NetLink e340/h340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP Configuration and Administration Part Number: 72-1084-02 Issue G
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Trademark Information Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Table of Contents 1. About This Document 1.1 1.2 1.3 Referenced Documents Customer Support Hotline Icons and Conventions 2. NetLink e340/h340/i640 Wireless Telephone Overview 2.1 2.2 2.3 2.4 QoS and Security Quick Start Guide System Diagram System Components 3. The NetLink Wireless Telephone 3.1 3.2 3.3 3.4 3.
SpectraLink Corporation 1. Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation About This Document This document explains how to configure and maintain the SpectraLink e340/h340/i640 Wireless Telephone within the Mitel Networks 3300 and SX-200 Integrated Communications Platform (ICP). 1.1 Referenced Documents SpectraLink 8000 SVP Server Administration Guide for Mitel and Cisco (1725-36031-001) Available at http://www.
SpectraLink Corporation 1.3 Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Icons and Conventions This manual uses the following icons and conventions. Caution! Follow these instructions carefully to avoid danger. Note these instructions carefully. NORM This typeface indicates a key, label, or button on the NetLink Telephony Gateway. PN: 72-1084-02-G.
SpectraLink Corporation 2. Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation NetLink e340/h340/i640 Wireless Telephone Overview The NetLink e340/h340/i640 Wireless Telephone is a mobile handset for workplace IP telephone systems. NetLink Wireless Telephones operate over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension.
SpectraLink Corporation 2.2 Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Quick Start Guide 1. A wireless LAN must be properly configured and operational through the use of 802.11b APs listed on the NetLink Wireless Telephone Access Point Compatibility matrix. 2. A TFTP server must be available on the network in order to load the appropriate software into the NetLink Wireless Telephones.
SpectraLink Corporation 2.3 Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation System Diagram The following diagram shows the NetLink components residing on a network with the Mitel Networks IP telephony system, APs, and wireless LAN Ethernet Switched Hub.
SpectraLink Corporation 2.4 Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation System Components NetLink e340/h340 Wireless Telephone The NetLink e340/h340 Wireless Telephone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using the supported Mitel Networks IP telephony system and 802.11b APs in a wireless LAN.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation as long as the SVP Server and APs are on the same subnet. However, in such networks, it is possible for the QoS features of the NetLink SVP Server to be compromised, and voice quality may suffer. Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected.
SpectraLink Corporation 3. Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation The NetLink Wireless Telephone NetLink e340/h3401 Wireless Telephone 3.
SpectraLink Corporation 3.2 Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation The Display Alphanumeric Display information provided by the supported Mitel Networks VoIP solution when the handset is off-hook will be passed directly to the handset display. The handset will display up to 18 characters of each line.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Ringing and tones The ringing types are programmed by the handset user into the handset and are not accessible or changeable by the supported Mitel Networks VoIP solution.
SpectraLink Corporation 3.3 Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Startup Sequence The handset goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. This is usually very rapid. If there is any difficulty at any step that prevents initialization from continuing, an error message will display and the related icon(s) will stay on.
SpectraLink Corporation 3.4 Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Handset Modes Standby (on-hook) In the standby mode the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and wireless LAN bandwidth.
SpectraLink Corporation 3.5 Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation NetLink Wireless Telephone Displays Status display area Displays information from the PBX in one line of text and displays available softkeys on the second line. Muted is displayed when local muting is activated. The PBX text may be truncated as the 5220 IP phone has 20 characters and the Wireless Telephone display area is 18 characters.
SpectraLink Corporation 4. Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation NetLink Wireless Telephone Configuration The NetLink e340/h340/i640 Wireless Telephones should be provisioned in the supported Mitel Networks VoIP solution in the same manner as the Mitel Networks 5220 Internet Telephones.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Entering and editing Admin menu options An asterisk (*) next to an option indicates that it is selected. Use the Up, Down, and Select side buttons and the softkeys to navigate and select: Up/Down buttons: Display previous/next menu item. Select button: Selects the menu item or option. OK softkey Selects the menu item or option.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Admin menu Admin Menu Items 2nd Level 3rd Level 4th Level Phone Config License Option Set Current [List per download] Clear PIN Number 5220 Emulation OAI On/Off Push-to-talk *Disable 5220 Enable 5220 *Enable OAI Disable OAI *Allowed Channels Allow/Disallow Network Config Admin Password Enter Admin P.W.
SpectraLink Corporation Admin Menu Items Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation 2nd Level Transmit Power Diagnostics Run Site Survey Diagnostics Mode Syslog Mode 3rd Level 4th Level 5th Level *Maximum 50 mW † 30 mW † 20 mW 15 mW 10 mW 5 mW Diagnostics On *Diagnostics Off *Disabled Errors Events Full Restore Defaults * default setting † 50 mW and 30 mW only appear if Regulatory Domain is set to None or 01.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation If OAI is enabled, and an OAI IP address is available to the telephone (either via DHCP or Static IP configuration), the telephone will communicate with the OAI Server at power on, and periodically while it is powered on.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation into range of your network. This check takes only a second and ensures that all handsets in your network are kept up-to-date with the same version of software. Default Gateway and Subnet Mask Used to identify subnets, when using a complex network which includes routers.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation ESSID established at first learn at all subsequent power ons. This ESSID is retained by the handset until the ESSID option is reselected. Learn Always Allows the handset to automatically learn the ESSID at each power on or loss of contact with the wireless LAN (out of range). This may be useful if the handset will be used at more than one site.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation 1100, and 1200 APs may require a firmware upgrade to support FSR. Cisco FSR requires advanced configuration of the Cisco access points in your site. See your Cisco representative for detailed documentation on configuring your access points and other required security services on your wired network.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Diagnostics Run Site Survey The Site Survey mode is activated by selecting this option. Site survey starts running immediately upon selecting this option. See the Diagnostic Tools section for more information about Site Survey. Diagnostics Mode See the Diagnostic Tools section for a detailed explanation of the Diagnostics Mode options.
SpectraLink Corporation Standby menu item Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation 2nd Level 3rd Level Ring Tone Ring Volume+ Vibrate Cadence Ring Delay** Phone Options Auxiliary Ring 1 Auxiliary Ring 2 Noise Mode Key Tones Warning Tones Display Contrast Keypad Autolock System Info Identification Mitel Options Push-to-talk+ Phone IP Addr Server IP Addr Firmware Version *No ID Entered New ID Current RTC IP
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Main Menu Scroll through the list of options by pressing the Up and Down side buttons. Select an option by pressing the Select side button. Lock Keys Language Ring Options Phone Options System Info Identification Mitel Options Push-to-talk [i640] OK Exit Lock Keys When enabled, the Keypad Lock option will lock the keypad immediately.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Ring Cadence The cadence is the rhythm of the ring. It may be set to a pre- programmed ring cadence or it may be set to obtain its cadence from the Call Agent. The PBX option is designed to utilize any distinctive rings sent by the Call Agent while allowing the user to set unique rings for auxiliary applications.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Auxiliary Ring 1 and Ring 2 Auxiliary rings are designed to be utilized by OAI applications, enabling the user to set a distinctive ring for these applications. Phone Options Noise Mode Provides options that describe the noise level in your environment.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Push-to-talk The NetLink i640 Wireless Telephone incorporates PTT functionality. PTT may be allowed or disallowed in the Admin menu. If allowed, the user may enable or disable locally, and may set the channel, tone volume and audio volume.
SpectraLink Corporation 5. Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation License Management NetLink Wireless Telephones support a number of different IP protocol integrations. All NetLink e340/h340/i640 Wireless Telephones are shipped from SpectraLink with a generic software load that allows them to associate to a wireless LAN and download their functional software from a TFTP server.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation each time it powers on. See NetLink Wireless Telephone Configuration section for detailed configuration instructions. 6. Power cycle the handset. 7. The MiNET code will now download to the handset. The status bar will increment fully across the display for each function that is being performed in the download process.
SpectraLink Corporation 6. Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Mitel Networks VoIP Integration Factors This section describes the mapping between the emulated Mitel Networks 5220 IP Phone and the NetLink e340/h340/i640 Wireless Telephone. Voice messaging access Voicemail access is obtained through the Message key which is assigned on the handset to FCN + 3.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation names into addresses that the network can recognize. The handset will use DNS to automatically translate names into IP addresses for these components: TFTP server and the NetLink SVP Server. PN: 72-1084-02-G.
SpectraLink Corporation 7. Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Feature Programming Softkey A Softkey B Fcn6 Fcn1 Softkey D Fcn2 Softkey C Fcn4 14 13 12 10 Fcn3 11 Programmable Line or Feature keys 9 8 7 6 5 4 3 2 Line1 The SpectraLink NetLink Wireless Telephone model in the Mitel Networks 3300 and SX-200 ICP is similar to the 5220 IP Phone.
SpectraLink Corporation 7.1 Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Feature Assignment The table below shows how the keys of the 5220 IP Phone are mapped to key sequences on the handset.
SpectraLink Corporation 7.2 Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Feature Access In its standby state, the handset displays the extension assigned to this handset. The active state is initiated by pressing either the Start Call key or the MENU key.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation on the emulated desk phone, indicating that the corresponding feature is turned on. OAI options appear at the end of the list. All OAI keys will preempt shortcuts assigned to other keys. Activate the fixed features on the off-hook handset by pressing FCN + the shortcut key.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation in static memory. If the handset is in a call during the failure of the primary PBX, it will attempt to register with a backup PBX after the call is completed. Note that the End Call button must be pressed at the end of a call to ensure correct functioning of this feature.
SpectraLink Corporation 8. Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Testing a Handset Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area. 1. Power on the handset by pressing Power On. You will see a series of messages displayed as the handset acquires the system.
SpectraLink Corporation 9. Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Diagnostic Tools Run Site Survey, Diagnostic Mode and Syslog Mode are three diagnostic tools provided to assist the WLAN administrator in evaluating the functioning of the NetLink Wireless Telephone and the system surrounding it. Diagnostic Tools are enabled in the Admin menu. 9.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation beacon interval of 200ms. The third has a signal strength of –56dbm, is configured on channel 11 with a beacon interval of 100ms.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Numbers racing across the handset display indicate AP information is being obtained. A Waiting message indicates the system is not configured properly and the handset cannot find any APs. Solving coverage issues Coverage issues are best resolved by adding and/or relocating access points.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Screen 2 • Jitter (Jitter), average error or “wobble” in received packet timing, in microseconds • Last successful transmit data rate (LastRate) • Gateway type (GatewyType) J i t t e r L a s t R a t e G a t e w y T y p e n n n n n n n n n n m n e m o Where: • mnemo: A mnemonic that indicates what type of gateway is being used • SawA2: All handsets a
SpectraLink Corporation • Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation mnem: A mnemonic that indicates why the handset didn’t hand off to this other AP: Unkn: Reason unknown Weak: Signal Strength too weak Rate: One or more basic rates not supported Full: AP can not handle bandwidth requirements AthT: Authentication Timeout AscT: Association Timeout AthF: Authentication Failure AscF: Association Failure SecT: Security
SpectraLink Corporation 9.3 Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be found with DHCP option 7 if the handset is using DHCP. If static addresses are configured, the syslog server’s IP address can be configured statically in the Admin menu.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Successful Handoff Security Error Call Start Call End Audio stats Audio error threshold exceeded (Sent if payloads missed rate or payloads late rate exceeds 2%, or if the average jitter is over 2 msec) Radio stats Radio error threshold exceeded (Sent if TX drop rate exceeds 2% or TX or RX retry rate exceeds 5%) New AP MAC New AP signal strength O
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation 10. Certifying the NetLink Wireless Telephones Prior to determining that an installation is complete, test the handsets following the sequence given in the previous Testing a NetLink Wireless Telephone section and conduct a site survey mode test according to the directions given in the previous Diagnostic Tools section.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation 11. Software Maintenance The NetLink e340/h340/i640 Wireless Telephones use proprietary software programs written and maintained by SpectraLink Corporation. The software versions that are running on the handsets can be displayed during power on by holding down the Power On button.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Download failure or recovery messages The following display messages indicate a failure or recovery situation during the download process. Message Description Server Busy Handset is attempting to download from a TFTP server that is busy downloading other phones and refusing additional downloads.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation 12. Troubleshooting NetLink Wireless Telephone Problems NetLink Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation 12.3 NetLink Wireless Telephone Status Messages NetLink Wireless Telephone status messages provide information about the NetLink e340/h340/i640 Wireless Telephone's communication with the AP and host telephone system. The following table summarizes the status messages, in alphabetical order.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Message Description Action Bad Program File Handset software download files are incorrect or corrupted Download new software from the SpectraLink site per Software Maintenance.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Message Description Action DCA Timeout The handset has detected a fault for which it cannot recover, possibly due to a failure to acquire any network. Turn the handset off then on again. If error persists, contact SpectraLink Technical Support and report the error. DHCP Error (1-5) DHCP Error 1 The handset cannot locate a DHCP server.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Message Description Action Erasing Memory Handset has determined that a download should occur and is erasing the current software from memory. None. When the progress bar fills the display line the erase operation is complete. Do not turn the handset off during this operation. Far End TCP Close The handset has lost communication with the PBX.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Message Description Action Net Busy xxxxxxxxxxxx x…x = AP MAC address Handset cannot obtain sufficient bandwidth to support a call; displays MAC of failing AP. Try the call again later. No DHCP Server Handset is unable to contact the DHCP server.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Message Description Action No PBX Response The handset has exceeded its retransmission limit with no ACK response from Call Agent. Verify that Call Agent IP address and port are properly configured.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Message Description Action Select License The correct protocol has not been selected from the license set. Using the administrative menus, select one license from the set to allow the phone to download the appropriate software.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Message Description Action TFTP ERROR(x):yy A failure has occurred during a TFTP software download. (x) = The file number which was being downloaded; yy is an error code describing the particular failure. Possible error codes are: Error code 01, 02, 07, or 16 - check the TFTP server configuration.
SpectraLink Corporation Configuration and Administration—NetLink e340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation Index Access point Obstructions, 50 Coverage, 42 Out of range, 50 Coverage test, 47 Preferences, user-defined, 24 Access point, description, 8 Regulatory Domain, 23 Automatic Learn, 21, 22 Restore Defaults, 24 Capacity, 50 Site Certification, 47 Checking code, 48 Status messages, 51 Customer Support Hotline, 4 Switched Hub, description,
