Integration Guide for the Polycom® SoundStation® IP 7000 Conference Phone Connected to a Polycom® HDX System in Unsupported VoIP Environments November, 2008 Edition 1725-40112-001 Rev.
Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc.
About This Guide This guide explains how to integrate the Polycom® SoundStation® IP 7000 conference phone with a Polycom® HDX system in environments where the PBX telephony system is not compatible with the conference phone. In this environment, you will be able to conduct both voice and video calls and conferences, but voice calls will be placed and received using the POTS or ISDN interface on the Polycom HDX system.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments iv
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Optional and Required Accessories . . . . .
Integration Guide for the Polycom SoundStation IP 7000 Phone and Polycom HDX Systems in Non-Supported VoIP Environments vi
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System This chapter describes how to integrate the SoundPoint IP® 7000 conference phone with a Polycom® HDX system in an unsupported VoIP environment. It also describes how to upgrade the phone’s software when it is connected to a Polycom HDX system. The phone must be running SIP application 3.1.1 (phone software) or later. The SoundPoint IP 7000 conference phone is compatible with the following Polycom HDX systems running 2.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments • Setting Up the Polycom HDX System on page 5 • Updating the Polycom HDX System Software on page 5 • Connecting the Phone to the Polycom HDX System on page 5 • Setting Up the Phone on page 7 • Upgrading the Phone’s Software on page 10 To troubleshooting any issues with the phone, refer to Troubleshooting Your Phone on page 17.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System Optional and Required Accessories You require a Polycom HDX Microphone Cable to connect the phone to the Polycom HDX system. It is not part of the basic phone package, but is included in the separate SoundStation IP 7000 - Polycom HDX system integration package.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments 5. Connect the phone to the Polycom HDX system. Refer to Connecting the Phone to the Polycom HDX System on page 5. 6. Make any optional changes to the phone and connect the phone to any optional components. Refer to Setting Up the Phone on page 7.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System Setting Up the Polycom HDX System For information on installing the Polycom HDX system, refer to the Setup Sheet for your system at http://www.polycom.com/videodocumentation. For information on configuring the Polycom HDX system, refer to the Administrator’s Guide for Polycom HDX Systems at http://www.polycom.com/videodocumentation.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments 2. Connect one end of the Polycom HDX Microphone Cable into an available microphone connector on the phone. The following figure shows how to connect the Polycom HDX Microphone Cable to an available microphone connector on the phone. The other end of the cable connects to the Polycom HDX system.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System Setting Up the Phone Note The extension number displayed on the SoundPoint IP 7000 phone will be updated to automatically reflect the Polycom HDX systems Analog Phone or Voice Over ISDN number in a later software release. Currently no number is displayed. If the time and date are flashing on the phone, refer to Troubleshooting Your Phone on page 17 for instructions on how to disable the display.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments Note The Polycom HDX microphones can be connected in any order. The following figure shows a SoundStation IP 7000 extended microphone connected to a phone. The following figure shows a Polycom HDX Microphone Array connected to a phone. Connecting Optional Auxiliary Audio Components You can connect the SoundPoint IP 7000 phone to optional auxiliary audio components.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System To connect a mobile phone to the phone, you require the optional Mobile Phone Cable. To connect a computer calling application to the phone, you require the optional Computer Calling Kit (containing a Computer Calling Cable). Connecting Mobile or Computer Audio to the 2.5mm Audio Connector The phone has a 2.5mm audio connector to connect to a mobile phone or to a computer calling application.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments To connect audio from a computer calling application: >> Connect one end (the end with two connectors) of the Computer Calling Cable (contained in the optional Computer Calling Kit) to the audio out and microphone ports on a computer, and connect the other end to the 2.5mm audio connector on the phone.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System To download the new software to the SoundPoint IP 7000 phone: 1. Reboot the phone by pressing the reboot multiple key combination. Press and hold the *, #, Volume-, and Volume+ keys simultaneously until a confirmation tone is heard or for about three seconds. 2. While the phone is in its boot cycle, press the SETUP soft key. 3. Enter the administrative password, and then press the OK soft key. The default password is 456.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments 6. Scroll down to Server Menu, then press the SELECT soft key. 7. Using the right arrow key, select HTTP as the Server Type, and then press the OK soft key. 8. Scroll down to Server Address, then press the EDIT soft key. 9. Enter downloads.polycom.com/voice/IP7000 as the server address, then press the OK soft key. The URL is case sensitive. 10. Press the EXIT soft key. 11.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System Locating the Latest Software To determine the latest software version, go to the VoIP SIP Software Release matrix on the Polycom Customer Support web site at http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html . Download the latest software and release notes from http://www.polycom.com/usa/en/support/voice/soundstation_ip_series /soundstation_ip7000.html .
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments Downloading New Software to the Phone To use the provisioning server you just set up, you must change the default network configuration parameters on the SoundPoint IP 7000 phone. Note The phone must be connected to the local area network to download the new software to the phone. Refer to Connecting the Phone to the Network on page 4.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System e Scroll down to IP Gateway, then press the EDIT soft key. f Enter the IP gateway address, then press the OK soft key. g Scroll down to DNS Server, then press the EDIT soft key. h Enter the DNS server address, then press the OK soft key. i Scroll down to DNS Domain, then press the EDIT soft key. j Enter the DNS domain name, then press the OK soft key. 6. Scroll down to Server Menu, then press the SELECT soft key. 7.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments 15. Monitor the provisioning server event log and the uploaded event log files. Ensure that the download process completed correctly. All configuration files used by the provisioning server are logged. Two log files will be created called [MACaddress]-boot.log and [MACaddress]-app.log .
Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 7000 conference phone with the Polycom HDX system in an unsupported VoIP environment. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments Calling Symptom Problem Corrective Action Voice calls are not coming to the SoundStation IP 7000 phone. The call type is not set correctly. Ensure that the Polycom HDX system has an active voice interface installed and it is listed as the first interface. Refer to the Administrator’s Guide for Polycom HDX Systems at http://www.polycom.com/videodocumenta tion.
Troubleshooting Your Phone SoundStation IP 7000 Display Symptom Problem Corrective Action The time and date are flashing. You have disconnected your phone from the network/LAN or there is no SNTP server configured. Do one of the following: Note: The phone does not acquire time from the Polycom HDX system. • Reconnect your phone to the network. • Disable the time and date display on the phone per the instructions below. 1. Press , and then select Settings > Basic > Preferences > Time & Date.
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Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. 2. This device may not cause harmful interference, and This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. This product is rated 48Vdc, 0.375A.
Index Numerics 2.
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