Polycom Telepresence m100 Help Book Version 1.0 Copyright © 2011 Polycom, Inc. Polycom and the Polycom logo are registered trademarks and Polycom Telepresence m100 is a trademark of Polycom, Inc.
Table of Contents Getting Started with Polycom Telepresence m100 ........................................................................................................ 1 Welcome to Polycom Telepresence m100 ................................................................................................................. 1 Starting Polycom Telepresence m100 ........................................................................................................................ 1 Activating Your Software ....
Polycom Telepresence m100 Help Book Setting Up Encryption ............................................................................................................................................... 23 Solving Problems ......................................................................................................................................................... 27 Troubleshooting ....................................................................................................................
Getting Started with Polycom Telepresence m100 Welcome to Polycom Telepresence m100 Polycom Telepresence m100 is an easy-to-use video conferencing application that lets you see and hear the people you call. With Polycom Telepresence m100, you can connect to anyone else who is using Polycom Telepresence m100 or other types of video conferencing systems. You can show your Windows desktop to participants in video calls. Polycom Telepresence m100 contacts who don't have cameras can still participate in calls.
Polycom Telepresence m100 Help Book Note that you will need to set up an account if you don't have one. 3. Click Single Activation/Upgrade. Follow the onscreen instructions to request the activation key code. Make a note of this number for use during activation of your software. To activate Polycom Telepresence m100 by importing a License File: 1. Save the Activation Key Code file to your local computer. 2. From the main window, click Menu > Preference > Activation. 3.
Calling and Answering Placing a Call You can place a call by choosing a name from your Contacts list, the Directory, or your Recent Calls. You can also call by entering the calling information yourself. Depending on the type of system you're using and the type of system you're calling, you can place a video call, or place an audio call. To place a call by choosing a name from your Contacts list: >> Do one of the following: • Double-click a Contact to place a video call.
Polycom Telepresence m100 Help Book Related Topics Searching for a Contact Participating in a Multipoint Call Configuring the Directory Services Answering a Call Ending a Call Answering a Call When you receive a call, you see a call notification that tells you who is calling. You can configure Polycom Telepresence m100 to answer calls automatically after this message appears, or you can configure Polycom Telepresence m100 to let you answer calls manually.
Calling and Answering Some virtual meeting rooms allow the meeting organizer to specify calling information for all participants before the call starts. In this type of multipoint call, you simply answer the incoming call. To join a multipoint call: >> Choose the virtual meeting room number from your Contacts list, the Directory, or your Recent Calls. You can also click a link in a meeting invitation or manually dial the number supplied to you by the meeting organizer.
Using the Contacts, Directory, and Recent Calls Lists Managing Your Contacts From your Contacts list, you can place calls with just a click. To add a person or system in the Directory to your Contacts list: 1. Click to open the Directory. 2. Type a name in the Search Text field. For example, if you type and, your search may find Contacts such as Andrew Jones, Christine Anderson, or Andover Conference Room. 3. Click a name, then click Add to Contacts. 4. Change the display name (optional). 5.
Polycom Telepresence m100 Help Book 2. Type a name in the Search Text field. For example, if you type and, your search may find Contacts such as Andrew Jones, Christine Anderson, or Andover Conference Room.
Using the Contacts, Directory, and Recent Calls Lists Specifies the protocol used for authentication with the LDAP server: Authentication NTLM, SIMPLE, or ANONYMOUS. If you Type are using a Polycom CMA server as the LDAP server, use the default setting NTLM. Use TLS Transport Layer Security Protocol enables TLS for securing data flow to and from the LDAP server. User Name Specifies the user name for authentication with LDAP server. For example, mydomain\jsmith.
Polycom Telepresence m100 Help Book 2. Click Call to start the call. To display your Recent Calls as a group in your Contacts list: 1. From the main window, click Menu > Preferences > General. 2. Specify whether to show recent calls in the Contacts list. To view your Call Log: >> From the main window, click Menu > Call Log. Log entries appear in the list in the order the calls were placed to or received from the person or system.
Using the Contacts, Directory, and Recent Calls Lists Configuring the Directory Services Seeing Details About a Contact You can see information about each of your Contacts, including display name, call address, status, title, location, phone number, and email address. To see details about a contact : >> Right-click a Contact and choose Show Details. To edit a Contact's details: >> Right-click a Contact and choose Edit Contact.
Working with Content Showing the Desktop When you show your Windows desktop, all participants see the same content at the same time. You can show slides, spreadsheets, or any other type of file. Everyone sees everything on your Windows desktop, including the cursor. The far end cannot control the cursor or edit the file. Only one participant at a time can show content. Tip: Before you show your Windows desktop, make sure that your content is ready. To show the Windows desktop to other participants: 1.
Customizing Your Polycom Telepresence m100 Environment Showing and Hiding the PIP During a call, you can verify the video you're sending to the far end by turning on the Picture-in-Picture window (the PIP). The PIP appears in the corner of the main video window. You can turn it on or off any time during a call. Tip: The toolbar is automatically hidden when you choose full-screen video. To display the toolbar temporarily, move your mouse. To show or hide the PIP: >> Click on the toolbar.
Polycom Telepresence m100 Help Book Placing a Call Showing and Hiding the PIP Ending a Call Hiding and Showing Your Video Preview Window When you're not in a call, the video from your camera is displayed in a window above your Contacts list. You can hide this window, if you prefer. You can also verify your local video before you place a call, and adjust your camera if necessary. To hide your video preview window: >> Click . To show your video preview window: >> Click .
Setting Up Your Camera and Audio Choosing a Camera You may need to use different cameras in different environments. For example, you may use a webcam with your laptop when you work from your office, but you need to use the laptop's built-in camera when you work from home. Instead of reconfiguring your video preferences, you can choose the camera to use before the call.
Polycom Telepresence m100 Help Book To mute or unmute the microphone: >> Click on the toolbar. To mute the microphone automatically: 1. From the main window, click Menu > Preferences > General. 2. Select Mute auto-answered calls. When your microphone is muted during a call, The mute icon the toolbar is highlighted.
Configuring Network Settings Specifying Your Network Preferences Polycom Telepresence m100 automatically adjusts to give you the best call quality for your connection type. You can allow Polycom Telepresence m100 to automatically determine your connection type, or you can specify it yourself. If your administrator has set a call rate limit, this rate determines the rate used for calls. Note: You cannot change your network settings during a call. To specify your network type: 1.
Polycom Telepresence m100 Help Book • Port 5060 (TCP and UDP): SIP To specify bandwidth: 1. From the main window, click Menu > Preferences > Call Settings. 2. Click Asymmetric Network if you are using an ADSL connection in which the network transmitting bandwidth is significantly different from its receiving bandwidth. 3. Set the maximum bandwidth for outgoing calls in the Maximum Transmit Bandwidth field. To set up encryption: 1. From the main window, click Menu > Preferences > Call Settings. 2.
Configuring Network Settings • Specify - Calls use the specified gatekeeper. Gatekeeper IP Address Specifies the IP address or name of the gatekeeper. H.323 Alias Specifies the name that gatekeepers use to identify this system. You can make Point-to-point calls using H.323 Alias (Name) if both systems are registered to a gatekeeper. The H.323 Alias (Name) is the same as the Display Name, unless you change it. H.323 Extension (E.
Polycom Telepresence m100 Help Book Authorization Name Specifies the name to use for authentication when registering with Registrar Server. Registrar Server Specifies the DNS name or IP address of the Registrar Server. Registrar Server Status Specifies if the system is register with Registrar Server. Proxy Server Specifies the DNS name or IP address of the SIP Proxy Server. Related Topics Specifying Your Network Preferences Specifying H.
Configuring System Safeguards Setting Up Encryption The encryption setting applies to all calls to and from Polycom Telepresence m100. When you see at the bottom of the screen, the call is encrypted. When you see at the bottom of the screen, the call is not encrypted. By holding your cursor over the icon, you can view your current encryption status and key. To set up encryption: 1. From the main window, click Menu > Preferences > Call Settings. 2.
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Solving Problems Troubleshooting Symptom Corrective Action Video My camera is not listed in the device selection list. Ensure that the camera is not in use by another application. Restart Polycom Telepresence m100. Reinstall your video device using the installation CD provided by the device's manufacturer, and then restart Polycom Telepresence m100. Ensure that your camera cable is connected securely. Restart Polycom Telepresence m100.
Polycom Telepresence m100 Help Book information. My video preview window shows blue video. My video preview window shows the Polycom Telepresence m100 logo. Ensure that the camera is not in use by another application. Ensure that your camera cable is connected securely. Restart Polycom Telepresence m100. Reinstall your video device using the installation CD provided by the device's manufacturer, and then restart Polycom Telepresence m100.
Preference Pages the integrated speakers. Far-end participants hear poor audio I don't hear audio from others. Place the microphone farther from the person speaking. Speaking too close to the microphone can cause poor audio quality. Ensure that the far-end audio is not muted. Ensure that your volume is set to an audible level. Ensure that your speaker cable is connected securely.
Preference Pages Preferences: General Display Name Enter or change the system name in this field. This name appears on the screen for the far site when you are making calls. Auto-answer incoming calls Allows the system to answer calls automatically. Mute auto-answered calls Allows the system to answer calls without turning on the microphone. If you enabled Auto-answer incoming calls, you may want to enable this setting to prevent callers from hearing your private conversations.
Polycom Telepresence m100 Help Book Maximum Transmit Bandwidth Sets the maximum bandwidth for outgoing calls when asymmetric network is enabled. AES Encryption Specifies whether the system uses AES encryption. Settings Description Off The system places and accepts only unencrypted calls. The system refuses incoming encrypted calls. On The system places and accepts only encrypted calls. The system refuses incoming unencrypted calls.
Copyrights and Legal Notices Settings Description None Use no camera Automatic Let the system automatically select a camera Specify Choose the camera from a list of installed cameras. Related Topics Choosing a Camera Preferences: Audio Test Audio Devices To test the audio devices used for making video calls and playing alerts. Audio input device (microphone) Specifies which microphone or other audio input device to use. Choose Auto to use the Windows default audio device.
Polycom Telepresence m100 Help Book Related Topics Placing a Call Preferences: H.323 Gatekeeper Specifies whether to use a gatekeeper. Settings Description Off Calls do not use a gatekeeper Specify Calls use the specified gatekeeper. Gatekeeper IP Address Specifies the IP address or name of the gatekeeper. Display Name This is the name that you entered on the General tab and that is displayed to the far site during calls. H.323 Alias The name that gatekeepers use to identify this system. The H.
Copyrights and Legal Notices User Name Specifies the user name for authentication with a Registrar Server. Domain If you use Broadworks SIP server, specifies the domain name for authentication with a Registrar Server. If you use Polycom DMA server as the SIP server, leave the domain blank. Password Specifies the password for authentication with a Registrar Server. Authentication Name Specifies the name to use for authentication when registering with a SIP Registrar Server.
Polycom Telepresence m100 Help Book Preferences: Configuration You can view details about the configuration of the Polycom Telepresence m100, including the IP address, the H.323 alias, the H.323 extension (E.164), and the SIP address. Related Topics Specifying H.323 Settings Configuring the Directory Services Preferences: H.323 Preferences: Directory Preferences: Activation License Type Indicates whether your Polycom Telepresence m100 software is a 30 day trial version or an activated version.
Copyrights and Legal Notices Lets you set the Security Question and a answer to this question. If you forget your password, you need to answer the correct answer to the security question to retrieve your password. Security Question Sets a security question for retrieving password. Your Answer Sets a answer to the security question for retrieving pass.
Polycom Telepresence m100 Help Book You can import or export the following user data: User data Description Call Log The people and systems you've called and those who have called you. Local Contacts The people and systems in your Contacts list. Configuration Your Polycom Telepresence m100 Preferences settings.
Copyrights and Legal Notices Total number of calls that your system has successfully placed since installation or since the last software update. Call Type Specifies whether the call is SIP or H.323. AES Encryption Check Code The check code of encrypted calls. People Video Encrypted (Tx) The encryption status and format of the people video transmitted to the far site. People Video Encrypted (Rx) The encryption status and format of the people video received from the far site.
Polycom Telepresence m100 Help Book Statistics about the Content being received. Video Protocol The ITU-C video algorithm and annexes used in the current call. The video protocol used depends on the capabilities of the system at the far end as well as on your system's configuration. Video Rate Bandwidth specified for the video portion of the call. The proportion of the video rate to the audio rate depends on the protocol used. Video Rate Used Actual bandwidth being used for the video portion of the call.
Copyrights and Legal Notices Preferences: Log Save Log Lets you create a file containing the Polycom Telepresence m100 log and information about your system.
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Polycom Telepresence m100 Help Book Contributor(s): Kemal Bayram Patrick Beard Norris Boyd Igor Bukanov, igor@mir2.org Brendan Eich Ethan Hugg Roger Lawrence Terry Lucas Mike McCabe Milen Nankov Attila Szegedi, szegedia@freemail.hu Ian D. Stewart Andi Vajda Andrew Wason The following software may be included in this product: Apache Derby. Use of any of this software is governed by the terms of the license below: Apache License Version 2.0, January 2004 http://www.apache.
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Copyrights and Legal Notices UPX and the UCL library are free software; you can redistribute them and/or modify them under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. UPX and UCL are distributed in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
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