® SoundPoint IP 500/501 SIP User Guide SoundPoint® IP 500/501 SIP 2.
Contents Introduction ............................................... 1 Parts List ................................................... 1 Installing SoundPoint® IP 500/501 SIP .......... 2 Connecting Network and Power Source ................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base.................................................................3 Features .................................................... 4 Key Descriptions ......................
Shared Lines........................................................................15 Voicemail .............................................................................16 Distinctive Ringing / Call Treatment .....................................16 Multilingual Support (Localization) .......................................17 Phone Reboot ......................................................................17 Optional Features ..................................... 18 Text Messaging ....................
Introduction Thank you for choosing the SoundPoint® IP 500/501 SIP, a full-duplex, handsfree phone. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint® IP 500/501 SIP phone.
Installing SoundPoint® IP 500/501 SIP The SoundPoint® IP 500/501 SIP User Guide includes regulatory compliance information that your system administrator should review can also be found at http://www.polycom.com. This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint® IP 500/501 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator.
Connecting the Handset and Optional Headset 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. (Optional) For information on headsets, please visit www.polycom.com and choose the Support link. LAN PC HEADSET HANDSET Attaching the Base 1.
Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Display Control Keys Speakerphone Microphone Mute Use the arrow keys to scroll through the displayed information. Use the Sel key to select a field of displayed data and the Del key to delete it. Sel Sel Headset Del Directories Feature Keys Services Access important features using these keys.
Key Descriptions Feature Key Description Allows for hands-free communication during calls. Sel Sel Sel Sel Sel Sel Mutes audio transmission locally during calls.
Using SoundPoint® IP 500/501 SIP Placing a Call During a call, you can alternate between handset, headset, or hands-free modes by pressing the or keys, or picking up Directories Conference the handset. Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number. Services Using Hands-Free Speakerphone Mode: 1. With the handset on-hook, press any assigned line key, , or NewCall to obtain dial tone. 2. Dial the desired number.
1 4 HI Answering a Call Pick up the handset. Del Conference Directories Using Hands-Free Speakerphone Mode: Press or with the handset on hook Services Sel Menu press the line key ( ) opposite the Call Lists incoming call, or the Answer soft key . Incoming calls may be ignored Sel Messages 1 Buddy Status Using the Headset: My Status 2 3 ABC ABC GHI by pressing the Reject soft key or Do Not Disturb during ringing.
Menu Menu Directories Directories Messages Messages Services Services 11 Conference Conference GeneralTransfer Key Use Transfer 22 ABCABC ABC ABC 33 DEFDEF Disturb DoDo NotNot Disturb DEF DEF 44 55 66 JKL MNO GHIGHI JKL MNO Sel To navigate Redial through menus and to enter data, these are useful tips: Redial 7 8 99 Hold 7 8 9 Hold 7 8 7 8 9 Sel 1. Use and to scroll through 5. To enter text using the dialpad, PQRS TUV WXYZ PQRS TUV WXYZ Hold Hold lists.
3 Services Menu Call Lists 1 Transferring a Call Conference 2 DEF ABC Messages Sel Sel DEF Do Not Disturb 5 This 6 can be done as 4the transfer. soon asJKLthe ringback sound is heard GHI MNO PQRS TUV WXYZ or you can wait until theDelthird party 99 77answers88 and talk to them before PQRS TUV WXYZ OPER completing the transfer. Press the 0 key to# put the first Menu call on Split soft OPER hold and keep the second call as the ABC DEF Messages 2 3active call.
Directories Conference Services Call Lists Buddy Status My Status Redial Sel Sel Call Forwarding To turn callDelforwarding off: Calls may be forwarded to another extenDel sion as follows: 1. Press the Forward soft key from the phone’s idle display or press Menu and select Features and Forward... at any time. Messages 2. (Optional) If multiple lines are in use, Select which line to disable. Do Not Disturb 3. Press the Disable soft key. 1.
Del Conference Time and Date Forward Time and Date is clearly displayed on the ® Transfer SoundPoint IP 500/501 SIP phone. If the ABC DEF phone cannot obtain a time 1and date 2 from3 Call Lists the server, the display will flash. Contact ABC DEF GHI JKL MNO your system administrator if either time 4 5 or 6 Speed Dial date is incorrect. GHI JKL MNO Conference Directories PQRS YouRedial have control over the format 77 of 88 the 99 PQRS WXYZ Services display and can turn it off.
See also Distinctive Ringing / Call Treatment. used, first select which line to change. Sel 3. Using the arrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring Del type. 4. Press Select to change to the selected ring type. 5. Press Menu or the Exit soft key to return to the idle display. 3 DEF If “Silent Ring” is selected, incoming calls can only be answered by pressing the Answer soft key.
7. Press Save to confirm or Cancel to abandon the changes then press Exit to return to the idle display. 4. Enter the Contact number. This is a required field and it must be unique (not already in the directory). 5. Speed Dial Index, Ring Type and Divert Contact may be left blank. Sel 6. Use and toSel switch between Enabled and Disabled settings for the last four fields. Del Contacts can be easily added from Call Lists. See Call Lists for more information.
Multiple Lines Your SoundPoint® IP 500/501 SIP can support up to three lines, each associated with its own line key. Lines can be configured for private or shared lines. Typically, the top-most line key is reserved for the principal Directory Number (DN) of the phone.
es ce d Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. The second figure shows an incoming call from extension Sel 9305. To answer this incoming call, put the original call on Hold or press the key.
Voice Mail Received messages Sel will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the display. A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. Del Individual line indicators reflect voice or text messages left on that line (useful if multiple lines are in use).
Sel Sel MultilingualDelSupport (Localization) Many languages are supported by the phone. To change language: tories erence DEF ces 3 DEF ists 6 MNO y Status MNO 99 tatus WXYZ WXYZ # l Del 3. The display will change to the language of your choice. 4. Exit to the idle display by pressing . Menu 1. Press Menu and select Settings, Basic, Preferences, Language. Messages the list of available 2.
Optional Features Sel Text Messaging You can send and receive Text messages on their phone. SIP Instant (Text) MessagDelreal-time. YReceived ing is supported in messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display. Menu To read text messages: 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # 3. Messages appear first to last in sent order. 4.
Sel 5. Press the Save soft key or Cancel to abandon the change then press to return to the idle display. Directories Conference Del Services The figures show a typical Buddy Status screen display of monitored phones and a My Status display.
Troubleshooting No Dial-Tone Verify power is correctly applied to the SoundPoint® IP 500/501 SIP phone: Verify if dial tone is present on any other audio paths: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using inline powering, check that the switch is supplying power to the phone (contact your System Administrator).
Sel No Response from Feature Key Presses Conference Directories Verify phoneServices is in active state: • Make a call to the phone to check Call Lists for inbound call display and ring1 try2 to 3 ing asBuddynormal. If successful, Status ABC DEF press feature keys within the call to 4 5 6 My Status access Directory or Buddy Status GHI JKL MNO for example.
Modifications approved by Polycom, Inc. could void the user’s authority to operate the equipment. In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.
that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer. may be new or reconditioned.
Limitations of Liability LIMITATION OF LIABILITY.
IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ©2006 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11529-001 Rev.
