USER GUIDE Software 4.1.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Copyright ©2013, Polycom, Inc. All rights reserved. 6001 America Center Drive San Jose, CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc.
Contents About This Guide ................................................................................................................ix Who Should Read this Guide? .................................................................................................... ix How to Use this Guide .................................................................................................................. ix Conventions Used in this Guide ....................................................................
Polycom® VVX® 300 and 310 Business Media Phones User Guide Responding to Incoming Calls................................................................................................. 19 Ignoring Incoming Calls ................................................................................................................... 20 Rejecting Incoming Calls ................................................................................................................
Contents Navigating the Main Browser ......................................................................................................... 49 Entering Information in the Main Browser .................................................................................... 50 Broadcasting Messages Using Push-to-Talk and Group Paging ....................................... 50 Push-to-Talk Mode .....................................................................................................................
Polycom® VVX® 300 and 310 Business Media Phones User Guide Locking the Phone ..................................................................................................................... 69 About Your User Password ............................................................................................................ 70 Locking and Unlocking Your Phone .............................................................................................. 70 Calling and Answering from a Locked Phone ...
Contents Plugs Acts as Disconnect Device .............................................................................................. 89 Industry Canada (IC) ................................................................................................................... 90 CE and VCCI Mark....................................................................................................................... 90 CE Mark R & TTE Directive (EU only) .........................................................
About This Guide This guide applies to two phones: the Polycom® VVX® 300 and 310 business media phones. You can use this guide if you have either phone. This user guide will help you to navigate and use your VVX 300 or VVX 310 phone. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions. As you read this guide, the terms the phone and your phone refer to either the VVX 300 or VVX 310 phone.
Polycom® VVX® 300 and 310 Business Media Phones User Guide • Chapter 4: Customizing Your Phone You can customize your phone in many ways, including setting up a screen saver, or changing the backlight, background picture, or time and date format. Read this chapter to personalize your phone. • Chapter 5: Administrative Tasks This chapter describes tasks that your administrator may ask you to perform.
About This Guide • Dialpad The dialpad is the area of the keypad you use to enter numbers and characters. The dialpad consists of all the number keys, as well as the asterisk (*) and pound (#) keys. • Key This term refers to any button on the phone console. Phone keys include the dialpad keys, , , , , , and . • Option An option is one of a series of items you can select for a phone setting, such as Enabled and Disabled.
Polycom® VVX® 300 and 310 Business Media Phones User Guide • Soft key area The soft key area (shown above) is the area along the bottom of the screen that displays context-sensitive soft keys. • Status bar The status bar (shown next) is the top-most part of the screen. It displays the time and date or other messages instead of the date display.
About This Guide Name Icon Settings Description The Settings icon highlights settings you may need to choose for a specific behavior, to enable a specific feature, or to access customization options. Typographic Conventions A few typographic conventions, listed next, are used in this guide to distinguish types of in-text information. Typographic Conventions Convention Description Bold Highlights interface items such as menus, soft keys, file names, and directories.
Polycom® VVX® 300 and 310 Business Media Phones User Guide • Setup and maintenance documents: ○ Polycom VVX 300 and 310 Business Media Phone Quick Start Guide—This guide describes the contents of your phone package, how to assemble the phone, and how to connect the phone to the network. The quick start guide is included in your phone package. It is also available from the VVX 300 and 310 Business Media Phone Support Web page.
Chapter 1: Getting Started Before you use your Polycom® VVX® 300 phone, you may wish to take a few moments to become familiar with its features and user interface. In this chapter, you learn about your phone’s components and the screen layout. You’ll also learn how to configure your phone remotely using the Polycom Web Configuration Utility.
Polycom® VVX® 300 and 310 Business Media Phones User Guide VVX 300 Phone Features Feature Description Speaker Provides ringer and hands-free (speakerphone) audio output. Dialpad Enables you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers. Security slot The connector on the back of your phone that enables you to attach a laptop cable lock to your phone so you can secure it to a desktop.
Chapter 1: Getting Started • From Home view, press to display either Lines or Call view. Troubleshooting: Why Can’t I Access a Certain View? The views you can access depend on the number of calls your phone has, and if your phone has an active call. If your phone is idle, you can access Home and Lines view. If your phone has one call only—and it’s active—you can access Home and Lines view. If your phone has multiple calls, or one held call, you can access Home, Lines, and Calls view by pressing .
Polycom® VVX® 300 and 310 Business Media Phones User Guide • Settings—Select Settings to access phone features and settings to customize your phone. Additional icons may include: • Applications—Select Applications to access a menu of custom applications. See your administrator for information about any specific applications listed in this menu. • Calendar—Select Calendar to show a calendar with your meeting details. Using the Calendar feature, you can join meetings directly from your phone.
Chapter 1: Getting Started Calls View You can access Calls view (shown next) if your phone has multiple calls in progress, or you have one held call. Use the up and down arrow keys to see all your calls. If your phone has multiple lines, calls display under the associated line. Call color indicates status: • Medium grey—Active call • Dark grey—Incoming call • Light grey—Held call Use the up and down arrow keys to highlight a call. The soft keys apply to the highlighted call.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Icon Description Icon Description Active conference Presence status (Available) Placed call Presence status (Busy or In a Call) Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (No information) Presence status (No information) Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens, as
Chapter 1: Getting Started If you want to… Do this… Highlight calls in Calls view Use the up and down arrow keys to select a call. The soft keys, like Hold or Resume, apply to the highlighted call. Select a menu item or option Use the up and down arrow keys to highlight the menu item or option, and press Select. If the menu is numbered, press the dialpad key to enter the corresponding menu. For example, press 4 to enter the Backlight Timeout menu as shown above.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Options Available When You Select Mode Options Available When You Select Encoding abc abc 123 123 ASCII (for regular text) Latin (to enter accented characters) Katakana (for Japanese characters) Unicode (to store characters as double bytes) Cyrillic (for Russian characters) Using the Dialpad Keys on the Phone Console You can use the dialpad keys on your phone console to update field information.
Chapter 1: Getting Started If you want to… Do this… Enter a special character Select Encoding, and select one of the alphabetic (Abc, ABC, or abc) options. Then, press the 1, *, 0, or # key one or more times to enter one of the following special characters: • 1 key: ! | ‘ ^ \ @ : 1 • * key: . * - & % + ; ( ) • 0 key: / , _ $ ~ = ? 0 • # key: # > < { } [ ] “ ‘ Note: You can’t access special characters when you’re in numerical (123) mode.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Configuring Your Phone Using the Web Configuration Utility This section explains how to update phone settings from your phone, using the phone’s menu commands. If you wish, you can also update these settings remotely with the Polycom Web Configuration Utility. The phone’s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser.
Chapter 2: Using Basic Features Now that you’re familiar with your phone’s user interface and how to interact with it, you’re ready to perform baisc phone tasks that you’ll use on a daily basis. At the end of this chapter, you’ll become expert at handling multiple calls at one time, manipulating incoming and active calls, and accessing directories and lists so you can perform tasks quickly and efficiently.
Polycom® VVX® 300 and 310 Business Media Phones User Guide During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing or . For example, if you’re using the handset, you can switch to headset mode by pressing , or switch to speakerphone mode by pressing . When you’re in speakerphone mode, glows green. When you’re in headset mode, green if an analog headset is connected.
Chapter 2: Using Basic Features If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls view displays, as shown next. To answer the call, pick up the handset, press Answer to use the speakerphone. , or press . Or, from Calls view, press Note: Answering Calls When Your Phone is Locked If your phone is locked, the way you answer calls is different. For more information on answering calls from a locked phone, see Calling and Answering from a Locked Phone.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Answering Calls Automatically You may find it convenient if your phone to auto-answer calls, so you don’t have to press a key to answer a call. If you enable this feature, your phone will automatically answer incoming calls using the speakerphone. Your system administrator sets how many times your phone will ring before the call is auto-answered.
Chapter 2: Using Basic Features Lines view shows you each line on your phone, and how many calls each line has, as shown next. In the example below, line 2326 has one active call, and line 2327 has one held call. If you press a line key that doesn’t have an active call, the most recent call on that line will become active. The current call will be held. To manage a call, use the up and down keys to highlight it.
Polycom® VVX® 300 and 310 Business Media Phones User Guide To display the Dialer, do one of the following: • From Home view, select New Call. • From Lines or Calls view, press New Call. (The New Call soft key won’t display if you have an active call.) • If your phone is idle, start entering a phone number. • Pick up the handset, or press active call. or . This method only works if you don’t have an • In Lines view, press a line key that doesn’t have any calls.
Chapter 2: Using Basic Features Note: Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone doesn’t automatically place the call, press Send. If a call is placed before you enter all the digits, place the call as follows: enter the phone number and press Send.
Polycom® VVX® 300 and 310 Business Media Phones User Guide To redial a number: • From the Placed Calls list (shown next), press Dial. Use the up and down arrow key to select the other previously placed calls. Ending Calls To quickly end an active call, replace the handset. Or from Lines or Calls view, press End Call. If you’re in Calls view, be sure to highlight the call first. Note: How Do I End a Held Call? A call must be active to end it.
Chapter 2: Using Basic Features Web Info: More Information About Headsets • For information on how to connect a headset to your phone, see the Quick Start Guide for your phone, available by navigating to your phone from the Polycom Business Media Phones Web page. • For information on your headset’s features, as well as how to sync your headset with your phone, see your headset documentation. • For a list of supported headsets, see the Headset Compatibility List (Technical Bulletin 37477).
Polycom® VVX® 300 and 310 Business Media Phones User Guide Ignoring Incoming Calls Ignore or silence a call to stop your phone from ringing. Even though the call is ignored, your phone will still display the incoming call notification so you can still answer the call. To ignore or silence a call: • From the Incoming Call window, press Ignore (for private lines) or Silence (for shared lines). The Incoming Call window disappears, your phone stops ringing, and either Home or Calls view displays.
Chapter 2: Using Basic Features Holding Calls You can place any active call on hold. A held call displays in Calls and Lines view as follows: To hold a call: • From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the call first. To resume a held call: • Do one of the following: ○ From Lines view, press Resume. If there’s more than one held call on the line, the last call that you held will be resumed.
Polycom® VVX® 300 and 310 Business Media Phones User Guide To perform a blind transfer: 1 From Lines or Calls view, press Transfer. The active call is held. 2 From the Dialer, press Blind, and place a call to the person you want to transfer the call to. If you don’t see Blind, press More, and then Blind. The call automatically transfers to the person you specified. Timesaver: Completing a Transfer If you’re using a handset, complete a transfer by replacing the handset.
Chapter 2: Using Basic Features 4 When the second person answers, press More and then Confrnc to join everyone in a conference. The Active: Conference screen displays, as shown next. Power Tip: How to Quickly Set Up a Conference If your phone has an active call and one held call—on the same or a different line—press More and then Join from either Lines or Calls view to automatically create a conference call. The conference call takes place on the line from which you handled the last active call.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Ending Conference Calls To end a conference, and your connection to the other people, press End Call. By default, when you press End Call, the other two people remain connected. However, your system administrator may have set up your phone so that all connections end. To end a conference call: • From Lines or Calls view, press End Call. The conference call ends. By default, the other two people remain connected.
Chapter 2: Using Basic Features 4 Do one of the following: ○ Press Far Mute to mute the person. The muted person can hear everyone, but no one can hear the muted person. ○ Press Hold to hold the person. The held person can’t hear anyone, and no one can hear the held person. ○ Press Remove to remove the person from the conference, end the conference call, and create an active call between you and the person still in the call. ○ Press Info to view information about the person and their call status.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Note: Call Forwarding and Microsoft® Lync® Server 2010 If your phone is configured to work with Microsoft Lync Server 2010, your call forwarding options will be different than those described below. For more information on forwarding calls with Microsoft Lync, see Using Polycom Phones with Microsoft Lync Server 2010 Quick User Guide, available from the VVX 300/310 Business Media Phone Support Web page.
Chapter 2: Using Basic Features Rejecting Calls from a Contact You can send incoming calls from a particular contact to your voicemail system. Note: Rejecting Calls and Shared Lines You can’t reject calls on shared lines. You can only silence them. For more information, see Working with Shared Lines. To send incoming calls from a contact to your voicemail system: 1 Select Directories from Home view, and select Contact Directory.
Polycom® VVX® 300 and 310 Business Media Phones User Guide When you enable Do Not Disturb, the following happens: • The Do Not Disturb icon displays in the status bar, as shown next. • If your phone is idle, the Do Not Disturb icon, , displays next to your phone line in Lines view, as shown next. If you have new messages or forwarding enabled, the messages or forwarding icon will display instead. • The DND icon in Home view, , changes to , as shown next.
Chapter 2: Using Basic Features To toggle Do Not Disturb on and off: • From Home view, select DND. Or, if your phone is idle, press DND. Using Do Not Disturb with Multiple Lines By default, the Do Not Disturb feature applies to all lines on your phone. However, your phone may be set up so that you can enable the feature on a per-line basis. To enable or disable Do Not Disturb for a particular line: 1 From Home view, select DND.
Polycom® VVX® 300 and 310 Business Media Phones User Guide To listen to voicemail messages: 1 Press , and select Message Center. Or, from Home view, select Messages, and select Message Center. 2 If multiple lines are configured on your phone, the Line Select screen displays. Use the up and down arrow keys to select the line that has the message. 3 From the Messages screen, press Connect and follow the prompts.
Chapter 2: Using Basic Features To manage a call record: 1 From your Recent Calls list, use the up and down arrow keys to highlight an entry, and press the right arrow key. 2 From the call details screen, shown next, you can: ○ Press Dial or the right arrow key to call the person. ○ Press Save to add the person to your Contact Directory. If the person is already in your Contact Directory, but isn’t a Favorite, Add to Favorites displays instead.
Polycom® VVX® 300 and 310 Business Media Phones User Guide To remove all calls from the list: 1 From Home view, select Directories from Home view, and select Recent Calls. 2 Press Clear. All calls are deleted from the call list. Working with Your Contact Directory You can store a large number of contacts in your phone’s local Contact Directory (shown next). Contact your administrator for the exact number. From your local Contact Directory, you can: • View contact information. • Search for contacts.
Chapter 2: Using Basic Features To view contact information: • From your Contact Directory, use the up and down arrow keys to select the contact, and press Info. The contact’s information screen, including the contact’s name and phone number, displays (as shown next). Additional information—such as a job title, label, or email address—may also display. To search for a contact: 1 From your Contact Directory, press Search. 2 From the Search screen, enter search criteria and press Search.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Note: Directory Fields are Administrator-Set. Your phone may not display all contact fields. For more information, see your administrator. The only required field is the Contact field—the contact’s phone number. ○ For First Name, enter the contact’s first name. ○ Use the down arrow key to select Last Name, and enter the contact’s last name. ○ Use the down arrow key to select Contact, and enter the contact’s phone number.
Chapter 2: Using Basic Features ○ Use the down arrow key to select Block Buddy, and enable or disable the setting. The default setting is Disabled. If enabled, the contact can’t monitor your status. For more information on monitoring status, see Using Buddy Lists. 4 Press Save. Timesaver: Saving Recent Callers and Corporate Directory Contacts to Your Directory You can automatically save a recent caller to your Directory. See Viewing Recent Calls.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Power Tip: Saving Corporate Directory Search Results You can save your last search results, so that the next time you view Corporate Directory, the results of your last search will display. To save Corporate Directory search results, select Settings from Home view, and select Basic > Preferences > Corporate Directory > View Persistency. From the View Persistency screen, select Enabled.
Chapter 2: Using Basic Features Controlling What is Heard You can change what you hear by doing the following: • Updating the incoming call ringtone. • Updating a contact’s ringtone. • Changing the speaker volume. • Changing the ringer volume. • Muting the microphone. • Changing where you hear sound effects. Updating the Incoming Call Ringtone A simple way to personalize your phone is to change your phone’s ringtone. You can even pick unique ringtones for the different lines on your phone.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Changing the Speaker Volume To change the volume of what you hear during a call, press one of the Volume keys, to lower or raise the speaker volume. , Changing the Ringer Volume To change the volume of the incoming call ringtone, press one of the Volume keys, while your phone is idle or ringing. , Muting the Microphone Mute the microphone so other parties can’t hear you. Microphone Mute applies to all modes (handset, headset, and speakerphone).
Chapter 2: Using Basic Features Contacts that have a favorite index number display , as shown next. All your Favorites display in your Favorites list. A smaller number of Favorites (3 for the VVX 300 and 310 and 9 for the VVX 400 and 410) display in Lines view and from Home view. The following figure shows a sample Favorites list. The following figure shows your favorites in Lines view. Favorites display under the phone line(s). Favorites display consecutively, according to their index number.
Polycom® VVX® 300 and 310 Business Media Phones User Guide To make a contact a Favorite: • From your Contact Directory, select the contact. From the contact’s screen, press More, and then Add to Favorites. The contact will now have a star next to their name when you view the contact from the Contact Directory.
Chapter 2: Using Basic Features If you have an incoming call on a shared line, you can stop your phone from ringing by tapping Silence. Even though the phone doesn’t ring, the call’s visual notification will still display and you’ll still have the option to answer the call.
Chapter 3: Using Advanced Features You’ve mastered the basic features of your phone, but want to know all about the other interesting and powerful features your phone has to offer.
Polycom® VVX® 300 and 310 Business Media Phones User Guide • Block people from monitoring your status • Monitor your buddies from your phone Note: Contacts and Microsoft Lync Server 2010 If your phone is configured to work with Microsoft Lync Server 2010, the way you manage buddies (known as contacts) is different. See Integrating with Microsoft Lync Server 2010. Updating Your Status Update your status so that other people can monitor your status from their phones.
Chapter 3: Using Advanced Features When you select a presence setting other than online, the setting displays instead of the date display on the status bar, as shown next. You may be able to access status and a list of the people you are watching from the Lines view. If you see a More soft key, press it to display MyStat and Buddies. To update your presence setting: 1 From Lines view, press More, and press MyStat. Or, select Settings from Home view, and select Features > Presence > My Status.
Polycom® VVX® 300 and 310 Business Media Phones User Guide To update your Buddy list: 1 From your Contact Directory, select the contact you want to start or stop monitoring. 2 From the contact’s information screen, press Edit. From the Edit Contact screen, using the up and down arrow keys to locate Watch Buddy, and enable or disable the field. The default setting is Disabled. When enabled, the contact is added to your Buddy list so you can monitor the contact’s status.
Chapter 3: Using Advanced Features From the Edit Contact screen, tap Block Buddy, and enable or disable the field. The default setting is Disabled. When enabled, the contact cannot watch your status, and the contact will display in your Blocked List. When disabled, the contact can watch your status, and the contact will display in your Watcher List. 3 Press Save. Timesaver: How to Quickly Unblock a Contact You can use your Blocked List to unblock a contact, rather than updating the Contact Directory.
Polycom® VVX® 300 and 310 Business Media Phones User Guide The following table shows you how to monitor your buddies from your Buddy Status list, Home view, and Lines view. To monitor buddies from… Do this… Buddy list From Lines view, press More, and select Buddies. Or, from Home view, select Settings, and select Features > Presence > Buddy Status. Your Buddy list displays, as shown next. Lines view From Home view, press shown next. .
Chapter 3: Using Advanced Features Using the Browser You may be able to view an Idle Browser and a Main Browser on your phone if so configured by your system administrator. If your phone is idle, you may be able to view an Idle Browser—non-interactive Web content on the idle screen—as you navigate between Home and Lines view. To see the Idle Browser, you may need to set up the screen saver. If you are in an active call, the Idle Browser won’t display.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Press this… To do this… Refresh the current Web page. Stop refreshing. Return to the Main Browser’s home page. Return to the phone’s Home screen. Entering Information in the Main Browser Editing icons enable you to enter information in text boxes. To display the editing icons, select a text box in the Main Browser. Tap this… To do this… Select lowercase, uppercase, or numerical mode, or a special character encoding.
Chapter 3: Using Advanced Features Normal By default, broadcasts sent to Groups/Channels 1 to 23 are considered Normal broadcasts. If two users begin a broadcast on the same group/channel at the same time, the phone with the lower serial number will continue to transmit while the other phone will enter the receiving state. By default, all phones are configured to receive broadcasts sent to Group/Channel 1. Priority By default, broadcasts sent to Group/Channel 24 are considered Priority broadcasts.
Polycom® VVX® 300 and 310 Business Media Phones User Guide 2 From the PTT Channels List screen, select the channel to send the broadcast on. The list displays the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on. 3 To start the broadcast, press and hold Talk. Be sure to press Talk throughout the entire broadcast. You’ll hear a ‘transmitting’ beep, and then the phone will display the channel information such as the channel label. 4 Begin speaking.
Chapter 3: Using Advanced Features Receiving PTT Broadcasts When You’re Not in an Active Call If you receive a broadcast and you’re not in an active call, the broadcast immediately plays, regardless of the broadcast priority. Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you’re in an active call depends on the broadcast priority and if you’re allowed to receive a broadcast when you’re in an active call.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Adjusting the Volume of PTT Broadcasts You can adjust the volume of PTT broadcasts while they play. During a broadcast, press one of the Volume keys, , to raise or lower the volume of the broadcast. If you adjust the volume of a non-emergency broadcast, your phone retains the adjusted volume for all subsequent non-emergency broadcasts. However, only system administrators can adjust the volume level of an Emergency broadcast.
Chapter 3: Using Advanced Features incoming broadcast will be held in a Pending state—it won’t disrupt the telephone call, and you won’t hear the broadcast. To hear the PTT broadcast, select the PTT broadcast and press Accept (the telephone call will automatically be held). Or, hold or end the telephone call. To allow or disallow PTT broadcasts to play during an active call: 1 Select Settings from Home view, and select Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk.
Polycom® VVX® 300 and 310 Business Media Phones User Guide 3 To begin a page, press Page. Just before the page starts, you’ll hear an alert tone, and then the page begins. 4 Begin speaking. 5 To end the page, press End Page. Receiving Pages To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group Subscriptions.
Chapter 3: Using Advanced Features If you adjust the volume of a non-emergency page, your phone will use the adjusted volume for subsequent non-emergency pages. However, only your system administrator can change the volume of an Emergency page. Changing Where Pages are Played While you send a page, you can pick up the handset, or press or and continue speaking. You can also press to mute your audio so that the people receiving your page won’t hear anything. This behavior is similar to a phone call.
Polycom® VVX® 300 and 310 Business Media Phones User Guide To allow or disallow pages to play during an active call: 1 Select Settings from Home view, and select Basic > Preferences > Paging/PTT Configuration > Group Paging. 2 From the Group Paging Configuration screen, scroll to Accept While Busy, and enable or disable the setting. The default setting is Disabled. When enabled, your phone will accept and play pages while you’re in an active call.
Chapter 3: Using Advanced Features Troubleshooting: What Happens if My Phone Has the Wrong Login Credentials? If your phone has incorrect Login Credentials, or you need to re-submit them, the following happens: • The message Login Credentials have failed/Please update them if information is correct displays on the screen. • An icon, , displays under the time in the status bar to warn you that your credentials have failed.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Troubleshooting: Why Doesn’t the Calendar Display? If you select Calendar from Home view, but the Calendar doesn’t display, your Login Credentials may be incorrect. To re-submit or update your Login Credentials, see Accessing Features with Your Login Credentials. Navigating Month View To see Month view, press Month. Month view shows all the days in the month and displays a dot next to the days that have meetings, as shown next.
Chapter 3: Using Advanced Features Navigating Meeting View You can view meeting details from Meeting view, as shown next. To see Meeting view, select a meeting in Day view. From Meeting view, you can: • View the meeting’s start and end time, location and organizer, required attendees, and meeting description. • View the numbers that you can call to join the meeting. • Select a meeting number to join the meeting. To navigate in Meeting view: • To see the meeting details, scroll up or down.
Polycom® VVX® 300 and 310 Business Media Phones User Guide • Press Dismiss to permanently remove the reminder from the screen and stop all future reminders for the meeting. To enable or disable meeting reminders: 1 Select Settings from Home view, and select Basic > Preferences > Calendar Settings. 2 From the Calendar Settings screen, select Reminder, and enable or disable the setting. The default setting is Enabled. When enabled, your phone will display reminders for all meetings.
Chapter 3: Using Advanced Features To join a meeting from Meeting view: 1 From Day view, select the meeting you want to join. 2 From Meeting view, press the meeting number, as shown next. If you want to use another number to join the meeting, and the meeting organizer has specified alternate numbers you can call, press More Actions. A list of numbers that you can dial is displayed. To join the meeting, select one of the numbers.
Polycom® VVX® 300 and 310 Business Media Phones User Guide You can close the application at any time to prevent your mouse pointer from moving to the phone. If you stop it, you can restart it again at any time. To start Polycom Desktop Connector: 1 From the Start Menu, select Programs > Polycom > Polycom Desktop Connector.
Chapter 3: Using Advanced Features Troubleshooting: Why Can’t I Use My Computer Keyboard to Enter Information in Certain Fields? If you can’t use your computer keyboard to enter information in a field on your phone, check to see if the field has a flashing cursor. Entering information using your computer keyboard will only work if the field has a flashing cursor. When you use your mouse and keyboard with your phone, you can do the following: • Use your keyboard to enter information on your phone screen.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Press this on your keyboard… To do this on your phone… F2 Press the second soft key from the left F3 Press the third soft key from the left F4 Press the fourth soft key from the left F6 Press F7 Open Directories F8 Open Messages F9 Press Talk (if PTT enabled) F10 Press Automatic Call Distribution (ACD) Sign In (if enabled) F11 Open Applications F12 Press Alt+F2 Press Redial Alt+F3 Press Transfer Alt+F4 Press Conference A
Chapter 3: Using Advanced Features Troubleshooting: Why Aren’t My Mouse Pointer and Cursor Responding? If your computer has multiple programs open or is in any way unresponsive, the mouse pointer or cursor may not respond as quickly on your phone. Try closing any unnecessary programs. Logging into Phones If your system administrator has set up the User Login feature, you can view your personal phone settings from any phone in the organization.
Polycom® VVX® 300 and 310 Business Media Phones User Guide After you use a phone, be certain to log out of the phone to prevent access to your personal settings. Note: Accessing the Calendar When the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled, and then want to access features that require your login credentials, you’ll need to re-enter your login credentials so that the features will work.
Chapter 3: Using Advanced Features If a phone requires a user login, you may be able to place calls to authorized numbers when the phone is in the logged-out state. If your system administrator has set up emergency numbers on the phone, you can place calls to the standard emergency number, such as 911, and up to five other authorized numbers. You won’t be able to call any other numbers until you log in to the phone.
Polycom® VVX® 300 and 310 Business Media Phones User Guide • You must enter a password to answer incoming calls. • All keys and screen items are disabled, except those that allow you to unlock the phone, make an authorized call, or view the browser if enabled. • The messages The phone is locked and Authorized calls only display on the status bar in Lines view. The messages that displayed before the phone was locked don’t display. You can unlock the phone by entering your user password.
Chapter 3: Using Advanced Features ○ DND when locked—Select this option if you don’t want your phone to ring. You won’t have the option to answer incoming calls. All incoming calls will go to your voicemail system (if enabled) and display as a missed call in your Recent Calls list. Note that enabling this option on shared lines disables ringing only. You will still see a visual notification of the call and have the option to answer it. The default setting is Allow ringing when locked. 3 Press Lock.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Note: Which Termination is Used When Placing a Call to Authorized Number When a call is placed to a number in the authorized list, it will placed through last used termination (handset or speakerphone or headset). The user must first press the speakerphone or headset key or lift the handset to trigger the display of the authorized call list. The second press of the same key will cause display of the idle screen.
Chapter 3: Using Advanced Features Troubleshooting: What Happens if I Can’t Access Features? If you still don’t have access to the feature(s), try entering your credentials, and pressing Submit. If you still don’t have access, or you lock your account, see your system administrator.
Chapter 4: Customizing the Phone’s Display In the previous chapters, you’ve learned how to customize calls—such as how to change call volume, forward incoming calls in a special way, or divert calls from a contact. But what if you want to customize the display? This chapter shows you how you can customize your phone’s screen so that it’s unique to you. Basic customizations include changing the time and date format and updating the screen brightness.
Polycom® VVX® 300 and 310 Business Media Phones User Guide 3 Press Ok to save your changes. Changing the Time and Date Display The time and date display in the status bar. If the phone can’t obtain a time and date, the time and date display will flash. Contact your system administrator if the display flashes, or either the time or date is incorrect. You can choose from a variety of time and date display formats, including options to display the day, month, or year.
Chapter 4: Customizing the Phone’s Display Changing the Backlight Your phone’s backlight has two components: • Backlight Intensity The brightness of the screen during phone activity and inactivity. Backlight intensity has three settings: ○ Backlight On ○ Backlight Idle The brightness of the screen when there is phone activity. The brightness of the screen when there is no phone activity. ○ Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle intensities.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Changing the Phone’s Background Picture You can change the background picture that displays on your phone. By default, your screen displays a light grey background that is named Default. Your system administrator sets up the background images for your phone. If no background images are set up, only the light grey background, named Default, is available. If you want, you can use a picture of your own as the background image.
Chapter 4: Customizing the Phone’s Display Note: Restrictions for Background Images When you use one of your own pictures as the background image, keep in mind the following: • Progressive or multiscan JPEG images are not supported. • The phone screen size is 220 x 108pixels. Smaller images will be centered and surrounded with black space. Larger images will be scaled proportionally to fit the screen. Horizontal or vertical black bars may be added to preserve the original aspect ratio.
Polycom® VVX® 300 and 310 Business Media Phones User Guide To set up a screen saver: 1 Select Settings from Home view, and select Basic > Preferences > Screen Saver. 2 From the Screen Saver screen, do the following: ○ Select Screen Saver, and select Enabled. ○ Select Wait Time, and enter the number of minutes the phone should wait after no activity before displaying the screen saver. You can enter a minimum of 1 minute and a maximum of 9999 minutes. The default is 15 minutes.
Chapter 5: Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks. Investigating Phone Warnings If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar, as shown next.
Polycom® VVX® 300 and 310 Business Media Phones User Guide Caution: Restarting Your Phone • Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it. • If you need to update your phone’s configuration, don’t restart your phone. To update the phone’s configuration, see Updating Phone Configuration.
Chapter 5: Administrative Tasks ○ Keypad Diagnostics ○ Display Diagnostics ○ Brightness Diagnostics ○ LED Diagnostics 83
Chapter 6: Getting Help This chapter provides locations where you can access useful Polycom or third-party documents and web links, including related Polycom, partner, or third-party documents and web sites. Related Documents For more information about installing, configuring, and administering Polycom products, refer to Documents and Downloads at Polycom Support. The Polycom Community The Polycom Community gives you access to the latest developer and support information.
Copyright, Safety, and Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
Polycom® VVX® 300 and 310 Business Media Phones User Guide product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.
Copyright, Safety, and Regulatory Notices Safety, Compliance, and Disposal Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1 This device may not cause harmful interference, and 2 This device must accept any interferences received, including interference that may cause undesired operation.
Polycom® VVX® 300 and 310 Business Media Phones User Guide La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facilement accessible. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This VVX 300 and 310 phone is marked with the CE mark. This mark indicates compliance with EC Directive 1999/5/EC.
Copyright, Safety, and Regulatory Notices Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka VVX 300/VVX 310 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių [Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis VVX 300/VVX 310 atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.
Polycom® VVX® 300 and 310 Business Media Phones User Guide WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. This product is rated 48Vdc, 0.25A.
Copyright, Safety, and Regulatory Notices Australia Warning This equipment will not operate when mains power fails WARNING FOR ALL POLCOM PHONES THAT USE HANDSETS With respect to section 5.4.3.11 of the Australian Communications Authority as Telecommunications Technical Standard AS/ACIF S004 2006: You should be aware that, under certain operating conditions, the handset earpiece may retain small metallic objects. If this occurs, these objects should be removed before using the handset.
Polycom® VVX® 300 and 310 Business Media Phones User Guide
End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc. in the rest of the world (collectively, “Polycom”).
Polycom® VVX® 300 and 310 Business Media Phones User Guide 2.3 Modifications. You may not modify, translate, or create derivative works of the Software Product. 2.4 Proprietary Notices. You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation. 2.5 Software Transfer.
EULA 5. UPGRADES. If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade. You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement.
Polycom® VVX® 300 and 310 Business Media Phones User Guide 7. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING.
EULA 10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §§227.7202-1 through 227.
