any participants and no participant can hear the held participant. To return the participant to the conference, scroll to the participant, and then press the Resume soft key.
Using the Basic Features of Your Phone Obtaining Information About Conference Call Participants You can display information about a conference call participant, such as their name and number, or if they are on hold. To display information about a conference call participant: 1. From the Manage Conference screen, scroll to the participant whose information you want to obtain. 2. Press the Info soft key. The Participant Info screen displays. 3.
User Guide for the Polycom SoundStation IP 7000 Phone The Hold:Conference screen displays. The other participants in the conference call are placed on hold. From the Hold:Conference screen, you can do the following: • To resume the conference call, press the Resume soft key. The Active:Conference screen will display again. • To place a call to a new person, press the New Call soft key. The conference remains on hold, and the new call becomes the active call.
Using the Basic Features of Your Phone Transferring Calls A call can be transferred in one of three ways: • Consultative transfer—You have the option of either talking to the person to whom you are transferring the call, or you can choose not to talk to the person, and complete the transfer when you hear the person’s ring-back sound. — Performing a Consultative Transfer on page 3-17.
User Guide for the Polycom SoundStation IP 7000 Phone 3. When you hear the ring-back sound, press the Transfer soft key. The transfer is complete. If you want to talk privately to the person to whom you are transferring the call before the transfer is complete, wait until the person answers the call, talk to the person, and then press the Transfer soft key. You can cancel the transfer before the call connects by pressing the Cancel soft key.
Using the Basic Features of Your Phone 3. Place a call to the person to whom you want to transfer the call. See Placing Calls on page 3-2. (If you want to cancel the transfer (before the call is placed), and return to the original call, press the Cancel soft key.) The call automatically transfers to the person you specified. Forwarding Calls Note Your company’s settings may override this feature. For more information, contact your system administrator. Call forwarding is not available on shared lines.
User Guide for the Polycom SoundStation IP 7000 Phone 2. Scroll to the forwarding type you want, and then press Select. The options are: — Always—To forward all incoming calls. — No Answer—To forward all unanswered incoming calls. — Busy—To forward calls that arrive when you are already in a call. 3. Do one of the following: — If you selected Always, enter a number to forward all incoming calls to.
Using the Basic Features of Your Phone Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings. To forward an incoming call to another extension: 1. While your phone rings, press the Forward soft key. The Call Forwarding screen displays. 2. Enter the phone number to forward the incoming call to. Your phone displays the last number you forwarded calls to (either statically or dynamically).
User Guide for the Polycom SoundStation IP 7000 Phone To enable and disable Do Not Disturb: 1. Press , and then select Features. The Features screen displays. If Do Not Disturb is not highlighted, scroll to it. 2. To toggle Do Not Disturb on and off, press Select. When you enable Do Not Disturb, a flashing icon, top left of the screen. , displays at the When you disable Do Not Disturb, the registered line icon, , displays instead. 3. Press to return to the idle screen.
Using the Basic Features of Your Phone To update a speed dial entry in your local Contact Directory: 1. Press the Dir soft key, and then select Contact Directory. The Directory screen displays. 2. Scroll to the user’s entry, and then press the Edit soft key. The Edit Contact screen displays. 3. Scroll to Speed Dial Index, and then update the speed dial index number. Use the << soft key to update an existing entry. You can assign any unused speed dial index number from 1 to 99.
User Guide for the Polycom SoundStation IP 7000 Phone Using Voice Mail Note Voice mail is an optional feature that your system administrator sets up. Your system may not support it. For more information, contact your system administrator. Screen options may vary with your application. Voice mail may be accessible with a single key press. Contact your system administrator about this option. Your voice mail is saved in a centralized location and may be accessed from your phone.
4 Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of your SoundStation IP 7000 conference phone. If you require additional information or assistance with these features, contact your system administrator. For information on the basic features of your phone, refer to Chapter 3, Using the Basic Features of Your Phone.
User Guide for the Polycom SoundStation IP 7000 Phone If you connect your computer calling application or mobile phone to your conference phone when your conference phone is idle, the computer or mobile audio automatically becomes the active call, and you immediately hear any audio associated with the mobile phone or computer calling application. The following figure shows the conference phone screen if the conference phone is idle and you connect your computer calling application or mobile phone to it.
Using the Advanced Features of Your Phone The computer or mobile audio automatically becomes the active call, and you can hear any audio associated with the computer calling application or mobile phone. If there isn’t any audio, you can wait for a call, answer it from your computer calling application or mobile phone interface, and then listen to the audio on your conference phone.
User Guide for the Polycom SoundStation IP 7000 Phone The conference phone screen shows a computer or mobile audio source. The LEDs blink green to indicate the audio source. 2. Do one of the following: — If the conference phone has an active call, press the Hold soft key. The active call is placed on hold, and the computer or mobile audio becomes the active call. or — If the conference phone has a call on hold, press the Accept soft key. The computer or mobile audio becomes the active call.
Using the Advanced Features of Your Phone Ending Computer or Mobile Audio To remove the computer or mobile audio source, disconnect the Computer Calling Cable or Mobile Phone Cable from the conference phone. If you want to keep the connection for future computer or mobile audio calls, end the call from your computer or mobile phone, but do not remove the Computer Calling Cable or Mobile Phone Cable.
User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows the Join soft key that displays when there is an active conference call and an incoming computer or mobile audio source. You manage conference calls with computer or mobile audio just as you do with other phone calls. For detailed information on setting up conferences using the Confrnc and Join soft keys, as well as managing conference calls, see Hosting Conference Calls on page 3-9.
Using the Advanced Features of Your Phone Using the Phone When it is Connected to a Polycom HDX System Note This section describes how to use your phone when it is connected to a Polycom HDX system. For detailed information on how to use a Polycom HDX system, see the Polycom HDX documentation at www.polycom.com/videodocumentation. You can connect your phone to a Polycom HDX system that runs software version 2.5 or later. Your phone must run SIP application 3.1.1 or later.
User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows a video call to Jacklyn Smith. The following figure shows an active conference call in which one participant is connecting with video. Placing Calls When Your Phone is Connected to a Polycom HDX System You can place a call when your phone is idle, when you have an active call, or when you have a call on hold.
Using the Advanced Features of Your Phone To place a call when you don’t have any active calls: 1. Do one of the following: — Press . The message “Video or Phone Call?” displays. To place a video call, press the Video soft key. To place an audio-only call, press the Phone soft key. or — To place a video call, press the Video soft key. To place an audio-only call, press the Phone soft key. 2. Do one of the following: — To enter a phone number, enter the number of the person you want to call.
User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows a video call to Jacklyn Smith. Placing Calls When You Have an Audio-Only Call on Hold Note Only audio-only calls can be on hold. Video calls cannot be on hold. When an audio-only call is on hold, you can place a separate audio-only call or video call without setting up a conference. When the call is placed, the phone will display the call on hold and the active call.
Using the Advanced Features of Your Phone Placing Calls When You Have an Active Audio-only Call or a Video Call If you place a call when you have an active audio-only call or video call, you automatically create a conference between yourself, the active call or video call, and the new person you call. For more information, see Setting Up Conferences on page 4-14. If you have an active audio-only call, you can choose not to create a conference.
User Guide for the Polycom SoundStation IP 7000 Phone To answer an incoming call when you have a call on hold: >> Press or the Answer soft key. The following figure shows a video call and an audio-only call on hold. If you want to create a conference between the call on hold (audio-only) and an active audio-only or video call, scroll to either call, and then press the Join soft key.
Using the Advanced Features of Your Phone Ending Calls When Your Phone is Connected to a Polycom HDX System To end a call: >> Scroll to the call, and then press or the End Call soft key. To end a call on hold, scroll to the call on hold, press the Resume soft key, and then press or the End Call soft key. To end a call to a conference call participant, see Managing Conferences on page 4-16. Holding Calls When Your Phone is Connected to a Polycom HDX System You cannot place video calls on hold.
User Guide for the Polycom SoundStation IP 7000 Phone Hosting Conference Calls When Your Phone is Connected to a Polycom HDX System You can create a conference with up to two other people that connect by audio only and a multiple number of sites that connect by video (the exact number of video calls you can add is determined by your system setup). At most, a conference call can have two audio-only calls and multiple video calls. The following figure shows a video conference.
Using the Advanced Features of Your Phone To set up a conference using the Add Phone or Add Video soft keys: 1. Call the first person. See Placing Calls When Your Phone is Connected to a Polycom HDX System on page 4-8. The following figure shows a video call to Jacklyn Smith. 2. Place a call to the second person: a To place a video call, press the Add Video soft key. To place an audio-only call, press the Add Phone soft key. b Enter the number of the phone, and then press the Dial soft key.
User Guide for the Polycom SoundStation IP 7000 Phone To create a conference using the Join soft key: >> If you have an active audio-only or video call or conference, and an audio-only call or conference on hold, scroll to either call, and then press the Join soft key. An active conference is created. Handling Active Conferences You handle active audio-only and video conferences differently.
Using the Advanced Features of Your Phone Controlling Volume and Muting Calls When Your Phone is Connected to a Polycom HDX System When your phone is connected to a Polycom HDX system, all audio-only calls and conferences use your phone’s speaker. Any video calls (or conference calls that connect to at least one video endpoint) use the Polycom HDX system’s speaker. As well, your phone (and attached external microphone, if applicable) act as the microphone for all calls.
User Guide for the Polycom SoundStation IP 7000 Phone Handling Multiple Call Appearances When Your Phone is Connected to a Polycom HDX System When your phone is connected to a Polycom HDX system, the following applies: • You cannot place video calls (or conferences) on hold. Therefore, you cannot have multiple video call (or conference) appearances. • Your phone can handle up to eight audio-only call appearances, or seven audio-only appearances (on hold) and one video call appearance.
Using the Advanced Features of Your Phone If three or more calls are taking place, the phone displays a counter at the top right of the screen. For example, in the following figure, “1/3” indicates that the call to John is the first one out of a total of three. To select the other two calls, press the Up or Down scroll keys. Using Buddy Lists Note Monitoring the status (presence) of contacts in a buddy list is an optional feature that your system administrator enables. Your system may not support it.
User Guide for the Polycom SoundStation IP 7000 Phone Updating Presence Settings Your presence setting indicates your status (either online, busy, be right back, away, on the phone, out to lunch, or offline). Update your presence setting so that other users can monitor your status from their phones. To change your presence setting: 1. Do one of the following: — Press , and then select Features > Presence > My Status. or — Press the MyStat soft key. The My Status screen displays. 2.
Using the Advanced Features of Your Phone Selecting Contacts to Monitor Select the contacts whose presence you want to monitor by updating the contacts in your buddy list. You add contacts to your buddy list from your local Contact Directory. Note If your call server is Microsoft Office Live Communications Server 2005, see Integrating With Microsoft Office Live Communications Server 2005 on page 4-25. To update your buddy list: 1. Press the Dir soft key, and then select Contact Directory.
User Guide for the Polycom SoundStation IP 7000 Phone 4. Scroll to Watch Buddy, and then press the Right or Left scroll key to choose Enabled or Disabled. When Watch Buddy is enabled, the contact is added to your buddy list and you can monitor the contact’s status. When Watch Buddy is disabled, the contact is removed from your buddy list and you cannot monitor the contact’s status. The default for Watch Buddy is Disabled. 5. Press the Save soft key. 6. Press twice to return to the idle screen.
Using the Advanced Features of Your Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Scroll to Block Buddy, and then press the Right or Left scroll key to choose Enabled or Disabled. When Block Buddy is enabled, the contact cannot watch your status. The contact will display in your Blocked List. When Block Buddy is disabled, the contact can watch your status. The contact will display in your Watcher List. The default for Block Buddy is Disabled. 5. Press the Save soft key. 6.
User Guide for the Polycom SoundStation IP 7000 Phone 2. Scroll to the contact, and then press the Unblock soft key. 3. Press to return to the idle screen. The contact can now watch your phone. The contact will display in your Watcher List. (To view your Watcher List, see Blocking Contacts From Viewing Your Status on page 4-22.
Using the Advanced Features of Your Phone Integrating With Microsoft Office Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Office Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint conferences.
User Guide for the Polycom SoundStation IP 7000 Phone Restarting the Phone . Note If your phone malfunctions, you may be able to restore normal operation without restarting it. Before you restart your phone, contact your system administrator. Periodically, you may need to restart your phone so your phone can accept a new configuration. Note Call lists are automatically cleared when you restart your phone. To restart the phone: 1. Press , and then select Settings > Basic > Restart Phone.
5 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 7000 conference phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take.
User Guide for the Polycom SoundStation IP 7000 Phone Power and Startup Symptom Problem Corrective Action The display shows: The network cable is not properly connected. Verify that the network cable is properly connected: “Network Link is Down” 5-2 • Check the cable termination at the switch or hub (furthest end of the cable from the phone). • Check that the switch or hub is operational (flashing link/status lights). • Press the Menu key, and then select Status > Network > Ethernet.
Troubleshooting Your Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the phone does not respond. Try the following: • Check for a response from other feature keys. • Place a call to the phone from a known working telephone. Check for display updates. • Check if the LAN port is active or inactive. Press the Menu key, and then select Status > Network > Ethernet. From the Ethernet screen, scroll to LAN port and verify that it is Active.
User Guide for the Polycom SoundStation IP 7000 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The phone is not in an active state. Try the following: The display shows: “Network Link is Down” 5-4 The network cable is not properly connected. • Press the keys more slowly. • Call the phone to confirm that inbound call display and ringing is normal.
Troubleshooting Your Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the phone. Verify that power is correctly applied to the phone: There is no audible ringing. Ring setting or volume is low. • Check that the display is illuminated. • Ensure the network cable is inserted properly on the underside of the phone. (Try unplugging and re-inserting the cable.
User Guide for the Polycom SoundStation IP 7000 Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the phone. Verify that power is correctly applied to the phone: The display is incorrect. The display has bad contrast. The display is flickering. • Check that the display is illuminated. • Ensure the network cable is inserted properly on the underside of the phone. (Try unplugging and re-inserting the cable.
Troubleshooting Your Phone Productivity Suite Symptom Problem Corrective Action You are trying to access one of the following features, but it is not available on your phone: The license is not installed on your phone or it has expired. Do the following: • Corporate Directory • Managing Conferences 1. Press the Menu key, and then select Status > Licenses. 2. Using the arrow keys, verify that the feature you want to use has a valid license.
User Guide for the Polycom SoundStation IP 7000 Phone 5-8
Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide for the Polycom SoundStation IP 7000 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class A Digital Device or Peripheral Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
User Guide for the Polycom SoundStation IP 7000 Phone Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. This product is rated 48Vdc, 0.375A.
Index Symbols # key, page down shortcut 1–7 * key, page up shortcut 1–7 Numerics 2.
User Guide for the Polycom SoundStation IP 7000 Phone contacts adding to contact directory 2–20 blocking and unblocking 4–22 calling 2–29 deleting 2–28 managing 2–17 monitoring 4–21 searching for 2–24 setting ring tones for 2–9 updating 2–27 viewing in contact directory 2–18 viewing in corporate directory 2–18 Content soft key 4–17 content, showing 4–17 contrast, adjusting for screen 2–5 corporate directory accessing 2–18 managing 2–17 and Polycom HDX system 4–11 saving search results for 2–19 searching fo
Index N numbers, entering 1–8 O off-hook calls 3–2 on-hook calls 3–2 P placed calls list 2–14 placing calls 3–2, 4–8 Polycom HD Voice technology, about 1–5 Polycom HDX system, using with phone 4–7 power issues, troubleshooting 5–2 presence settings 4–20 productivity suite 5–7 R received calls list 2–14 recording devices 2–12 redial key, about 1–5 redialing numbers 3–7 Reject soft key 2–30, 3–6 rejecting calls 2–30, 3–6, 4–13 restarting the phone 4–26 ring tone, updating for contacts 2–8 ringer volume, adju
User Guide for the Polycom SoundStation IP 7000 Phone Index – 4
End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc. in the rest of the world (collectively, “Polycom”).
2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed materials, and any copies of the Software Product are owned by Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty provisions.
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. 6.2 Warranties Exclusive.
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law.
