User's Manual
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 
94  PN: 1725-36034-001_C.doc 
Message  Description  Action 
No SW Found 
A required software component has 
not been identified. 
Check that the handset license type 
(number) has a corresponding entry in the 
slnk_cfg.cfg file. 
Check that the pd11wsd.bin and 
pi110001.bin entries exist in under this 
license type in the slnk_cfg.cfg file. 
Not Installed! 
A required software component is 
missing. 
Check that all required software files are 
on the TFTP server, if over-the-air 
downloading is being used. If the error 
repeats, contact Polycom Technical 
Support. 
Press End Call  The far end of a call has hung up. 
Hang up the near end by pressing the END 
key. 
Select License 
A protocol has not been selected 
from the license option setting. 
Using the Admin menu, select one license 
option to allow the phone to download the 
appropriate software. 
Server Busy 
Handset is attempting to download 
from a TFTP server that is busy 
downloading other devices and 
refusing additional downloads. 
None, the handset will automatically retry 
the download every few seconds. 
Storing Config 
Handset is storing changes to 
handset configuration. 
None. Informational only. The handset may 
display this briefly following a configuration 
change or software download. 
TFTP ERROR(x):yy 
A failure has occurred during a 
TFTP software download. (x) = The 
file number which was being 
downloaded; yy is an error code 
describing the particular failure. 
Possible error codes are: 
01 = TFTP server did not find the 
requested file. 
02 = Access violation (reported 
from TFTP server). 
07 = TFTP server reported "No 
such user" error. 
16 = No TFTP server address. 
81 = File put into memory did not 
CRC. 
FF = Timeout error. TFTP server 
did not respond within a specified 
period of time. 
Error code 01, 02, 07, or 16 - check the 
TFTP server configuration. 
Error code 81, the handset will attempt to 
download the file again. 
For other messages, power off the 
handset, then turn it on again to retry the 
download. If the error repeats, note it and 
contact Polycom Customer Support. 
Too Many Errors 
The handset continues to reset and 
cannot be recovered. 
Fatal error. Return handset to Polycom. 
Unknown 
xx:yy:zz 
A phrase is missing from the 
language file. 
Obtain new software per Software 
Maintenance. 










