User’s Guide for Polycom® CX7000 Systems 1.
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Contents Introduction Welcome to the Polycom CX7000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Powering the System On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Using a Different Language for Entering Text . . . . . . . . . . . . . . . . . . . . . . . . 2 Switching Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Calling and Answering Placing a Video Call . . . . . . . . . . . . . . . . . .
User’s Guide for the Polycom CX7000 System Managing Your System Restarting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Shutting Down the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Solving Problems Viewing Call Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Solving Audio and Video Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Introduction Welcome to the Polycom CX7000 System The Polycom CX7000 system lets you use the familiar features of Microsoft Lync to participate in calls with people and systems in your organization's Microsoft Lync directory. The system's calendar shows the online meetings and Outlook appointments scheduled for this meeting room. You can join online meetings with a click. During online meetings, you can show content, invite others to join, and communicate with instant messages. Polycom, Inc.
User’s Guide for the Polycom CX7000 System Powering the System On and Off Make sure that the system is powered off when you connect devices to it. To power on the CX7000 system: >> Press the power button on the front of the system. The Polycom splash screen is displayed within about 10 seconds. To power off the CX7000 system: >> Press and hold the power switch on the front of the system for two seconds.
Introduction well as your own contacts and schedule. Others can also sign in to the system, and you can easily switch from one user to another. The name of the active user is displayed at the bottom of the screen. To sign in: 1 From the Home screen, click the system name at the bottom of the screen. 2 Choose Switch Users, and enter your user name and password. To sign out: 1 From the Home screen, click the system name at the bottom of the screen. 2 Choose Sign Out.
2 Calling and Answering Placing a Video Call You can place calls to people and systems in your organization that are registered to the Directory Service. To place a call: 1 Do one of the following: — If your system is configured to show your contact list, scroll to the contact you want to call. — Click Find a Contact and start typing a name. As you type, the system finds matching names. 2 Click a name to select it. 3 Click Video Call to start the call.
Calling and Answering Answering a Call When you receive a call, you see a call notification that tells you who is calling. Your administrator may have configured the Polycom CX7000 system to answer calls automatically. If so, you do not need to do anything when a call starts. If your system is not configured to answer calls automatically, you can answer calls manually. To answer a call manually: >> In the incoming call notification, do one of the following: — Click Accept to join the call.
User’s Guide for the Polycom CX7000 System To enter a Meeting ID: >> Use the keyboard to enter the Meeting ID when the system prompts you. You can find the Meeting ID in the Join the conference link found in the meeting email. To schedule an online meeting: 1 In the Outlook calendar, schedule your meeting, and invite the CX7000 system. 2 Click in the Outlook toolbar. Online meeting information is automatically added to the meeting invitation.
3 Controlling Audio and Video Controlling What You See Before your conference, adjust the camera so that the far site can see you. Fill the screen with people rather than with the table, chairs, walls, lights, or floor. To adjust your Polycom camera during your conference: 1 Move your mouse to the left side of the screen to display the CX7000 system in-conference toolbar. 2 Click 3 Click the arrow buttons to pan or tilt the camera.
User’s Guide for the Polycom CX7000 System Key Description Zoom camera in. Zoom camera out. Controlling What the Far End Can See and Hear During a call, you might want to prevent participants at the far-end sites from hearing or seeing you for a brief period. When you join an online meeting, your audio is muted automatically. Tip: During a call, move your mouse to see call controls. To pause your video: >> Click Pause My Video in the Video window.
4 Working with Content When you show your Windows desktop, all sites see the same content at the same time. You can show slides, spreadsheets, or any other type of file. The far end cannot control the cursor or edit the file. Only one site at a time can show content. Polycom CX7000 lets you share a whiteboard or poll with others in the call. However, you cannot save polls or whiteboards. Sending and receiving files are not supported.
User’s Guide for the Polycom CX7000 System To stop showing content: >> Click Stop Sharing from the conversation window toolbar. 4–10 Polycom, Inc.
5 Using Instant Messaging You can send instant messages to anyone in your organization who is registered to the Directory Service. Starting a Conversation To start a conversation: 1 Click Find a Contact. 2 Start typing a name. As you type, the system finds matching names. 3 Click a name to select it. 4 Click Instant Message to open the Instant Message window. Adding Video or Voice To add video to a conversation: >> Click Video in the Lync toolbar.
6 Working with the Calendar About the Calendar The Polycom CX7000 system calendar shows the online meetings and Outlook appointments that are scheduled for this meeting room. You can join online meetings directly from the calendar. The Outlook appointments are for your information only. Polycom, Inc.
Working with the Calendar Understanding Meeting Types Each entry on the calendar is marked with an icon and a color. You can identify each meeting type by the color and icon that appears in its calendar entry. Icon Description Online meeting that is in progress. To join, click Meeting. Join Online Online meeting that is in the future. Online meeting that is in the past. Outlook appointment that is in progress.Note that you cannot join Outlook meetings using the CX7000 system.
7 Managing Your System Restarting the System To restart the system: >> Click Options > Restart System. Shutting Down the System To power off the CX7000 system: >> Press and hold the power switch on the front of the system for two seconds. After turning the power off, wait at least 15 seconds before you unplug the system from its power source. Tip: Your system may be configured to let you power off the system from the Options menu. To do this, click Polycom, Inc. Options > Shut Down.
8 Solving Problems Viewing Call Diagnostics You can view system statistics while you are in a call to help you troubleshoot problems. You can also test whether the system can establish contact with a far-site IP address. To view system statistics: 1 During a call, move your mouse to the left side of the screen to display the CX7000 system in-conference toolbar. 2 Click 3 View the following information: on the CX7000 system in-conference toolbar.
User’s Guide for the Polycom CX7000 System Statistic Description Roundtrip Time (ms) Total time for sending the data package and receiving a response. Packets Sent Number of packets sent by this system. Packets Received Number of packets received by this system. Total Packets Lost The sum of packets lost by this system. Packet loss indicates congestion or other problems on the network.
Solving Problems Symptom Corrective Action Far-site participants hear poor audio. Place the microphone farther from the person speaking. Speaking too close to the microphone can cause poor audio quality. I don't hear audio from others. Ensure that the far-site audio is not muted. Ensure that your volume is set to an audible level. Ensure that your speaker cable is connected securely. Polycom, Inc.
9 Configuration Pages System Information Meeting Room Name Displays the name of the Polycom CX7000 system. Typically, the Polycom CX7000 system has the same name as the conference room where the system is located. IP Address Displays the IP address currently assigned to the system. Domain Displays the domain name currently assigned to the system. Language Displays the language for the user interface. Keyboard Layout Displays the keyboard layout of the attached keyboard.
Configuration Pages MAC Address Displays the system's MAC address. Hardware Version Displays the system's hardware version. Serial Number Displays the system’s serial number, if your system’s hardware version supports this feature. System Status Gateway Displays the status of the gateway currently assigned to this system. DNS Displays the status of the DNS server currently assigned to this system. Lync Server Displays the sign-in status of the Lync application.
10 Polycom Solution Support About Polycom Professional Services Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
