Polycom® RMX® 1500/2000/4000 Getting Started Guide for Audio Only Version 7.
Trademark Information Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. © 2010 Polycom, Inc.
Regulatory Notices United States Federal Communication Commission (FCC) Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Regulatory Notices Chinese Communication Certificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07
Polycom RMX 2000/4000 Getting Started Guide for Audio Only Table of Contents System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 RMX 1500/2000/4000 ............................................................................ 1-1 System Capacities ................................................................................... 1-3 RMX Audio Only Main Features ......................................................... 1-6 Scheduling Interfaces ...................................
Table of Contents ISDN/PSTN Services ............................................................. 2-4 Unpacking the RMX ....................................................................... 2-5 Unpacking the RMX 1500 ...................................................... 2-5 Unpacking the RMX 2000 ...................................................... 2-5 Unpacking the RMX 4000 ......................................................
Polycom RMX 2000/4000 Getting Started Guide for Audio Only List Pane ........................................................................................... 3-7 RMX Management ......................................................................... 3-7 Status Bar ......................................................................................... 3-7 System Alerts .......................................................................... 3-8 Participant Alerts ....................................
Table of Contents SIP Participants ..................................................................... 3-47 ISDN/PSTN Participants .................................................... 3-47 Connecting to a Polycom Conference from an Outlook Meeting Invitation ................................................................ 3-48 Entry Queue Access ..................................................................... 3-49 H.323 Participants ................................................................
Polycom RMX 2000/4000 Getting Started Guide for Audio Only Conference Control Using DTMF Codes .................................. 3-76 Requesting Help ................................................................... 3-78 Appendix A - Glossary . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents vi
1 System Overview This Getting Started Guide provides information on the installation and basic operation of your RMX system.
Chapter 1-System Overview The RMX unit has, in addition, been designed in compliance with IETF (Internet Engineering Task Force) – a large open international community of network designers, operators, vendors, and researchers concerned with the evolution of the Internet architecture and the smooth operation of the Internet.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only The Polycom RMX 1500/2000/4000 unit can be controlled via the LAN, by the RMX Web Client application, using Internet Explorer R installed on the user’s workstation or the RMX Manager application. The RMX Manager can control several RMX units (RMX 1500, RMX 2000 and RMX 4000). For more information about the RMX Manager, see "RMX Manager Application” on page 17-1.
Chapter 1-System Overview Table 1-1 System Functions and Capacities (Continued) RMX 1500 RMX 2000 RMX 4000 System Functions MPMx MPM MPM + MPM x MPM+ MPMx Maximum number of Entry Queues 40 40 40 40 80 80 Maximum number of Profiles 40 40 40 40 80 80 Maximum number of Conference Templates 100 80 200 200 200 200 Maximum number of SIP Factories 40 40 40 40 80 80 Maximum number of IP Services 1 1 1 1 1 1 Maximum number of ISDN Services 2 2 2 2 2 2 Maximum numb
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Table 1-1 System Functions and Capacities (Continued) RMX 1500 RMX 2000 RMX 4000 System Functions MPMx MPM MPM + MPM x MPM+ MPMx Maximum number of gateway profiles 40 40 40 40 80 80 Maximum number of Reservations (Internal Scheduler) 2000 2000 2000 2000 4000 4000 1-5
Chapter 1-System Overview RMX Audio Only Main Features The Polycom RMX conferencing system offers a comprehensive range of capabilities for audio conferencing: Scheduling Interfaces Conferences can be started immediately or scheduled in advance on the Polycom MCU by means of the following applications: • Windows-based RMX Manager • Browser-based Web Client • Microsoft Outlook using the Polycom Conferencing for Microsoft Outlook add-in • Polycom CMA application • Polycom DMA application Conferenc
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only IVR-Enabled Conferencing Interactive Voice Response (IVR) is a software module that automates the connection process and lets participants perform various operations during ongoing conferences. The participants use their endpoints’ keypads and remote control to interact with the conference’s menu-driven scripts using DTMF codes.
Chapter 1-System Overview • Meeting Rooms – set up once, use many times. Meeting Rooms are saved in memory (using no resources) and can be activated as many times as needed. • Ad Hoc Entry Queue – no setup, a new conference can be created when a user dials in and enters a conference ID that is not being used by an existing conference or Meeting Room.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Gateway Using a special Gateway Profile, the RMX can be used as a gateway that provides connectivity across different physical networks such as H.323, SIP, ISDN and PSTN. The Gateway also provides connectivity between the ISDN/PSTN endpoints and the DMA. Security • Media Encryption (IP only), available at conference and participant levels, based on AES 128 Media Encryption and DH 1024 Key Exchange standards.
Chapter 1-System Overview Conference Management and Monitoring Features The Polycom RMX 1500/2000/4000 Web Client provides capabilities for management and monitoring of participants and conferences, including the following: • Automatic termination of idle (no participants) conferences. • Automatic extension of conference duration. • Control of listening and broadcasting audio volume for individual participants. • Auto Gain Control (AGC) noise and audio volume regulation for individual participants.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Card Configuration Modes Two Card Configuration Modes are supported: • MPM Mode – Supported with MPM cards on the current, and all previous RMX versions. Applicable to RMX 2000 only. • MPM+ Mode – Supported from Version 4.0, with MPM+ cards installed in the RMX 2000 and RMX 4000. It offers: • — Two Video/Voice Resource Capacity resource allocation modes for increased control over system resource allocation.
Chapter 1-System Overview Workstation Requirements The RMX Web Client and RMX Manager applications can be installed in an environment that meets the following requirements: • Minimum Hardware – Intel® Pentium® III, 1 GHz or higher, 1024 MB RAM, 500 MB free disk space. • Workstation Operating System – Microsoft® Windows® XP, Vista® • Network Card – 10/100 Mbps. • Web Browser - Microsoft® Internet Explorer® Version 6 or higher. .Net Framework 2.0 is required and installed automatically.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only The Security tab is displayed.
Chapter 1-System Overview 2 Clear the Enable Protected Mode check box for each of the following tabs: — Internet — Local intranet — Trusted sites 1-14
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3 After successful connection to RMX, the Enable Protected Mode check boxes can be selected to enable Protected Mode for the following tabs: — Internet — Local intranet Internet Explorer 8 Configuration When using Internet Explorer 8 to run the RMX Web Client or RMX Manager applications, it is important to configure the browser according to the following procedure.
Chapter 1-System Overview The Internet Options dialog box is displayed with General tab open. 5 1-16 In the Browsing history section, click the Delete button.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only The Delete Browsing History dialog box is displayed. 6 Select the Temporary Internet files and Cookies check boxes. 7 Click the Delete button. 8 The Delete Browsing History dialog box closes and the files are deleted. 9 In the Internet Options dialog box, click the Settings button.
Chapter 1-System Overview The Temporary Internet Files and History Settings dialog box is displayed. 10 Click the View objects button.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only The Downloaded Program Files folder containing the installed Program Files is displayed. 11 Select the CEMAClassLoaderCntl Object file 12 Press the Delete key on the workstation. 13 Close the Downloaded Program Files folder and the Temporary Internet Files and History Settings dialog box. 14 In the Internet Options dialog box, click the OK button to save the changes and close the dialog box.
Chapter 1-System Overview 1-20
2 First Time Installation and Configuration Preparations First Time Installation and Configuration of the Polycom RMX 1500/2000/4000 consists of the following procedures: 1 Preparations: 2 — Gather Network Equipment and Address Information - get the information needed for integrating the RMX into the local network. — Unpack the RMX. — Modify the Management Network parameters on the USB Key. Hardware Installation and Setup 3 — Mount the RMX in a rack. — Connect the necessary cables.
Chapter 2-First Time Installation and Configuration Preparations Gather Network Equipment and Address Information IP Services Preparations Hardware Installation and Setup First Entry Power-up and Configuration The IP addresses and network parameters which enable communication between the RMX, its management application and the conferencing devices are organized in two IP services: • Management Network (Control Unit) • Default IP Service (Conferencing Service) During the First Entry Configuration, th
Polycom RMX 1500/2000/4000 Getting Started Guide IP Network Services Required Information When installing an RMX unit, these default IP addresses must be modified to your local network settings. Therefore it is important that before powering the RMX unit up for the first time, that you obtain the information needed to complete the Local Network Settings section of the table from your network administrator.
Chapter 2-First Time Installation and Configuration Table 2-1 Network Equipment and Address Information (Continued) Parameter Factory Default Media Board IP address (MPM 3) RMX 4000 only – Media Board IP address (MPM 4) RMX 4000 only – Gatekeeper IP address (optional) – DNS IP address (optional) – SIP Server IP address (optional) – Local Network Settings ISDN/PSTN Services The ISDN/PSTN Network Service is used to define the properties of the ISDN/PSTN switch and the ISDN lines running from t
Polycom RMX 1500/2000/4000 Getting Started Guide Unpacking the RMX Unpacking the RMX 1500 To unpack and lift the RMX 1500: 1 When you receive the RMX 1500 packing case, inspect the equipment for damage and verify that the components match the packing slip. 2 Open the top cover of the RMX 1500 packing case and make sure that the Installation Accessories kit contains the power cables and a USB Key. 3 Remove the top cover, lift the RMX 1500 from the package and place it on a flat surface.
Chapter 2-First Time Installation and Configuration Two boxes are placed on the top Stratocell®, labelled: — Installation Accessories. This kit contains the power cables and a Disk-on Key (DOK). — Rack Installation Accessories. This kit contains the accessories for the 19” & 23” racks as follows: Table 2-2 19” & 23” Rack Installation Accessories Package Item ID Description Quantity MEC2474A-L0 Chassis runner for rack installation on the RMX 4000.
Polycom RMX 1500/2000/4000 Getting Started Guide 4 Remove the boxes and top Stratocell® and open the anti-static plastic bag wrapping the RMX. 5 Holding the handle on each side, lift the RMX 4000 from the box, and place it on a flat surface or in a rack. Remove any packaging material prior to positioning the RMX 4000. Attention: Two people are required to lift the MCU out of the box and when installing it in a rack. Write down the RMX’s serial number that is on a sticker on the back of the unit.
Chapter 2-First Time Installation and Configuration Modifying the Factory Default Management Network Settings on the USB Key The USB key contains a text file, lan.cfg, which holds the factory default IP address parameters. These parameters must be modified to your local network settings using the LAN Configuration Utility, also on the USB key. To modify the USB key settings: 1 Take the USB Key from the Installation Accessories kit and insert it into the PC workstation and double-click LanConfigUtility.
Polycom RMX 1500/2000/4000 Getting Started Guide Hardware Installation and Setup The RMX 1500/RMX 2000 unit should be mounted in a 19”rack in a well ventilated area. The RMX 4000 unit can be mounted in a 19” or 23”rack in a well ventilated area. It is important to adhere to the Site Requirements as described in the RMX 1500 & RMX 1500/2000/4000 Hardware Guides, ”Site Requirements” on page 1-3.
Chapter 2-First Time Installation and Configuration Mounting the RMX 1500 in a Rack There are two methods for installing the RMX in a 19” rack: 2-10 • Using rack brackets on the RMX 1500– Install rack brackets, supplied by the rack manufacturer, in the rack. Mount the RMX 1500 on top of the rack brackets. Fasten the RMX to the rack with screws through the four holes in the RMX’s front mounting brackets. • Using a shelf – Install the shelf, supplied by the rack manufacturer, in the rack.
Polycom RMX 1500/2000/4000 Getting Started Guide Connecting Cables on the RMX 1500 To connect the cables: • For the RTM-IP 1500 module: — Connect the Media cable to LAN 2 port. — Connect the Network cables to the MNG (Signaling) port & MNGB (Management Network) port. — (Optional) Connect the Shelf Management cable to the Shelf port. • For the RTM ISDN 1500 module: — Connect the E1/T1 cables to their PRI (1-4) ports.
Chapter 2-First Time Installation and Configuration Installing the RMX 2000 For detailed instructions, precautions and requirements for installing the RMX 2000 refer to the Polycom RMX 2000 Hardware Guide.
Polycom RMX 1500/2000/4000 Getting Started Guide Connecting Cables on the RMX 2000 Do not remove the protective caps from LAN1, LAN3 and ShMG ports. Connect the following cables to the back panel: • Power cable • LAN cable to LAN 2 Port • E1/T1 Cables to PRI Ports E1/T1 PRI Connection LAN 2 Connection Power Cable To maximize conferencing performance, especially in high bit rate call environments, a 1Gb connection is recommended.
Chapter 2-First Time Installation and Configuration Installing the RMX 4000 The following procedures have to be performed to install the RMX 4000 in your site: • Mounting the RMX in a rack • Connecting the RMX 4000 to the power source • Connecting the network (LAN, IP and ISDN) cables to the RMX Mounting the RMX 4000 in a Rack Either place the RMX 4000 on a hard, flat surface such as a desktop or mount it on a 19”/23” rack.
Polycom RMX 1500/2000/4000 Getting Started Guide Connecting the RMX 4000 to the Power Sources The size of the protective earthing conductor & cable should be a minimum of 10AWG. Connect the following power cables to the RMX 4000 back panel: AC Power Supply connections: 1 Insert power cables to each of the three AC Power Entry Modules (PEMs). Power Cables Figure 2-2 RMX 4000 Rear Panel View with AC Power DC Power Supply connections: 1 On the DC Power Rail Modules set the two circuit breakers to OFF.
Chapter 2-First Time Installation and Configuration 3 Remove the transparent plastic caps on the terminal block. 4 Using the two wires of an 10 AWG cable running from the DC power distribution unit, connect the black wire into the -48VDC terminal block and the red wire to the RTN terminal block. • A 10 AWG cable must be used to connect the mains with the RMX 4000 DC Power Rail Model. • • The supply wires for DC version must be terminated using quick connectors. Extension cords may not be used.
Polycom RMX 1500/2000/4000 Getting Started Guide If the unit is rack mounted, the single-point ground on the MCU must be connected to the rack with a single conductor and fixed as to prevent loosening. When using bare conductors, they must be coated with an appropriate antioxidant compound before crimp connections are made. Tinned, solder-plated or silver plated connectors do not have to be prepared in this manner. 6 Replace the transparent plastic caps on the terminal block.
Chapter 2-First Time Installation and Configuration Connecting Cables on the RMX 4000 To connect the cables (AC and DC systems): • RTM-IP 4000: — Connect the Management Network cable to LAN 2. — Connect the Signalling cable to LAN 3. — Connect the Shelf Management cable to LAN 6. • • For each installed RTM LAN - Connect the LAN cable to LAN 2. For each installed RTM ISDN: — Connect the E1/T1 cables to their PRI Ports. — Connect the LAN cable to LAN 1.
Polycom RMX 1500/2000/4000 Getting Started Guide First Entry Power-up and Configuration Preparations Hardware Installation and Setup There are four procedures necessary for setup of the new RMX. It is important that they are performed in the following sequence: 1 First-time Power-up 2 Product Registration. 3 Connection to MCU. 4 Modifying the Default IP and ISDN/PSTN Service Settings (Fast Configuration Wizard).
Chapter 2-First Time Installation and Configuration 2 Power the RMX On. AC System - Turn ON the power by pressing on the power switch located on the rear panel of the RMX 1500/2000/4000. DC System (RMX 4000) - Turn ON the Main that supplies power to the RMX and then turn ON each of the DC power rail modules. The parameters in the lan.cfg file are uploaded from the USB key to the RMX’s memory and applied during the power-up sequence. System power-up sequence may take up to five minutes.
Polycom RMX 1500/2000/4000 Getting Started Guide Procedure 3: Connection to MCU If Windows7™ is installed on the workstation, Protected Mode must be disabled before connecting to the MCU running Version 6.0 software. For more information see ”Windows 7™ Security Settings” on page 1-12. 1 Start the RMX Web Client application on the workstation. a In the browser’s address line, enter the IP address of the Control Unit in the format: http://, as defined in the USB key.
Chapter 2-First Time Installation and Configuration Procedure 4: Modifying the Default IP Service and ISDN/ PSTN Network Service Settings The Fast Configuration Wizard assists in configuring the Signaling Network Service. It starts automatically if no Signaling Network Service is defined. This happens during First Time Power-up, before the service has been defined or if the Signaling Service has been deleted, followed by an RMX restart.
Polycom RMX 1500/2000/4000 Getting Started Guide Fast Configuration Wizard 1 Enter the required IP information in the dialog box.
Chapter 2-First Time Installation and Configuration Table 2-3 Fast Configuration Wizard – IP Signaling Field Description Network Service Name The name Default IP Service is assigned to the IP Network Service by the Fast Configuration Wizard. This name can be changed. Note: This field is displayed in all IP Signaling dialog boxes and can contain character sets that use Unicode encoding. Signaling Host IP Address Enter the address to be used by IP endpoints when dialing in to the MCU.
Polycom RMX 1500/2000/4000 Getting Started Guide 3 Enter the required Routers information in the dialog box. Table 2-4 4 Fast Configuration Wizard – Routers Field Description Default Router IP Address Enter the IP address of the default router. Click Next.
Chapter 2-First Time Installation and Configuration 5 Enter the required DNS information in the dialog box. Table 2-5 Fast Configuration Wizard – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is RMX. DNS Select: • Off – if DNS servers are not used in the network. • Specify – to enter the IP addresses of the DNS servers. Note: The IP address fields are enabled only if Specify is selected.
Polycom RMX 1500/2000/4000 Getting Started Guide 6 Click Next. 7 Select the IP Network Type: H.323, SIP or H.323 & SIP. 8 Click Next. 9 If you selected SIP only, go to Step 13. 10 Enter the required Gatekeeper information in the dialog box.
Chapter 2-First Time Installation and Configuration Table 2-6 Fast Configuration Wizard – Gatekeeper Field Description Gatekeeper Select Specify to enable configuration of the gatekeeper IP address. When Off is selected, all gatekeeper options are disabled. Primary Gatekeeper IP Address or Name Enter either the gatekeeper’s host name (if a DNS Server is used) or IP address. MCU Prefix in Gatekeeper Enter the string with which the MCU registers itself with the gatekeeper.
Polycom RMX 1500/2000/4000 Getting Started Guide 13 Enter the required SIP Server information in the dialog box. Table 2-7 Fast Configuration Wizard – SIP Server Field Description SIP Server Select: • Specify – to manually configure SIP servers. • Off – if SIP servers are not present in the network. SIP Server IP Address Enter either the IP address of the preferred SIP server or its host name (if a DNS server is used).
Chapter 2-First Time Installation and Configuration Table 2-7 Fast Configuration Wizard – SIP Server (Continued) Field Description Transport Type (cont.) The following protocols are supported: • TLS 1.0 • • SSL 2.0 SSL 3.0. 14 Click Next. Enter the required Security information in the dialog box. Table 2-8 Field Description Authentication User Name Enter the conference, Entry Queue or Meeting Room name as registered with the proxy. This field can contain up to 20 ASCII characters.
Polycom RMX 1500/2000/4000 Getting Started Guide The IP Network Service is created and confirmed. 16 Click OK. During the initial RMX setup, if the system detects the presence of the RTM ISDN card, the ISDN /PSTN Network Service definition screens of the Fast Configuration Wizard are enabled. If there is no RTM ISDN card in the RMX or if you do not want to define an ISDN/PSTN Network Service, go to Step 33..
Chapter 2-First Time Installation and Configuration 17 Define the following parameters: Table 2-9 Fast Configuration Wizard – ISDN Service Settings Field Description Network Service Name Specify the service provider’s (carrier) name or any other name you choose, using up to 20 characters. The Network Service Name identifies the ISDN/PSTN Service to the system.
Polycom RMX 1500/2000/4000 Getting Started Guide The PRI Settings dialog box opens. 19 Define the following parameters: Table 2-10 Fast Configuration Wizard – PRI Settings Field Description Default Num Type Select the Default Num Type from the list. The Num Type defines how the system handles the dialing digits. For example, if you type eight dialing digits, the Num Type defines whether this number is national or international.
Chapter 2-First Time Installation and Configuration Table 2-10 Fast Configuration Wizard – PRI Settings (Continued) Field Description Num Plan Select the type of signaling (Number Plan) from the list according to information given by the service provider. Default: ISDN Note: For E1 spans, this parameter is set by the system. Net Specific Select the appropriate service program if one is used by your service provider (carrier). Some service providers may have several service programs that can be used.
Polycom RMX 1500/2000/4000 Getting Started Guide 21 Define the following parameters: Table 2-11 Fast Configuration Wizard – Spans Definition Field Description Framing Select the Framing format used by the carrier for the network interface from the list. • For T1 spans, default is SFSF. • Side For E1 spans, default is FEBE.
Chapter 2-First Time Installation and Configuration The Phones dialog box opens. 23 Click Add to define dial-in number ranges. The Add Phone Number dialog box opens. 24 Define the following parameters: Table 2-12 Fast Configuration Wizard – Add Phone Numbers • • Field Description First Number The first number in the phone number range. Last Number The last number in the phone number range. A range must include at least two dial-in numbers. A range cannot exceed 1000 numbers. 25 Click OK.
Polycom RMX 1500/2000/4000 Getting Started Guide With dial-in connections, the MCU CLI indicates the MCU’s number dialed by the participant. In a dial-out connection, indicates the MCU (CLI) number as seen by the participant. 28 Click Save & Continue. After clicking Save & Continue, you cannot use the Back button to return to previous configuration dialog boxes. The ISDN/PSTN Network Service is created and is added to the ISDN/ PSTN Network Services list.
Chapter 2-First Time Installation and Configuration — Slot – the MPM/MPM+/MPMx card that the RTM ISDN / RTM ISDN 1500 card is connected to (RMX 2000: MPM 1/MPM2 RMX 4000: MPM1/MPM2/MPM3/MPM4). On the RMX 1500, the Slot field does not appear. — Service – the ISDN/PSTN Network Service to which the span is assigned. — Clock Source – indicates if ISDN signaling synchronization is being supplied by the Primary or Secondary clock source. The first span to synchronize becomes the Primary clock source.
Polycom RMX 1500/2000/4000 Getting Started Guide The System Flags dialog box is displayed. 32 Enter the required System Flags information in the dialog box. Table 2-13 Fast Configuration Wizard – System Flags Field Description / Default Conference ID Length (MCU) The number of digits of the Conference ID to be assigned by the MCU. Range: 2-16 (Default: 5) Minimum Conference ID Length (User) The minimum number of digits that the user must enter when manually assigning a numeric ID to a conference.
Chapter 2-First Time Installation and Configuration Table 2-13 Fast Configuration Wizard – System Flags (Continued) Field Description / Default Terminate Conference when Chairperson Exits When Yes is selected (default), the conference ends when the chairperson exits even if there are other participants connected. When No is selected, the conference automatically ends at the predefined end time, or when all the participants have disconnected from the conference.
Polycom RMX 1500/2000/4000 Getting Started Guide On first entry, the default Username and Password are both POLYCOM. In the RMX Web Client’s Main Screen an MCU State indicator displays a progress indicator showing the time remaining until the system start-up is complete. 39 Create a new User with Administrator permissions and delete the default User (POLYCOM). For system security reasons the system is not fully configured until this step has been performed.
Chapter 2-First Time Installation and Configuration 2 Click the check boxes of the languages to appear in the Login screen of the RMX Web Client. For more information see the RMX 1500/2000/ 4000 Administrator’s Guide ”Multilingual Setting” on page 18-86. If the selected language is not supported by the browser or the workstation’s Operating System, the RMX Web Client is displayed in English. 3 Click OK. 4 Log out and reconnect to the RMX.
Polycom RMX 1500/2000/4000 Getting Started Guide Table 2-14 Conferencing Entities (Continued) Entity Description Conference Profile Name: Factory Video Profile A Conference Profile is assigned to a Meeting Room to define its conferencing parameters, such as line rate and video resolution. Factory Video Profile contains the video conference parameters with a bit rate of 384Kbps, Auto Layout and Polycom Skin. The Profile uses an IVR Service called Conference IVR Service.
Chapter 2-First Time Installation and Configuration Table 2-14 Conferencing Entities (Continued) Entity Description Entry Queue Name DefaultEQ ID 1000 Using an Entry Queue enables one dial-in number to be used for all conferences. In the Entry Queue, participants are prompted for information to enable routing to their destination conferences. A default Entry Queue called DefaultEQ is provided.
Polycom RMX 1500/2000/4000 Getting Started Guide Customizing the RMX’s Default Conferencing Settings You can customize the conferencing entities to your organization’s requirements: • To customize the Voice Prompts and Video Slides to different organizations, users, languages etc. – first record the required messages and create the video slides and then create the appropriate conference IVR Service or Entry Queue IVR Service.
Chapter 2-First Time Installation and Configuration For more information, see the RMX 1500/2000/4000 Administrator’s Guide, ”Address Book” on page 5-1. • 2-46 You can schedule conferences to start in the future.
3 Audio Only Basic Configuration and Operation The RMX unit can be used to run conferences that include only voice (Audio Only) participants. The RMX system includes special features such as the Interactive Voice Response (IVR) functionality, blast dial-out to multiple pre-defined participants, chairperson and participant control of conferences using DTMF codes, Ad Hoc conferencing and more. The RMX system uses voice prompts to guide participants to their appropriate conferences.
Chapter 3- Audio Only Basic Configuration and Operation Starting the RMX Web Client Before you begin you need to get the following information from your system administrator: • User name • Password • MCU Control Unit IP Address To start the RMX Web Client: 1 In your browser address line, enter http:// and press the Enter key. The Login screen is displayed. Link to RMX Manager Installer 2 Enter your Username and Password and click the Login button.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only RMX Web Client and RMX Manager The most common operations performed via the RMX Web Client and RMX Manager are: • Configuration (available only to users with Administrator Authorization Level) and MCU status monitoring (available only to users with Administrator and Operator Authorization Levels) • Starting, monitoring and managing conferences • Monitoring and managing participants and endpoints as individuals or groups.
Chapter 3- Audio Only Basic Configuration and Operation RMX Web Client Screen Components The RMX Web Client’s main screen consists of five panes: • Conference List • List Pane • RMX Management • Status Bar • Address Book • Conference Templates You can login as a user with Chairperson, Operator or Administrator authorization. Your Authorization Level determines your viewing and system functions.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Viewing and System Functionality Permissions The RMX Web Client user’s viewing and system functionality depend on the authorization level assigned to each user as summarized in Table 3-1: Table 3-1 Viewing and System Permissions Authorization Level Chairperson Operator Administrator Viewing Permissions Conference List List Pane Address Book Conference Templates Status Bar RMX Management Co
Chapter 3- Audio Only Basic Configuration and Operation Conferences List If you are logged in as a user with Operator or Administrator permissions: The Conferences pane lists all the conferences currently running on the MCU along with their Status, Conference ID, Start Time and End Time data. The number of ongoing conferences is displayed in the pane’s title.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only List Pane The List pane displays details of the item selected in the Conferences pane or RMX Management pane. The title of the pane changes according to the selected item. When selecting an ongoing conference in the Conferences pane, it displays the list and parameters of the connected participants. Total number of participants When selecting an item in the Device Management pane, lists the items currently defined for that item.
Chapter 3- Audio Only Basic Configuration and Operation System Alerts Administrator This is a list of system problems. The alert indicator flashes red when at least one system alert is active. The flashing continues until a user with Operator or Administrator permission reviews the list. Operator Chairperson Viewing Permissions The System Alerts pane is opened and closed by clicking the System Alerts button in the left corner of the Status Bar.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only • The High Port Usage threshold. Total Allocated Audio Ports In System Audio Ports In Use Audio Port Usage Indicator Audio High Port Usage Threshold The High Port Usage threshold represents a percentage of the total number of voice or video ports available. It is set to indicate when resource usage is approaching its maximum, resulting in no free resources to run additional conferences.
Chapter 3- Audio Only Basic Configuration and Operation Address Book Operator Administrator The Address Book is a list of Participants and Groups that have been defined on the RMX. The information in the Address Book can be modified only by an administrator. All RMX users can, however, view and use the Address Book to assign participants to conferences.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Displaying and Hiding the Address Book The first time you access the RMX Web Client, the Address Book pane is displayed. You can hide it by clicking the anchor pin ( ) button. The Address Book pane closes and a tab appears at the right edge of the screen. Click the tab to re-open the Address Book.
Chapter 3- Audio Only Basic Configuration and Operation Displaying and Hiding Conference Templates The Conference Templates list pane is initially displayed as a closed tab in the RMX Web Client main window. The number of saved Conference Templates is indicated on the tab. Conference Templates Tab Number of Saved Conference Templates Clicking the tab opens the Conference Templates list pane.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Customizing the Main Screen You can customize the main screen according to your preferences, and hide all the video columns that are not used to monitor conferences and participant connections. Pane sizes can be changed, column widths can be adjusted and data lists can be sorted. Customization settings are automatically saved for each logged-in user.
Chapter 3- Audio Only Basic Configuration and Operation Customizing the RMX Management Pane The RMX Management pane can be viewed either as a list or as a toolbar. To switch between Toolbar and List Views: In the RMX Management pane, click the Toolbar View button to switch to Toolbar view. In the RMX Management pane, click the Toolbar View button to switch to Toolbar view.In Toolbar view, click the List View button to switch back to List view.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 2 Release the mouse button when the icon is in the desired position. The new position of the Networks icon List View The Frequently Used and Rarely Used sections can be expanded or collapsed by clicking the and buttons.
Chapter 3- Audio Only Basic Configuration and Operation Resource Management RMX units that are used mainly for voice (Audio Only) conferencing can maximize the resources utilization by designating all or almost all system resources as voice (audio) resources. Up to 400 (RMX 1500)/ 800 (RMX 2000 with two MPM+) or 720 (RMX 2000 with two MPMx)/1600 (RMX 4000 with four MPM+/MPMx-D) voice participants can connect to the RMX, of which up to 400 participants can connect using PSTN/ISDN connection.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only • The maximum number of PSTN participants is limited by the maximum number of E1 or T1 PRI lines that can be connected to the RMX. • RMX’s with 500MB of memory can support a maximum of 400 simultaneous participant calls, regardless of how system resources are allocated. This limitation applies to RMXs configured with either MPM or MPM+ cards. RMXs with 1000MB of memory are not subject to this limitation.
Chapter 3- Audio Only Basic Configuration and Operation guaranteed to each Audio Only and video connection according to the video resolution in advance. This mode is available only in MPM+ and MPMx Card Configuration Modes and is not relevant to MCUs used for Audio Only conferencing with no video connections. Resource Usage - Voice Resources One Audio Only resource is used to connect a single voice participants once CIF resources have been converted to Audio Only.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Configuring the Video/Voice Resources in MPM, MPM+ and MPMx Modes - Flexible Resource Capacity Resource re-configuration should only be performed when no conferences are running on the RMX. To allocate Audio Only resources: 1 In the RMX menu, click Setup > Video/Voice Port Configuration. The Video/Voice Port Configuration dialog box opens.
Chapter 3- Audio Only Basic Configuration and Operation Resource Report The Resource Report displays the real time resource usage according to the selected Resource Capacity Mode: • Flexible Resource Capacity Mode available in both MPM, MPM+ and MPMx Modes. • Fixed Resource Capacity Mode available only in MPM+ and MPMx Modes. The Resource Report also includes a graphic representation of the resource usage.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only The Resource Report dialog box appears, displaying the resource usage according to the Resource Capacity Mode. Audio Resources Free (%) and Occupied (%) Actual Number of Occupied and Free Audio and Video Resources (that will always be 0 if all resources are set to Voice) In Flexible Resource Capacity Mode, resource usage is displayed for Audio and CIF video resources only. They are displayed as percentages of the total resource type.
Chapter 3- Audio Only Basic Configuration and Operation Table 3-3 Resource Report Fields Parameters (Continued) Column Description Occupied The number of RMX resources that are used by connected participants or reserved for defined participants. Free The number of RMX resources available for connecting endpoints. In the Resources Graph, the actual number of occupied or free resources can also be displayed by moving the cursor over the columns of the bar graph.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Using the Default Profile, Entry Queue and Meeting Rooms The Conferencing entities, such as Entry Queues, Meeting Rooms, ongoing Conferences and Reservations enable both audio and video connections. The same conferencing entity can be used to connect only voice participants, video participants or a combination of both audio and video participants. The participant connection type determines the resource type that is used by the system.
Chapter 3- Audio Only Basic Configuration and Operation Starting a Conference There are several ways to start a conference: • Clicking the New Conference button in the Conferences pane. For more information, see "Starting a Conference from the Conferences Pane” on page 3-25. • Dialing in to a Meeting Room. — A Meeting Room is a conference that is saved on the MCU. It remains in passive mode until it is activated by the first participant, or the meeting organizer, dialing in.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Starting a Conference from the Conferences Pane To start a conference from the Conference pane: 1 In the Conferences pane, click the New Conference ( ) button. The New Conference – General dialog box opens. The system displays the conference’s default Name, Duration and the default Profile, which contains the conference parameters and media settings. The RMX automatically allocates the conference ID, when the conference starts.
Chapter 3- Audio Only Basic Configuration and Operation General Tab 2 Define the following parameters: Table 3-4 New Conference – General Options Field Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client. In conferences, Meeting Rooms, Entry Queues and SIP factories the system automatically generates an ASCII name for the Display Name field that can be modified using Unicode encoding.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Table 3-4 New Conference – General Options (Continued) Field Description Routing Name Routing Name is the name with which ongoing conferences, Meeting Rooms, Entry Queues and SIP Factories register with various devices on the network such as gatekeepers and SIP server. This name must defined using ASCII characters. Comma, colon and semicolon characters cannot be used in the Routing Name.
Chapter 3- Audio Only Basic Configuration and Operation Table 3-4 3-28 New Conference – General Options (Continued) Field Description Conference Password Enter a password to be used by participants to access the conference. If left blank, no password is assigned to the conference. This password is valid only in conferences that are configured to prompt for a conference password. These fields are numeric and have a default length of 4 characters.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Table 3-4 New Conference – General Options (Continued) Field Description Maximum Number of Participants Indicate the total number of participants that can be connected to the conference if you want to limit the number of participants that can connect to the conference. The automatic setting (default) indicates that the maximum number of participants that can be connected to the MCU is determined according to resource availability.
Chapter 3- Audio Only Basic Configuration and Operation Participants Tab This procedure is optional. The Participants tab is used to add participants to the conference from the Address Book. It is also used to add defined dial-out participants to the conference. Defined dial-out participants are connected to the conference automatically when the conference is launched, unless the Dial Out Manually option is selected. 5 Click the Participants tab. The Participants tab opens.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only The following table describes the information displayed in the Participants List and the operations that can be performed. Table 3-5 New Conference – Participants Tab Column / Button Description Participants List Name A Unicode field that displays the participant’s name and an icon representing the endpoint type: Audio Only or Video. IP Address/Phone Indicates the IP address or phone number of the participant’s endpoint.
Chapter 3- Audio Only Basic Configuration and Operation Table 3-5 New Conference – Participants Tab (Continued) Column / Button Description Buttons New Click to define a new participant. For more information, see the RMX 1500/2000/ 4000 Administrator’s Guide, "Adding a new participant to the Address Book Directly” on page 5-4. Remove Click to remove the selected participant from the conference. Add from Address Book Click to add a participant from the Address Book to the conference.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only — Once the conference has started, participants can be added to a conference directly from the Participants Address Book without having to use the New Conference – Participants tab. For more details, see "Adding Participants from the Address Book” on page 3-62. To add participants from the Address Book: 6 In the Participants List, click the Add from Address Book button to open the Participants Address Book.
Chapter 3- Audio Only Basic Configuration and Operation 8 The selected participants are assigned to the conference and appear in the Participant List. 9 Select additional Participants or click the Close button to return to the Participants tab. To add a new participant to the conference: 1 In the Participants tab, click the New button. The New Participant - General dialog box opens.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 2 Define the following fields: Table 3-6 New Participant – General Properties Field Description Name Enter the name of the participant or the endpoint as it will be displayed in the RMX Web Client. The Name field can be composed using Unicode encoding: • English text uses ASCII encoding and can contain the most characters (length varies according to the field).
Chapter 3- Audio Only Basic Configuration and Operation Table 3-6 New Participant – General Properties (Continued) Field Description Type The network communication protocol used by the endpoint to connect to the conference: H.323, SIP or ISDN/PSTN. The fields in the dialog box change according to the selected network type. IP Address (H.323 and SIP Only) Enter the IP address of the participant’s endpoint. • For H.323 participant define either the endpoint IP address or alias.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Table 3-6 New Participant – General Properties (Continued) Field Description Extension/ Identifier String Dial-out participants that connect to an external device such as Cascaded Links or Recording Links may be required to enter a conference password or an identifying string to connect. Enter the required string as follows: [p]…[p][string] For example: pp4566# p - optional - indicates a pause of one second before sending the DTMF string.
Chapter 3- Audio Only Basic Configuration and Operation Table 3-6 New Participant – General Properties (Continued) Field Description SIP Address/ Type (SIP Only) Select the format in which the SIP address is written: • SIP URI - Uses the format of an E-mail address, typically containing a user name and a host name: sip:[user]@[host]. For example, sip:dan@polycom.com. • TEL URI - Used when the endpoint does not specify the domain that should interpret a telephone number that has been input by the user.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Information Tab In the Info fields, you can add general information about the conference, such as contact person name, company name, billing code, etc. This information is written to the Call Detail Record (CDR) when the conference is launched. Changes made to this information once the conference is running are not saved to the CDR. This procedure is optional. The information entered into these fields does not affect the conference.
Chapter 3- Audio Only Basic Configuration and Operation 6 Click OK. An entry for the new conference appears in the Conferences pane. If no participants were defined for the conference or as long as no participants are connected, the indication Empty and a warning icon ( ) appear in the Status column in the Conferences pane. The status changes when participants connect to the conference.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Starting a Reservation To start a conference from the Reservation Calendar: 1 In the RMX Management pane, click the Reservations entry ( The Reservation Calendar is displayed. 2 Click the New Reservation ( ). ) button.
Chapter 3- Audio Only Basic Configuration and Operation The New Reservation – General tab dialog box opens. 3 Optional. Select the Enable ISDN/PSTN Dial-in check box if you want ISDN and PSTN participants to be able to connect directly to the conference. 4 If Enable ISDN/PSTN Dial-in option is selected, either enter a dial-in number, or leave the Dial-in Number field blank to let the system automatically assign a number from the dial-in range defined for the selected ISDN/PSTN Network Service.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only The conference is started. If an ISDN/PSTN dial-in number was assigned to the conference either automatically or manually, this number can be viewed in the Conferences pane. For more information about Reservations, see the RMX 2000/4000 Administrator’s Guide, "Reservations” on page 6-1. Starting an Ongoing Conference From a Template An ongoing conference can be started from any Conference Template saved in the Conference Templates list.
Chapter 3- Audio Only Basic Configuration and Operation Participants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected. If an ongoing conference, Meeting Room or Entry Queue with the same Display Name, Routing Name or ID already exist in the system, the conference will not be started. For detailed description of Conference Templates, see RMX 1500/2000/ 4000 Administrator’s Guide, "Conference Templates” on page 8-1.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Starting a Video Meeting from a Microsoft Outlook Polycom Meeting Invitation Polycom Conference information is included in the meeting invitation sent by Outlook to each meeting attendee. The following example shows a Polycom Conference invitation as received by Outlook running on a workstation.
Chapter 3- Audio Only Basic Configuration and Operation Connecting to a Conference Direct Dial-in Direct dial-in connection to conferences and Meeting Rooms is available to all endpoints. Participants must be provided with a dialing string which can vary according to the network type, conference password and chairperson password. Participants dial the conference dial-in string and are connected to the conference IVR Service.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only H.323 Participants For H.323 participants, the dialing string is composed of the MCU prefix in the Gatekeeper and the conference ID. Example: Prefix in gatekeeper 925 Conference ID 1001 Conference Name Maple_Room The participant dials 9251001 or 925Maple_room If there is no gatekeeper defined for the network, H.323 participants dial the MCU’s signaling host IP address and the conference ID, separated by ##.
Chapter 3- Audio Only Basic Configuration and Operation Connecting to a Polycom Conference from an Outlook Meeting Invitation Attendees that have received a Meeting Invitation via Outlook using the Polycom Conferencing Add-in for Microsoft Outlook, connect by clicking on the link included in the invitation or by manually dialing the numbers displayed using the endpoint's numeric input device.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Entry Queue Access Access via an Entry Queue allows all participants to dial the same entry point that acts as a routing lobby. Once in the Entry Queue, participants are guided to the conference according to the conference ID they enter. Figure 3-2 Dial-in Connection via Entry Queue H.323 Participants Dialing is executed in the same way as for conferences, where the Entry Queue ID/Name replaces the Conference ID/Name. H.
Chapter 3- Audio Only Basic Configuration and Operation H.323 participants can bypass the Entry Queue IVR voice messages by adding the correct Conference ID of destination conference to the initial dial string: [Gatekeeper Prefix][EQ ID][##Destination Conference ID] Example: Conference ID 1001 H.323 participants dial 9251000##1001 H.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Example: Entry Queue ID 1000 Assigned Dial-in number 4631000 ISDN/PSTN participants dial 4631000 Dial-out Participants Automatic Dial Out Dial-out participants are defined with their dial-out number. Once they are added to the ongoing conference, the MCU automatically calls them at a rate of 1 dial-out per second, using the default H.323, SIP or ISDN/ PSTN Network Service defined for them.
Chapter 3- Audio Only Basic Configuration and Operation Monitoring Ongoing Conferences Conference monitoring enables you to keep track of conferences and their participants: if all its participants are correctly connected and whether errors or faults have occurred. Maximum number of voice participants in a conference: RMX 1500 MPMx Mode: 360. RMX 2000 MPM Mode: 400. RMX 2000 MPM+ Mode: 800. RMX 2000 MPMx Mode: 720. RMX 4000 MPM+ Mode: 1600. RMX 4000 MPMx Mode: 1440.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only • Right-clicking anywhere in the Conferences or Participants pane and selecting an operation from the menu. Operations Menu Multi Selection Using multiple selection, you can monitor and perform simultaneous operations on multiple participants in multiple conferences. The selected conferences are displayed as sub-lists in the Participants list pane.
Chapter 3- Audio Only Basic Configuration and Operation Using the Chairperson Password for Filtering If you are logged in as a chairperson, the Chairperson Password field is displayed. It enables you to search for, and display a list of, ongoing conferences for which you have the password. Chairperson Password Field Refresh Button Chairperson Password Column To search for an ongoing conference by Chairperson Password: 1 Click in the Chairperson Password field. 2 Enter the password to be searched for.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only No status indicator display in the Status column means that the conference is running without problems. One or more of the status indicators listed in Table 3-8 may appear in the Status column. Table 3-8 Conferences – Monitoring Information Field Description Name Displays conference name and type of conference: • – Video and Voice Conference. This icon is also used for conferences that include only Voice participants.
Chapter 3- Audio Only Basic Configuration and Operation Table 3-8 Conferences – Monitoring Information (Continued) Field Description Start Time Conference start time. End Time The time the conference is expected to end. Dial in Number(1) The Conference dial in number for ISDN/PSTN participants. Additional information about the conference can be viewed when accessing the conference properties.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only You can view all the conference’s properties but those that appear with a gray background cannot be modified. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Conference Level Monitoring” on page 10-3. Secured Conference Monitoring When Secured Conference Mode is enabled on the RMX, it locks the conference and prevents participants and RMX Users from joining the conference.
Chapter 3- Audio Only Basic Configuration and Operation Participant Level Monitoring Participant Connection Monitoring When a conference is selected in the Conference List, details of its participants appear in the List pane. The following participant indicators and properties are displayed: Table 3-9 Participant Monitoring – Indicators and Properties Column Icon/Description Name Displays the name and type (icon) of the participant: Audio Participant – Connected via IP phone or ISDN/PSTN.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Table 3-9 Participant Monitoring – Indicators and Properties (Continued) Column Status (cont.) Icon/Description Awaiting Individual Assistance – The participant has requested the user’s (operator’s) assistance. Awaiting Conference Assistance – The participant has requested the operator’s assistance for the conference. This usually means that the user (operator) has been requested to join the conference.
Chapter 3- Audio Only Basic Configuration and Operation Table 3-9 Participant Monitoring – Indicators and Properties (Continued) Column Icon/Description Audio Displays the status of the participant’s audio channel. If the participant’s audio is connected and the channel is neither muted nor blocked, no indication is displayed. Disconnected – Participant’s audio channel is disconnected. This is a defined participant who is waiting to be connected to the conference.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Operations Performed During On Going Conferences Conference Level operations Changing the Duration of a Conference The duration of each conference is set when the new conference is created. The default duration of a conference is 1 hour. All conferences running on the RMX are automatically extended as long as there are participants connected to the conference.
Chapter 3- Audio Only Basic Configuration and Operation To terminate a conference manually: 1 In the Conferences list, select the conference you wish to delete and click the Delete Conference ( ) button. You are prompted for confirmation. 2 Click OK to terminate the conference. Adding Participants from the Address Book Once the conference has started, you can add participants to a conference directly from the Participants Address Book without having to use the New Conference – Participants tab.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Moving Participants RMX users can assist participants by performing the following operations: • Move a participant to an Operator conference (Attend a participant). • Move a participant to the Home (destination) conference.
Chapter 3- Audio Only Basic Configuration and Operation When selected, the Move to Conference dialog box opens, letting you select the name of the destination conference. — Back to Home Conference - if the participant was moved to another conference or to the Operator conference, this options moves the participant back to his/her source conference. This option is not available if the participant was moved from the Entry Queue to the Operator conference or the destination conference.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Saving an Ongoing Conference as a Template Any conference that is ongoing can be saved as a template. To save an ongoing conference as a template: 1 In the Conferences List, select the conference you want to save as a Template. 2 Click the Save Conference ( ) button. or Right-click and select Save Conference. The conference is saved to a template whose name is taken from the ongoing conference Display Name.
Chapter 3- Audio Only Basic Configuration and Operation 2 In the drop-down menu select Copy Conference. Paste Conference The Paste Conference command starts the new conference on the same RMX or on a different RMX. To paste a conference: >> Right-click in the Conferences List pane and in the drop-down menu select Paste Conference. or If you are using the RMX Manager and you want to paste the conference to a different RMX: a 3-66 In the MCUs list pane, click the RMX that is to receive the conference.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only b In the Conferences list pane, right-click, and in the drop-down menu select Paste Conference. The conference is pasted to the RMX with a Display Name is assigned by the system. Paste Conference As The Paste Conference As command allows the RMX user to create a new conference using the copied conference’s properties as a template.
Chapter 3- Audio Only Basic Configuration and Operation b In the Conferences list pane, right-click, and in the drop-down menu select Paste Conference As. The Conference Properties dialog box is displayed. 3-68 2 Modify the conference information as required. 3 Click the OK button to paste and start the new conference.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Participant Level Operations Participant Level Operations enable you to modify and control the connections and statuses of participants in ongoing conferences, as described in Table 3-10. Table 3-10 Participant Level Operations Menu Option Button Description New Participant Define a new participant.For more information about the New Participant dialog box tab, see Table 3-5 on page 3-31.
Chapter 3- Audio Only Basic Configuration and Operation Table 3-10 Participant Level Operations (Continued) Menu Option Block Audio Button Description To block the audio transmission from the conference to the participant. When blocked, the participant can still be heard by the conference. The Audio Blocked indicator appears in the Participants List and the Unblock Audio button ( ) becomes active. Unblock Audio Resume the audio transmission from the conference to the participant.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Table 3-10 Participant Level Operations (Continued) Menu Option Button Description Cut Participant Copy the all participant’s parameters and delete the participant from the current conference. The participant can be Pasted into another conference or back into the current conference.
Chapter 3- Audio Only Basic Configuration and Operation 2 In the drop-down menu select Copy Participant. Cut Participant The Cut command copies all the participant’s properties and makes them available for pasting. The participant is deleted from his/her current conference. To cut a participant: 1 In the Participants List pane, right-click the participant you want to cut.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 2 In the drop-down menu select Cut Participant. Paste Participant The Paste command connects the copied or cut participant to the selected conference. If the participant was copied, he/she should be deleted from the conference he/she was copied from, unless it is required that the participant is connected to two (or more) conferences. (There are endpoints that permit a participant to be connected to multiple conferences).
Chapter 3- Audio Only Basic Configuration and Operation c Right-click, and in the drop-down menu select Paste Participant. The participant is connected to the conference. Paste Participant As The Paste Participant As command allows the RMX user to create a new participant using the copied participant’s properties as a template. It automatically opens the Address Book - Participant Properties dialog box allowing the RMX user to modify the participant’s properties effectively creating a new participant.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only c Right-click, and in the drop-down menu select Paste Participant As. The Address Book - Participant Properties dialog box is displayed. 2 Modify the participant information as required. For more information see the RMX 1500/2000/4000 Administrator’s Guid"Modifying Participants in the Address Book” on page 5-14. Optional. If not already in the Address Book, the copied/cut participant can be added to the Address Book. Optional.
Chapter 3- Audio Only Basic Configuration and Operation 3 Click the OK button to connect the new participant to the selected conference. Conference Control Using DTMF Codes Participants and chairpersons can manage their connection to ongoing conferences from their endpoints, using touch-tone signals (DTMF codes) from their endpoints. Table 3-9 lists the DTMF Codes that can be used. Chairpersons can also control an ongoing conference using DTMF codes.
Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Table 3-11 Default DTMF Codes to Manage Conferences and Participants Operation DTMF String Permission Enable Roll Call *42 Chairperson Disable Roll Call #42 Chairperson Roll Call Review Names *43 Chairperson Roll Call Stop Review Names #43 Chairperson Terminate Conference *87 Chairperson Start Click&View ** All Change To Chairperson *78 All Increase Listening Volume *76 All Decrease Listening Volume #76 All Over
Chapter 3- Audio Only Basic Configuration and Operation Requesting Help A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).
A Glossary This appendix lists the terms and abbreviations that are related to the Polycom RMX 1500/2000/4000, and are commonly used in the RMX documentation. Abbreviation/ Term Explanation AGC Auto Gain Control. A mechanism that regulates noise and audio volume by keeping the received signal of all participants balanced. Bandwidth Defines the information carrying capacity of a channel.
Chapter A-Glossary Abbreviation/ Term A-2 Explanation BRI Basic Rate Interface. A type of ISDN connection for transiting data, consisting of 3 channels: two B-channels (each of 64 Kbps) and one D-channel (16 Kbps). Carrier A telephone or other company that provides telecommunication transmission services. CIF, 4CIF, QCIF Common Intermediate Format, an optional part of the ITU-T's H.261 and H.263 standards. CIF specifies 288 non-interlaced luminance lines, that contain 176 pixels.
Polycom RMX 1500/2000/4000 Getting Started Guide Abbreviation/ Term Explanation DTMF Dual Tone Multi Frequency. A system of coded signals used by touch-tone telephones in which a specific sound, frequency or tone is assigned to each key so that the signal can be easily recognized by a computer. The codes enable data input and control of voice-processing systems.
Chapter A-Glossary Abbreviation/ Term A-4 Explanation H.230 ITU-T standard that defines simple multipoint control systems procedures and describes network maintenance functions. H.231 ITU-T standard that defines a set of MCU functions and operational requirements. H.242 ITU-T standard that defines initiation of communications between systems and capabilities negotiation procedures. H.
Polycom RMX 1500/2000/4000 Getting Started Guide Abbreviation/ Term Explanation ISDN Integrated Services Digital Network. A set of protocol and interface standards (voice, video and data) that comprise a telephone network. There are two types of ISDN lines: BRI and PRI. ITU-T Standard International Telecommunications Union, Telecommunication Standardization Sector (formerly CCITT). An international group that produces official standards for telecommunications. LAN Local Area Network.
Chapter A-Glossary Abbreviation/ Term A-6 Explanation QCIF Quarter CIF. A video format with image size of 176x144 pixels that transmits 9.115 Mbps at 30 frames per second (a quarter of the capacity of CIF). For more information, see CIF. QoS Quality of Service. QoS defines the performance of a network service, such as the average delay between packets. RS-232 A standard for serial interface connection. SIP Session Initiation Protocol.
