® SoundPoint IP 300/301 SIP User Guide SoundPoint® IP 300/301 SIP 1.
Contents Introduction ............................................... 1 Parts List ................................................... 1 Installing SoundPoint® IP 300/301 SIP .......... 2 Connecting Network and Power Source ................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base.................................................................3 Features .................................................... 4 Key Descriptions ......................
Voice Mail ............................................................................16 Distinctive Ringing / Call Treatment .....................................16 Phone Reboot ......................................................................17 Optional Features ..................................... 17 Text Messaging ....................................................................17 Presence / Status / Buddy Lists ...........................................18 Troubleshooting ....................
Introduction Thank you for choosing the SoundPoint® IP 300/301 SIP. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide you will find everything you need to quickly use your new phone.
Installing SoundPoint® IP 300/301 SIP The SoundPoint® IP 300/301 SIP User Guide includes regulatory compliance information that your system administrator should review and can also be found at: www.polycom.com This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint® IP 300/301 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator.
Connecting the Handset and Optional Headset 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. (Optional) For information on headsets, please visit www.polycom.com and choose the Support link. Attaching the Base 1. Place all cords in the recessed area above the modular jacks as shown. 2.
Features Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your phone. Soft Keys The screen will display labels for these keys, to identify their context-sensitive functions. Display Control Keys Use the arrow keys to scroll through the displayed information.
Key Descriptions Feature Key Description Sel Sel Sel Sel Mutes audio transmission locally during calls. Sel Sel Allows users to place and receive calls through an optionally conDel Del nected headset. Directories Sel Sel Directories Sel Sel Services Services Directories Line or Speed Dial keys. Call Lists DelDel Call Lists Services Scrolls through menu options.
Using SoundPoint® IP 300/301 SIP Placing a Call Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number, During a call, users can alternate between handset or headset modes by pressing the key, or picking Conference Directories up the handset. OR Dial by SIP URL or IP† address: Selobtaining dial tone press Name Sel • After • Enter URL or IP (press * for “.” and # for “@”) • Press Send to complete the call.
1 4 HI Answering a Call Services Menu Using the Handset: Call Lists Pick up the handset. 1 Buddy Status 2 ABC DEF DEF JKL MNO GHI 5 JKL MNO PQRS TUV WXYZ PQRS TUV WXYZ Using the Headset: * OPER 0 # GHI Incoming calls may be ignored Messages by pressing the Reject soft key or Do Not Disturb during ringing. Note that Do Not Disturb stays active when the call is dropped and will Hold so until toggled off.
3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # Del Del Menu Directories Menu General Key Use Services Messages 1 2 3 Do Not Disturb ABC DEF To 1navigate menus and to enter data, these are useful tips: 2 through 3 Do Not Disturb 5 6 Transfer ABC DEF 4 GHI JKL MNO 4. To enter text using the dial pad, 41. Use 5 6 Sel and or the 7 Redial 88 99 Hold GHI JKL MNO 7 Next and Prev soft keys to scroll PQRS TUV WXYZ press the number keys one or more 88 99 Hold Hold 77 times.
Transferring a Call 3. Press the Trnsfr soft key again to complete the transfer. This can be done as soon as the ringback sound is heard or you can wait until the third party answers and talk to them before completing the transfer. Press the Split soft key to put the first call on hold and keep the second call as the active call. Transfer may be cancelled during establishment by pressing the Cancel soft key. The original call is resumed. 1.
Directories Conference Services Call Lists Buddy Status My Status Redial 1 Buddy Status 4 GHI My Status Redial GHI 2 3 ABC DEF ABC DEF 5 JKL MNO JKL MNO Do Not Disturb 6 TUV PQRS Press Redial to dial the last call 77 placed 88 from your phone. PQRS TUV 99 WXYZ Hold WXYZ To redial another previously dialed number, 0 OPER press the Menu soft key, and select Features, Call Lists, then Placed Calls. * Messages OPER # You will see a list of previously placed calls.
Sel Menu Messages Do Not Disturb Del Press Do Not Disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the display indicates that Do Not Menu Disturb isHold on. 1 CallsABCreceived DEF while Do Not Disturb is Messages 2 are3logged in the Missed Call enabled list. 4 To turn off Do JKL MNO Not Disturb, press 5 6 again.
Sel Sel Display Contrast Del To adjust the contrast on the display to a level: Del Directories comfortable Conference Services 3 Call Lists DEF DEF 6 Buddy Status MNO 1 MNO 99 WXYZ 2 WXYZ Redial # Ring Type Sel Hold 4 GHI Messages 3 ABC DEF JKL 5 MNO JKL MNO GHI My Status 3. Press the Ok or Cancel soft keys to accept or cancel changes. Menu 4. Press or the Exit soft key to return to the idle display. Menu 1. Press . Select Settings followed by Basic, Contrast. 2.
Contact List Sel In addition to a directory of missed, placed, or received calls, the phone can store a local directory of 200 or more contacts*. Users can add, delete, edit, dial, or search for any contact in this list through just a few key strokes. Del To add or edit a contact: 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # 4. Enter the Contact number. This is a required field and it must be unique (not already in the directory). 5. Speed Dial Index, Ring Type and Divert Contact may be left blank. 6.
Speed Dial Sel Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. If a line key is unassigned to a line, it can act as a speed dial key for the first speed dial entry. When a new entry is added to theDelContact List, it is automatically assigned the next available speed dial index. To change a Speed Dial assignment: 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # Menu , select Features and 1. Press Contact List.
Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line. In the example shown, there is in an outbound call with Bob Smith. The second diagram shows an incoming call from Jim Green. To answer this incoming call, put the original call on Hold or press the key to access the new call.
Voice Mail Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of theSelphone and optionally a visual notification on the display. A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. Individual line indicators reflect voice messages left on that line (useful if mulDel tiple lines are in use). 3 DEF DEF 6 MNO MNO To listen to voice messages: 1.
Phone Reboot Periodically, the phone may require a user reboot. Reasons Sel for this include accepting a new configuration or new software. There are two ways to reboot the phone: 3 DEF DEF 6 MNO MNO 99 ► Simultaneously press and hold the Do Del Not Disturb, Hold, and Volume keys (highlighted in the diagram) for more than 3 seconds Menu ► Press and select Settings, Advanced, Restart Phone (the user Messages password is required to access this menu).
Del 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # To send a text message: Menu 1. Press and select Features, Messages, Instant Messages. Messages 2. (Optional) If multiple lines are in use, first select from which line to Do Not Disturb send the message. 3. Press the New soft key. 4. Enter the desired extension or SIP URL. Press Hold the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes. 5. Press the Select soft key to choose from various pre-scripted short messages.
5. Choose Blocked List to see which phones you have blocked from monitoring your status. Press the Unblock soft key to unblock a contact. 4. Choose Watcher List to see which phones are currently monitoring your status. Press the Block soft key to block a watcher. The software running on the phone is compatible with Windows™ and MSN Messenger™ for peer-to-peer presence and instant messaging.
Troubleshooting No Dial-Tone Verify if dial tone is present on any other audio paths: Verify power is correctly applied to the SoundPoint® IP 300/301 SIP phone: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using in-line powering, check that the switch is supplying power to the phone (contact your system administrator).
No Audio on Headset Verify correct connections: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. Sel No Response from Feature Key Presses Conference Directories Verify phoneServices is in active state: • Make a call to the phone to check Call Lists for inbound call display and ring1 try2 to 3 ing asBuddynormal.
Safety and Compliance Part 15 Rules 2. This device must accept any interferences received, including interference that may cause undesired operation. This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundPoint® IP 300/301 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 89/336/ EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: • • • • Failure to follow Polycom’s installation, operation, or maintenance instructions. Unauthorized product modification or alteration. • Unauthorized use of common carrier communication services accessed through the product.
OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLY- COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. Disclaimer sions may be limited in their application to you.
AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. ITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ©2005 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11319-001 Rev.
