User's Manual
Troubleshooting 
PN: 1725-36034-001_C.doc  95 
Message  Description  Action 
Unsupported Codec 
The proxy server has requested 
using a codec not supported by the 
handset. 
Check proxy server configuration for 
supported codecs and reconfigure if 
necessary. 
Updating … 
The handset is updating its 
software . 
None. The handset may do this briefly after 
a download. This is informational only. 
Updating Code… 
Handset is downloading new 
software into memory. The number 
icons at the bottom of the display 
indicate which file number is 
currently being downloaded. This 
message also displays a progress 
bar. When the progress bar fills the 
display line the update operation is 
complete on that file. 
None. When the progress bar fills the 
display line the update operation is 
complete on that file. 
Do not remove the Battery Pack or attempt 
to turn the handset off during this 
operation. 
Waiting… 
Handset has attempted some 
operation several times and failed. 
None. The handset is waiting for a 
specified period of time before attempting 
that operation again. 
Wrong Code Type 
The software loaded into the 
handset is incorrect for this model 
phone. 
Replace the software image on the TFTP 
server with software that is correct for the 
handset model and restart the handset. 










