® SoundPoint IP 500 for SIP User Guide SoundPoint® IP 500 for SIP Sel Conference Transfer Del Call Lists Speed Dia l 1 Time & D ate 2 ABC 4 Redial 7 * DEF 5 GHI PQRS 3 JKL 8 TUV 0 OPER 6 MNO Menu Voice Ma il Do Not Dis turb 9 WXYZ # Hold USER GUIDE Forward
Contents Introduction ............................................... 1 Parts List ................................................... 1 Installing SoundPoint® IP 500 SIP.................. 2 Connecting Network and Power Source................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base.................................................................3 Features .................................................... 4 Key Descriptions ....................
Distinctive Ringing / Call Treatment.....................................15 Presence / Status / Buddy Lists...........................................15 Instant Messaging................................................................16 Multilingual Support (Localization).......................................16 Phone Reboot......................................................................16 Troubleshooting ........................................ 17 Safety and Compliance...............................
Introduction Thank you for choosing the SoundPoint® IP 500 SIP, a full-duplex, handsfree telephone. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will find everything you need to quickly set up your new telephone.
Installing SoundPoint® IP 500 SIP This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 500 SIP telephone. If you require additional information or assistance with your new telephone, please contact your System Administrator. The SoundPoint IP 500 SIP User Guide includes regulatory compliance information that your System Administrator should review and can also be found at http://www.polycom.com.
Connecting the Handset and Optional Headset 1. Connect the short straight end of the telephone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the telephone. (Optional) 2. Connect the headset (optional accessory) to the headset jack on the back of the telephone. For a list of currently supported headsets, go to: http://www.polycom.com LAN PC HEADSET HANDSET Attaching the Base 1.
Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your telephone. Speakerphone Microphone Mute Sel Sel Headset Del Directories Feature Keys Services Access important features using these keys. Call Lists Use the arrow keys to scroll through the displayed information. Use the Sel key to select a field of displayed data and the Del key to delete it.
1 4 HI HI 77 Key Descriptions Key Description Sel Sel Sel Sel Sel Sel Sel Sel Sel Sel Sel Line or Speed Dial keys. Sel Sel Directories Directories Directories Directories Directories Directories Access to local directories and call lists. Services Services Services Del Services Services Services Access to special services (future implementation). Directories Call Lists Call Call Lists Lists Call Lists Call Lists Lists Call Access to Missed, PlacedDEF and Received calls.
Using SoundPoint® IP 500 SIP Placing a Call Using the Handset: During a call, users can alternate between handset, headset, or handsfree modes by pressing the and keys. 1. To obtain dial tone, pick up the handset. 2. Dial the desired number, OR Conference Directories Dial by SIP URL or IP† address: Services • After obtaining dial tone press the Name soft key Call Lists Conference Directories Buddy Status Services 1 Call Lists 4 • Enter URL or IP (press * for “.
1 4 HI Answering a Call Services Menu Using the Handset: Call Lists Pick up the handset. 1 The active call will appear on the display My Status showing call duration and destination. 4 Buddy Status Incoming calls may Messages be ignored by pressing the DEF Do Not Disturb . MNO EndCall soft key or 6 This will cancel ringing on MNO the telephone and transfer WXYZ 99 the caller to Voice MailHold(if WXYZ supported).
Local Conferencing During a call, up to three callers may be placed in conference using the telephone’s local conferencing feature. 3. Dial the telephone number of the third party. 1. Place a call to the first party. 2. Add another party to the conference by pressing Confrnc to obtain a new line. (Active call is placed on hold.) 4. When the new party answers, press Confrnc again to join both parties.
Call Forwarding To turn call forwarding off: Calls may be Forwarded (Diverted) to another extension as follows: 1. Press the Forward soft key from the telephone’s idle display. 1. Press the Forward soft key from the telephone’s idle display. 2. (Optional) If multiple lines are in use, Select from which line to disable Call Forward. 2. (Optional) If multiple lines are in use, select which line to forward. 3. Press Disable. 3.
Sel Headset Auto Mode As an option, the headset can be permanentDel and receive calls from ly enabled to place any audio keys onSelthe telephone - especially useful for regular headset users. To do this: 1. Press 2. Select Settings followed by Headset. Del 3 DEF Messages 3. Use the arrow and Select keys to enable Headset Auto Mode.
Call Lists SoundPoint IP 500 SIP maintains a local list Services and placed. of calls missed, received, Directories Press Conference or Call Lists followed by Missed, Received, or Placed Calls as Buddy Status desired.Services Call information will be displayed. From this screen: Call Lists My Status 1. Choose Edit to append to the dial 1 string if necessary. Buddy Statusdisplayed Redial 2 ABC 4 5 77 88 For additional choices, press More followed by: Menu Del about the 4.
Directories Conference Services Speed Dial Sel Pre-assigned numbers can be associated with line keys for rapid automated dialing. Speed Dial entries are placed consecutively underneath assigned line keys on the telephone. An additional speed dial key for Jane can be added to the previous example as follows: 5. Repeat steps 1-3 above for Jane’s Sel contact Del details. 6. Enter Speed Dial Index as “2”. Example: To assign Joe to a Speed Dial key: Directories 1. Press Conference Directories.
Multiple Lines SoundPoint IP 500 SIP can display up to three lines, each associated with their own line key to the left of the screen. Lines can be configured for local Directory Numbers (DNs), such as your main extension and a private line or for Speed Dial shortcuts on outbound dialing. Typically, the top-most line key is reserved for the principle DN of the telephone.
Del Directories Conference Services Voice and Text Messaging Menu Users can send and receive both Voice* and Text messages on the SoundPoint IP 500 ABC DEF 1 2 3 SIP telephone. Received messages will be Buddy Status ABC Waiting DEF indicated by a flashing Message GHI JKL MNO Indicator LED on the front of 5 the telephone 4 6the My Status and optionally a visualGHInotification onMNO JKL display. TUV WXYZ PQRS Redial To read text messages: Call Lists 7 8 1.
Sel Distinctive Ringing / Call Treatment UsersDirectories can set distinctive incoming ringing Conference tones for callers in their local directory. This Services allows you to identify a contact by a specific ring tone. Call Lists tories erence To set a distinctive ring for 1a local2 contact: 3 Buddy Status ces Directories 1. Press Conference My Status Directories. Lists ABC DEF 5 JKL MNO JKL MNO 6. PressDothe Save soft key. Press Del Not Disturb Menu to return to the idle display.
To monitor the status of the Buddy List, press Buddies from the idle display. The diagram shows a typical Status screen display of monitored telephones. To send status information to other telephones within the list, press MyStat from the idle display. Change your current status if required. Presence information will also be sent to those telephones “watching” when the user goes off-hook or invokes Do Not Disturb.
Troubleshooting No Display or Incorrect Display • If using an AC wall adapter make sure the DC jack is properly connected at the rear of the telephone. • If the idle display is not similar to that shown on Page 4, try rebooting the telephone (See Page 16) or cycling power and allow the unit to reboot. Contact your System Administrator if the display still shows problems.
Display shows “Network Link is Down” • To check LAN status, press the Menu key followed by System Status and Network Statistics. Scroll down to see if LAN port shows Active or Inactive. port connected to the telephone is operational (if accessible - otherwise contact your System Administrator). • Reboot the telephone to attempt reconnection to the network. • Check the termination at the switch or hub end of the network LAN cable.
Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facilement accessible. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: • • • • Failure to follow Polycom’s installation, operation, or maintenance instructions. Unauthorized product modification or alteration. • Unauthorized use of common carrier communication services accessed through the product.
COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. Disclaimer Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclu- sions may be limited in their application to you.
For information, visit: http://www.polycom.com Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ©2003 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective compainies. 1725-11519-001 Rev.
