User's Manual

April, 2011 | 1725-36720-001_RevB 60
Chapter 7: Instant Messaging
Your system administrator sets up Instant Messaging (IM) using Microsoft Office Communications. If
available, the IM status option will display on the Profiles soft key menu and you will be able to set up
your own IM status, and enter an IM name for each of your contacts. See Understanding IM Contact
Names for detailed information about setting this up.
You can initiate IM chats from the Dialer, from the Contact Directory, or from the IM history list. Only
one IM session can be active at a time. An incoming IM chat opens a pop-up window. Active chats
display in the Session Manager. You may hold or resume an IM session for five minutes after which the
session is closed.
IM history is stored under Messages > Instant Messages by contact. Any received or sent chats are
stored under that contact’s name in the history list where you can view, delete, or initiate a new chat.
Understanding IM Contact Names
The IM contact name is actually a shortened form of the IM address that the server recognizes in the
form of
sip:ImUserName@CompanyServerDomain
. When an ImUserName is, for instance, Joe54, and
Joe is also in your company, you can enter Joe54 in the IM name field and the rest of the information is
appended to the IM name when the chat is initiated. When a contact is added from the Corporate
Directory or from the IM history list, you will see the full IM address saved in the IM Name field. You do
not have to enter the domain name when you and your IM contact have the same domain name.
Otherwise, if your IM contact doesn’t share your domain name, include his or her domain name in the
user name in the form of
sip:ImUserName@OtherDomain. The sip: prefix is not required, as it will be
added by the handset if it is missing. In the Contact Directory, the fields for Last Name, Contact, and IM
Name are required for IM communication.
The easiest way to get IM names is by adding contacts from the Corporate Directory or from the IM
history list. Contacts that are added from the Corporate Directory may also have an IM name as part of
their information. The required fields are automatically populated when a contact is saved from the IM
history list, which presumes that the contact placed an IM chat with you first and therefore already has
an IM name. See Chapter 6: How to Use the Contact Directory for more information about entering and
editing data in the contact fields.
The easiest way to get IM names is from the Corporate Directory. See Searching and
Saving with the Corporate Directory for more information.