user manual

Table of Contents
Polycom, Inc vii
Recording Link Encryption Flag Setting ........................................................... 13-7
Recording Link Settings .......................................................................................13-7
Managing the Recording Process .......................................................................................13-8
Recording Link Layout ................................................................................................ 13-8
Using the Collaboration Server Web Client to Manage the Recording Process .. 13-9
Using DTMF Codes to Manage the Recording Process ........................................13-11
Users, Connections, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-1
Users ....................................................................................................................................... 14-1
User Types ..................................................................................................................... 14-1
Administrator ........................................................................................................14-1
Administrator Read-only ....................................................................................14-1
Operator ................................................................................................................. 14-1
Chairperson ...........................................................................................................14-1
Auditor ................................................................................................................... 14-2
Machine Account .................................................................................................. 14-2
Listing Users .................................................................................................................. 14-2
Adding a New User .....................................................................................................14-2
Deleting a User .............................................................................................................. 14-3
Changing a User’s Password ...................................................................................... 14-3
Disabling a User ............................................................................................................ 14-4
Enabling a User ............................................................................................................. 14-5
Renaming a User .......................................................................................................... 14-5
Machine Account .......................................................................................................... 14-6
Guidelines ..............................................................................................................14-7
Monitoring ............................................................................................................. 14-7
Active Directory ....................................................................................................14-7
Connections ........................................................................................................................... 14-8
Viewing the Connections List .....................................................................................14-8
Notes ......................................................................................................................................14-9
Using Notes ................................................................................................................... 14-9
IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1
IVR Services List ................................................................................................................... 15-1
IVR Services Toolbar .................................................................................................... 15-2
Adding Languages ...............................................................................................................15-3
Uploading a Message File to the Collaboration Server ........................................... 15-4
Defining a New Conference IVR Service .......................................................................... 15-6
Defining a New Conference IVR Service ..................................................................15-6
Change to Chairperson ......................................................................................15-18
Entry Queue IVR Service ...................................................................................................15-19
Defining a New Entry Queue IVR Service ..............................................................15-19
Setting a Conference IVR Service or Entry Queue IVR Service as the Default
Service ..........................................................................................................................15-23
Modifying the Conference or Entry Queue IVR Service Properties ...................15-25
Replacing the Music File ................................................................................................... 15-26
Adding a Music File ...........................................................................................15-26
Creating Audio Prompts and Video Slides ....................................................................15-27