User's Manual

Polycom, Inc. 529
40
System Troubleshooting
This chapter provides Polycom
®
Converged Management Application™
(CMA®) system troubleshooting information. It includes the following topics:
• Troubleshooting Utilities Dashboard
• Troubleshooting Specific Types of Issues
— Registration Problems and Solutions
— Point-to-Point Calling Problems and Solutions
— MCU and Gateway Dialing Problems and Solutions
— Conference On Demand Problems and Solutions
Troubleshooting Utilities Dashboard
The CMA system has a Troubleshooting Utilities dashboard that brings
together on one page access to all of the information you might need to
diagnose system issues. It includes access to various diagnostic files and
informational panes.
The diagnostic files include:
•Traces—Use this option to generate and download a network sniffer trace
that can help you examine the traffic to and from the CMA system.
• Windows Event Logs—Use this option to generate and download a
WindowsEventLogs.zip file that includes the Application, Security, and
System logs. These logs store events logged by applications, events
related to logon and resource use, and events logged by Windows system
components respectively. For more information about these event logs,
see Microsoft Technet.
• CMA System Logs—Use this option to generate and download a
GetAllLogs.zip file that includes all of the CMA system log files. For
more information about these system logs, see “View and Export System
Log Files” on page 300.