User’s Guide For Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 2.5.0 | Mar.
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User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Table of Contents System Overview 1-1 RMX System 1-1 RMX Main Features 1-3 Video Display 1-3 LPR 1-4 IVR-Enabled Conferencing 1-4 Recording Link 1-4 Conferencing Capabilities and Options 1-4 User Interfaces 1-5 First Time Installation and Configuration 2-1 Hardware Installation and Setup 2-1 Configuration Preparations 2-2 Obtaining Network Information 2-2 Get the product activation key.
Table of Contents Conference Profiles Defining a Conference Profile 4-3 General Settings 4-4 Advanced 4-5 Video Quality 4-7 Video Setting 4-13 Audio Setting 4-14 Conference Skin Skins 4-15 Conference Recording 4-15 Overlay 4-16 Site Name 4-17 Modifying a Profile 4-17 Deleting a Profile 4-17 Setting a Default Profile 4-18 Recording Link Configurations for Default Recording Parameters 5-1 5-1 General Settings 5-2 DTMF Code Setting 5-3 Recording Control 5-3 Recording Properti
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Reserving a Daily Conference 7-4 Reserving a Weekly Conference 7-4 Reserving a Monthly Conference 7-5 Modifying a Reservation 7-5 Deleting a Reservation 7-6 Address Book Adding a Participant to the Local Directory 8-1 8-2 Creating a Participant in the Address Book 8-2 Adding a Participant from an Ongoing Conference 8-6 Defining a Participant Group 8-6 Modifying a Participant/Group 8-7 Deleting a Partici
Table of Contents Modifying User Password 10-3 Viewing User Connection 10-4 IP Network Services LAN Setting 11-2 Routers 11-3 Gatekeeper 11-4 SIP Server 11-5 QoS 11-7 Ports 11-8 Email 11-9 Internal Network Configurations IVR Service 11-10 12-1 Default IVR Information 12-2 Customizing IVR Information 12-3 Replace the IVR information 12-3 Recording an Audio Message 12-3 CDR iv 11-1 13-1 CDR Files 13-1 Viewing CDR Records 13-2 Saving CDR Records 13-3 System Maintenance
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Software Management 14-12 Backup Configuration / Reservation 14-12 Restoring Configuration / Reservation 14-13 Resources Usage 14-14 Device Upgrade 14-16 Upgrading from Version 2.x to Version 2.
Table of Contents vi Setting up Conferences 21-4 Viewing Conferences 21-5 Conference Control 21-5 Set the multi-screen layout 21-6 Automatic Multi-screen Layout 21-7 Dial-in Number 21-8
1 System Overview This manual provides detailed information on how to configure, use, and manage the RMX series system. It covers the following RMX series models: RMX 500 Rev A, RMX 500 Rev B, RMX 1000 Rev A, and RMX 1000 Rev C. If not specified otherwise, all of the contents in this manual apply to the above-mentioned models. This chapter will serve as a brief introduction to the RMX series system and its major functions and features.
Chapter 1 - System Overview • You need to buy additional licenses to activate internal GK, internal GAB, and quick installation setup wizard services. The Polycom RMX meets International Telecommunication Union-Telecommunication Standardization Sector (ITU-T) standards for multipoint multimedia bridging devices, and meets ETSI standards for telecommunication products.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) RMX Main Features Video Display Dynamic Continuous Presence The dynamic Continuous Presence capability of the RMX system ensures viewing flexibility by offering multiple viewing points and window layouts for video conferencing. The multi-screen feature offers a number of multi-screen layouts to accommodate different numbers of participants and conference settings.
Chapter 1 – System Overview LPR Lost Packet Recovery (LPR) is a Polycom algorithm designed to protect IP video calls from the impact of network packet loss. LPR offers five key benefits: • Allows users to conduct high quality video calls over packet loss-prone IP networks (DSL, cable, satellite, high contention LANs / WANs.) without suffering the effects of packet loss. • Protects video calls from short-term network issues by temporarily adjusting the bit rate of the call in progress.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) ― Inbound calling by undefined participants Directory Service The RMX fully supports the Global Address Book (GAB) and Lightweight Directory Access Protocol (LDAP) directory service provided by the registered Polycom CMA™ v4.0 system, and enables the user to share the GAB resources and view the status online.
Chapter 1 – System Overview common conference operations using the endpoint’s remote control and onscreen operation menus. The interface is designed for end users.
2 First Time Installation and Configuration Follow the procedure below to implement First Time Installation and Configuration of the RMX system: 1 Hardware Installation and Setup 2 Configuration Preparations ― Get the information needed for network configuration. ― Get the product activation key. 3 First Time Configuration ― Connect your computer to RMX ― Log in to the Web interface. ― Modify the default IP address. ― Configure other network options.
Chapter 2 – First Time Installation and Configuration Place RMX on the rack. ― Put the RMX on a safe, even, and clean surface. 3 Connect cables on the back panel of the RMX: ― Power Cable: Firmly insert the plug into the power socket to prevent poor contact. ― LAN Cable: Connect to the LAN1 port of the RMX 1000. Before powering off, first switch off the device. Do not directly cut off the power supply or unplug the power cable.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Get the product activation key. Before using the RMX system, you need to activate the device. Follow the procedure below to obtain the system activation key. When you power on and log in to the RMX for the first time, the system displays the Product Activation dialog box, requesting you to enter a Product Activation Key. 1 Go to http://support.polycom.com.
Chapter 2 – First Time Installation and Configuration 3 The Product Activation dialog box is displayed. Fill the activation key obtained previously from Get the product activation key. Enter the product activation Key. Click Save. Click Close. 4 The system displays a message asking whether to restart the system or not. At the prompt, select Restart Now. 5 After the system restarts, go to Administration->License Information interface in the Web configuration interface to view the activated functions.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Parameter Description IP Address Set the IP address for this network port. Subnet Mask Set the Subnet Mask for this network port. Gateway Set the gateway address of this port. If Set as Default is selected and no matched static routes are found, the system packets will be transmitted via this gateway by default. In this case, a default route is displayed in the list of Advanced Setting -> Routers page.
Chapter 2 – First Time Installation and Configuration IP Network Services – Routers Settings Routers Setting Parameter Description Router IP Address Set the IP address for router that is originating the packet transmission. Remote IP Address Set the target network address for packet transmission. Subnet Mask Set the subnet mask for the target network. 4 If your IP network type is SIP only, go to Step 7.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Gatekeeper Setting Parameter Description IP Network Type Set the IP network type for the RMX system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to: • H.323: Only the H.323 call is supported. • SIP: Only the SIP call is supported. • H.323 & SIP: The H.323 call and SIP call are supported at the same time.
Chapter 2 – First Time Installation and Configuration Configuration of SIP Server Parameters Parameter Description IP Network Type Set the IP network type for the RMX system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to: H.323: Only the H.323 call is supported. • SIP: Only the SIP call is supported. • H.323 & SIP: The H.323 call and SIP call are • supported at the same time.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) RMX Time Configuration Interface 2 Select a time synchronization mode: ― Select the "Manually Synchronize Device Time with a Time Server" option to synchronize the system time with a network time server. In this case, enter the IP address or domain name for the time server in the "Time Server" field.
3 Basic Operation This chapter introduces the Web UI components of the RMX and common operations, and how to start a simple conference. The goal of this chapter is to provide a quick guide on how to start a conference with minimal effort.
Chapter 3 – Basic Operation User Rights You can log into the Web interface as a conference chairperson, an operator, or an administrator. RMX can support up to 20 users logged into the Web UI at the same time. The table below shows the operation abilities of users at different levels when accessing the Web interface of the RMX.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Pane Layout Conference List The Conferences list pane shows all the conferences running on the current system and their relevant information, including status, ID, start time and end time. Here you can create, delete, lock, and unlock conferences, and view the detailed parameters of conferences. The title bar of the pane indicates the numbers of the ongoing conferences.
Chapter 3 – Basic Operation For example, " " indicates that 16 resources are available and none of them are in use. For more information, refer to Resources Usage. • MCU State The following explains the information displayed in the MCU State area: ― The MCU is functioning normally. ― State: MINOR – The system has a MINOR problem but keeps working. ― The MCU has a MAJOR problem. MCU behavior could be affected and attention is required.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) List Sorting Right-click Shortcut Menu The Web interface provides right-click shortcut menus for common operations such as viewing detailed parameters, creating/deleting items. Alternatively, you can perform these operations by double-clicking the corresponding list items or by using the corresponding buttons on the toolbar of the pane.
Chapter 3 – Basic Operation Starting a Conference There are several ways to start a conference with the RMX: • Create an instant conference through the conference list pane of the Web interface. • Directly start a conference through the remote control from the video endpoint. • Dial into a meeting room. A meeting room is a conference that is saved in the MCU, without occupying any resources. It remains in passive mode until it is activated by the first participant.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) rule varies, depending on the user's endpoint type, whether the conference password and chairman password need to be created, and whether other participants will be invited. H.323 Endpoint For an H.323 endpoint, if the endpoint has been registered to the same gatekeeper as RMX, the dial-in number consists of the E.
Chapter 3 – Basic Operation Endpoint's Dial-in Numbers – Not Registered to a Gatekeeper Scenario Dial-in String Create this conference 172.22.30.40##1001 Create this conference and set: Conference password: 1111 Chairperson password: 2222 172.22.30.40##1001##1111##2222 Create this conference and invite: Participant 1 - IP address: 172.22.30.1 Participant 2 - IP address: 172.22.30.2 172.22.30.40##1001*172.22.30.1*172.22.30.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) If the SIP server is not configured on the network, the format of dial-in string is as follows: [Conference ID][$$Conference password][$$Chairperson password][*Participant's IP address or FQDN]@ Here, the character within the <> symbols are mandatory, and those within the [ ] symbols are optional. For example: RMX IP address: 172.22.30.
Chapter 3 – Dialing Direction Basic Operation Dial-in Numbers Note: When an H.323 conference creator wants to invite an SIP participant, if the H.323 endpoint has been registered to the same gatekeeper as RMX, the SIP endpoint must also be registered to the same SIP server as RMX and have a numeric URI registered at the server. SIP->H.323 [Conference ID][$$Conference password][$$Chairperson password]<* H.323 endpoint E.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) and password if the conference password or chairperson password is set first. For more information, see the following sections. H.323 Endpoint For an H.323 endpoint, if the endpoint has been registered to the same gatekeeper as RMX, the dial-in number consists of the E.164 prefix of RMX and conference ID.
Chapter 3 – Basic Operation RMX static route domain name: polycom.com ID of the conference to be dialed in: 1001 Then, the endpoint dials 1001@ polycom.com If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222 Then, the regular user dials 1001$$1111@ polycom.com The conference chairperson dials 1001$$2222@ polycom.
4 Conference Profiles A conference profile is used to pre-define the basic parameters for conference scheduling, such as the bandwidth, encryption, and video quality. All conferences will be created on the basis of conference profiles. By saving conference profiles on the RMX 1000, users can conveniently and rapidly schedule new conferences without performing repeated configurations.
Chapter 4 – Conference Profiles Conference Profile List 4-2
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) RMX is provided with default built-in conference profiles so that users can create conferences easily. The default built-in profile parameters for RMX 500 Rev A are as follows: Default Conference Profiles – RMX 500 Rev A Profile Name Video stream 1 Video stream 2 720P_832_SD_768 H.264 720p, 832, 25/30 H.264, 4CIF/4SIF, 16:9 768, 25/30 SD_4:3_768_SD_512 H.264, 4CIF/4SIF, 4:3, 768, 25/30 H.
Chapter 4 – Conference Profiles default settings. For basic operations, you only need to define the display name of the profile. To configure parameters, see the description below. The New Profile Interface General Settings On the "New Profile" page, click the "General" tab to display the interface for configuring general parameters. The table below explains the detailed meanings of these parameters. General Parameters Parameter Description Name Enter a unique name to identify this profile.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Parameter Description Automatic termination If this check box is selected, the system will automatically terminate the conference when any of the following conditions is satisfied: • Before First Join - No participant joined within the predefined period since the conference started. The default idle time is 10 minutes.
Chapter 4 – Conference Profiles Parameter Description of Advanced Options Parameter Description Lost Packet Recovery Lost Packet Recovery (LPR) is an algorithm designed to protect IP video calls against the impact of network packet loss. This option is enabled by default. In case of packet loss during network transmission, if the endpoint also supports and has packet recovery function enabled, the packet recovery mechanism will be automatically activated.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Parameter Description 4CIF/4SIF 16 multi-screen mode (RMX 500 Rev A/RMX 1000 Rev A only) By default, the system-held 4CIF/4SIF conference supports up to 8 multi-screen windows. When this option is enabled, the 4CIF/4SIF conference can support up to 16 multi-screen windows. However, the system-held 4CIF/4SIF conferences will be reduced half in number.
Chapter 4 – Conference Profiles Conference video parameters and maximum number of multi-screen conferences - RMX 500 Rev A/RMX 1000 Rev A Maximum number of multi-screen conferences Video Parameter Video Stream 1 Resolution Video Stream 2 Resolution 1080p 720p or less - 0 1 720p 30 frames or less 0 1 50/60 Frame 0 1 30 frames or less 1 2 4CIF/4SIF - 1 2 CIF/SIF - 2 4 CIF/SIF - 2 4 720p 4CIF/CIF/SIF Frame Rate RMX 500-Rev A RMX 1000-Rev A 4CIF/4SIF CIF/SIF The above-mentio
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Conference video parameters and maximum number of multi-screen conferences - RMX 500 Rev B/RMX 1000 Rev C Maximum number of multi-screen conferences Video Parameter Video Stream 1 Resolution 1080p Frame Rate Number of Multi-scre en Windows RMX 500-Rev B RMX 1000- Rev C 1080p - 1-16 0 1 720p 60 Frame 1-16 0 1 720p or less - 1-16 1 2 720p 30 frames or less 10-16 1 2 50/60 Frame 10-16 1 2 30 fr
Chapter 4 – Conference Profiles Video Resolution Description Rev C Only) occupying more system resources. The required bandwidth is not lower than 1728Kbps. Up to H.264, 720P Used for the video display of HD quality. The conference video can be best coded/decoded with the H.264 protocol and displayed with 1280x720 (720p) HD resolutions, occupying more system resources. The required bandwidth is not lower than 832Kbps. Up to H.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Video Resolution Description user-defined settings for the first channel of video streams. The video capabilities of video streams descend from top to bottom. You can also manually modify the default parameters here. For RMX 500 Rev B and RMX 1000 Rev C, two different protocol coding options are available for one resolution, that is, H.264 and H.264 High Profile. Less bandwidth is required for H.264 High Profile.
Chapter 4 – Conference Profiles 2 When necessary, click the button besides "Detailed Configuration" to configure the video parameters used for the conference. Select a protocol parameter from the “Protocol” options: ― Auto: This option is selected by default.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Parameter Description • High-resolution graphics: for high quality image detail display, with broader bandwidth required. Live Video: for full-motion of dynamic video display, with the broadest bandwidth required. • When you send videos to an endpoint which does not support H.
Chapter 4 – Conference Profiles Select the largest multi-screen layout so that the conference site displays at most the number of multi-screen windows set here. In this mode: 2 ― When the number of participants is smaller than or equal to the set number of multi-screens, the system displays the multi-screen image according to the actual number of participants and in line with the default rule. The table below shows the default rule.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Select an option on the page to enable the corresponding audio algorithm capability for the system. Conference Skin Skins Click the "Skins" tab in the "New Profile" interface to enter the interface for skin settings. Here, you can define the background picture and outline color of the multi-screen image, and browse the skin effect in the browsing area at the lower part of the interface.
Chapter 4 – Conference Profiles Parameter Description recording can be manually started through the Web interface or DTMF function. For more information, see Recording Control. People Video You can select to record the video for which channel of video stream capability, or the audio only. Terminates a conference when recording fails or no H.323 Links are available in a conference. Selecting this option is not recommended if you are not specifically required to do so.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Site Name A user can set the conference to display each of the site names (endpoint names) on the conference screen, so as to mark each site in the viewed screen. The site name displayed at each participant's endpoint comes from the system name set for the endpoint. To set a site name, click the Site Name tab on the New Profile page to enter the settings page for site names.
Chapter 4 – Conference Profiles Setting a Default Profile After a default profile is set, the endpoint will use it when creating a conference directly through the remote control. In addition, when a user creates a meeting room, reserves a conference, or holds an instant conference via the Web interface, the default profile will be used unless otherwise specified. To set a default profile, right-click the profile to be defined in the Profile list, and then click "Set as Default".
5 Recording Link The RMX supports the recording link function. It can work with the Polycom RSS to record conference content. After the recording setup is completed, when the conference starts, the RMX will first call the participants in the participant list, and then call the configured RSS to record the conference. The recording link is displayed in the List pane as a regular participant, thereby enabling users to view and control the recording status easily.
Chapter 4 – Conference Profiles Right-click the default empty link or configured RSS IP address in the interface, and then click Properties to display the Recording Link-General interface. General Settings Recording Link - General Settings The table below explains the detailed meanings of these parameters. Recording Link - Description for General Settings Parameter Description Recording System Address Enter the IP address of the RSS system to be connected.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) DTMF Code Setting To set the recording control operations and rights for use by connected endpoints, click the DTMF Codes tab. Recording Link - DTMF Codes The table below explains the detailed meanings of these parameters. Recording Link - Description for DTMF Code Setting Parameter Description Name Name of the recording operation DTMF Code Set the remote control key combination used to perform the operation.
Chapter 5 – • Recording Link For more information about the recording control operations of the RSS, see RSS User Guide. Recording Properties To view the status between the recording link and RMX, double-click the recording link, or right-click it and select "Properties" to view parameters. 5-4 • General – Displays the name, address, alias and other information of RSS system.
6 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, without using any system resources. A Meeting Room is automatically activated when the first participant dials into it. Once activated, a Meeting Room functions as any ongoing conference. All Meeting Rooms are based on a Conference Profile. The RMX can support up to 5000 meeting rooms. To set a meeting room, click "Meeting Room" in the RMX Management pane.
Chapter 6 – Meeting Rooms General Settings New Meeting Room - General The table below explains the detailed meanings of these parameters. Parameter Description for New Meeting Room – General Parameter Description Meeting Room Name Set a unique name to identify the meeting room. When a meeting room is created, the system will automatically generate a unique name for it. Profile Select the profile to be used for this conference from the drop-down list.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Parameter Description Chairperson Password Enter the password that identifies the chairperson ID. The system will authorize more rights to the chairperson. If this parameter is empty, it means the conference has no chairperson. Manual Dial-out When enabled, the system will not automatically call the participants defined in the meeting room to join the conference unless the administrator dials out manually.
Chapter 6 – Meeting Rooms these participants one by one while pressing down the "Ctrl" key, or select adjacent ones while pressing down the "Shift" key. A user can select the participant to be added, and then specify in the "People Video" field which channel of audio and video stream capability defined on the conference profile will be used by the participant to join the conference.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Multicast Configurations RMX supports multicasting to computers within a LAN. You can watch real-time conference videos by using special multicast receiving software on your computer. To set your multicast, click the Multicast tab.
Chapter 6 – Meeting Rooms 1 Run the RMX Multicast Player.exe file on the CD included with your computer. Install as prompted by the software installation interface. Usually you can just use the default settings. 2 When you complete your installation, click Start -> All Programs -> RMX Multicast Player to run the multicast receiving tool on your computer. The software opens two windows: a video playing window and a multicasting control window, as shown below.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) ― Encryption Password: if a multicast password has been configured on RMX, the same password must be entered here. Click the OK button. When a multicasting-enabled conference is held on RMX, the RMX Multicast Player will receive the conference video from the specified multicast address and play it in the video playing window.
7 Reservations Multiple types of conference reservations can be implemented using RMX. A user can reserve a one-time or permanent conference, or hold routine conferences on a daily, weekly, or monthly basis as needed. The system reserves resources for conferences, so the conference can be automatically started at the preset time. The RMX can support up to 1000 reservations. To configure a reservation, click "Reservations" in the RMX Management pane. The list pane shows the related configuration interface.
Chapter 7 – Reservations Switching Calendar Modes Under the calendar view, the system can display the calendar by day or by week so that users can fast view reservations at each time segment. By default, the Week calendar is used to show the distribution of reservations. To view the reservations per week: 1 At the "Today" or "Day" calendar mode, click the reservations in a week. 2 When necessary, click the or the previous week or next week.
Setting a Reservation Mode 7-3
Chapter 7 – Reservations Reserve a Permanent Conference A permanent conference can be manually terminated or deleted by a chairperson or web UI user. To reserve a permanent conference, set the Schedule Mode to Permanent. Set the start date and time for a conference in the page. Reserving One-time Conference The one-time conference will be terminated after being held for a specified period of time. To reserve a one-time conference, set the Schedule Mode to Once.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Parameter Description Start Date Set the start date of the recurrence range of the reservation. End Date Set the end date of the recurrence range of the reservation. Sunday - Saturday Specify the weekday on which the reserved conference will be convened. Multiple weekdays can be selected. If you select the Mon. and Fri.
Chapter 7 – Reservations Deleting a Reservation You can delete a reserved conference before it is convened. Deleting a Reservation: • In the reservation calendar view, select the reservation to be deleted from the calendar, and then click the button, or right-click this reservation and then click "Delete Reservation". • In the list calendar view, select the reservation to be deleted from the list, and then click the button, or right-click this reservation and then click "Delete Reservation".
8 Address Book You can use the address book provided by the RMX to store participant information, such as the IP address and network communication protocol of the participant's endpoint. The address book enables you to conveniently and easily add participants to a conference. The grouping function of the address book simplifies the creation of a conference.
Chapter 8 – Address Book Adding a Participant to the Local Directory You can add the information of a new participant to the local directory in the following two ways: • Create a participant in the address book. • Add a participant in the ongoing conference to the address book. Creating a Participant in the Address Book Click the button on the Address Book pane to add a new participant, and enter the "New Participants-> General" interface.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) The table below explains the detailed meanings of these parameters. Configuration Description of New Participants – General Parameter Description Name Enter a name to identify the participant. IP Address/Routing Address If the network type is set to H.323, enter the IP address for the participant's endpoint. If the network type is set to SIP, enter the routing address for the participant's endpoint.
Chapter 8 – Address Book There are two sets of cascaded RMX devices (RMX_1 and RMX_2). The information is as follows: RMX_1 IP: 172.22.176.9 E.164 Prefix (Register to a GK): 80 ID of Master Conference (Dial out from): 1234 RMX_2 IP: 172.22.176.10 E.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Cascading Configuration – RMX_2 Advanced Setting Usually, you only need to set the parameters on the General tab, and accept other default settings of the system. However, to set advanced parameters, click the Advanced tab. New Participants - Advanced The table below explains the configuration parameters.
Chapter 8 – Address Book Parameter Description 5dB. Email Address Set the Email address used by the participant to receive conference notices from the system. Up to 2 Email addresses can be set by separating them with a “;”. For example, enter address1@polycom.com;address2@polycom.com. Enable P+C Used only for the Polycom ViewStation series endpoints. The ViewStation series endpoints can send and receive dual streams in a conference only if this option is selected.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Modifying a Participant/Group To modify the participants or groups stored in the local directory, right-click the participant or group to be modified in the list and then click Participant Properties or Group Properties to display and modify the detailed parameters.
Chapter 8 – Address Book When uploading an address book file, the participants in the current address book won't be overwritten by entries with identical participant names in the uploaded file. Internal GK server The RMX system has been successfully integrated with internal GK server from version V2.4.3, which allows endpoints register RMX as its gatekeeper. Internal GAB server The RMX system has been successfully integrated with internal GAB server from version V2.5.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Select “Builtin Gab Server Setting”, the RMX can work as GAB server and endpoints can get directory address by registering to it, enter the password if any. Configuring Directory Service In the Web interface, click the "Setup->Directory Service" menu item at the upper left part to enter the Directory Service interface. Select the directory service type from the Type list.
Chapter 8 – Address Book GAB Server To register RMX to the GAB server, select "GAB" from "Type". Settings for the GAB server Configure the parameters according to the table below: GAB Configuration Parameters Parameter Description Server Set the IP address of GAB server. Password Enter the password (if available) of global directory. LDAP Server To register RMX to the LDAP server, select "LDAP" from "Type".
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Configure the parameters according to the table below: LDAP Configuration Parameters Parameter Description Server IP address of the LDAP directory server Server Port LDAP server port No. Base DN (Distinguished Name) LDAP Base DN Authentication Type LDAP authentication type. Depending on different authentication types selected by users, the system requires configuring different options.
Chapter 8 – Address Book this endpoint can be used to dial in to the conference, and the grey icon indicates that this endpoint is offline. Global Directory List Searching Directory Entries A user can use the "Search" function of address book to fast find the specified participant or participant group when the address book stores the information of numerous participants.
9 Conference/Participant Monitoring Through the real-time conference monitoring platform of the system, you can easily monitor ongoing conferences; track participants and conference progress, and perform control operations as needed.
Chapter 8 – Address Book Parameter Conference Information End Time The time the conference is expected to end For multi-screen conferences, you can click next to the conference name to display details of the four video stream channels and one pure audio stream channel, including the video protocol, video format and conference bandwidth of each video stream.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Locking/unlocking a Conference When an ongoing conference is locked, all the endpoints cannot dial into the conference by themselves. After the conference is unlocked, any endpoint can dial into the conference.
Chapter 9 – Conference/Participant Monitoring Select the required mode in "Multi-screen Mode". 3 ― Lecture Mode: All the participants’ endpoints will display the lecturer in full screens, and the lecturer’s endpoint will display other participants according to the layout set here. After this option is selected, the "Lecture" option is activated. Specify a lecturer in the drop-down list.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Directly select an endpoint conference site to be displayed at the window. • • • If the "Symmetric Layout" option is selected, a user can only select the multi-screen layout with the same size of windows. In the Same Layout mode, participants will view the video of their conference sites.
Chapter 9 – Conference/Participant Monitoring 3 Select the conference site you want to poll from the list of All Participants, and click Add. The list of added conference sites will be displayed in the Polled Participants list. You can also use "Ctrl + targets" or "Shift + targets" to add multiple conference sites at once. Click Add All to add all conference sites at once.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Setting Message Overlay Parameter Description Enable Select this option to enable message overlay. Then you can set other parameters. Contents Enter the content to be displayed. Font Size Set the font size of the message overlay. Color Set the color matching scheme for the message overlay font and background. Display Times Move the slider to set the display times of the message overlay.
Chapter 9 – Conference/Participant Monitoring The information for the participant who has been set as a dual stream sender will be displayed in Current Dual Stream Senders, and also be displayed next to the role icon for that participant in the participant list. will Participant Monitoring Participant Monitoring Pane When a conference is occurring, you can view detailed status and properties of each participant's endpoint and perform related setup and operations through the Conferences list pane.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Parameter Description Displays the participants role or function in the conference: • • Role • • • – Regular participant – The participant will be defined as the conference chairperson and have more privileges to manage conferences through the endpoint interface. – This participant is defined as the lecturer. – This participant is both the lecturer and the chairperson.
Chapter 9 – Conference/Participant Monitoring Viewing Participant Properties To view detailed parameters of a participant, double-click this participant in the participant list, or right-click the participant, and then click "Participant Properties". The parameters displayed on the General, Advanced, and Information tab pages are the same as those for adding a new participant. For explanation on configuration parameters, see Adding a Participant to the Local .
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Button Name Description but the conference can still receive audio from this site. The Audio Blocked indicator appears in the participant list and the Unblock Audio button becomes active ( ). Unblock Audio Conference audio transmission to the participant resumes. The Block Audio button becomes active ( Monitor Monitor the image of the participant's site.
Chapter 9 – Conference/Participant Monitoring Participant Control Operations Mute a Participant The muted participant cannot speak. If you want to mute a participant in the conference, you can choose one of the following methods: • Select the participant to be muted from the list, and then click the mute button • The at the upper part of the pane. Right-click the participant to be muted in the list, and then select Mute.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Manually move the participant to another video stream channel. In the conference, you can move a participant from one of the video stream channels to another video stream channel with lower level quality parameters, and the video accessing capability for this participant's endpoint will be automatically reduced to the capability for the target video stream without disconnecting the conference.
Chapter 9 – Conference/Participant Monitoring I Frame Suppression In the event of severe packet loss, the endpoint will frequently request I frame, which will affect other participants' video quality. By selecting the I frame suppression function for the participant who has poor network conditions, you can reduce MCU's I frame responses to this participant, as well as to prevent this endpoint affecting other participants.
10 Users and Connections Users who are defined in the Web interface can log into the Web management interface to complete authorized operations. The system supports three user connection levels: • Chairperson • Operator • Administrator A chairperson can only manage ongoing conferences and participants, but cannot have access to the configuration program of the system. An Operator user can perform all the RMX tasks a Chairperson does. In addition, Operators can also view the RMX configurations.
Chapter 10 – Users and Connections User List User List Pane To view the defined users for the current system, click Users in the RMX Management pane. The defined user list appears in the list pane located on the right side. The user name displayed in the list is the login name for the user to connect to the system’s Web pages, with its permission level indicating the user’s authorization level.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) New User Settings Page Description for New User Settings Parameter Description User Name Enter the user name for logging in to the system’s Web page Password Enter the 4-12 character password for logging in to the system’s Web page. Note: If the enhanced password function is enabled, you must enter a password comprised of letters, numbers and special characters (~` ! @ # $ ^ * ( )_- [ ] ; : , .
Chapter 10 – Users and Connections Viewing User Connection User Connection List The Web management page for the system can list all connections (all users, servers, or others logged into the system,) to the Web interface. To view connected users, click Connections in the RMX Management pane. The list of connected users including the following information is displayed in the list pane on the right side.
11 IP Network Services Click "IP Network Services" in the RMX Management pane to display the related IP information setting page on the list pane. The corresponding IP information of the system will be displayed on the list pane, including the IP addresses and Gateway addresses for port LAN1 and LAN2, and the addresses of the NAT server and DHCP server. IP Network Service Page Right-click a LAN port and click "Properties" to display the "IP Network Services" interface.
Chapter 11 – IP Network Services LAN Setting Configure the LAN information in the "IP Network Services" interface. IP Network Services – LAN Port Setting Interface LAN Port Setting Parameters 11-2 Parameter Description LAN Backup (LAN2 Only) Only displayed on the LAN2 settings page.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Parameter Description work when the LAN1 port is unavailable. Use LAN1(2) Enables/disables the network port. DHCP If the user network is configured with a DHCP (Dynamic Host Configuration Protocol) server, select this option to automatically obtain the IP address. Deselect this option to use a static IP address, in which case you need to configure the next three options.
Chapter 11 – IP Network Services IP Network Services - Routers The Routers page displays the information for the configured routes in the system. The RMX 1000 packets will be transmitted via these static routes. You can modify or delete an existing route by selecting the route, or just click the New button to create a new route. The table below shows the descriptions for route parameters.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) IP Network Services - Gatekeeper The table below explains the specific meanings for the configuration options. Gatekeeper Setting Parameter Description Set the IP network type for the RMX system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to: • IP Network Type H.323： Only the H.323 call is supported. • SIP： Only the SIP call is supported. H.
Chapter 11 – IP Network Services In the "IP Network Services" interface, click "SIP Server" to configure SIP server parameters. IP Service – SIP Server Configuration Description of SIP Server Parameters Parameter Description Set the IP network type for the RMX system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to: • IP Network Type H.323： Only the H.323 call is supported. • SIP： Only the SIP call is supported. H.323 & SIP: The H.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Parameter Description Server Domain Name Provides the domain name of SIP server for registration service. User Name User name provided by the SIP server for the registered user. Password Password matched with the user name.
Chapter 11 – Parameter IP Network Services Description routers. • Differv: Select when the network router uses Differv for priority encoding. If this option is selected, enter values in the "Audio" and "Video" fields, The value range is 0~63. Note: If you select DiffServ but your router does not support this standard, IP packets queue on the same communication links with data packets.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Description of Port Settings Parameter Description Fixed Ports Specifies whether to define the TCP and UDP ports. • Leave this check box clear if you are defining a Network Service for local calls that does not require configuring a firewall to accept calls from external entities. When this option is not selected, the system uses the default port range. • If the firewall is incompatible with H.
Chapter 11 – IP Network Services Parameter Description Use Simple Mail Transfer Protocol Servers Configure whether to enable the configurations on Email servers. The system can send conference notification Emails to users only if the Email servers have been configured. Email Address Set the Email address for outgoing Email messages. Use Internal Simple Mail Transfer Protocol Servers Configure whether to use the built-in Email servers.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) IP Network Services – Intranet 11-11
12 IVR Service RMX provides a conference Interactive Voice Response (IVR) function that allows conference participants to use an endpoint input device (such as a remote control) to interact with the conference following the voice and onscreen operation prompts played in the conference. The default IVR information is included in the factory default settings, and the participant will hear the default voice prompts when joining a conference. You can also customize the voice prompts if desired.
Chapter 12 – IVR Service Default IVR Information The "Message" bar of IVR shows the names of 12 IVR voice prompts available. The table below shows the default IVR information. Factory IVR Information IVR Information Prompt Message Description First to join You are the first person to join the conference. This prompt will be played when the first conference participant connects to the conference. Welcome message Welcome to Unified Conferencing.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) IVR Information Prompt Message Description conference. Invalid Chairperson Password Invalid chairperson password. Please try again. This prompt will be played if the user enters an invalid chairperson password. Conference Chairperson Password "Please enter the conference chairperson password. Press # when complete.
Chapter 12 – IVR Service To record audio messages, use any sound recording utility available in your computer or record them professionally in a recording studio. Make sure that the recorded message can be saved as a Wave file (in the *.wav format) and that the recorded format settings are defined as the sampling frequency of 16 KHz or 32 KHz, 16 bit, and stereo or mono. The files are converted into the RMX internal format during the upload process.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Properties for Sound Dialog Box The Sound Selection dialog box opens. 4 5 In the Format field, select PCM. In the "Attributes" list, select 16 or 32kHz, 16 Bit, and Stereo or Mono. Sound Selection Dialog Box 6 7 To save this format, click the Save As button. The Save As dialog box opens. Select the location where the format will reside, enter a name and then click OK.
Chapter 12 – IVR Service Save the Format The system returns to the Sound Selection dialog box. 9 10 Click OK. The system returns to the Properties for Sound dialog box. Click OK. The system returns to the Sound–Sound Recorder dialog box. You are now ready to record your voice message. Recording an Audio Message 1 On your computer, click "Start -> Programs -> Accessories -> Entertainment -> Sound Recorder" to display the "Sound-Sound Recorder" dialog box. 2 3 4 5 6 Click "File - New".
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) In the Save in field, select the directory where the file will be stored. In the "Save as Type" field, select the .wav file format. In the File name box, type a name for the message file, and then click the Save button. To record additional messages, repeat the above steps. 10 11 12 To upload your recorded *.wav file to RMX, see Replace the IVR information.
13 CDR RMX includes a Call Detail Record (CDR) utility, which enables you to view summary information about conferences, as well as to retrieve full conference information and save it to a file. The file can be used to produce reports or be exported to external billing systems. The Polycom RMX can store details of up to 1000 conferences. When this number is exceeded, the system overwrites conference data, starting with the oldest conference.
Chapter 13 – CDR CDR File – Formatte Viewing CDR Records To view the conference records, click the menu options Administration->CDR on the top-left of the page. The CDR List pane appears, showing the saved CDR records. Parameter Description of CDR Parameter Name Description Shows the conference name and an icon indicating whether or not the CDR record has been written to the RMX 1000’s memory. - CDR record saved - CDR record not saved Start Time The actual start time for the conference.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) • Retrieve - Save the selected CDR records to a specified location as plain text (.cdr files). • - Move the cursor to the lower right corner of the CDR list to activate this hidden control. It is used for page turning, going to a specified page or directly going to the first page/last page. Saving CDR Records To save the CDR records to your local machine: 1 Select the records to save from the CDR record list.
14 System Maintenance System Alerts When an error occurs in the system, the System Alerts function will be activated. RMX will record the system alert information and generate a report file in the *.txt format. When a system error occurs, the system alert area blinks red until the problem is solved. To view the system alert, click the blinking System Alerts bar on the left-bottom of the page to open the System Alerts pane. It shows all the unresolved event information.
Chapter 14 – System Maintenance H.323 Link H.323 Link Status To view all connected H.323 links, click H.323/SIP H.323 Link on the left-bottom of the page. The H.323 Link pane opens with the list of connected H.323 links. For the meanings of the H.323 link status parameters, see the table below. H.323 Link Status Description Parameter Description Name Participant name or endpoint identifier. IP Address The IP address for the participant’s endpoint device.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) To set the system time, click the menu options Setup->RMX Time on the top-left of the page. The system time setup page opens. System Time Setup Page This page shows the date and time of the system and the user computer.
Chapter 14 – System Maintenance Customization Page Modifying Language To modify the device language, click the "Language" tab on the customization page, select the required language from the drop-down menu, and then click the "OK" button. You need to reboot your system to ensure that the settings take effect. The system provides only the IVR information in English, Chinese and Japanese. If a user selects another language beyond the three, the IVR information in English will be used by default.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Customized Item Description a conference is held with RMX. Depending on various screen width/height ratios of participants' endpoint displays, you can upload personal pictures that meet different requirements. • 4:3 - You are required to upload pictures in the *.bmp format, with 704 * 576 pixels. • 16:9 - You are required to upload pictures in the *.bmp format, with 1024 * 576 pixels.
Chapter 14 – System Maintenance Maximum Bandwidth (RMX 1000 Rev A only) RMX 1000 Rev A's users can set whether to enable the 4M bandwidth capability when the system communicates with participants. To enable the 4M bandwidth, click "Max Bandwidth" on the Customization interface, and then select "Support 4M bandwidth". • • If the 4M bandwidth is selected, at most 48 video resources are available. Max Bandwidth is available only when your RMX 1000 Rev A supports more than 64 video resources.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) • Disable ad hoc conference: When this check box is selected, the endpoint cannot create a conference in the PCM lobby. Also, you cannot create a conference by directly entering the IP address or E.164 prefix of RMX plus conference ID through the remote control.
Chapter 14 – System Maintenance directly in the left text box, and then click "Upload Signed Certificate" to upload the certificate to the RMX system. Click View Certificate Information to check the information for certificates installed on RMX.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Parameter Description Contact person for this MCU Specifies the name of the person who manages this MCU from a far end MCU Position Specifies the location of MCU MCU System Name Specifies the system name of MCU SNMP Agent Version Specifies the SNMP agent version used by MCU • Version 1 and Version 2 - When this option is selected, you need to configure "Community Name".
Chapter 14 – System Maintenance SNMP Properties – Traps Parameter Configuration of SNMP Traps Parameter Description SNMP Trap Version Specifies the SNMP Trap version used by MCU • Version 1 and Version 2 - When this option is selected, you need to configure "Trap Destinations" and "Community Name". • Version 3 - Specifies the parameter settings of secure and remote configuration; when this option is selected, you need to configure "User Name", "Security Level" and related options.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Parameter Description • The conference starts/ends. A new participant enters the lobby. • Product Activation The Product Activation page is used in the following activation cases: • To activate the newly purchased system • To activate the payment function Click "Setup->Product Activation" in the menu bar at the upper left part on the Web page.
Chapter 14 – System Maintenance System Log The log page consists of a list of recorded log files with their corresponding creation times and the following function buttons: • Refresh List - refresh the log list to show the newly created log files • Select All - select all the log files in the list • Get Files - save the selected log files to a specified location To save the log files to a local location: 1 In the log list, select the log files to be saved.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Backup Configuration / Reservation Restoring Configuration / Reservation To restore the backup configuration file to the system, click the menu options "Administration -> Software Management -> Restore Configuration/Reservation" at the upper left part on the interface. The Restore Configuration/Reservation interface appears.
Chapter 14 – System Maintenance It is recommended that you export the address book before you reset the system. For more information, see Importing and Exporting the Local Directory. Restore Configuration/Reservation Page Resources Usage To know the usage of current RMX resources, click the menu options "Administration -> Resources Usage" at the upper left part on the interface. The Resources Usage interface appears.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Resource Report Page – for RMX 1000 Rev C and RMX 500 Rev B The Resource Usage page displays the currently available video and audio resources, and various conference parameters which affect the system's idle multi-screen resources. You can select some of the parameters to calculate the appropriate number of conferences available.
Chapter 14 – System Maintenance Setting Description name (RMX 500 Rev B/RMX 1000 Rev C only) of Advanced Options . When you send dual streams to an endpoint which does not support H.239, the system will use dual stream contents to replace conference videos Whether the "Use dual stream contents to replace conference videos" function has been enabled for the conference. This function is configured in the conference profile.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) the Web UI. If that happens, you can use the RMX 1000 Rescue utility provided with the device to restore the upgrade. For details please refer to System Recovery. Download the required software Version 2.5 (xx-File Systems-xx.ppm and xx-Kernel Systems-xx.ppm) from Polycom web site. 1 2 In the Upgrade System page, install the two upgrade packages of software Version 2.5.
Chapter 14 – System Maintenance ― Port: COM1 (confirm on the basis of the port used on the PC) ― Baud rate: 115200 bps ― Data: 8 ― Parity: none ― Stop bit: 1 3 In the Console session, press the Enter key. The login interface appears. Now enter the login password and press the Enter key. The default password is POLYCOM(case sensitive). Console Interface - Login 4 Enter the command Reboot and then Y to confirm. You can also restart the system manually.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Console Interface – Highlighting Rescue If you have no operation for 5 seconds on the above interface, the system will automatically enter the normal mode. In that case you need to reboot the system again to recreate the opportunity to select rescue. 6 The system remains in a startup state for approximately 1 minute.
Chapter 14 – System Maintenance progress if the PC is establishing a connection with the MCU. Uploading Package 14-20 4 When prompted whether to restart the system, click NO to upload the other package. 5 Continue to upload the File System package as described in Step 2 and Step 3. 6 When prompted whether to restart the system, click Yes to complete the upgrade.
15 Signaling and Hardware Monitoring Signaling Monitoring To monitor the status of LAN1, LAN2, SIP, directory service and gatekeeper of the system you are using, click "Signaling Monitor" in the RMX Management pane. The signaling status list will be displayed in the list pane on the right side. Signaling Monitor Pane The table below provides the status meanings of related parameters.
Chapter 15 – Signaling and Hardware Monitoring Service Name Status Indication Directory Service Registered: MCU has been registered to the directory server. Registration Failed: Registration of MCU to the directory server failed. Disabled: Directory service is disabled for MCU. Gatekeeper Registered: MCU has been registered to the gatekeeper. Registration Failed: Registration of MCU to the gatekeeper failed. Disabled: Gatekeeper service is disabled for MCU.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Stacking RMX supports two devices to be stacked so as to extend the resource capability of a single RMX device to support more conferences and participants without increasing the management complexity. The stacked device can be treated as a single device for unified management.
Chapter 15 – Signaling and Hardware Monitoring ― If you are configuring the slave device, please select Slave, and then enter the IP address for the master MCU. 3 Click OK and restart the device if prompted. When all of the stacked devices are started, go to the Hardware Monitoring page within the Web configuration page for your master device, and you will see the information for stacked devices being displayed in Device List. Right-click the slave MCU and select Login Module.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Hot Standby The RMX system supports hot standby, allowing two MCU devices connected within the same LAN to treat each other as a standby machine for data synchronization.
Chapter 15 – Signaling and Hardware Monitoring Configure Hot Standby Before configuring hot standby, you need to finish the following tasks: • Ensure that the two MCU devices which can be treated as standby machines for each other have the same software version and model. • Configure the two MCU devices within the same network segment, which can be treated as standby machines for each other. • Confirm the master-slave relationship among the two MCU devices.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 5 Click OK. 6 When the information on the MCU device is backed up, click OK in the popup message box, and then click Restart Now. When the two RMX devices with hot standby configured are restarted, the device started first will become a master device, and the other one will be used as a slave device.
Chapter 15 – Signaling and Hardware Monitoring To restart the system, click the To shut off the device, click the 15-8 button on this pane. button on this pane.
16 Personal Conference Manager (PCM) In addition to the Web interface, RMX also provides end users with the PCM (Personal Conference Manager) interface to control a conference via a remote control.
Chapter 16 – Personal Conference Manager (PCM) Introduction to PCM Interfaces Viewing the PCM Interface The endpoint with chairperson privileges can display the PCM menu only when a multi-screen conference is held.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) PCM Main Menu If you have no operation for a certain period on the PCM menu interface, the system automatically goes back to the conference image. Definitions of DTMF & FECC Keys You can control RMX using FECC and DTMF functions of the remote control. When your endpoint supports FECC or DTMF, use the remote control to operate the PCM menu interface.
Chapter 16 – FECC Token Personal Conference Manager (PCM) Description • Bring up the menu (if the conference videos are displayed) • • • • Go to the lower level menu Confirm the selection (if the menu is displayed) Shift the selection to the right video Bring up the menu (if the conference videos are displayed) • • • Return to the higher-level menu, if the menu is displayed (cyclic) Shift the selection to the above video Bring up the menu (if the conference videos are displayed) • • • Go to the lo
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 1 In the PCM main menu, select "Click View" to go to the interface for selecting a multi-screen legend. 2 Select a multi-screen legend by pressing the up arrow/down arrow key on the remote control, or directly press the corresponding number key of the multi-screen legend number. 3 Enter the multi-screen layout setting status.
Chapter 16 – Personal Conference Manager (PCM) a lecturer. The endpoint for which participant is selected as the lecturer will be identified with in the list. If Auto is selected, the voice activation feature will be used to select the participant whose speech reaches the predefined time as the lecturer. Connect Participant When a conference is going on, the chairperson can fast invite a participant to join this conference through the PCM interface.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) remote control, and then press the Zoom In key to switch this status (repeatedly press the Zoom In key to cyclically switch the on/off status). The table below provides the meanings of status icons. "ALL" can be selected to mute and unmute all the endpoints except the conference chairperson's and lecturer's. Status Legend Descriptions Legend Description The audio output to the endpoint is allowed.
Chapter 16 – Personal Conference Manager (PCM) In the FECC status, if you performed no FECC operation in 10 seconds or used the DTMF function, you will be automatically signed out of the FECC state and brought to the conference image. Recording a Conference When a recording link has been set up in the conference, the conference chairperson can start recording, suspend recording, and stop recording through the PCM interface. For more information about recording links, see Recording Link.
17 Appendix A: Connection Failure Diagnosis When a participant failed to connect to a conference or was disconnected from a conference, the Connection Status page of Participant Properties pages appears, listing the cause and more details about the connection failure. When possible, it also provides you the possible solutions. This appendix lists the causes that may be shown in Call Disconnected Cause and the corresponding descriptions.
18 Appendix B: Telnet/Terminal Commands RMX also supports device debugging from the command line. You can configure command settings in either of the following two methods: using the HyperTerminal after connecting it to the device through a serial port or configuring via telnet. Both methods use the same command format. Next, we will describe how to configure command setting using the HyperTerminal.
If you entered a wrong password, you may be required to re-login to the system. If you entered the right password, you will be brought directly to the command setting interface. Command Introduction Help After logging in to the system, you can enter "?" or "help" after the prompt "#" to show the command prompt information. • "< >" indicates the optional parameter. • "{ }" indicates the required parameter. • " | " indicates a 1-out-of-N parameter.
Chapter 18 – Appendix B: Telnet/Terminal Commands Parameters Description Parameter Description timeout Defaults to 120 seconds and can be modified to any value in the range of 5 – 600 seconds [Example] Set the timeout time to 60 seconds: Reboot Device Enter "reboot" after the prompt "#" to reboot the device. Restore Password Key in "reset password" after the prompt "#" to restore the user password for Web login to the default password (POLYCOM).
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) The system displays the prompt message "Are you sure?". Key in "Y" to proceed, or key in "N" to cancel the setting. Telnet Setting Key in "telnet {on | off}" after the prompt "#" to turn on/off the telnet session. For example, enter telnet on to enable the telnet function. The default setting is telnet on.
Chapter 18 – Appendix B: Telnet/Terminal Commands Network Service Key in the following commands after the prompt "#" to set network configurations: "set {lan1 | lan2} ip {dhcp | static netmask gw }" set the IP address for LAN 1 or LAN 2 interface. "set {lan1 | lan2} speed {auto | 1000 | 100 full | 100 half | 10 full|10 half}" set the connection features for the LAN 1 or LAN2 interface.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) [Example 2] Set the 100M half duplex for the LAN 1 interface: After you set the connection feature or IP address for the LAN interface, the system must be restarted in order for the new settings to take effect. Password Checking Key in "password checking {on| off}" after the prompt "#" to enable or disable the password checking function.
Chapter 18 – Appendix B: Telnet/Terminal Commands [Example] Set the I frame request time interval to 60 seconds: 18-8
Chapter 19 – Appendix C: Glossary 19 Appendix C: Glossary 19-2 Abbreviation/Term Explanation Bandwidth Defines the information-carrying capacity of a channel. In analog systems, it is the difference between the highest frequency that a channel can carry and the lowest, measured in hertz. In digital systems, bandwidth is measured in bits per second.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Abbreviation/Term Explanation amount of data that can flow during one second over a communications line (using a transmission medium). 1 Kbps=1000 Bps. CIF, 4CIF, QCIF Common Intermediate Format, an optional part of the ITU-T's H.261 and H.263 standards. CIF specifies 288 non-interlaced luminance lines that contain 176 pixels. CIF can be sent at frame rates of 7.5, 10, 15, or 30 per second.
Chapter 19 – 19-4 Appendix C: Glossary Abbreviation/Term Explanation H.323 An ITU-T standard for audio, video and data communications across IP-based (LAN) networks, including the Internet. IP Internet Protocol. The working protocol that forms the basis of the Internet. ITU-T Standard International Telecommunications Union, Telecommunication Standardization Sector (formerly CCITT). An international group that produces official standards for telecommunications.
Quick Installation Setup Wizard 20 Third-party Software Licenses Listed in this appendix are some of the third-party software products used by Polycom RMX and the relevant copyright announcements. Third Party Licenses Software Source File License Type License Conditions GPL V3.0 Copyright 2007. Distributed under the GPL License V3. 0, which may be found at www.gnu.org/copyleft/gpl.html Copies of modified source code available upon request. GPL V3.0 Copyright 2007.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 20-2 Software Source File License Type License Conditions OpenLDAP OpenLDA P Public License v 2.8 (17 August 2003) http://www.openldap.org/software/release/license.ht ml Libpng libpng License http://www.opensource.org/licenses/zlib-license.php Jpeg.v6b - http://www.ijg.org/files/ bmp2png-1.62 - http://pmt.sourceforge.net/bmp2png/index.html srtp 1.4.2 BSD-base d http://srtp.sourceforge.net/license.
Quick Installation Setup Wizard 21 Quick Installation Setup Wizard (RMX500 Rev A only) Before using the simple conference management system, you need to first configure your system using the setup wizard, such as setting RMX time and creating address book. Using quick installation setup wizard: 1 In the Web browser, enter http:// in the address bar, and then press Enter. 2 On the top right corner of the Login interface, select English from Select Language drop-down list.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) When you make new conference reservations, system will configure highest resolution and connection rate in accordance with your settings. 10 (Optional) If you need to create new contacts, click New, enter contact information as suggested by prompts and click OK. 11 (Optional) To import the address book: a Click Download profile, name the profile and select the path of saving this profile, click Save.
Quick Installation Setup Wizard 5 Follow the on-screen prompts to enter the new password and click OK. Create Simple Conference Management System User: 1 In the Web browser, enter http:// in the address bar, and then press Enter. 2 On the top right corner of the Login interface, select English from Select Language drop-down list 3 On the Login interface, enter the default User Name (POLYCOM) and Password (POLYCOM). Click Login.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) 5 Click Back. When uploading an address book file, the participants in the current address book will be overwritten. If contacts email addressed in the .csv file incorrect, even the address book successfully imported, the contact won’t appear in new conference reservation participant list or will not receive conference notices from the system. You may get the following message: “contacts_profile.
Quick Installation Setup Wizard • You can add participants and meeting rooms prior to the start of the meeting, or you can add meeting rooms during the meeting. • The dial-in ID in the meeting notifications is defined by your system settings, for more information, see dial-in ID. • If participants could not receive the conference notice, please check the accuracy of the participant’s Email address in your imported address book.
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Click Conference List 1 Button . 2 Click Control . 3 Click one or more meeting rooms to be controlled. 4 Click meeting room control toolbar to carry out control. Name Description Add Meeting Room Add a new meeting room to the current conference. Connect the allocated meeting room to the conference. Connect Disconnect Disconnect the allocated meeting room from the conference.
Quick Installation Setup Wizard To change a multi-screen mode of an instant conference: Click Conference List 1 . 2 Click Control 3 Click single or multiple meeting rooms, then click Change Layout. 4 Select a layout mode and click OK. Multi-screen Mode . Description A user can set to automatically select the multi-screen layout according to the number of added meeting rooms, for more information about automatic multi-screen layout, see automatic multi-screen layout .
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems (Conference on Ports) Number of Meeting Rooms Multi-screen Layout 10 11-13 14-16 16+ Dial-in Number For an H.323 endpoint, if the endpoint has been registered to the same gatekeeper as RMX, the dial-in number consists of the E.164 prefix of RMX and conference information, such as the conference ID, conference password, chairperson password and participant address, in the form below:
Quick Installation Setup Wizard For example: RMX IP address: 172.22.30.40 ID of the conference to be created: 1001 The table below shows the strings dialed by the endpoint under different scenarios: H.323 Endpoint's Dial-in Numbers – Not Registered to a GK Scenario Dial-in String Create this conference 172.22.30.40##1001 Create this conference and set: Conference password: 1111 Chairperson password: 2222 172.22.30.
