Polycom Converged Management Application ™ (CMA™) Desktop Help Book Version 5.2.0 Copyright © 2011 Polycom, Inc. Polycom and the Polycom logo are registered trademarks and Polycom CMA Desktop™ is a trademark of Polycom, Inc.
Table of Contents Getting Started with Polycom CMA Desktop .................................................................................................................. 1 Welcome to Polycom CMA Desktop ........................................................................................................................... 1 Starting Polycom CMA Desktop .................................................................................................................................
Table of Contents Solving Audio and Video Problems .......................................................................................................................... 22 Testing Audio Devices .............................................................................................................................................. 24 Troubleshooting Notifications ...................................................................................................................................
Getting Started with Polycom CMA Desktop Welcome to Polycom CMA Desktop Polycom CMA Desktop is an easy-to-use video conferencing application that lets you see and hear the people you call. With Polycom CMA Desktop, you can connect to anyone else who is using Polycom CMA Desktop or other types of video conferencing systems. You can show presentations and other content to participants in video calls, and you can also chat with Polycom CMA Desktop users who share presence with you.
Polycom CMA Desktop Help Book To get started, try these Polycom CMA Desktop tasks. To get more detailed information, use the links to related topics at the bottom of this topic. Add People to Your Contacts List 1. Click to open the Directory. 2. Type a name in the Search Text field. For example, if you type and, your search may find Contacts such as Andrew Jones, Christine Anderson, or Andover Conference Room. Tip: For faster searches in large Directories, click you're looking for, if you know it.
Calling and Answering Placing a Call You can place a call by choosing a name from your Contacts list, the Directory, or your Recent Calls. You can also call by entering the calling information yourself. Depending on the type of system you're using and the type of system you're calling, you can place a video call, place an audio call, or chat. To place a call by choosing a name from your Contacts list: >> Do one of the following: • Double-click a Contact to place a video call.
Polycom CMA Desktop Help Book 2. • If Polycom CMA Desktop and the virtual meeting room are registered to the same gatekeeper, enter the extension (E.164 address). • For SIP calls, enter the address in this format: RoomNumber@IP_Address. For example, 1000@11.12.13.14. • For H.323 calls, enter the address in this format: IP_Address##Extension. For example: 11.12.13.14##1000. • Double-click a Callto: link in a meeting invitation. Click Call to start the call.
Calling and Answering Available for a video call, but currently idle. No presence is available for this video system, but the system can be called. In a video call and able to accept an additional video call. In a video call or not accepting calls (Do Not Disturb). Offline or no video is available. Availability to chat Icons indicate a Contact's availability to chat, as shown in the following table. Icon Description Available to chat. Available to chat, but currently idle.
Polycom CMA Desktop Help Book You can participate in multipoint calls that are hosted by a virtual meeting room or by a video conferencing system that can host multipoint calls. During a multipoint call, multiple sites can hear each other. Participants using video can also see each other. For most multipoint calls, you choose someone from your Contacts list or the Directory or enter the calling information, just as you do for any other call.
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Using the Contacts, Directory, and Recent Calls Lists Managing Your Contacts Your Contacts list is your personal space for storing information about the people and systems you communicate with most frequently. You can add people to your Contacts list by copying them from the Directory or from your Recent Calls. When you add people whose systems support sharing presence, they receive an invitation to be on your Contacts list.
Working with Content Searching for a Contact Using Groups to Organize Contacts Seeing Details About a Contact Seeing Who's Available Using Groups to Organize Contacts Your private groups allow you to organize your Contacts however you like so that you can find the people and systems you call more quickly and easily. You can create as many groups as you need. Since your private groups are visible only to you, you can give them any names that are helpful to you.
Polycom CMA Desktop Help Book To copy a group to another group: 1. Right-click a group name, and choose Copy Group. 2. Select the target group, and click OK. To sort the groups: >> Do one of the following: • Sort the groups in alphabetical order by right-click a group name, and choose Sort Groups. • Move up a created group by right-clicking a group name, and choose Move up in order. • Move down a created group by right-clicking a group name, and choose Move down in order.
Working with Content Viewing Your Recent Calls Polycom CMA Desktop gives you several ways to view your recent calls: • Your Recent Calls list lets you see the people and systems you've called and those who have called you. You can use this list to place calls and invite people to be on your Contacts list. To make it easier to find a Contact, each Contact is listed once, even if you have participated in multiple calls together.
Polycom CMA Desktop Help Book To view your call history for a Contact: >> Right-click a Contact, and choose Show Details. The call history is listed in the order in which you placed calls to or received from this Contact. Related Topics Placing a Call Seeing Details About a Contact Managing Your Contacts Searching for a Contact Searching for a Contact You can quickly find someone in your Contacts list, the Directory, or your Recent Calls, even when these lists contain many names.
Working with Content To edit a Contact's details: >> Right-click a Contact and choose Edit Contact. To close the Details window: >> Click the X in the top right corner of the window.
Working with Content Showing the Desktop When you show your Windows desktop, all participants see the same content at the same time. You can show slides, spreadsheets, or any other type of file. Everyone sees everything on your Windows desktop, including the cursor. The far end cannot control the cursor or edit the file. Only one participant at a time can show content.
Customizing Your Polycom CMA Desktop Environment To show the content full screen: >>Click .
Customizing Your Polycom CMA Desktop Environment Showing Others Your Availability If you will be away from your computer or unavailable to accept calls, you can configure Polycom CMA Desktop to show others that you are not available. You can also configure Polycom CMA Desktop to change your availability icon automatically when your computer is idle for the amount of time you specify.
Setting Up Your Camera, Audio, and Network During a call, you can verify the video you're sending to the far end by turning on the Picture-in-Picture window (the PIP). The PIP appears in the right lower corner of the main video window. You can turn it on or off any time during a call. Tip: The toolbar is automatically hidden when you choose full-screen video. To display the toolbar temporarily, move your mouse. To show or hide the PIP: >> Click on the toolbar.
Polycom CMA Desktop Help Book Related Topics Showing and Hiding the PIP Viewing Full-Screen Video Customizing Chat and Call Windows Customizing the Enter Key You can configure use of the Enter key when you type messages to work the way you prefer. To specify how the Enter key works when you chat: 1. From the main window, click Menu and choose Preferences > Messages. 2. Specify whether pressing the Enter key should send the message or insert a line break.
Setting Up Your Camera, Audio, and Network Choosing a Camera You may need to use different cameras in different environments. For example, you may use a webcam with your laptop when you work from your office, but you need to use the laptop's built-in camera when you work from home. Instead of reconfiguring your video preferences, you can choose the camera to use before or during the call.
Polycom CMA Desktop Help Book Adjusting the Camera Preferences: Video Specifying Audio Preferences Setting audio preferences lets you specify how your system handles audio. To specify audio preferences: 1. From the main window, click Menu > Preferences > Audio. 2. Choose the audio input device to use. Typically, the audio input device is a microphone or headset. Choose Auto to use the Windows default audio device. 3. Choose the audio output device to use for video calls.
Solving Problems Preferences: Network 21
Solving Problems Solving Audio and Video Problems Symptom Corrective Action Video My camera is not listed in the device selection list. Ensure that the camera is not in use by another application. Restart Polycom CMA Desktop. Reinstall your video device using the installation CD provided by the device's manufacturer, and then restart Polycom CMA Desktop. Ensure that your camera cable is connected securely. Restart Polycom CMA Desktop.
Copyrights and Legal Notices incandescent lighting instead of fluorescent lights. • Ensure that your camera is configured correctly. For more information, see Choosing a Camera. Call quality is not good on my laptop. Ensure that your laptop is connected to a power source. Running on battery power can reduce the laptop's performance. Adjust your Windows power management setting to High Performance (on Windows Vista) or Maximum Performance (on Windows XP).
Polycom CMA Desktop Help Book too close to the microphone can cause poor audio quality. I don't hear audio from others. Ensure that the far-end audio is not muted. Ensure that your volume is set to an audible level. Ensure that your speaker cable is connected securely. Reinstall your audio device using the installation CD provided by the device's manufacturer, and then restart Polycom CMA Desktop.
Copyrights and Legal Notices If you continue to see this message, contact your Polycom CMA Desktop administrator. Polycom CMA Desktop license not available. The maximum numbers of users are in use. Try signing in again later. If you continue to see this message, contact your Polycom CMA Desktop administrator. Unable to download user infomation. Check the network connection to the LDAP server. If you continue to see this message, contact your Polycom CMA Desktop administrator.
Polycom CMA Desktop Help Book To collect Polycom CMA Desktop Diagnostics: 1. From the main window, click Menu and choose Preferences > Statistics > Log. 2. Click Save Log. 3. Specify where you want to save the zipped file.
Copyrights and Legal Notices Copyright © 2011 All rights reserved. Polycom® and the Polycom logo are registered trademarks of Polycom, Inc., and Polycom CMA Desktop™ is a trademark of Polycom, Inc. All other product and company names are the trademarks or registered trademarks of their respective owners. Third Party Software This software is based in part on the work of the Independent JPEG Group. Portions of this SOFTWARE PRODUCT are © 2011 RADVISION Ltd. All rights reserved.
Polycom CMA Desktop Help Book as3httpclientlib Copyright (c) Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following co
Copyrights and Legal Notices The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
Polycom CMA Desktop Help Book rdjpgcom, and wrjpgcom. *.1 Unix-style man pages for programs (same info as usage.txt). wizard.txt Advanced usage instructions for JPEG wizards only. change.log Version-to-version change highlights. Programmer and internal documentation: libjpeg.txt How to use the JPEG library in your own programs. example.c Sample code for calling the JPEG library. structure.txt filelist.txt Overview of the JPEG library's internal structure. Road map of IJG files. coderules.
Copyrights and Legal Notices The authors make NO WARRANTY or representation, either express or implied, with respect to this software, its quality, accuracy, merchantability, or fitness for a particular purpose. This software is provided "AS IS", and you, its user, assume the entire risk as to its quality and accuracy. This software is copyright (C) 1991-2010, Thomas G. Lane, Guido Vollbeding. All Rights Reserved except as specified below.
Polycom CMA Desktop Help Book The best currently available description of JPEG is the textbook "JPEG Still Image Data Compression Standard" by William B. Pennebaker and Joan L. Mitchell, published by Van Nostrand Reinhold, 1993, ISBN 0-442-01272-1. Price US$59.95, 638 pp. The book includes the complete text of the ISO JPEG standards (DIS 10918-1 and draft DIS 10918-2).
Copyrights and Legal Notices Thank to John Korejwa and Massimo Ballerini for inviting me to fruitful consultations in Boston, MA and Milan, Italy. Thank to Hendrik Elstner, Roland Fassauer, Simone Zuck, Guenther Maier-Gerber, Walter Stoeber, and Fred Schmitz for corresponding business development. Thank to Nico Zschach and Dirk Stelling of the technical support team at the Digital Images company in Halle for providing me with extra equipment for configuration tests. Thank to Richard F.
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