User's Manual
Polycom CMA System Operations Guide 
490 Polycom, Inc.
View the Services List
This page shows the services that have been defined in your dial plan. These 
services are available when you place unscheduled calls. 
To view the Services list
 Go to Admin > Dial Plan > Services.
The Services list appears.
Add a Service
If a gateway or MCU service does not appear automatically when the device 
registers with the CMA system, you can define the service manually so that it 
is available for use in unscheduled calls. In addition, you can add services for 
certain third-party MCU services. 
To add a service
1 Go to Admin > Dial Plan > Services. 
2 In the Services list, click Add Service.
3 Complete the General Info, and if applicable Simplified Dialing or 
Conference on Demand, sections of the Add Service dialog box. 
Note
E.164 aliases appear in this list as follows:
• For MGC and RMX devices, they appear as gateway services.
• For a device’s H.323 services, they (including the alias prefix) appear as MCU 
services. Gateway service prefixes are the E.164 aliases of the MCU’s gateway 
session profiles.
Column  Description
Prefix Prefix of the service.
Type The type of service. Available types include System, 
Gateway, and MCU. 
Description Description of the service. 
Tip: When completed automatically, the description 
reflects the value entered in the MGC or RMX 
manager. 
Enabled By default, services are enabled. To disable them, 
clear the Enabled check box.










